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This document is a case study report submitted by MD Abdul Bari in partial fulfillment of the requirements for a Post Graduate Diploma in Management. The report examines customer satisfaction towards the ed-tech platform Unschool.in. It includes an introduction, literature review, industry and company profiles, data analysis and findings, suggestions, and conclusion. The report was conducted under the guidance of Prof. K Venkata Lakshman and submitted to the Institute of Computers and Business Management-School of Business Excellence.

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MOHAMMED KHAYYUM
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87 views6 pages

Abdul Bari-Front Pages

This document is a case study report submitted by MD Abdul Bari in partial fulfillment of the requirements for a Post Graduate Diploma in Management. The report examines customer satisfaction towards the ed-tech platform Unschool.in. It includes an introduction, literature review, industry and company profiles, data analysis and findings, suggestions, and conclusion. The report was conducted under the guidance of Prof. K Venkata Lakshman and submitted to the Institute of Computers and Business Management-School of Business Excellence.

Uploaded by

MOHAMMED KHAYYUM
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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A CASE STUDY REPORT

ON
“CUSTOMER SATISFACTION TOWARDS ED-TECH PLATFORM
WITH REFERENCE TO UNSCHOOL.IN”

SUBMITTED BY

MD ABDUL BARI
(ADMIN NO: 19151)

(2019-2021)

Under Guidance of
PROF. K VENKATA LAKSHMAN

Project submitted in partial fulfilment for the award of the degree of

POST GRADUATION DIPLOMA IN MANAGEMENT

INSTITUTE OF COMPUTERS AND BUSINESS MANAGEMENT-SCHOOL


OF BUSINESS EXCELLENCE (ICBM-SBE)
HYDERABAD 500048
CERTIFICATE

This is to certify that the project entitled “A STUDY ON CUSTOMER

SATISFACTION TOWARDS ED-TECH PLATFORM WITH


REFERENCE TO UNSCHOOL.IN” Bonafide report carried out by MD ABDUL
BARI a PGDM student at ICBM-School of Business Excellence, Hyderabad. He has
successfully completed his summer Internship program at E4 Business and Development
30th July 2020 to 3rd September 2020. He has worked sincerely in this duration and has
completed the project successfully in partial fulfilment of the award of Post Graduate
Diploma in Management (PGDM) To the best of my knowledge, this is an original piece of
work.

I wish all the very best in her career endeavours

Prof. S. ZARAR PROF. K VENKATA LASKHMAN


(Principal) (Internal Guide)
STUDENT DECLARATION

I hereby declare that the project title “A STUDY ON CUSTOMER


SATISFACTION TOWARDS ED-TECH PLATFORM WITH
REFERENCE TO UNSCHOOL.IN" under the guidance of Prof. K VENKATA
LAKSHMAN, Department of Marketing is being submitted by me as part of the partial
requirement for the award of PGDM at ICBM-SBE (recognized by AICTE) is a record of
bonafide work done by me.

I would also like to state this has not been submitted by any other university or college for the
reward of any degree or certificate.

Date: MD ABDL BARI


Place
Signature
ACKNOWLEDGEMENT

The satisfaction and euphoria that accompany the successful completion


of any task would be incomplete without the mention of people who
made it possible, whose constant guidance and encouragement crowned
my effort with success. My deep sense of gratitude and sincere thanks to
Prof.
S. ZARAR & Prof. RITU ZARAR, principal and director- ICBM-
School of Business Excellence, who helped me in successful completion
of the project. I consider it my privilege to express gratitude and respect
to all those who guided and inspired me for the completion of this
project. I would like to thank project guide PROF K VENKATA
LAKSHMAN who gave me ideas when I did not know how to proceed
and his help proved valuable results during completion of project. At
last, but not the least I would like to thank the almighty, my beloved
parents and my friends without whom this project would not be a great
success.

MD ABDUL BARI
INDEX
S. No. List of contents PAGE NO

I INTRODUCTION

II REVIEW OF LITERATURE

III INDUSTRY PROFILE AND


COMPANY PROFILE

IV DATA ANALYSIS AND


INTERPRETATION
FINDINGS
V
SUGGESTIONS

CONCLUSION
BIBLIOGRAPHY

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