Exercise For Chapter 1
Exercise For Chapter 1
1. The process of administering and coordinating resources effectively, efficiently, and in an effort to
achieve the goals of the organization is called
planning.
administration.
controlling.
management.
directing.
2. The "art of getting things done" through other people was Mary Parker Follett's classic definition of
a. organizing.
b. management.
c. planning.
d. controlling.
e. administration.
3. Management is defined as the process of administering and coordinating resources effectively and
efficiently in an effort to achieve the __________ of the organization.
a. operational plan
b. proper administration
c. control
d. goals
e. rules
4. Management is defined as
a. the process of administering and coordinating resources effectively and efficiently and
in an effort to achieve the goals of the organization.
b. the forces acting on or within a person that cause the person to behave in a specific,
goal-directed manner.
c. a process in which one person or group transmits some type of information to another
person or group.
d. the system of shared beliefs and values that develops within an organization.
e. the interaction between business and society.
7. Managers who train their workers to use the fewest inputs to generate a given level of output are
focusing on
a. efficiency.
b. effectiveness.
c. directing.
d. controlling.
e. strategic planning.
8. Downtown Delivery is a small courier firm employing between five and seven drivers who make
pick-ups and deliveries seven days a week. Its owner and founder, Tony Licciardi, is concerned with
fluctuating fuel prices and decides to purchase cars for his fleet that each exceed 35 miles per gallon.
The best means to characterize Tony's decision would be which of the following basic management
terms?
a. controlling
b. directing
c. strategic planning
d. efficiency
e. effectiveness
9. Airlines such as Continental, United, and Delta operate with very narrow profit margins. As a result,
these companies try hard to use the fewest inputs (jet fuel, maintenance hours, ticket agents etc.) to
generate a given output. This information tells us that __________ is a critical managerial issue at
major airlines.
a. effectiveness
b. proficiency
c. potency
d. efficiency
e. goal setting
10. Originally, Southwest Airlines limited its aircraft purchases to Boeing 737s so that they would have
to stock parts for only one type of aircraft, and their mechanics, pilots, and service personnel would
have to learn only one type of aircraft. This is an example of
a. effectiveness.
b. efficiency.
c. organizing.
d. leading.
e. goal setting.
11. Achieving the appropriate goals by "doing the right thing" is referred to as
a. planning.
b. effectiveness.
c. goal attainment.
d. control.
e. efficiency.
12. After receiving several complaints from customers regarding the slow service in his restaurant,
Jonathan hired two new servers and an additional kitchen worker. The food preparation has
improved and the customers receive much better service than before. With his new hires, Jonathan
has improved the __________ of his restaurant.
a. effectiveness
b. efficiency
c. performance
d. proficiency
e. control
15. As a food and beverage controller for an exclusive hotel, Ron Pitisci regularly meets with various
chefs and food preparers. By meeting face-to-face with these individuals, Ron hopes to ensure that
the foods and beverages he orders from various suppliers will meet the expectations of the chefs.
After the meetings, Ron must make many decisions regarding suppliers from whom to order. At this
stage, Ron is most concerned with which of the management functions?
a. planning
b. leading
c. administering
d. motivating
e. supervising
16. The student government president at your college must often determine what projects/programs the
association would like to accomplish during his/her administration. The president must then decide
who will do these tasks and how they will be managed and coordinated. The president in this
situation is practicing which of the following functions of management?
a. organizing
b. informing
c. administering
d. budgeting
e. Supervising
17. According to Mintzberg, managerial behavior falls into three categories of roles:
a. interpersonal, staffing, and decisional
b. interpersonal, informational, and decisional
c. staffing, informational, and decisional
d. controlling, informational, and decisional
e. interpersonal, controlling, and decisional
18. When organizations break ground for new facilities, the CEO of the organization is often present to
participate in the ribbon-cutting ceremony. On these occasions, the CEO is performing a/an
__________ role for his company.
a. contractual
b. routine
c. decisional
d. informational
e. interpersonal
19. Jeri regularly asks her workers to report problems with their equipment, which she tracks to
determine the effectiveness of the equipment. Jeri is performing a __________ role.
a. monitor
b. liaison
c. spokesperson
d. resource allocator
e. disturbance handler
20. Bill managers the customer service desk at Sears. At least once or twice every day he must help one
of his workers deal with an annoying, unhappy customer. In dealing with the unhappy customer, Bill
is performing his
a. liaison role.
b. spokesperson role.
c. negotiator role.
d. monitor role.
e. disturbance handler role.
22. In general, there are three distinct levels of managers. These are
a. junior, middle, and top.
b. first-line, middle, and top.
c. first-line, middle, and horizontal.
d. low, middle, and super.
e. first-line, intermediate, and fourth.
23. Which skill type is the most important for first-line managers?
a. human
b. technical
c. conceptual
d. developmental
e. Mechanical
24. When sales representatives from Jameson Software, a company which produces software used by
customer service representatives, pitch their product, they prefer to make their presentations to
__________ as these managers have the __________ skills necessary to understand their product.
a. first-line managers, conceptual
b. middle managers, conceptual
c. top managers, conceptual
d. first-line managers, technical
e. middle managers, human
25. As an assistant manager at McDonald’s, Mark manages several part-time teenage workers. Mark
uses his __________ skills to plan their weekly schedules. His __________ skills are used when
interacting with these workers and customers; and, his __________ skills are used to manage the
kitchen and service area during his shift.
a. conceptual, human, technical
b. technical, human, technical
c. administrative, human, technical
d. conceptual, interactive, decision
e. administrative, interactive, conceptual
26. In his job, Paul Ashland spends a considerable amount of time planning and allocating resources,
coordinating interdependent groups, and managing group performance. Based on this description,
we can conclude that Paul is most likely a __________ manager in his organization.
a. first-line
b. departmental
c. middle
d. cross-functional
e. top
28. Which of the following correctly matches the management scholar with the theory that he or she is
most closely identified with?
a. administrative management-Elton Mayo
b. scientific management-Elton Mayo
c. contingency theory-Lillian Gilbreth
d. bureaucratic management-Frederick Taylor
e. administrative management-Henri Fayol
29. Weber's theory of bureaucratic management included all of the following characteristics except
a. division of labor.
b. hierarchy of authority.
c. rules and procedures.
d. individualism.
e. employee selection and promotion
30. Two managers in an organization are in similar positions and at the same level in an organization.
However one manager seems to have much more influence over subordinates than does the other
because s/he has "something special" with which people can relate. This represents
a. contingency theory.
b. charismatic authority.
c. open systems.
d. traditional authority.
e. rational-legal chain of command.
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