Module 3 Tourism Laws and International Travel Experience
Module 3 Tourism Laws and International Travel Experience
Application
Look for a short case study online about “TRAVEL AGENCY/TRAVEL AGENT”. Paste the
short case study on the box provided (NOTE: case study will NOT undergo Plagiarism Test),
and do a reflection paper on the space provided.
CASE STUDY
Challenges of Online Travel Agents
Global competition has forced local travel industry to adopt new global business standards to
compete in its traditional markets. In return, the local travel and tour operation companies are
finding much diversification of business in the new overseas and domestic tourism markets.
Travel agencies are becoming increasingly aware and prepared to face the burgeoning growth
of online travel agents as a result of Internet. Tour operators have found the dependence on
online business to decrease the transactional costs, including the costs for users of tourism
services.
For the sale of airlines tickets, airlines do take the help of online travel portals and hotels also
take the help of online travel agents for the sale of hotel rooms. The online travel companies are
aware of the consequences of online transactions and are taking the advantage of the
information and communication technology for the larger market share.
Giving varied discounting is a major trend of online travel agents to increase the sales. The
effect of B2B and B2C model has significantly reduced the cost and that results in the reducing
the prices of airline tickets, hotel rooms, etc. For example, consolidator like Group on has
entered into the market offering discounts of 50 per cent or more when more customers sign up
for a vendor’s offer. The range of products and services being sold continues to find better
market areas.
In addition, hotel chains increasingly bank on the social media sites like Facebook and Twitter
to build a network of potential customers. Hotels offer limited-time special offers to sell off the
unused room inventory during the off season. A second key trend is personalization of tourism
services. Everyone wants the tailored-made programmes to their needs.
Traditional travel agencies still face the big challenges in their shift online. The first challenge is
to develop the multi-channel strategy that is not an easy task to accomplish as far as the
constraints of travel business is concerned. Travel agencies trace the background of customers
and reach them over the Internet, mobile and social media channels.
The most important challenge that traditional travel agencies are facing is to find the right mix
in their online product and services offers. In order to make their online channel more profitable
and alluring, they include additional products such as hotels, (dynamic) holiday packages and
flight related ancillary services like airport VIP lounges and fast tracks or priority boarding.
Low internet penetration was the major challenge for the online travel companies. Another
challenge is the habit of Indian travellers. The habit of buying an air ticket through a travel
agent and booking a hotel room through calling the hotel directly takes long time to change. It is
essential to change the habit that online travel agents are doing all possible efforts to covert the
traditional customers to tech-savvy users of online services.
Online travel is the driving force in the e-commerce segment and has brought about revolution
in the travel market in India. It has global contribution of 70 per cent of all e-commerce
activities. However, the internet availability, broadband penetration and the prevalence of
online banking and credit/debit card is very low India. The volatility in the aviation industry
not only impacts the inventory and pricing, but also the consumer sentiment while buying a
travel product. It is reported that that the online travel portals are facing numerous new
challenges such as rapidly rising costs, meeting customer expectations and enormous economic
pressures. At the same time, the challenges of the India Online travel agents are given below.
Problems in deciding the distribution of products through multiple online and offline sales
channels while managing inventory.
Pressure to up sell and proper management of the seats sold out.
Difficulty in deciding the charges as a flat fee or a commission.
Changing economic conditions
New financial regulations
Moreover, to keep your customers in this competitive time, you must maintain an
unquestionable standard of service in your travel business. You must amaze and satisfy the
travelers who used your services. Although it appears to be a simple task, it is actually quite
difficult and time-consuming.
Also, you may believe that calling and scheduling your services is simple, but your
clients may not agree. People use cellphones for nearly everything in our mobile world, which
is both convenient and competitive. You must abandon the time-consuming and complicated
previous booking procedure. You should enhance your booking process and, at the same time,
have an intuitive booking dashboard to manage everything.
Lastly, because the travel industry, like all businesses, is primarily reliant on cash, the
travel agency invoice system you choose must be efficient enough to provide a steady cash
flow. To help you run and sustain your travel business efficiently, your travel agency invoicing
software should include advanced capabilities such as accounts payable and receivable
administration, expenditure management, and more payment channels.
Assessment
1. What are the main needs and requirements of a business traveler – efficient service, data
ports, meeting rooms?
Answer:
Connectivity, privacy, and space, as well as convenience, productivity, comfort,
and reliability, are all important to business travelers. Many travelers work while on the
trip and in locations other than their workplace – on the plane, in the airport, in a taxi, or
in their hotel room – and they require adequate resources to do it effectively.
Finally, while business travel management programs can't guarantee that a flight
will leave on time or that a layover won't be missed, there are systems and devices that
can be used to ensure that travel information and key data are centralized in one place in
the event of an emergency – or are otherwise readily available for reference.
2. What are the main needs and requirements of a person traveling for leisure – luxury
accommodation or personal security? Indicate other main needs.
Answer:
Essentials, mainly, are still necessary for leisure travelers. They require a nice bed
and pillows, as well as a clean environment. Aside from that, they place a high
importance on sports facilities. Having a high-quality sports facility at your hotel,
including a pool, will have a big impact on their overall experience. One cause could be
the growing emphasis on healthy food and living. This is something that leisure
travelers do not want to give up when on vacation.
Best
price/website is
one aspect for
business travelers
High-speed internet
connectivity is
another aspect for
business travelers
BUSINESS For leisure travelers,
TRAVELERS it's basics and sports
facilities (on-
premise workout
room, pool, etc.).
Less concerned in
hotel frills than
pleasure travelers
LEISURE
TRAVELERS
Instagrammable
spots or good
ambiance
Application
Among the FAAS concerns were outdated aviation regulations, poor training programs
for safety inspectors, and substandard licensing for airframe and engine inspectors. The FAA
said it downgraded the Philippines to Category 2 rating, along with countries such as
Bangladesh, Ivory Coast, Ghana, and Indonesia because it lacked the laws and regulations
necessary tor the certification and oversight of air carriers according to minimum international
standards.
While the revision will not affect PAL's existing services to the United States, which
involve thirty-three flights a week, airline officials have expressed concern about their plans to
commence new services to San Diego, Chicago, New York and Saipan, if Category 2 remains in
place.
The lower rating means that the Philippines ATO is not equipped to ensure the safety of
aircraft landing in and leaving the country. This adversely affects the Philippine carrier's
expanding air service to the United States. Since April 14, 2008, the United States based
Hawaiian Airlines has been providing four direct weekly services to the Philippines using
wide-body Boeing 767 300ER jets. Each aircraft can carry 624 passengers and hundreds of kilos
of cargo on a one-way route from Honolulu to Manila. As travelers become used to Hawaiian
Airlines’ services, the airline could dramatically increase its weekly flights. Hawaiian Airlines is
not restricted from mounting unlimited flights between the United States and the Philippines
and beyond. Under the RP-US air transport agreement, American carriers can mount "fifth
freedom flights or flights beyond the two destinations. Thus, Hawaiian Airlines can pick up
passengers from Manila, make a stopover and pick up traffic from Honolulu, and then fly
onward to any U.S. state or third country. It can also fly to any point in the Philippines without
restrictions on frequency, capacity, and Representative Monico Puentevella, who was a member
of the panel that negotiated with FAA officials that visited the Philippines in December 2008,
cited that the downgrade would not affect the economy and the existing operations of
Philippine carriers. He acknowledged that the downgrade would prohibit Philippine carriers
from expanding operations the United States.
The system, and other security upgrade of 84 ATO-supervised national airports in the
country can take some time. Currently, there are also three international airports--Ninoy
Aquino International Airport (NAIA), Mactan Airport in Cebu, and Diosdado Macapagal in
Clark-with their own management authorities.
No Effect on Passengers
According to Federico D. Pascual, Jr.’s article "Postscript,” published in the Philippine
Star on February 12, 2008, the United States' move had no effect on PAL passengers entering the
United States, ruling out any additional immigration and security checks to be imposed on
Filipinos. With the Category2 rating along with countries such as Bangladesh, Ivory Coast,
Ghana, and Indonesia, Philippine carriers can continue flying to the United States but only
"under heightened FAA surveillance, said a U.S. Embassy statement.
On the other hand, PAL' presently mounts 33 Flights a week, but these are divided
among five U.S. points. It also has to compete with mega carriers like Northwest Airlines,
Continental Airlines, and other Asian carriers. As things stand, cabotage restrictions of the
United States also severely limit the access of Philippine carriers to the U.S. market (Cabotage is
the transport of goods between two points within the same country). The Philippine Congress'
approval of the bill creating the Civil Aeronautics Authority (CAA) and President Gloria
Macapagal-Arroyo's signing of this bill into law would win back for the local civil aviation the
Category 1 rating that was downgraded to Category 2. The passage of the law would give the
new CAA fiscal autonomy to use the ATOS income of roughly Php3 billion a year and upgrade.
1. How will the enactment of a bill provide a solution to the downgrade issue?
Answer:
2. Identify the issues of the local carriers against the open skies policy. Should other
local carriers be allowed to take over the slot that cannot be filled up by the primary
national carriers?
Answer:
It exacerbates the country's already significant disparity in international flight
services between Manila and the rest of the country. As a result, even for new domestic
carriers attempting to serve international routes out of the Philippines, Manila (NAIA)
remains their favored origin/terminal node. In effect, even Philippine carriers have
recognized that the market is in Manila and have sought air rights that would grant
them access to an NAIA node. With this issue, it is hard for us to entice international
carriers to stop at regional international airports when even our domestic carriers have
largely shunned these destinations. Thus, I believe that other local carriers, especially
regional carriers, should be allowed to take over the slot that cannot be filled up by the
primary national carriers.
3. What role should the airlines have in the ASA negotiating panel? Name key officials
who should be part of the Philippine negotiating panel.
Answer:
The primary roles of airlines in the ASA negotiating panel is that they are responsible for
the initial negotiations (“Negotiations”) leading to the conclusion of the relevant Air
Services Agreements (ASAs).
The key officials who should be part of the Philippine negotiating panel are the
following:
The designated official air carriers of the Philippines may participate in the proceedings
as observers.
4. Identify the issues of the open skies policy. Will the country benefit from the open
skies policy?
Answer:
5. How can the Philippines overcome its disadvantage under the open skies policy?
Answer:
I believe that even though this policy has its fair share of issues, it can still help
our nation to overcome its downgrade dilemma for what we truly need is the quality
and quantity of the transportation service. I also believe that this policy is critical to
reaching the goal. We cannot deny the fact that our tourism and business travel is
increasing and thus, we must be able to transport tourists where they want to go, when
they want to go, at a reasonable cost, and in the shortest amount of time possible. For
industry and trade to prosper, our transportation system must have the capacity to bring
goods to their market at the lowest transport cost, on schedule and in its original
condition. In international air transportation, it is the quantity of the service provided by
various carriers that is strictly controlled through the bilateral agreements. Open skies
policy provides us with all these benefits; hence, it can help us solve our problem with
tourism.
Assessment
Investment Research
With a capitalization of Php10 million, ABC Leisure Group has decided to invest in a resort and
spa business on the Amwangan island in Bataan. The resort will have fifty rooms in three
clusters around the island and a central building to the reception, administration office, and
restaurant facilities. Visitors can get to the island through a thirty-minute boat ride from the
town of Limay.
1. Identify the stages that ABC Leisure Group has to perform prior to its operation.
2. Identify the government agencies that are involved in the development of the leisure
business.
3. How will the investment impact the communities around the area?
It offers jobs for locals. In customer-facing professions, hiring locals who are familiar
with the terrain and language is crucial, which is why it makes sense to reserve jobs
for locals.
- Electric company
- Construction company
- Interior designing
- Architectural company
Application
Conduct a research study on airport rules and regulations in NAIA. (Minimum of 6 pages)
Ninoy Aquino International Airport, or NAIA (IATA: MNL, ICAO: RPLL), is the main
international gateway to the Philippines and one of two international airports serving the Metro
Manila Area. Senator Benigno "Ninoy" Aquino Jr. was assassinated at the airport in 1983, and
the route is named for him. NAIA is located in Metro Manila, around 7 kilometers (3.4 miles)
south of the city and southwest of the Makati Central Business District, on the border of Pasay
and Paranaque.
2021 MANILA AIRPORT ARRIVAL Protocol & Requirements for FOREIGNERS (NAIA
International Flights)
Starting 2021, there have been changes to the entry process and quarantine protocols for
international flight passengers arriving at the Ninoy Aquino International Airport (NAIA),
which serves Metro Manila and surrounding provinces. This has been implemented following
the latest resolution by the Inter-Agency Task Force for Emerging and Infectious Diseases
(IATF-EID).
The resolution describes in detail the separate processes for OFWs, non-OFWs and non-
Filipinos. In this article, we’re focusing only on ELIGIBLE non-Filipino passengers only. This
includes spouse and children of Filipinos, diplomats, foreign officials accredited by the
Philippines, and other eligible foreigners.
Here’s a detailed guide on what to do prior to your PAL flight to the Philippines
including the arrival and quarantine protocols.
The One Health Pass website is set up by the Bureau of Quarantine (BOQ). This serves as your
Health Declaration Card (called e-HDC). You can sign up for an account here.
Accomplish the forms and enter your personal information, health details, and travel history.
Once done, you will be given a unique transaction number and QR code that you must keep.
You will be returning to this website on the day of your travel.
You can find the May 2021 version of the document here: AFFIDAVIT OF UNDERTAKING!
Make sure to have a confirmed booking at a hotel accredited by the Department of Tourism
(DOT) and Department of Health (Bureau of Quarantine).
Your booking should cover your stay until the release of the RT-PCR swab test result, which
depends on your vaccination status and country of origin. As of this writing, foreigners are
allowed only if they are coming from a GREEN or YELLOW list country or territory.
Traze is a contact tracing app that the government requires every passenger.
Before your trip, you should download this app and register for an account. We have a step-by-
step tutorial on how to use this app in this post: HOW TO USE TRAZE APP!
When asked “Are you currently at the Airport of Departure or are you Departing today for the
Philippines?”, select YES. Then follow the next steps until the end.
7. Sign the Declaration and Waiver Form.
Upon check-in, a Declaration and Waiver form will be presented by the check-in agent. When
you accomplish and sign this, you are declaring that you are healthy and fit to travel.
You also need to present the QR code sent to you when you completed the eCIF on Step 1 along
with the TRAZE app.
1. Listen to the briefing to be conducted by the Philippine Coast Guard and the airline.
2. Upon deplaning, undergo a temperature check and submit the Health Declaration
Form.
3. Verify your quarantine hotel booking with a hotel coordinator and validate your
Affidavit of Undertaking.
4. Arrange a hotel transfer if you haven’t yet. There are shuttles or vans available. A
separate desk is assigned for coupon and meter taxis. You will be given a color-coded
sticker to indicate your choice of transportation to your quarantine hotel.
Blue – Shuttles/vans
5. Proceed to the verification booth where staff will confirm your eCIF data.
6. Pay for your RT-PCR test. The test costs P4,000 and you may pay with cash, card, or
through the following online payments: AliPay, WeChat Pay, PayPal, and GCash.
7. After paying, you will receive a sticker indicating that you have a confirmed booking and
you have already paid for your test. Affix the sticker on the back of your passport.
1. Check in at your hotel and wait for the schedule of your test.
– Note that Day 1 starts on the day of your arrival in the Philippines.
– If you exhibit symptoms anytime between Day 1 and the day of your test, inform your
hotel immediately. A health or BOQ officer will assess you from medical management
and testing, as necessary. You will also be sent an assessment checklist for updates on
your health.
2. Undergo RT-PCR test on scheduled date. You will need to present your passport, QR
Code, and payment receipt to the personnel who will administer the test.
IF YOU TEST POSITIVE, you will be assessed by a health / BOQ Officer. Based on their
assessment, you will either be transferred to a designated hotel for further medical management
or stay at the quarantine hotel or transfer to a stringent facility for a 14-day quarantine.
IF YOU TEST NEGATIVE, you may get your BOQ medical certificate. Present your negative
test result and the BOQ medical certificate to your hotel for clearance.
GOING HOME
1. Once you get a clearance, you may contact your relatives or your local government
(LGU) to pick you up or arrange a transportation going home.
2. Complete your home quarantine / self-isolation under the monitoring of your LGU
and Barangay Health Emergency Response Teams.
If you’ve been fully-vaccinated, consider securing proof of vaccination in order to shorten the
length of your hotel quarantine.
You are considered FULLY-vaccinated 14 days AFTER you get your second dose of a 2-dose
vaccine (or your only dose of a 1-dose vaccine).
The Philippine authorities must also be able to independently verify that the certificate or proof
of vaccination is valid or authentic.
These apply to (1) OFWs and their spouse, parent(s), and/or children traveling with them; (2)
non-OFWs; and (3) foreigners vaccinated in the Philippines.
The vaccine you got must be in the list of the Philippine Food and Drug Administration (FDA)
or through a Compassionate Special Permit (CSP).
If Vaccinated Abroad
The vaccine must be in the Emergency Use Listing of the World Health Organization.
Assessment
Pre-Departure Items
Post news clippings of current tourism projects in the country. Identify the locations and give a
background of the resources in the areas prior to the development. Assess the current facilities
of the projects. (Limit your Project Analysis to 2 projects only)
First Project:
SAN FABIAN, Pangasinan – The Department of Tourism (DOT) here has launched the bike
trail tourism project that will aid in physical and mental health and attract more domestic
tourists amid the pandemic.
Department of Tourism Ilocos regional director Joseph Francisco Ortega (3rd from left) and
Pangasinan fourth district Rep. Christopher de Venecia (3rd from right) lead the launch of the
bike trail tourism project in San Fabian town, Pangasinan on Nov. 18, 2021. The bike trail
tourism project aims to kickstart tourism activities in the region amid the pandemic.
Second Project:
The Department of Tourism (DOT) endeavors to ensure the tourism resiliency of the country’s
prime destination, El Nido, Palawan, through the full implementation of the Sustainable
Tourism Development Project (STDP) this year.
Tourism Secretary Bernadette Romulo-Puyat made the statement on Friday (March 5) as she
visited El Nido for the Awarding of Certificates to beneficiaries of the Cash-For-Work and
Financial Assistance Program between the DOT and the Department of Labor and Employment
(DOLE).
“Like all initiatives of the DOT, it will need the cooperation and collaboration from our partners in
government and the private sector to ensure its success. I hope that the DOT can continue to count on
your support to power our common journey to recovery and realize a better normal for the tourism sector,
not only in Palawan but throughout the nation,” Puyat said of the project collaboration among the
DOT, the Provincial Government of Palawan, the Municipalities of Coron and El Nido, and the
Asian Development Bank.
The tourism chief shared that the STDP, an initiative under the DOT’s Transforming
Communities Towards Resilient, Inclusive, and Sustainable Tourism (TouRIST) program, aims
to make El Nido’s tourism development more sustainable and inclusive, with projects focusing
on improvements to the town’s Drainage; Solid Waste (Landfill Development); Ecosystem-
Based Tourism Site Management; and Enterprise and Skills Development from 2021 to 2026.