Installing and Maintaining Avaya

9608/9608G/9611G/9621G/9641G/9641GS
IP Deskphones H.323

Release 6.6
Issue 1
June 2015
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Avaya), scroll to the bottom of the page, and select Contact Avaya
Support. Danger:
Regulatory Statements Please be careful of the following while installing the
Australia Statements equipment:

Handset Magnets Statement • Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Danger: Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
The handset receiver contains magnetic devices that can or fire.
attract small metallic objects. Care should be taken to avoid
personal injury. • Power cords shipped with this equipment must not be
Industry Canada (IC) Statements used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
RSS Standards Statement severe injury.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including 本製品を安全にご使用頂くため、以下のことにご注意ください。
interference that may cause undesired operation of the • 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
device. 製品に同梱されております添付品または指定品をご使用くだ
Le présent appareil est conforme aux CNR d'Industrie Canada さい。添付品指定品以外の部品をご使用になると故障や動作
applicables aux appareils radio exempts de licence. L'exploitation est 不良、火災の原因となることがあります。
autorisée aux deux conditions suivantes: • 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
1. L'appareil ne doit pas produire de brouillage, et など人身事故の原因となることがあります。
2. L'utilisateur de l'appareil doit accepter tout brouillage México Statement
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement. The operation of this equipment is subject to the following two
conditions:
Radio Transmitter Statement
1. It is possible that this equipment or device may not cause
Under Industry Canada regulations, this radio transmitter may only harmful interference, and
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential 2. This equipment or device must accept any interference,
radio interference to other users, the antenna type and its gain including interference that may cause undesired operation.
should be so chosen that the equivalent isotropically radiated power La operación de este equipo está sujeta a las siguientes dos
(EIRP) is not more than that necessary for successful condiciones:
communication.
1. Es posible que este equipo o dispositivo no cause
Conformément à la réglementation d'Industrie Canada, le présent interferencia perjudicial y
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie 2. Este equipo o dispositivo debe aceptar cualquier
Canada. Dans le but de réduire les risques de brouillage interferencia, incluyendo la que pueda causar su operación
radioélectrique à l'intention des autres utilisateurs, il faut choisir le no deseada.
type d'antenne et son gain de sorte que la puissance isotrope Power over Ethernet (PoE) Statement
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante. This equipment must be connected to PoE networks without routing
to the outside plant.
This Class B digital apparatus complies with Canadian ICES-003.
U.S. Federal Communications Commission (FCC) Statements
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada. Compliance Statement
Radiation Exposure Statement The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
This device complies with Industry Canada's RF radiation exposure the equipment.
limits set forth for the general population (uncontrolled environment)
and must not be co-located or operated in conjunction with any other To comply with the FCC RF exposure compliance requirements, this
antenna or transmitter. device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
Cet appareil est conforme aux limites d'exposition aux rayonnements
RF d'Industrie Canada énoncés dans la population générale This device complies with part 15 of the FCC Rules. Operation is
(environnement non contrôlé) et ne doivent pas être co-situés ou subject to the following two conditions:
exploités conjointement avec une autre antenne ou émetteur. 1. This device may not cause harmful interference, and
Japan Statements 2. This device must accept any interference received,
Class B Statement including interferences that may cause undesired
operation.
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic Class B Part 15 Statement
environment, it may cause radio interference. Install and use the This equipment has been tested and found to comply with the limits
equipment according to the instruction manual. for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
Trademarks
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
 Contents

Chapter 1: Introduction............................................................................................................  7
Intended Audience..................................................................................................................  7
Related resources...................................................................................................................  7
Documentation.................................................................................................................. 7
Training............................................................................................................................  8
Support..................................................................................................................................  8
Chapter 2: Overview...............................................................................................................  10
Deskphone models relevant to this guide................................................................................  10
New in this release................................................................................................................  10
Chapter 3: Installing the Deskphone..................................................................................... 13
Avaya IP Deskphones...........................................................................................................  13
Updating phone software for installation..................................................................................  13
Pre-installation checklist......................................................................................................... 14
Plugging in the deskphone.....................................................................................................  15
Completing the power connection...........................................................................................  17
Installing a Dual Headset Adapter (DHA)................................................................................. 18
9641G Call Center faceplate installation.................................................................................. 23
Plugging in and resetting the deskphone using the Dynamic Addressing Process....................... 24
Phone initialization................................................................................................................  24
Understanding the plug in and reset process...........................................................................  26
Understanding unnamed registration....................................................................................... 30
Post-installation checklist.......................................................................................................  31
Chapter 4: Using local Administrative Menu procedures...................................................  33
About local Craft procedures..................................................................................................  34
Accessing local Craft procedures............................................................................................ 34
Running Craft procedures .....................................................................................................  35
Accessing Craft procedures during normal operation................................................................ 36
Entering data for administrative options................................................................................... 36
Entering and validating IPv4 and IPv6 addresses..................................................................... 38
Local administrative Craft procedures menu............................................................................  39
Setting the operational mode to 802.1X................................................................................... 41
Using the preinstallation checklist...........................................................................................  42
Changing IP address information............................................................................................ 42
Calibrating the touch screen................................................................................................... 44
Disabling or enabling automatic gain control............................................................................  45
Clearing the deskphone settings............................................................................................. 46
Adjusting contrast on button modules and non-color deskphones.............................................. 48
Debug mode.........................................................................................................................  48
Changing the group identifier.................................................................................................. 50

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Contents

Setting handset audio equalization.......................................................................................... 50

Changing Ethernet interface control........................................................................................  51
Disabling and enabling event logging......................................................................................  52
Logging off from the phone..................................................................................................... 53
Viewing multilanguage strings................................................................................................  54
Resetting system values........................................................................................................  54
Restarting the phone.............................................................................................................  55
Setting or changing the signaling protocol...............................................................................  56
Changing SSON settings.......................................................................................................  57
Performing a self-test............................................................................................................. 57
Chapter 5: Maintaining 9600 Series IP Deskphones............................................................ 59
About software distribution packages......................................................................................  59
Downloading software packages............................................................................................  60
Contents of the settings file....................................................................................................  61
46xxsettings parameters retained during reboot................................................................. 62
Downloading text language files.............................................................................................  65
Changing the signaling protocol.............................................................................................. 65
Applying settings to logical groups..........................................................................................  66
Chapter 6: Troubleshooting................................................................................................... 67
Resolving error conditions...................................................................................................... 67
Failure to hear DTMF tones.................................................................................................... 68
Correcting a power interruption............................................................................................... 68
Using the VIEW procedure for troubleshooting......................................................................... 68
Installation error and status messages....................................................................................  72
Operational errors and status messages.................................................................................  76
LLDP Troubleshooting...........................................................................................................  81
Proposed Solution...........................................................................................................  82
LLDP setup and troubleshooting steps....................................................................................  82
Proposed solution for DHCP configured deskphones.........................................................  83
Proposed solution for script-configured deskphones........................................................... 83
Proposed solution for LLDP-configured deskphones..........................................................  83
SLA Monitor agent................................................................................................................. 84
Secure Shell Support............................................................................................................. 84
Chapter 7: Glossary................................................................................................................ 86

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Chapter 1: Introduction

Intended Audience
This guide is intended for personnel who install, administer, and maintain Avaya Aura®
Communication Manager, DHCP, HTTP/HTTPS servers for Avaya 9608, 9608G, 9611G, 9621G,
9641G, and 9641GS IP Deskphones H.323, and a Local Area Network (LAN). Before deploying the
product, ensure that you have the following knowledge, skills, and tools:
Knowledge
• Networking
• H.323 protocol
Skills
How to configure:
• Avaya Aura® Communication Manager
• DHCP server
• HTTP or HTTPS server
Tools
• Avaya Aura® Communication Manager
• Avaya Aura® System Manager

Related resources

Documentation
For more information related to the use of the H.323 9600 IP Deskphones refer the following
documents:
See the following related documents at support.avaya.com.

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Introduction

Document Title Use this document to: Audience

number
Overview
16-604299 Avaya 9600 Series H.323 IP Refer to the overview and People who want
Deskphones Overview and specifications. to gain a high-
Specifications level
understanding of
the product
features,
functions,
capacities, and
limitations.
Using
16–603593 Using Avaya IP Deskphone Refer to tasks related to using the End users and
9608, 9608G, and 9611G deskphone. administrators
16–603594 Using Avaya IP Deskphone Refer to tasks related to using the End users and
9621G, 9641G and 9641GS deskphone. administrators
16-603613 Using Avaya IP Deskphone H. Refer to tasks related to using the End users and
323 9608, 9608G, 9611G, deskphone in a call center administrators
9621G, 9641G, and 9641GS in environment.
the Call Center
Implementing
16–603603 Installing and maintaining Refer to procedures related to Administrators
Avaya IP Deskphone 9608, installing and upgrading the
9608G, 9611G, 9621G, 9641G, deskphone.
and 9641GS H.323

Training
The following courses are available on the Avaya Learning website at www.avaya-learning.com .
After logging in to the website, enter the course code or the course title in the Search field and click
Go to search for the course.

Course Code Course Title

ACIS-6006 ACIS Avaya Communication Manager (5.2.1)
APSS-1300 APSS Avaya Networking

Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,

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 Support

downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

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Chapter 2: Overview

Deskphone models relevant to this guide

This guide describes the following deskphone models: 9608, 9608G, 9611G, 9621G, 9641G, and
9641GS.
All models except the 9608 have a Gigabit Ethernet switch with which the phone and a PC can
share the same LAN connection. Thus, these models do not work with the 30A switched hub
interface. The 9641G and 9641GS deskphones also have an integrated Bluetooth™ interface. For
information about setting up a Bluetooth device, see Using Avaya 9621G/9641G/9641GS IP
Deskphone H.323.
This document describes the installation and maintenance procedures for the deskphones. For
information about using the deskphone features, see the user documentation. For information about
desk mounting or wall mounting, see the instructions boxed with the phone or the Avaya Support
website at http://www.avaya.com/support.

New in this release

General enhancements
• Introduced the 9641GS deskphone to the 9600 Series IP Deskphones portfolio. 9641GS has a
5.0 inch TFT capacitive touch screen, which provides better touch response to the users.
• Added support for Bluetooth® secure simple pairing and an easier interface for connecting to
Bluetooth® devices.
• Added support for Russian and Korean keyboards.
• Added support for Thai keyboard and language file.
• Enhanced local dialing rules for contacts.
• Added support for DHCP option 43.
• Added support for sending unmodified packets to the PC port based on the PHY2TAGS
parameter configuration.
• Added support for automatic labelling for line and bridge appearance through the
CADISPMODE parameter.
• Added the feature retain the highlight on the active or on-hold call appearance when there is an
incoming call, which is configurable through the CALLAPPRSELMODE parameter.

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 New in this release

• Added the feature to hide Drop, Transfer, Conference and Hold softkeys. These softkeys use
the HOLDSTAT, XFERSTAT, CONFSTAT, DROPSTAT and CCBTNSTAT parameter
configurations.
• Support for sending + to Ccommunication Manager.
• Added support for four layer 2 queues on the internal switch instead of two.
• Ability to control display of the information associated with a call, in the agent information line.
This feature uses the AGTCAINFOLINE parameter.
• VLAN separation scheme. Added new parameter VLANSEPMODE to enforce separation of the
PC port and deskphone.
•
Security enhancements
• Periodic tests of certificate expiration or revocation for ongoing TLS connections according to
SERVER_CERT_RECHECK_HOURS
• Validation of the server identity, as presented in subjectAltName/common name in the Subject
field with the server IP or host name configuration. The TLSSRVRVERIFYID parameter is used
for the server identity validation.
• Configurable timer for checking the expiration of trusted certificates, identity certificate, and
OCSP certificates.
• Certificate signature validation for certificates with sha256WithRSAEncryption signature.
• 2048 bits asymmetric key length for SSH server.
• Download of intermediate certificates for cases where servers do not provided the full chain up
to the root CA.
• Ability to view the SSH fingerprint in the SSH CRAFT menu.
• Support for downloading identity certificate using PKCS12 format.
• Secure renegotiation as specified in IETF RFC 5746.
• Added support for Online Certificate Status Protocol (OCSP) for checking whether certificates
presented to the phone by servers are good, revoked, or unknown.
• Disabled SSLv3 because of POODLE vulnerability, as defined in CVE-2014-3566.
• Added support for key usage with SCEP certificate requests.
• Added support for FIPS 140-2 cryptographic libraries.
• Added support for 802.1Q tagging with VPN packets.
• Enhanced SLA agent security.
• Added support for SHA-256 on agent greetings files.
Administrative features
• CALCSTAT retains its configuration when a file server is not reachable
• Configurable duration of Unsuccessful Discovery Timer using the UDT parameter.
• Increased the character limit of SCEPPASSWORD to 50 characters.

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Overview

Interoperability
The 9600 Series IP Deskphones support interoperability with IP Office 9.1. The following features
are available in an IP Office environment:
• H.323 Signaling encryption using Annex-H
• Support for SRTP and SRTCP
• Support for Korean keyboard and language files
• Wideband codec icon and Local Network Quality icon

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Chapter 3: Installing the Deskphone

Avaya IP Deskphones
The Avaya 9600 Series IP Deskphones product line uses Internet Protocol (IP) technology with
Ethernet interfaces.
The 9600 Series IP deskphones support DHCP and HTTP/HTTPS over IPv4/IPv6 including Internet
Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP). Both the
protocols enhance deskphone administration and servicing respectively.
These deskphones use DHCP to obtain dynamic IP addresses. The deskphones use HTTP to
download firmware files and HTTP/HTTPS to download configuration files.
With all 9600 Series IP deskphones, you need only one Ethernet connection from the enterprise
switch to connect both deskphone and personal computer. You can connect your personal computer
and deskphone using an Ethernet cable.
The following information pertains to Australian law:
This equipment must be installed and maintained by trained service personnel. All input/output ports
are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC 60950). To maintain safety
compliance when connecting the equipment electrically to other equipment, the interconnecting
circuits shall be selected to provide continued conformance of clause 2.3 for SELV circuits
(generally, double/reinforced insulation to 240 Vac rms to any primary/mains circuitry and 120 Vac
rms to any telecommunications network circuitry). To ensure that these conditions are adhered to,
interconnect the equipment only with the already approved/certified equipment.

Updating phone software for installation

About this task
A phone that is shipped from the factory might not contain the most up-to-date software for
registration and operation. When you first plug in the phone, a software download from an HTTP
server might be initiated. The software download provides the phone upgraded functionality.
For subsequent downloads of software upgrades, the Avaya call server provides the capability for a
remote restart of the IP phone. When you restart the phone, the phone automatically restarts and
performs a download if new software is available. For more information, see About software
distribution packages on page 59 and Downloading software packages on page 60.

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Installing the Deskphone

Pre-installation checklist
Print copies of this checklist for each server and deskphone.
Requirements for your network:
The LAN uses Ethernet Category 5e cable to run the IPv4 or IPv6 version of Internet Protocol.
Your call server must haveAvaya Aura®Communication Manager Release 6.2 or later version
installed.
Avaya only supports 9608, 9608G, 9611G, 9621G, 9641G and 9641GS deskphones running on
Communication Manager 6.2 or later.
Verify that you have installed the following circuit packs on the switch:
• TN2602 or TN2302IP Media Processor circuit pack. Avaya recommends that sites with a TN2302 IP
Media Processor circuit pack must install a TN2602 circuit pack to benefit from increased capacity.
• TN799C or D Control-LAN (C-LAN) circuit pack.

Important:
Release 6.0 or later requires TN799C V3 or greater C-LAN circuit pack(s). For more information,
see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya
Support website.
Verify that you have configured the Avaya call server correctly.
For more information, see Administering 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones
H.323 and Communication Manager documentation on the Avaya Support website.
Verify that you have administered the DHCP server and application correctly.
For more information, see Administering 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones
H.323 and Communication Manager documentation on the Avaya Support website.
Verify that you have administered the HTTP/HTTPS server and application correctly.
For more information, see Administering 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones
H.323 and Communication Manager documentation on the Avaya Support website.
Verify that you have loaded the upgrade script and application files from the Avaya Support website
correctly on the HTTP/HTTPS server.
If applicable, administer the DNS server.
For more information, see Administering 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones
H.323 and Communication Manager documentation on the Avaya Support website.
If applicable, administer the WML server.
For more information, see Administering 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones
H.323 and Communication Manager documentation on the Avaya Support website.

Note:
All server applications, such as DHCP and DNS, can co-reside on the same hardware subject to
the specific restrictions of each individual application.

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 Plugging in the deskphone

Requirements for each deskphone:

Verify that you have an extension number and an Communication Manager security code (password)
for each applicable IP deskphone. If your call server and the phone settings file support unnamed
registration, you do not need an extension or password. However, without an extension or password,
the phone has limited functionality. For information about unnamed registration, see About unnamed
registration on page 30.
Verify that a Category 5e LAN jack is available at each phone site and a Category 5 modular line cable
that connects the deskphone to the LAN jack. Cat 5 cables with an RJ45 plug have a plug size
restriction of 36 mm.
Verify that each deskphone receives power through a Telephone Power Module, which you must order
separately. For PoE Input connection, use only with UL listed I.T.E. equipment with PoE output. If LAN
supplies IEEE-standard power, or Power over Ethernet, to the deskphone, the phone does not require
a power module.
One Category 5e modular line cord to connect the IP deskphone and the computer, if applicable.
Verify that the deskphone set package includes the following components:
• One phone set with dual position flip-stand or clip-stand
• One wideband handset capable of transmitting and receiving 7 KHz audio.
• One H4DU 9-foot long 4-conductor coiled handset cord, plugged into the phone and the handset.
• A “Important Notice and Warning” page which provides the URL for the Avaya Support website to
download all other documentation.
• To use 9641G in a call center environment: a 9600 Dual Headset Adapter Kit (PK25) (Comcode:
700500729) and 9641G Call Center Faceplate Kit (PK25) (Comcode: 700500728) that contains 25
Dual Headset Adapter (DHA) units and 25 9641G removable CC-faceplate units respectively.
If applicable, verify that the you have staged the phone administered the phone with applicable VPN
settings. For information on the VPN settings, see VPN Setup Guide for 9600 Series IP Telephones,
16-602968.

Note:
For sites using wired headsets, the 9600 Series IP deskphones support only the Jabra GN1216
Headset cord and the Plantronics HIS headset cord. For more information, contact your Avaya
representative.

Plugging in the deskphone

About this task
Caution:
Use the correct jack when you plug in the deskphone. You can find the jacks at the rear of the
deskphone housing. Icons on the side of the jacks represent the correct use of each jack.
You can only provide power to the

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Installing the Deskphone

Note:

Note:
In 9611G, 9641G, and 9641GS, the USB interface supports USB login, use of digital pictures
from a USB device as a screensaver, and import or export of contact lists by a Flash drive. The
9608 does not support USB devices, and the 9621G model does not have a USB jack. Since
the power consumption of the drive varies from product to product, you cannot state how a USB
will impact PoE power class. When the drive attempts to register with the deskphone, the
deskphone determines if its current power class setting is adequate to support the drive. If
power is adequate, the deskphone lets the drive register. If the power is not adequate, the
deskphone will alert the user to change the power class by changing the IEEE power switch
setting from L to H. In extreme situations, the total power consumption with the addition of a
USB device may be greater than what the Class 3 power source can provide. In that case, the
deskphone detects this and instructs the user to use an auxiliary power supply or to temporarily
disconnect one or more of the modules while the USB device is in use. The system parameter
USBPOWER determines for which power class or classes to enable power to the USB
interface. For more information, see Administering 9608/9608G/9611G/9621G/9641G/9641GS
IP Deskphones H.323.
Caution:
Failure to connect the proper cables with the proper jacks might result in an outage in part of
your network.

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 Completing the power connection

Completing the power connection

Procedure
1. Plug one end of the H4DU 4-conductor coiled handset cord into the phone and the other end
into the handset.

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Installing the Deskphone

2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and
the other end into the secondary Ethernet jack on the phone, if appropriate.
3. For an IEEE-powered deskphone, plug one end of the second Category 5 modular line cord
into the Ethernet jack on the phone. Plug the other end of this cord into the Ethernet wall
jack.
4. For a locally powered deskphone, connect the Category 5 modular line cord provided with
the IP Phone Single Port PoE Injector SPPOE-xx, where xx represents the model number
into the Ethernet jack on the phone. Plug the femite end of this cord into the deskphone.
Plug the other end of this cord into the SPPOE-xx power injector jack labeled DATA &
POWER OUT. Plug another Category 5 cord into the SPPOE-xx power injector jack labeled
DATA IN. Plug the other end of this cord into the Ethernet wall jack. Finally, connect the
SPPOE-xx to an AC power source.

Installing a Dual Headset Adapter (DHA)

About this task
You can install a Dual Headset Adapter (DHA) on call center deskphones. The supervisor can
monitor calls in progress by attaching a DHA directly to a deskphone or to an attached button
module. The 9621G does not support a DHA.
Order the 9600 Dual Headset Adapter Kit (PK25) (Comcode 700500729), which includes dual
headset adapters and required cables for 25 deskphones.

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 Installing a Dual Headset Adapter (DHA)

Figure A shows the DHA Package Contents.

To install a DHA directly to the deskphone and alternatively to an attached button module, see the
following figure.

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Installing the Deskphone

Figure B1 :Attaching the DHA to a deskphone.

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 Installing a Dual Headset Adapter (DHA)

Figure B2 : Attaching the DHA to the phone power and audio cables.

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Installing the Deskphone

Figure C1: Attaching the DHA to an (optional) button module.

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 9641G Call Center faceplate installation

Figure C2: Attaching cable connection of the DHA to an optional button module and the deskphone.

9641G Call Center faceplate installation

About this task
The 9641G IP deskphones used in a call center come with special faceplate kits: 9641G Call Center
Faceplate Kit (PK25) (Comcode 700500728). The removeable faceplate has the following features:
• Covers the handset pockets
• Maintains the switch hook “down” position
• Covers the Forward and Headset buttons
• Relabels the Speaker button as the Release button to facilitate ending calls
Note:
To allow Release button operation for 9641G deskphones, administer the Release button with
the AGTSPKRSTAT parameter set to 2 and the CALLCTRSTAT parameter set to 1.
To install the 9641G Call Center faceplate:
Procedure
1. If already connected, remove the HAC cord from the underside of the phone.
2. With the phone facing up and resting flat on a hard surface, pry up a corner of the standard
faceplate. Use your fingers, a flat screwdriver, or other non-sharp device. Continue prying
around the edge of the standard faceplate until the faceplate is released from the phone.

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Installing the Deskphone

3. Align the tabs on the 9641G Call Center faceplate with the slots on the outer edges of the
deskphone and push down to lock the tabs into the slots.
4. Ensure that the display bezel surrounding the screen is in proper position.
5. Plug the HAC cord back into the underside of the phone.

Plugging in and resetting the deskphone using the

Dynamic Addressing Process
Note:
Before you start this process you must have an extension number for the IP deskphone and the
Communication Manager security code (password) for that extension, unless you intend to use
the deskphone with unnamed registration. For more information, see About unnamed
registration on page 30. Any reference to the HTTP server applies equally to an HTTPS
server. You can run the plug in and reset process successfully using the following description. If
you see error messages, see Chapter 5: Troubleshooting on page 67.
As the deskphone initializes, you see messages, some of which are part of DHCP process, with a
power on indication and dynamic feedback. These messages indicate that the phone is active and
not locked. You also receive useful information, about the status of the network, the server, or the
downloading operations, before the dial tone.

Phone initialization
This section description describes the software architecture on which the requirements are based
and provides an overview of how you can expect the phone to operate during startup and software
upgrades. This description is not a comprehensive description of all internal tasks performed during
startup.
The system stores the files in five areas of reprogrammable nonvolatile or flash memory in the
phones:
• A boot program area
• Two Kernel/Root File Systems
• One Application File System
• One Temporary Storage area
The phone supports two Kernel or Root File Systems for backup if one file system is corrupted but
activates only one file system when the phone starts or resets. Temporary Storage stores a new
Signed Application or Library Software Package that the current application downloads. You can
then install the package in the active Kernel or Root File System after the next reset.

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 Phone initialization

When a phone starts, the boot programs check the Kernel or Root File System that was marked as
the one to be activated. If this file system is not corrupted, the boot program transfers control to a
process in that file system. If that file system is corrupted, the boot program checks the other Kernel/
Root File System.
If that file system is not corrupted, the system:
• Marks that file system as the file system to be activated
• Sets the value of RFSINUSE to the name of the Signed Kernel or Root Software Package that
was used to install that file system
• Transfers control to a process in the file system
If both Kernel/Root File Systems are corrupted, the phone becomes nonfunctional and you must
return the phone for repairs.
A process in the active Kernel/Root File System first checks whether a Signed Application or a
Library Software Package is stored in Temporary Storage. If yes, the process installs the Application
Software Package or the Library Software Package. The system installs both if either software
package has a different file name than the currently installed version and replaces the existing
corresponding files in the Application File System. The process then deletes the copy of the Signed
Application or Library Software Package stored in Temporary Storage. If the process does not find a
Signed Application or Library Software Package in Temporary Storage, the process checks the
integrity of the application files. If the files are corrupted, the process installs files from the Backup
Package and replaces the corrupted application files in the Application File System. Each time an
Application Software Package or a Library Software Package is installed, the system sets the value
of the persistent parameter APPINUSE to the file name of the Signed Application or Library
Software Package from which the package was installed. If the application files are not corrupted, or
after the Backup Package has been installed, the system transfers control to the application
installed in the Application File System. Note that the processes in the Kernel/Root File System do
not connect to the network or download files.
The application then connects to the network, obtains any necessary IP address information, and
download files. The file download begins with the upgrade and settings configuration files, and
including Signed Software Packages and other separately downloaded files such as Language Files
and Certificate Files. When the phone downloads a Signed Software Package which can contain
either Kernel and Root Software Packages or Application and Library Software Packages, it is
initially stored in volatile memory (RAM). The system installs the other downloaded files such as
Language Files and Certificate Files directly in the Application File System.
When either type of Signed Software Package is downloaded, the Signing Authority Certificate is
extracted from the package and is validated using a copy of the Avaya Product Root Certificate
Authority Certificate that is contained in the existing application software files. If the Signing
Authority Certificate is invalid, the package is deleted. If the Signing Authority Certificate is valid, the
Hardware Version File in the package is validated using the corresponding Signature File in the
package and the Signing Authority Certificate. If the signature is invalid, the package is deleted. If
the signature is valid, the Hardware Version File is used to validate whether the package is valid for
the model and hardware version of the phone. If the package is invalid, the package is deleted. If
the package is valid, the signature of the software package is validated using the corresponding
Signature Files in the package and the Signing Authority Certificate. If either signature is invalid, the
package is deleted.

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Installing the Deskphone

If the signatures are valid and the signed software package is a Signed Application/Library Software
Package, the package is stored in Temporary Storage. If the Backup Flag is set in the Hardware
Version File, a copy of the Signed Application / Library Software Package is also stored as the
Backup Package, replacing the previous Backup Package.
If the signatures are valid and the Signed Software Package is a Signed Kernel or a Root Software
Package, the system installs the Kernel Software Package or the Root File System Software
Package or both, if either has a different file name than the currently installed version. The system
replaces the existing corresponding files in the Kernel/Root File System that was not active during
startup. A Root File System Software Package might also install new boot programs in the boot
program area. The system then marks the Kernel or the Root File System as the one to be activated
after the next power-up or reset. The system then sets the value of the persistent parameter
RFSINUSE to the file name of the Signed Kernel/Root Software Package that was installed.
If a new Signed Kernel or Root Software Package was installed, the phone activates the new Kernel
or Root File System that will install the new Signed Application or Library Software Package stored
in Temporary Storage. If a new Signed Kernel or Root Software Package was not installed, the
phone application registers with a call server.

Understanding the plug in and reset process

Plug the phone into the Ethernet wall jack. The phone receives power from the port and performs
the following processes:
Note:
Do not unplug the phone during the download process. Wait for the download process to
complete. If the application was downloaded earlier, the whole process takes approximately 1 to
2 minutes after the phone is plugged in. For software upgrades, including the boot file and
application file download, the process might take 5 to 10 minutes. The duration depends on
factors such as LAN loading and the number of phones being installed.
During hardware initialization, the system initialization values NVCONTRAST and NVBRIGHTNESS
are checked for non-null values, and set accordingly. phones with bit-mapped display screens show
the Avaya IP phone name and logo.
1. The system checks the system initialization value for the language file in use (NVLANGFILE)
for a non-null value, in which case the text strings in that language file are used for text
display. Otherwise, the display shows English text strings.
2. The boot programs check the Kernel or the Root File System that has previously been
marked as the one to be activated to ensure that it has not become corrupted. If the Kernel
or the Root File System is not corrupted, the system transfers control to a process in that file
system. If that file system is corrupted, the boot program checks the other Kernel/Root File
System. If that file system is not corrupted, the file system is marked as the one to be
activated. The system then sets the value of RFSINUSE to the name of the Signed Kernel or
Root Software Package that was used to install that file system, and the control is
transferred to the Signed Kernel or Root Software Package. If both Kernel and Root File

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 Understanding the plug in and reset process

Systems are corrupted, the system halts the processing. The software checks whether a
Signed Application or Library Software Package has been previously downloaded. If the
system finds the Application Software Package or the Library Software Package the
Application Software Package or the Library Software Package is installed. If either the
Application Software Package or the Library Software Package has a different file name than
the currently installed version, the system replaces the existing corresponding files in the
Application File System. The system then deletes the downloaded Signed Application or
Library Software Package. If a new Signed Application or Library Software Package is not
found, the integrity of the application files is checked. If the files are corrupted, the system
installs the files from the Backup Package, replacing the corrupted files in the Application
File System. Each time an Application Software Package or a Library Software Package is
installed, the system sets the value of the persistent parameter APPINUSE to the file name
of the Application Software Package that was installed. If the application files are not
corrupted, or after the Backup Package has been installed, control is transferred to the
application installed in the Application File System. While the system loads the application
files into volatile memory and transfers control is transferred to the application files, the
bottom text line shows the value of the APPINUSE parameter.
3. The system starts and sets the internal clock/calendar is set to 0:00:00 Saturday, January 1,
2000.
4. The phone activates the Ethernet line interface , the PC Ethernet jack, and dial pad input to
allow the start of procedures. The activation occurs soon after power-up or a reset.
The phone displays the speed of the Ethernet interface in Mbps, that is, 10, 100, or 1000.
The phone then displays the message No Ethernet * to program until the software
determines whether the interface is 10 Mbps, 100 Mbps, or 1000 Mbps.
Note:
The Ethernet speed is the LAN interface speed for both the phone and any attached
computer, if the administrator has not disabled the latter interface by a PHY2STAT
setting.
Important:
When you press the star (*) after the system displays a * to program message. The
initialization process can support an interrupt that invokes the Craft Access entry
procedure to allow manual settings, only if the local dialpad procedure status
(PROCSTAT) system value is 0. The zero PROCSTAT value provides full access to
local procedures. If PROCSTAT is 1 the Craft Access entry procedure can be invoked
only when a * to program message displays, but only the VIEW procedure is
available. For information, see Chapter 5: Using Local Administrative (Craft) Options. on
page 33
5. The IP phone sends a request to the DHCP server and invokes the DHCP process.
The phone displays one of the following messages:
• DHCP: s secs * to program
• DHCP: s secs VLAN ID = n

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Installing the Deskphone

where s is the number of seconds that have elapsed after the DHCP process was started.
The phone displays the first message if 802.1Q tagging is off and access to local
programming procedures is not disabled or restricted. For more information, see Chapter 3:
Using Local Administrative (Craft) Options . on page 33 The phone displays the second
message if 802.1Q tagging is on and access to local programming procedures is disabled or
restricted. If the first and second message alternate every 2 seconds, 802.1Q tagging is on.
When the phone displays both messages alternately, access to local programming
procedures is not disabled or restricted. Finally, the phone displays the third message if
802.1Q tagging is off and access to local programming procedures is disabled or restricted.
6. The system determines the DHCP protocol , IPv4 or IPv6 protocol, and the applicable
parameters that are enabled.
Important:
IPv6 operation is limited to a specific customer set and not for general use.
Note:
The IPV6STAT parameter overrides both the DHCPSTAT parameter setting and manual
programming. If DHCPSTAT is set to enable DHVPv6, DHCPSTAT is disabled if
IPV6STAT is 0 and disabled. Manual programming overrides DHCPSTAT, therefore
even if DHCPSTAT is set to enable DHCPv4 or DHCPv6, the DoDHCPV4 or
DoDHCPV6 will be set to 0 and disabled if an IP address of the corresponding type has
been manually programmed.
The DHCP server provides the IP addresses for the following hardware:
• The phone
• The HTTP/HTTPS server
• The TN799C or D Control-LAN (C-LAN) circuit pack on the media server
7. Using the list of gateway IP addresses provided by the DHCP server, the phone performs a
router check. The phone cycles through the gateway IP addresses with ARPs or pings until it
receives a response. When the router is located, the router processes the received LLDP
TLVs. Then the HTTP process starts.
8. While the IP phone connects to the HTTP server, the phone displays one of the following
messages:

HTTP: n ipadd
or HTTP: n ipadd * to program
or HTTP: n ipaddProgram
where n is the number of the IP address obtained from the HTTP server and ipadd is the IP
address.

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 Understanding the plug in and reset process

Important:
Pressing star (*) at this time invokes the Craft Access entry procedure to allow manual
settings. For information, see Chapter 3: Using Local Administrative (Craft) Options. on
page 33
9. When connected, the phone looks for an upgrade script file.
10. The HTTP server sends and identifies an upgrade script.
The phone might send the GET message several times. Each time the GET message is
sent, all IP phones display the following message: HTTP: n uri
For HTTP, n is the number of HTTP requests made by the phone and uri is the URI for the
current HTTP request.
Note:
The SIG parameter value determines the signaling protocol whether H.323 or SIP, and is
used to determine the proper upgrade file that is downloaded. If you set the SIG
parameter manually using the local administrative Craft SIG procedure, that value takes
precedence over a SIG setting in a configuration file. A change in the SIG value might
require a reset to the phone so that a new or different upgrade file can be downloaded to
the phone.
11. While the upgrade script file is being downloaded, all IP phones display the following
message: HTTP: n sc etag
where n is the number of the IP address obtained from the HTTP server, sc is the status
code of the HTTP response, and etag is the value of the ETag header.
12. When the phone establishes the validity of the application file received, the phone displays
the following message: File Obtained; please wait...... s secs
where s is the number of seconds that elapse while non-volatile memory is erased.
13. While the application file is saved in flash memory, all IP phones display the following
message: Saving to flash 1% 1 secs
where the percentage of the file and the number of elapsed seconds increase as the
application file is stored in flash memory.
14. The phone contacts the Avaya Communication Manager and displays a login screen that
displays the following:
Login, Enter Extension, or Enter Extension and press Enter or OK.
Steps to be performed by user after phone displays login and extension prompts:
1. Enter a new extension and press OK. To register the phone without the extension or
password (unnamed), press only OK or make no entry and wait 60 seconds.
Note:
Unnamed registration is registering a phone with the call server without entry of an
extension or password. You must set the UNNAMEDSTAT parameter to enable

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unnamed registration. phones that are registered unnamed have limited functionality.
For more information, see About unnamed registration on page 30.
All IP phones display the following:

Login

Enter Password

Enter Password and press Enter or OK

2. Enter the extension number and password and press OK. To register the phone without the
extension or password (unnamed), press OK or make no entry and wait 60 seconds.
To register the phone without the extension or password (unnamed), press Log In or make
no entry and wait 60 seconds.
You can see the extension as you enter the extension, but the password is displayed as
stars (*). The system determines whether the extension is in use.
When this process is complete, you can hear a dial tone when you press the Speaker button
or lift the handset. The dial tone indicates that the IP phone was installed successfully.
Note:
Volume levels of the speaker, the headset, the ringer, and the handset are initialized to
the default levels upon power-up and after a deskphone reset.

Understanding unnamed registration

In an IP phone, when you register with a call server, and receive limited service, without requiring an
extension and password entry, this functionality is called as Unnamed registration. Unnamed
registration is useful in the following environments:
• “Hot-desking” environments where a time gap exists between one user logging out and another
user logging in on the same deskphone.
• Road warrior mode of use where a traveller can run the telephony features and functionality by
taking over the office deskphone extension.
In both examples, the user unregisters the deskphone by logging off or by taking the office
deskphone extension over to another deskphone. Without unnamed registration, the deskphone in
the first example will wait for an extension and password entry and the deskphone in the second
example will continue attempting to register at regular intervals. The disadvantage of a unregistered
deskphone is that no one can use the deskphone, for example, to report a building emergency like a
fire.
In Unnamed registration, the deskphone registers without an extension and password. Because
there is no extension, telephony functionality is limited, specifically:
• The user has only one call appearance, and hence, cannot transfer or conference calls.

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 Post-installation checklist

• The user has no administered feature buttons, and cannot invoke on-hook dialing.
• The user cannot reach extension-based information, such as the Contacts data of a given user
or Option settings.
• The user is limited to the calling capability administered for PSA (Personal Station Access) on
the call server, for example, access to an emergency number.
• The deskphone cannot receive any outside calls.
Unless otherwise disabled, the deskphone automatically attempts to register unnamed if no action is
taken on the deskphone Extension entry screen within 60 seconds. To disable and prevent
unnamed registration, enter an ID or password. The system ignores unnamed registration after any
dialpad entry.
Administrators can disable unnamed registration by appropriately administering the system
parameter UNNAMEDSTAT. For more information, see Administering Avaya IP Deskphone H.323
9608, 9608G, 9611G, 9621G, and 9641G. Unnamed registration appears to the end user like
Communication Manager TTI Mode and is similar from an administration perspective. For more
information about TTI, see your Communication Manager documentation.

Post-installation checklist
To ensure that the deskphone is properly installed, verify that the following requirements are
complete.

Requirement Reference Status

Has the deskphone acquired an IP address? See Deskphone
initialization on page 24.
Are able to make a call from the deskphone? See Using Avaya
9608/9608G/9611G IP
Deskphones SIP, Using
Avaya 9621G/9641G/
9641GS IP Deskphones
SIP.
Are you able to perform backup-restore? See Deskphone
initialization on page 24.
Are you able to change deskphone settings? See Accessing Craft
procedures during
normal operation on
page 36.
Are you able to upgrade your phone? SeeBROKEN
LINK: Downloading
and saving the software
Table continues…

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Installing the Deskphone

Requirement Reference Status

For security considerations, have you configured the See Administering Avaya
deskphone setup with TLS signaling? Have you 9601/9608/9608G/
installed the appropriate private network 9611G/9621G/9641G/
authentication certificates? 9641GS IP Deskphones
SIP

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Chapter 4: Using local Administrative Menu
procedures

Related Links
About local Craft procedures on page 34
Accessing local Craft procedures on page 34
Running Craft procedures on page 35
Accessing Craft procedures during normal operation on page 36
Entering data for administrative options on page 36
Entering and validating IPv4 and IPv6 addresses on page 38
Local administrative Craft procedures menu on page 39
Setting the operational mode to 802.1X on page 41
Using the preinstallation checklist on page 42
Changing IP address information on page 42
Calibrating the touch screen on page 44
Disabling or enabling automatic gain control on page 45
Clearing the deskphone settings on page 46
Adjusting contrast on button modules and non-color deskphones on page 48
Debug mode on page 48
Changing the group identifier on page 50
Setting handset audio equalization on page 50
Changing Ethernet interface control on page 51
Disabling and enabling event logging on page 52
Logging off from the phone on page 53
Viewing multilanguage strings on page 54
Resetting system values on page 54
Restarting the phone on page 55
Setting or changing the signaling protocol on page 56
Changing SSON settings on page 57
Performing a self-test on page 57

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Using local Administrative Menu procedures

About local Craft procedures

During or after you successfully install an IP phone, a system message might instruct you to
administer one of the manual procedures described in this chapter. These local administrative
procedures are also referred to as Craft procedures.
Local Administrative Options has two forms: One provides access to all the capabilities and
functions described in this chapter.
The other provides access only to an administrable level of VPN capabilities and functions.
Using the VPN-specific option, the administrator can grant VPN users access to the VPN procedure
itself, while preventing these users from gaining access to any other Local Administrative
Procedure. The administrator may grant the VPN user permission to change VPN settings or only to
view the settings. For more information about access to VPN-only Local Administrative Options, see
the VPN Setup Guide for 9600 Series IP Telephones, 16-602968.

Caution:
Only trained installers or technicians should perform local administrative procedures. Perform
these procedures only if instructed to do so by the system or LAN administrator. Static
administration of these options causes upgrades to work differently with static administration of
these options than by dynamic administration. Values assigned to options in static
administration do not change with upgrade scripts. These values remain stored in the phone
until one of the following happens:
• You download a new boot file
• You reset the IP phone. See Resetting system values on page 54.
Related Links
Using local Administrative Menu procedures on page 33

Accessing local Craft procedures

Note:
In addition to the procedures listed here, the administrator may allow access to only the VPN
procedure, by setting the VPNCODE parameter in the settings file. For more information on
access to VPN-only Local Administrative Options, see VPN Setup Guide for 9600 Series IP
Telephones, 16-602968.
When you set PROCSTAT to 0, you have full access to local Craft procedures and you can invoke
local craft procedures during initialization or whenever the deskphone displays this message:

* to program

You can also initiate the Craft procedure at any other time the initialization process can support a
processing interrupt. If you set PROCSTAT to 1, the system allows access only to the VIEW craft

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 Running Craft procedures

procedure for debugging purposes. You can invoke local Craft procedures only when the “* to
program” message displays during initialization.

Note:
The system supports the * to program message is supported even if the value of
PROCSTAT is 1, when the messages Address conflict, Subnet conflict, Bad
router? and Bad FileSv address display. You can gain execute the Craft procedures in
response to these messages as the situations requires corrective input.
Note:
The factory-set default Craft Access Code (PROCPSWD) is 27238.
Related Links
Using local Administrative Menu procedures on page 33

Running Craft procedures

Procedure
1. Press * to display the Craft Access Code Entry screen during deskphone startup and start
local procedures:

Enter code:__
# = OK

2. Enter the local dialpad procedure password that can be composed of any numeric digits fro
zero to seven, as specified by the system administrator in the system value PROCPSWD.
For security purposes, the deskphone displays a star (*) for each numeric dialpad press. If
you are using a touch screen deskphone, and need to go back one space during password
entry, use the Contacts button. You can use the left arrow button or the designated softkey
for non-touch screen phones.
3. Press # when the password entry is complete.
The entry is compared to the PROCPSWD value. If they match, the deskphone displays the
Craft Local Procedure screen, and the message Select procedure and press Start.
4. For all non-touch screen phones, use the navigation arrows to scroll to and highlight the local
procedure you want, then press Start or OK.
You can also scroll to the procedure you want and press the corresponding line button. For
touch screen phones, scroll to the local procedure you want if it not already displayed then
touch the line on which the local procedure you want appears.
Related Links
Using local Administrative Menu procedures on page 33

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Using local Administrative Menu procedures

Accessing Craft procedures during normal operation

Procedure
1. To run the local procedures, press the Mute button, enter the password using the designated
digits from zero to seven, then press the pound (#) key.
If you are using a touch screen phone and need to move one space back during password
entry, use the Contacts button. In case of non-touch screen phones, use the left arrow button
or the designated softkey.
A six second time-out is in effect between button presses after you press the Mute button. If
you do not press a valid button within 6 seconds of pressing the previous button, the phone
discards the collected digits. In this case, no administrative option is run.
The system compares the entry to the PROCPSWD value. If the entries match, the
deskphone displays the Craft Local Procedure screen, and prompts Select procedure and
press Start.
2. For non-touch screen phones, use the navigation arrows to scroll to and highlight the local
procedure you want, then press Start or OK.
You can also scroll to the procedure you want, then press the corresponding line button. For
touch screen phones, scroll to the local procedure you want if it not already displayed then
touch the line on which the phone displays the local procedure that you want to select.
Note:
As of Release 6.3, you can also enter the craft menu when the deskphone is in off-hook
idle state and the user has logged out.
Related Links
Using local Administrative Menu procedures on page 33

Entering data for administrative options

About this task
This section applies to all 9600 Series IP deskphones and describes how to enter data for
administrative options.
Procedure
1. With the exception of a touch screen deskphone, the first application line on any screen is
automatically highlighted selected when the phone displays the screen.
To select an item, press the appropriate softkey at the bottom of the screen, for example,
Change or Save, or OK . To select a different line, use the down or up navigation arrows to
change the line focus. When the desired line is highlighted, then press a softkey or OK to
select that line. For a touch screen deskphone, touching the desired line produces the same
result.

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 Entering data for administrative options

Note:
The deskphone emits an error beep if you attempt to enter invalid data.
2. If you enter a numeric digit that exceeds the maximum field value of the IP Address or
subnet mask value, that is exceeds 255, the phone emits an error beep tone. The system
ignores the digit, and the cursor does not move forward.
3. If you enter a zero followed by a numeric digit for a value, an IP Address, or a subnet mask
field, the new digit replaces the zero.
If you press star (*) and enter an IPv4 address, the system inserts a decimal point into the
input buffer and moves the cursor to the next character location. If the star (*) button is
pressed and the user is entering an IPv6 address, the system inserts a colon into the input
buffer and the cursor is moved to the next character location.
For more information on IPv4 and IPv6 format, see Entering and validating IPv4 and IPv6
addresses on page 38
4. To go back one space on non-touch screen phones, press the leftmost softkey. In case of a
touch screen deskphone, use the Bksp softkey instead.
When you press the applicable button or key to backspace, the most recently entered digit or
period is erased from the display. The cursor remains in the erased character’s former
position.
5. Press Exit or tap the softkey for a touch screen deskphone to exit the local procedures.
Important:
If any changes were made using the 802.1X procedure or the ADDR procedure, if the
value of SIG was changed to SIP or if the Crafts Entry screen was invoked during
startup, the deskphone immediately resets when you press or touch Exit. If no 802.1X,
SIG, or ADDR changes were made, or if the local procedures were invoked post-startup,
the deskphone redisplays the screen or other display that was effective when the craft
options was invoked.
Note:
If PROCSTAT has been administered to 1, you will not be able to invoke any
administrative options other than VIEW.
Note:
Some touch screen deskphones present an onscreen keyboard with which you can type
the data that you want to enter on the display. See the applicable user guide for
information about using the onscreen keyboard.
Related Links
Using local Administrative Menu procedures on page 33

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Using local Administrative Menu procedures

Entering and validating IPv4 and IPv6 addresses

The dial pad uses numeric-only entry when an IPv4 address or the subnet mask is entered. On a
touch screen use a single tap. Use an asterisk to place a period within the address being entered.
When you press star (*) on the dial pad with the cursor in one of the three fields towards the left of
the display, the following happens:
• The field where you are trying to enter a value displays a zero if no value is entered.
• If you enter a valid value a period displays. The space after the field displays a period.
• The cursor moves to the next space.
When you press star (*) with the cursor in one of the three fields to the right side of the display, the
system beeps to inidicate an error and the cursor remains in the field to the right. Pressing the “*”
button while the cursor is in the last (right most) field results in an error beep and the cursor being
left where it is. If you enter all three dots that separate the fields and if the value of each field is
valid, the IPv4 address or subnet mask is complete.
The value of a given field might be invalid when you:
• Enter a digit that makes the value of the first field of an IPv4 address exceed 223.
• Enter a digit that makes the value of the last three fields of an IPv4 address exceed 255.
• Enter a digit that makes the value of any field of a subnet mask exceed 255.
Enter an IPv6 address using only numbers on the dial pad. Use single tap for touch screen
telephones, except for 2 and 3 which are alphanumeric multitap fields. When you press 2 the
deskphone initially enters a 2, followed by A, B, C, and back to 2. When you press 3 the deskphone
initially enters a 3, followed by D, E, and back to 3. While the cursor is in any of the leftmost seven
fields, when you press the star (*) button makes the value for the field being entered to be
terminated (a zero is displayed if nothing else is), a colon to be displayed in the space after the field,
and the cursor to move to the next space. Pressing “*” while the cursor is in the last (right most) field
results in an error beep and the cursor being left where it is. An IPv6 address is considered to be
complete only if all the following conditions are met:
• All seven colons that separate the fields are entered OR the text input field contains at most
one pair of consecutive colons
• If one pair of consecutive colons is present, the final field is not “1” or “01”.
• If one pair of consecutive colons is present, the address format is not “::FFFF:hhhh;hhhh”.
• The value of each field is valid. The following actions cause the value of a given field to be
considered invalid:
- Entering a digit that would cause the value of the first field of an IPv6 address to exceed FD.
- Entering a third consecutive colon.
- Entering a second pair of consecutive colons.
In a given text entry field, if the either an IPv4 or an IPv6 address can be specified, the initial field
can be ambiguous with respect to whether the entry is an IPv4 or IPV6 address, for example, 123
might be an IPv4 123 decimal or an IPv6 0123 hex. In such cases, text entry follows the IPv6 rules

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 Local administrative Craft procedures menu

that hexadecimal characters are allowed and the “*” key inserts a colon character. If the entry is a
hex character (A-F) or a fourth character is entered in the field, the telephone accepts the input is
IPv6 format. Otherwise, the telephone makes the initial validity check when you enter a field
boundary, a colon or decimal point. This initial typographic character determines whether the overall
address must be in IPv4 format with a decimal point or in IPv6 format with a colon. Once this
character is entered, the telephone examines the contents of the first field to ensure consistency
with the field boundary. That is the absence of hex characters, and at most three characters of value
255 or less, in the first field if the field boundary is a decimal point. If the first field contains any
content inappropriate for the entered field boundary, an error beep is generated. You cannot enter
more content until the contradiction in the text string is deleted, meaning either the field boundary is
deleted or the cursor is moved back and the field contents edited). After you enter content that
identifies the format of the IP address appropriate to IPv4 or IPv6, the rest of the address entry
conforms to that format.
Related Links
Using local Administrative Menu procedures on page 33

Local administrative Craft procedures menu

Using the administrative procedures, you can customize the IP deskphone installation for your
specific operating environment. This section provides a description of each local administrative
option covered in this guide, with references to the pages on which the option appears.
Note:
For touch screen-based deskphones, simply touching a line or a softkey produces the same
result as selecting a line or a softkey on non-touchscreen or button-based IP deskphones.
Depending upon the privileges assigned to the user by administrator, an end user can view but
cannot change most of the parameters associated with Craft procedures. For more information,
see the applicable user guides.
Administrative Purpose See
Procedure value
(in English)
8021X Set 802.1X operational mode Setting the Operational Mode to 802.1X on
page 41.
ADDR Address information programming Using the pre-installation checklist on
page 42.
AGC Enable/disable Automatic Gain Disabling/enabling automatic gain control on
Control page 45.
CALIBRATE Calibrate the touch screen Calibrating the Touch Screen on page 44.
SCREEN
CLEAR Clear all values to factory defaults Clearing the deskphone settings on page 46.
Table continues…

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Using local Administrative Menu procedures

Administrative Purpose See

Procedure value
(in English)
CONT Adjust the contrast of any Button Adjusting contrast on button modules and non-
Modules and any non-color color deskphones on page 48.
deskphones
DEBUG Enable/disable Debug Mode Disabling/enabling debug mode on page 48.
GROUP Set the Group Identifier Changing the group identifier on page 50.
HSEQUAL Handset audio equalization Setting handset audio equalization on page 50
INT Interface Control Changing Ethernet interface control on
page 51.
LOG Enable/disable Event Logging Disabling/enabling event logging on page 52.
LOGOUT Log off the deskphone Loging off The deskphone on page 53.
MLS View Multi-Language text Strings Viewing multi-language strings on page 54.
RESET VALUES Reset system initialization values to Resetting system values on page 54.
defaults
RESTART Restart the deskphone Restarting The deskphone on page 55.
PHONE
SIG Set the signaling protocol download Changing the signaling protocol on page 56.
flag
SSON Set the Site-Specific Option Number Changing SSON settings on page 57.
TEST Initiate a self-test Performing a self-test on page 57.
VIEW View current parameter values and Using The VIEW craft procedure for
file names troubleshooting on page 68.
VPN Administer and view Virtual Private VPN Setup Guide for 9600 Series IP
Network (VPN) settings Telephones, 16-602968.

Note:
1. A 9608 and 9608G deskphone always lists the CONT procedure. Other color
deskphones list the CONT only if the deskphone has at least one button module
attached.
2. If the deskphone software has VPN and media encryption disabled, VPN will not appear
on the Craft procedures menu list. To determine if this applies to the deskphone, go to
the About Avaya IP Deskphone screen through the Avaya (A) Menu or Home screen as
applicable to the phone, and select the Settings list. The About Avaya IP Deskphone
screen with a U appended to the software release indicates the phone has VPN and
media encryption disabled.
Related Links
Using local Administrative Menu procedures on page 33

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 Setting the operational mode to 802.1X

Setting the operational mode to 802.1X

About this task
Use the following procedure to set or change the operational mode.
Note:
When updating local Craft procedures from a touch screen deskphone, touching the line you
want to change or the applicable softkey produces the same result as selecting a line and
pressing the applicable softkey on a non-touch screen IP deskphone.
Procedure
1. When you select 802.1X from the Craft Procedures screen, the deskphone displays the
following:

Supplicant:
Pass-thru:

where the Supplicant line is the text string associated with the current system value of
DOTIXSTAT. The DOTIXSTAT parameter configures the 802.1X Supplicant Mode operation
control, defined as:
The options that are displayed depend on the following parameters as set in the settings file:
• Disabled if DOT1XSTAT = 0
• Unicast-only if DOT1XSTAT = 1
• Unicast/multicast if DOT1XSTAT = 2
and the Pass-thru line is a text string associated with the current system value of DOT1X
where:
• Enabled mode if DOT1X = 0
• Enabled w/Logoff if DOT1X = 1
• Disabled if DOT1X = 2
2. Select the line you want to change.
Depending on which line you selected to change, the phone displays the following text:

Current setting:
New Setting:

3. To change the setting, press the Right or Left navigation arrow to navigate through the
applicable settings .
Depending on the current value, the deskphone selects the next sequential text string
displays it as the New setting. For example when you change the Pass-thru mode, if the
current value is Pass-thru mode, pressing the Choice Selector causes the deskphone to
display P-t w/Logoff. If the current setting is disabled, pressing the Choice Selector changes
the new setting to Pass-thru mode.
4. Press Save to store the new setting and redisplay the Craft Procedures screen.

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Using local Administrative Menu procedures

Related Links
Using local Administrative Menu procedures on page 33

Using the preinstallation checklist

Before performing static programming of address information, verify that the call system meets all
the requirements listed in the Requirements to verify for your network section of the Creating the
pre-installation checklist on page 14. You can skip item 4., as it refers to the DHCP server. In
addition, you must have the values for the following parameters. To prevent data entry errors that
have a negative impact on your network, obtain and print copies of the following parameters for
each subnet:
• The IP Address of the call server.
• The IP Address of the gateway or the router.
• The IP netmask.
• The IP Address of the HTTP server.
Related Links
Using local Administrative Menu procedures on page 33

Changing IP address information

About this task
Use this procedure to assign a static IP address to the deskphone.
Caution:
Static addressing is necessary when a DHCP server is unavailable. But static addressing has
room for text entry errors. So Avaya recommends that you install a DHCP server and do not use
static addressing.
Important:
IPv6 operation is limited to a specific customer set and is not for general use.
Note:
When updating Local Craft procedures from a touch screen phone, touching the line you want to
change or the applicable softkey produces the same result as selecting a line and pressing the
applicable softkey on a non-touch screen IP phone.
Use the following procedure to invoke manual address information programming.

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 Changing IP address information

Procedure
1. Select ADDR from the Craft Procedures screen. The next screen displays the following fields
with the prompt Select address to change.

Static addressing field Field value Description

Phone (IPv4) nnn.nnn.nnn.nnn phone IP address (IPADD)
Phone (IPv6) hhhh:hhhh::hhhh:hhhh:hhhh phone IP address (NVIPADDV6)
Call Server nnn.nnn.nnn.nnn Call Server in use; media server
IP address
hhhh:hhhh::hhhh:hhhh:hhhh
Router (IPv4) nnn.nnn.nnn.nnn Router in use; gateway/router IP
address
Mask (IPv4) nnn.nnn.nnn.nnn IP network mask (NETMASK)
HTTP Server nnn.nnn.nnn.nnn IP address of HTTP File Server in
use
hhhh:hhhh::hhhh:hhhh:hhhh
HTTPS Server nnn.nnn.nnn.nnn IP address of HTTPS (TLS) File
Server in use
hhhh:hhhh::hhhh:hhhh:hhhh
802.1Q L2Q text string L2Q setting text description
VLAN ID dddd NVL2QVLAN
VLAN Test ddd VLANTEST

where:
• nnn.nnn.nnn.nnn is the current IP address in IPv4 format associated with the specific
address information on the left side, which could be either a value previously set by a
technician, or the original value of NVIPADD if no previous change was made.
• hhhh:hhhh:hhhh:hhhh:hhhh is the current IP address in IPv6 format associated with the
specific address information on the left side, which could be either a value previously set
by a technician, or the original value of NVIPADD if no previous change was made.
• L2Q text string is the text string associated with the current system value of L2Q where
Auto = an L2Q value of 0, On = an L2Q value of 1, and Off = an L2Q value of 2.
• dddd is the current value of NVL2QVLAN and ddd is the current value of VLANTEST,
respectively.
2. Use the navigation arrows to scroll to and highlight the address you want to change, then
press Change to display the change screen for that specific address value.
3. Select one of the following as appropriate to the item you selected:
Task Steps
To change any of the IP Use the dial pad to enter the new IP address. IP addresses have
address values such as three sets of three digits followed by a period. Pressing star (*)
following entry of three digits causes a period to be placed in the next
Table continues…

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Using local Administrative Menu procedures

Phone, Call Server, Router, position, and the cursor to advance one position to the right. If you
Mask, and File Server press the star (*) and enter an IPv6 address, a colon is inserted into
the input buffer and the cursor is moved to the next character location.
The exceptions are entry of a Router or Mask address, which follows
the IPv4 method of inserting a period rather than a colon. For
information on entry and validation of addresses in either format, see
Entering and validating IPv4 and IPv6 addresses on page 38. For
example, to enter the IP address 111.222.333.444 in IPv4 format,
press the number 1 on the dial pad three times then press *, press the
number 2 on the dial pad three times then press *, press the 3 on the
dial pad three times then press *, then press the 4 on the dial pad
three times.
To enter an IP address in IPv6 format, use the dial pad in numeric-
only mode entry. Tap the desired dial pad key once for touch screen
phones, except for 2 and 3 which are alphanumeric. Use multi-tap for
touch screen phones. For example, pressing button 2 initially enters a
2, followed by A, B, C, and back to 2. Pressing button 3 initially enters
a 3, followed by D, E, F, and back to 3.
Proceed to the next step.
To change the 802.1Q Use the Right navigation arrow to navigate through the text strings
value corresponding to the L2Q values defined as Auto if L2Q=0, On if
L2Q=1, and Off if L2Q= 2 until the text string of the value you want to
change to displays. Proceed to the next step.
To change the VLAN ID Use the dial pad to enter the new static VLAN ID of from 0 to 4094,
value inclusive. Proceed to the next step.
To change the VLANTEST Use the dial pad to enter the new value of the DHCPOFFER wait
value period of from 0 to 999. Proceed to the next step.

4. Press Save to store the new setting and redisplay the Craft Procedures screen or Cancel to
return to theCraft Procedures screen without saving the value entered.
Once the new values are stored, the phone resets automatically.
Related Links
Using local Administrative Menu procedures on page 33

Calibrating the touch screen

About this task
Use screen calibration for proper alignment of the touch screen of 9621G and 9641G deskphones.
You cannot use screen calibration on 9641GS deskphones.
Important:
Use a stylus instead of your finger to touch the calibration points precisely.

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 Disabling or enabling automatic gain control

Note:
The CLEAR Craft procedure clears any calibration data set using the CALIBRATE SCREEN
Craft procedure, but does not change factory settings of calibration data. Use the Default
softkey to restore factory-set calibration. You cannot save calibration results as part of a backup
operation.
Procedure
1. When you select CALIBRATE SCREEN from the Craft Local Procedure Screen, the
telephone displays three softkeys - Start, Default, and Cancel.
2. Perform one of the following actions:
• Touch Cancel to return to the Craft Local Procedure screen without calibrating the screen.
• Touch Default to reset the calibration parameters to the factory-set values. The system
plays a confirmation tone and displays the Craft Local Procedure screen.
• Touch Start to calibrate the screen. The screen displays a calibration target with a plus
sign (+) at a particular point. Proceed to the next step.
3. Touch the center of the target with the stylus as soon as the target appears.
The target disappears, and a new target appears in a different part of the screen.
4. Touch the center of each target with the stylus within 10 seconds of its appearance.
After you touch all four targets, the system plays a confirmation tone sounds displays a
Calibration successful message.
5. Touch Save to return to the Craft Local Procedure screen. The system stores the calibration
results in the nonvolatile memory of the telephone.
6. Touch Cancel at any time to return to the Craft Local Procedure screen without completing
the touch screen calibration.
Related Links
Using local Administrative Menu procedures on page 33

Disabling or enabling automatic gain control

About this task
Use the following procedure to turn automatic gain control for the handset, headset, or the Speaker
to on or off.
Note:
When updating local Craft procedures from a touch screen deskphone, touching the line you
want to change or the applicable softkey produces the same result as selecting a line and
pressing the applicable softkey on a non-touch screen IP deskphone.

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Using local Administrative Menu procedures

Note:
The user can potentially override the AGC local procedure settings. For more information, see
Avaya 9600 IP Deskphone H.323 9608, 9608G, and 9611 User Guide and the Avaya 9600
Series IP Deskphone H.323 9621 and 9641 User Guide. If the values are changed, the backup
file stores the AGC values set by the user and does not save any setting established using this
local procedure.
Procedure
1. When you select AGC from the Craft Local Procedure Screen, the phone displays the
options in the following table. Select the appropriate line and press Change to toggle it to On
or Off as required.

Options available under AGC

Handset Automatic Gain control On
Headset Auto Gain Control On
Speaker Auto Gain Control On

where the setting is the text string associated with the current system value of
NVAGCHAND, NVAGCHEAD, or NVAGCSPKR, defined as:
• On if the respective NVAGCXXXX system value is 1.
• Off if the respective NVAGCXXXX system value is 0.
2. Press Save to store the new setting, update the associated system value, and redisplay the
Craft Local Procedure screen.
Related Links
Using local Administrative Menu procedures on page 33

Clearing the deskphone settings

About this task
Sometimes, you might want to remove all administered values, user-specified data, and option
settings and return a phone to its factory settings. You might have to remove all administered values
when you give a phone to a new, dedicated user and when the LOGOFF option is not sufficient. For
example, a new user is assigned the same extension, but requires different permissions than the
previous user.
The CLEAR option erases all administered data—static programming, HTTP and HTTPS server
programming, and user settings including Contact button labels and locally programmed Feature
button labels, and restores all such data to default values. Using the CLEAR option does not affect:
• The software load. If you upgrade the phone, the phone retains the latest software. After you
clear a phone of the settings, you can administer the phone normally.
• The user configuration stored in backup/restore file server.

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 Clearing the deskphone settings

Caution:
This procedure erases all administered data without any possibility of recovering the data.
Neither the boot code nor the application code is affected by this procedure.
Note:
When updating Craft procedures from a touch screen phone, touching the line you want to
change or the applicable softkey produces the same result as selecting a line and pressing the
applicable softkey on a non-touch screen IP phone.
Use the following procedure to clear the phone of the administrative, user-assigned, and options
values.
Procedure
1. Select CLEAR from the Admin Procedures menu. The phone displays the Press Clear
again to confirm. message.
2. Tap Press Clear to clear all values to use initial default values.
Tap Press Cancel. If you do not want to clear all values and to terminate the procedure and
retain the current values.
The phone displays the following text:

Clearing values...

The phone is reset to the default factory settings.

• All system values and system initialization values.
• 802.1X identity and password.
• User options, parameter settings, identifiers, and password.
• Any user data like Contact Lists or Call Logs are deleted.
After clearing the values, the phone resets.
Related Links
Using local Administrative Menu procedures on page 33

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Using local Administrative Menu procedures

Adjusting contrast on button modules and non-color

deskphones
About this task
Note:
When updating local or Craft procedures from a touch screen deskphone, touching the line you
want to change or the applicable softkey produces the same result as selecting a line and
pressing the applicable softkey on a non-touch screen IP deskphone.
bar
Use the following procedure to adjust the contrast of any button module when attached to any 9600
Series IP deskphone or any non-color IP deskphone. The 9611G, 9621G, 9641G and 9641GS each
have a color display, and contrast adjustment is not applicable. Fifteen contrast levels are available.
Procedure
1. When you select CONT from the Craft Local Procedure Screen, the deskphone prompts you
to use the Right and Left navigation arrows to change the contrast for button module shown
as Module: 1 or the contrast for the deskphone shown as Phone: contrast.
2. To change the setting, press the Right or Left navigation arrow to navigate through the
settings.
By default, the contrast button is set to the middle of the contrast setting.
As you press the navigation arrow, the next higher or lower contrast level is selected and
displayed as the setting.
3. If more than one button module is attached, scroll down to that line, for example, to Module:
2 and repeat Step 2 to change the contrast.
4. Press Save to store the new contrast settings and redisplay the Craft Local Procedure
screen.
Related Links
Using local Administrative Menu procedures on page 33

Debug mode
About this task
You can use the debug mode to send all your debug data in a file, nnn_report.gz where you replace
nnn by the deskphone extension as specified by the user during registration.
Note:
The DEBUG option is available for use only if you change the default password to the craft
menu through the PROCPSWD parameter. If you do not change the default password, the
option is available only in a read-only mode.

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 Debug mode

The new value of the PROCPSWD parameter must be 4 to 7 numeric digits, "0000" through
"9999999". However if value of PROCPSWD is less than 4 digits after you install Release 6.2.4
or later, the value will be changed back to the default value of 27238.
Procedure
1. Scroll and select DEBUG from the Craft Local Procedure Screen. Press Start. The
deskphone displays, the following text:

Setting Options available

Serial Port Adjunct/CLI
Log to file On/Off
Phone Report Press Change when you select the Phone Report option results in a Create option
displayed on the phone screen. Press Create to send the report to the backup
folder specified by BRURI.

Note:
The Phone Report option is available only if backup and restore is enabled.
Port Mirroring On/Off
Profile H.323 signaling over TLS
Service Service mode control/Service mode record
SSH Status Enabled/Disabled

Note:
The SSH Status option displays an Active status if an SSH connection is
already established.

2. Scroll to the option that you want to change and press Change or touch OK to toggle the
selected setting from the available options. The deskphone displays the softkeys Save,
Change, and Cancel.
3. If you have made any changes to the Debug Mode option, then you must press or touch the
Save option. This action resets the phone and saves the changes to the debug screen.
Note:
When SSH is manually enabled, the SSH port will only be opened for one SSH
connection. When that connection is terminated, the port will be closed, and it must be
reopened (SSH must be re-enabled) from the Craft Debug procedure if another
connection is to be established.
Related Links
Using local Administrative Menu procedures on page 33

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Using local Administrative Menu procedures

Changing the group identifier

About this task
Note:
When updating Craft procedures from a touch screen deskphone, touching the line you want to
change or the applicable softkey produces the same result as selecting a line and pressing the
applicable softkey on a non-touch screen IP deskphone.
Use the following procedure to set or change the group identifier.
Note:
Perform this procedure only if the LAN Administrator instructs you to do so. For more
information about groups, see Applying settings to logical groups on page 66.
Procedure
1. When you select GROUP from the Craft Procedures screen, the following text displays:

Current Setting:
New Setting:

where the setting is the current system value of NVGROUP.

2. In the Group text box, enter a valid Group value from 0 to 999.
3. Press Save to store the new setting. The deskphone displays the Craft Procedures screen.
Related Links
Using local Administrative Menu procedures on page 33

Setting handset audio equalization

About this task
Note:
Use the following procedure to set or change the handset audio equalization value.
Procedure
1. When you select HSEQUAL from the Craft Procedures screen, the following displays:
• Current Setting:
• New Setting:
Where the Current Setting is the current value of HSEQUALIZATION, an internal parameter
that combines the audio equalization specifications of the settings file, user option, and Local
Procedure.

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 Changing Ethernet interface control

The values are Default TIA-810/920 and S004 is used, Audio Opt TIA-810/920 and S004 is
used, or HAC Opt HAC is used. The only difference between Default and Audio Opt is that in
the second case, either the settings file, the user option, or the Local Procedure has explicitly
selected TIA-810/920 and S004.
2. Press Save to store the new setting and redisplay the Craft Procedures screen.
Related Links
Using local Administrative Menu procedures on page 33

Changing Ethernet interface control

About this task
Note:
When updating Craft Procedures from a touch screen phone, tapping the line you want to
change or the applicable softkey produces the same result as selecting a line and pressing the
applicable softkey on a non-touch screen IP phone.
Use the following procedure to set or change the interface control value.
Procedure
1. When you select INT from the Craft Procedures screen, the phone displays the following
options with a prompt to use the Right and Left navigation arrows to select a setting:

Ethernet Choice Selector

PC Ethernet Choice Selector

The options that are displayed are the text strings associated with the current PHY1STAT on
the Ethernet line and the current PHY2STAT system value on the PC Ethernet line.
• Auto when PHY1STAT = 1
• 10 Mbps half when PHY1STAT = 2
• 10 Mbps full when PHY1STAT = 3
• 100 Mbps half when PHY1STAT = 4
• 100 Mbps full when PHY1STAT = 5
• 1000 Mbps full when PHY1STAT = 6
The PHY2STAT text strings are:
• Disabled when PHY2STAT = 0
• Auto when PHY2STAT = 1
• 10 Mbps half when PHY1STAT = 2
• 10 Mbps full when PHY1STAT = 3

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Using local Administrative Menu procedures

• 100 Mbps half when PHY1STAT = 4

• 100 Mbps full when PHY1STAT = 5
• 1000 Mbps full when PHY1STAT = 6
2. To change the Ethernet setting, press the Right navigation arrow to navigate through the
possible settings.
Depending on the current value, the next sequential text string is selected and displayed as
the setting. For example, if the current value is 10 Mbps half (2) and if you press the Right
navigation arrow, the value changes to 10 Mbps full (3). If the current value is 1000 Mbps full
(6) and if you press the navigation arrow, the value changes to Auto (1).
3. To change the PC Ethernet setting, select that line and press the Right navigation arrow to
navigate through the possible settings.
4. Press Save to store the new settings and redisplay theCraft Procedures screen.
Related Links
Using local Administrative Menu procedures on page 33

Disabling and enabling event logging

About this task
Note:
When updating local Craft procedures from a touch screen deskphone, touching the line you
want to change or the applicable softkey produces the same result as selecting a line and
pressing the applicable softkey on a non-touch screen IP deskphone.
Use the following procedure to enable or disable logging of system events.
Procedure
1. When you select LOG from the Craft Local Procedure Screen, the deskphone prompts you
to use the Right and Left navigation arrows to select a setting and displays the following text:

Log: text string Choice Selector

where the text string is the wording associated with the current system value of
NVLOGSTAT, defined as:
• Disabled when NVLOGSTAT = 0
• Emergencies when NVLOGSTAT = 1
• Alerts when NVLOGSTAT = 2
• Critical when NVLOGSTAT = 3
• Errors when NVLOGSTAT = 4
• Warnings when NVLOGSTAT = 5

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 Logging off from the phone

• Notices when NVLOGSTAT = 6

• Information when NVLOGSTAT = 7
• Debug when NVLOGSTAT = 8
2. To change the setting, press the Right or Left navigation arrow to navigate through the
settings.
Depending on the current value, the next sequential text string is selected and displayed as
the setting. For example, if the current value is Alerts (2), pressing the Right navigation arrow
changes the value to Critical (3). If the current value is Debug (8), pressing the Right
navigation arrow changes the value to Disabled (0).
3. Press Save to store the new setting and redisplay the Craft Local Procedure screen.
Related Links
Using local Administrative Menu procedures on page 33

Logging off from the phone

About this task
Use the following procedure to log off from a phone.
Note:
If a user registered has logged in through a USB device, the following procedure is not
applicable. The only way to log off a phone registered with a USB device is by removing the
device.
Note:
When updating lLocal Craft Procedures from a touch screen phone, touching the line you want
to change or the applicable softkey produces the same result as selecting a line and pressing
the applicable softkey on a non-touch screen IP phone.
Caution:
Once you are logged off from a phone, you might need a password and extension to log back
in.
Procedure
1. When you select LOGOUT from the Local Craft Procedures screen, the phone displays the
following text:

Press Log Out again to confirm.

2. Press or tap Log Out to log off from the phone.

Press or tap Cancel to return to the Local Craft Procedures screen without logging off the
phone.

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Using local Administrative Menu procedures

Related Links
Using local Administrative Menu procedures on page 33

Viewing multilanguage strings

About this task
Note:
When updating local Craft procedures from a touch screen deskphone, touching the line you
want to change or the applicable softkey produces the same result as selecting a line and
pressing the applicable softkey on a non-touch screen IP deskphone.
Use this procedure to view the language strings available on the deskphone. A language string is
any set of words or phrases on the IP deskphone user interface in the currently active language.
Procedure
1. Select MLS from the Craft Procedures screen. The deskphone displays the following text:

Tag # N

Text string for tag # N text string

where N is the label associated with a specific language in the downloaded language file and
text string is the wording associated with that Tag number.
2. Use the Up and Down navigation arrows to scroll through the list of text strings.
Use the Right and Left navigation arrows to scroll right or left one character at a time to view
the entire text string, if it exceeds the available display line space.
3. Press Back to return to the Craft Procedures screen.
Related Links
Using local Administrative Menu procedures on page 33

Resetting system values

About this task
Note:
When updating Craft procedures from a touch screen deskphone, touching the line you want to
change or the applicable softkey produces the same result as selecting a line and pressing the
applicable softkey on a non-touch screen IP deskphone.
Use the following procedure to reset all system initialization values to the application software
default values.

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 Restarting the phone

Caution:
This procedure erases all static information, without any possibility of recovering the data.
Procedure
1. Select RESET VALUES from the Craft Procedures screen. The deskphone displays the
following text:

Press Reset to confirm.

2. Press Cancel to return to the Craft Procedures screen without resetting the deskphone.
Press Reset to start the deskphone reset.
The deskphone resets from the beginning of registration, which might take a few minutes.
The deskphone resets:
• All system values and system initialization values except AUTH and NVAUTH to default
values.
• The 802.1X ID and Password to their default values.
• Call server values to their defaults.
• Any entries in the Redial buffer.
• Do not affect user-specified data and settings like Contacts data or the deskphone login
and password. To remove this type of data, see Clearing the deskphone settings on
page 46.
Related Links
Using local Administrative Menu procedures on page 33

Restarting the phone

About this task
Note:
When updating local Craft Administration Menu procedures from a touch screen phone,
touching the line you want to change or the applicable softkey produces the same result as
selecting a line and pressing the applicable softkey on a non-touch screen IP phone.
Use the following procedure to restart the phone.
Procedure
1. Select RESTART PHONE from the Craft Procedures screen. The phone displays the
following text:

Press Restart to confirm.

2. PressCancel to return to the Craft Procedures screen without restarting the phone.

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Using local Administrative Menu procedures

Press Restart to proceed with the registration steps. For more information, see Powering-up
and resetting the phone (Dynamic Addressing Process) on page 24.
A restart does not affect user-specified data and settings like Contacts data or the phone
login and password.
The completion of the restart procedure depends on the status of the boot and application
files.
Related Links
Using local Administrative Menu procedures on page 33

Setting or changing the signaling protocol

About this task
Note:
When updating local Craft procedures from a touch screen deskphone, touching the line you
want to change or the applicable softkey produces the same result as selecting a line and
pressing the applicable softkey on a non-touch screen IP deskphone.
Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol
Identifier is either 0 (default), 1 (H.323), or 2 (SIP).
Note:
Perform this procedure only if the LAN Administrator instructs you to do so.
Procedure
1. Select SIG from the Craft Local Procedures screen. The deskphone prompts you to use the
Right and Left navigation arrows to select a setting and displays the following text:

Sig: text string Choice Selector

where the text string is the wording associated with the current system value of NVSIG,
defined as:
• Default when NVSIG = 0
• H.323 when NVSIG = 1
• SIP when NVSIG = 2
2. Press the Right or Left navigation arrow to navigate through the settings to change the
setting.
Depending on the current value, the next sequential text string is selected and displayed as
the setting. For example, if the current value is SIP (2), pressing the Right arrow changes the
value to 0 (default). If the current value is H.323 (1), pressing the Right arrow changes the
value to 2 (SIP).
3. Press Save to store the new setting and redisplay the Craft Procedures screen.

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 Changing SSON settings

The remainder of this procedure depends on the status of the boot and application files.
Related Links
Using local Administrative Menu procedures on page 33

Changing SSON settings

About this task
Caution:
Do not perform this procedure if you are using static addressing. Perform this procedure only if
you are using DHCP and the LAN administrator instructs you to do this.
Note:
When updating Craft Procedures from a touch screen phone, touching the line you want to
change or the applicable softkey produces the same result as selecting a line and pressing the
applicable softkey on a non-touch screen IP phone.
Use the following procedure to set the Site-Specific Option Number (SSON).
Procedure
1. Select SSON from the Craft Procedures screen.
The phone displays the following text:

Current setting:
New Setting:

where the setting is the current system value of NVSSON.

2. To change the setting, use the dial pad to enter a valid SSON value between 128 and 255.
3. PressSave to store the new setting and redisplay the Craft Procedures screen.
Related Links
Using local Administrative Menu procedures on page 33

Performing a self-test
About this task
Note:
9600 series IP deskphone stores two software code images in reprogrammable non-volatile
memory. The primary image, called the “big app” must be running to perform a self-test. The
backup image, called the “little app” does not support the self-test.

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Using local Administrative Menu procedures

Note:
When updating localCraft Procedures from a touch screen deskphone, touching the line you
want to change or the applicable softkey produces the same result as selecting a line and
pressing the applicable softkey on a non-touch screen IP deskphone.
Use the following procedure to perform self-testing:
Procedure
1. Tap or select TEST from the Craft Procedures screen. The phone displays the following text:

Press Test to confirm.

2. Tap or press Test to start phone testing.

Tap or press Cancel to return to the Craft Procedures screen without testing the phone.
The test performs the following actions:
• Removes labels on all softkeys .
• Illuminates groups of LEDs at a time on the phone and any attached button modules
sequentially for about a half second. Illumination starts with the upper half of the phone
and continues through the lower half of any attached button module in a repeating cycle.
• Shows pixels on the display with highest intensity.
After approximately 5 seconds, the top phone screen displays either Self-test passed or Self-
test failed.
3. Press or tap Back to return to the Craft Procedures screen.

Related Links
Using local Administrative Menu procedures on page 33

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Chapter 5: Maintaining 9600 Series IP
Deskphones

Related Links
About software distribution packages on page 59
Downloading software packages on page 60
Contents of the settings file on page 61
Downloading text language files on page 65
Changing the signaling protocol on page 65
Applying settings to logical groups on page 66

About software distribution packages

Software distribution packages contain the files that are required for 9600 Series IP Deskphones.
These files are packaged together either in a Zip format or an RPM/Tar format. Download the
appropriate package from the Avaya support site.
The software distribution packages contain the following:
• Software files.
• One upgrade file such as 96x1Hupgrade.txt.
• All the display text language files. For example, mlf_SB189_v78_korean.txt
• A file named av_prca_pem_2033.txt that contains a copy of the Avaya Product Root Certificate
Authority certificate in PEM format. You can downloaded this file to the phones based on the
value of the TRUSTCERTS parameter.
• Updated MIB file.
• A file named release.xml that is used by the Avaya Software Update Manager application.
Software distribution packages in Zip format also contain a signatures directory containing signature
files and a certificate file that the Avaya file server application will use on the Utility server.
Customers using their own HTTP server can ignore or delete this directory.

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Maintaining 9600 Series IP Deskphones

Note:
When you download the application file from the Avaya support Web site, ensure you are
downloading the correct version. One version enables VPN and media encryption functionality,
while the other disables those functions.
Note:
Settings files are not included in the software distribution packages because the files overwrite
the existing file and settings.
Two configuration files are:
• The upgrade file, that notifies the phone to upgrade software. The phone attempts to read this
file after a reset. The upgrade file also contains directions to the settings file.
• The settings file contains the option settings that enable, disable, or otherwise customize the
settings you might need to tailor the Avaya IP phones for your enterprise.
Note:
You can use one settings file for all your Avaya IP deskphones..
Related Links
Maintaining 9600 Series IP Deskphones on page 59

Downloading software packages

You can use the upgrade file and the application files included in the Software Distribution Package
that Avaya provides to upgrade the phones. Do not modify the upgrade files. You must save all the
essential files on your file server. When you download a new release onto a file server that has an
existing release:
1. Stop the file server.
2. Administer the required port setting in HTTPPORT or TLSPORT for HTTP or TLS,
respectively if you want to specify a port the phones must use to communicate with the file
server.
3. Back up all the current file server directories as applicable.
4. Copy the 46xxsettings.txt file to a backup location.
5. Remove all the files in the download directory. This ensures that you do not have an
inappropriate binary or configuration file on the server. The only system values that can be
used in the Conditional statement are: GROUP, MACADDR, MODEL, MODEL4,
VPNACTIVE, and SIG_IN_USE.
Download the self-extracting executable file or the corresponding zip file.
6. Extract all the files.
7. Copy the 46xxsettings.txt file back into the download directory.

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 Contents of the settings file

8. Check the Readme file for release-specific information.

9. Modify the 46xxsettings.txt file as required.
10. Restart the HTTP and the HTTPS server.
11. Reset your phones.
You can download the default upgrade file from http://www.avaya.com/support. With this file, the
phone uses default settings for customer-definable options.
These settings can also be changed with DHCP or in some cases, from the dial pad of the phone.
You might want to open the default file and administer the options to add useful functionality to your
Avaya IP phones. Ensure that the file resides in the same directory as the upgrade file and named
as the file as 46xxsettings.scr or 46xxsetting.txt. The Avaya IP phones can operate without this file.
Note:
Most Windows systems interpret the file extension *.scr as a screen saver. The 4600 IP
phones originally used *.scr to indicate a script file. The settings file must have the extension
*.txt.
Related Links
Maintaining 9600 Series IP Deskphones on page 59

Contents of the settings file

The settings file can include any of six types of statements, one per line:
• Tags that are lines that begin with a single pound (#) character followed by a single space
character and a text string with no spaces.
• Goto commands, of the form GOTO tag. Goto commands cause the phone to continue
interpreting the settings file at the next line after a #tag statement. If such a statement does
not exist, the rest of the settings file is ignored.
• Conditionals, of the form IF $parameter_name SEQ string GOTO tag. Conditionals
cause the Goto command to be processed if the value of the parameter named
parameter_name exactly matches string. If no such parameter named parameter_name exists,
the entire conditional is ignored. You can use the following parameters in a conditional
statement: GROUP, MACADDR, MODEL, MODEL4, VPNACTIVE and SIG_IN_USE.
• SET commands, of the form SET parameter_name value. The system ignores any invalid
values for the associated parameter_name so the default or previously administered value is
retained. All values must be text strings, even if the value itself is numeric or a dotted decimal
IP Address.
• Comments, which are statements with a pound (#) character in the first column.

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Maintaining 9600 Series IP Deskphones

Note:
Enclose all data in quotation marks for proper interpretation.
• GET commands, of the form GET filename . If the phone downloads the file named as
filename, the phone interprets the file as an additional settings file and does not interpret
additional lines in the original file. If the phone cannot obtain the file, the telephone continues to
interpret the original file.
The Avaya-provided upgrade file includes lines that direct the phone to GET 46xxsettings.txt
and 46xxsettings.scr.
These lines cause the phone to use HTTP/HTTPS to attempt to download the file specified in the
GET command. If the phone obtains the file, its contents are interpreted as an additional script file. If
the file cannot be obtained, the phone continues processing the upgrade script file.
The phone processes the upgrade script file so that if there is no 46xxsettings.scr file, the phone
looks for a 46xxsettings.txt file. If the phone obtains the settings file successfully but does not
include any setting changes the phone stops using HTTP. This process happens when you initially
download the script file template from the Avaya Support website, before you make any changes.
When the settings file contains no setting changes, the phone does not go back to the upgrade
script file.
You can customize the settings file and identify non-default option settings, application-specific
parameters, and other settings. You can download a template for this file from the Avaya Support
website.
For details about specific parameter values, see Chapter 7 in the Administering 9608/9608G/9611G/
9621G/9641G/9641GS IP Deskphones H.323. Specify settings that are different from default values,
although you can also specify default values.
Related Links
Maintaining 9600 Series IP Deskphones on page 59
46xxsettings parameters retained during reboot on page 62

46xxsettings parameters retained during reboot

During a reboot, if the deskphone is unable to access the 46xxsettings file, it does not retain the
values of all the parameters. For the list of retained parameters, see the following table.

Parameter Retained
AGCHAND Y
AGCHEAD Y
AGCSPKR Y
AGTCALLINFOSTAT Y
AGTFWDBTNSTAT Y
Table continues…

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 Contents of the settings file

Parameter Retained
AGTGREETINGSTAT Y
AGTLOGINFAC Y
AGTLOGOUTFAC N
AGTSPKRSTAT Y
AGTTIMESTAT N
AGTTRANSLPRI Y
AGTTRANSLPK Y
AGTTRANSLCLBK N
AGTTRANSLTO Y
AGTTRANSLICOM Y
AGTVUSTATID Y
AGTACTIVESK N
APPNAME N
APPSTAT Y
AUDIOENV Y
AUDIOSTHD Y
AUDIOSTHS Y
AUTH Y
BAKLIGHTOFF Y
BRAUTH Y
BRURI Y
CALCSTAT Y
CALLCTRSTAT Y
CLDELCALLBK Y
DHCPSTD Y
FBONCASCREEN Y
GUESTDURATION N
GUESTLOGINSTAT N
GUESTWARNING N
HEADSYS Y
HOMEIDLETIME N
LOGBACKUP Y
LOGMISSEDONCE Y
LOGSRVR N
LOGLOCAL Y
Table continues…

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Maintaining 9600 Series IP Deskphones

Parameter Retained
LOGUNSEEN Y
LANGSYS N
LANGxFILE Y
LANG0STAT N
MSGNUM N
OPSTAT Y
OPSTAT2 Y
OPSTATCC Y
PROCSTAT Y
PROCPSWD Y
PHY1STAT Y
PHY2STAT Y
PHNCC Y
PHNDPLENGTH Y
PHNIC Y
PHNLDLENGTH N
PHNLD Y
PHNOL Y
PHNSCRALL N
QKLOGINSTAT Y
RFSNAME N
REREGISTER N
SNMPADD Y
SNMPSTRING Y
SIG Y
SCREENSAVERON Y
SCREENSAVER Y
TIMERSTAT N
TPSLIST N
USBPOWER Y
USBLOGINSTAT Y
UNNAMEDSTAT Y
VLANTEST Y
VPNPROC Y
WORLDCLOCKAPP N
Table continues…

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 Downloading text language files

Parameter Retained
WEATHERAPP N
WMLHOME N
WMLPORT N
WMLPROXY N

Related Links
Contents of the settings file on page 61

Downloading text language files

About this task
You must save the language files used for text entry and display purposes in the same location as
the 46xxsettings file or in the HTTP Server directory. The HTTP Server directory is defined using the
SET HTTPDIR HTTP server directory path command.
You can download a new language file version only if the filename differs from the language file
previously downloaded. Alternately, you can remove the old language file using an empty SET
LANGxFILE command in the 46xxsettings file before downloading a language file with the same
filename.
Related Links
Maintaining 9600 Series IP Deskphones on page 59

Changing the signaling protocol

About this task
For enterprises requiring both H.323 and SIP-based protocols, you can specify the protocol for all or
specific deskphones in the following two ways:
Procedure
1. As of Release 6.0, you can set the SIG parameter in DHCP Option 242 (Site-Specific Option
Number) or in the 46xxsettings.txt file.
This setting will apply to all telephones except those for which SIG has been manually
configured to a value of H.323 or SIP using the SIG Craft procedure.
2. You can set the SIG parameter on a per-phone basis using the SIG Craft procedure. For
more information, see Changing the signaling protocol on page 45 on page 56.
Related Links
Maintaining 9600 Series IP Deskphones on page 59

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Maintaining 9600 Series IP Deskphones

Applying settings to logical groups

You might have different communities of end users with the same phone model but requiring
different administered settings. For example, you might want to restrict Call Center agents from
logging out, an essential capability for hot-desking associates. This section provides examples of
the group settings for each of these situations.
You can separate groups of users is to associate each of them with a number. Use the GROUP
parameter for this purpose. You cannot set GROUP system value in the 46xxsettings file. The
GROUP parameter can only be set on a phone-by-phone basis. To set the GROUP parameter, first
identify which phones are associated with which group, and designate a number for each group.
The number can be any integer from 0 to 999, with 0 as the default. The largest group is assigned
as Group 0.
Then, at each phone that does not have default parameters, instruct the installer or end-user to
invoke the GROUP Local Administrative Craft procedure. For more information, see About local
Craft procedures on page 34 and specify which GROUP number to use. After the GROUP
assignments are in place, edit the configuration file to allow each phone of the appropriate group to
download its proper settings.
Here is an illustration of a possible settings file for the example of a Call Center with hot-desking
associates at the same location:
IF $GROUP SEQ 1 goto CALLCENTER IF $GROUP SEQ 2 goto HOTDESK {specify settings
unique to Group 0} goto END
# CALLCENTER {specify settings unique to Group 1} goto END
# HOTDESK {specify settings unique to Group 2}
# END {specify settings common to all Groups}
Related Links
Maintaining 9600 Series IP Deskphones on page 59

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Chapter 6: Troubleshooting

Related Links
Resolving error conditions on page 67
Failure to hear DTMF tones on page 68
Correcting a power interruption on page 68
Using the VIEW procedure for troubleshooting on page 68
Installation error and status messages on page 72
Operational errors and status messages on page 76
LLDP Troubleshooting on page 81
LLDP setup and troubleshooting steps on page 82
SLA Monitor agent on page 84
Secure Shell Support on page 84

Resolving error conditions

About this task
Installers can troubleshoot problems before seeking assistance from the system or LAN
administrator in four areas:
Procedure
1. Check both the power and Ethernet wiring for the following conditions:
• Check whether all components are plugged in correctly.
• Check LAN connectivity in both directions to all servers - DHCP, HTTP, HTTPS,
®
DEFINITY /MultiVantage™.
• If the deskphone is powered from the LAN, ensure that the LAN is properly administered
and is compliant with IEEE 802.3af.
2. If you use static addressing:
• Use the VIEW option to find the names of the files being used and verify that these
filenames match those on the HTTP/HTTPS server. For more information, see Using the
VIEW craft procedure for troubleshooting on page 68. Check the Avaya Support site at
www.support.avaya.com to verify whether the correct files are being used.
• Use the ADDR option to verify IP addresses. For more information, see Changing IP
address information on page 42.

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Troubleshooting

3. If the deskphone is not communicating with the system, DHCP, HTTP, or Avaya Media
Server, make a note of the last message displayed. For more information, see Installation
error and status messages on page 72 and Operational errors and status messages on
page 76.
Consult the system administrator. Sometimes, you can correct problems relating to
Communication Manager and HTTP communications by setting the HTTPPORT value to 81.
4. If you want the deskphone to be IEEE-powered, verify with the LAN administrator that IEEE
power is indeed supported on the LAN.
Related Links
Troubleshooting on page 67

Failure to hear DTMF tones

As H.323 telephones do not send DTMF tones to non-H.323 telephones, the user need not perform
troubleshooting for failure to hear DTMF tones from a 9600 Series IP phone. The TN2302AP board
does not pass in-band DTMF tones.
Related Links
Troubleshooting on page 67

Correcting a power interruption

If power to a 9600 Series IP deskphone is interrupted while the phone is saving the application file,
the HTTP/HTTPS application can stop responding. If this occurs, restart the phone.
Related Links
Troubleshooting on page 67

Using the VIEW procedure for troubleshooting

About this task
Use the following procedure to verify the current values of system parameters and file versions.
Note:
If administered through OPSTAT, end users can gain access to the Network Information option
from the Phone Settings option of Avaya Menu to view but not change most of the parameters
associated with Craft Local Procedures.. For more information about this option, see the
applicable user guides.

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 Using the VIEW procedure for troubleshooting

Important:
IPv6 operation is limited to a specific customer set and is not available for general use.
Note:
You can use the ADDR option to view IP addresses if needed. For more information on using
the ADDR option, see Changing IP address information on page 42. The IP addresses might
have been entered incorrectly. Verify whether you were provided with correct IP addresses.
Procedure
1. Select VIEW from the Craft Local Procedure Screen.
The phone displays the following options: IP Parameters, Quality of Service, and
Miscellaneous.
2. Tap the category that you want to see.
The information for that category is displayed.
Note:
Use the Right navigation arrow to scroll through the viewable information. For more
information on system parameters, seeTable 1 Parameter Values on page 69.

Table 1: Parameter Values

Name System Value Format

Phone (IPv4) nnn.nnn.nnn.nnn Phone IP address, IPADD value.
Phone (IPv6) hhhh:hhhh::hhhh:hhhh:hhhh Phone IP address, NVIPADDV6
value.
Phone (IPv6LL) hhhh:hhhh::hhhh:hhhh:hhhh Phone IP address, IPADDV6LL
value.
Call Server nnn.nnn.nnn.nnn IP address of the call server
currently in use, otherwise 0.0.0.0.
Supplicant ccccccccccccccccc Text equivalent of DOT1XSTAT. If
0, Disabled; if 1, Unicast-only; if 2,
Unicast/multicast.
Pass-thru ccccccccccccccccc Text equivalent of DOT1X. If 0,
Enabled; if 1, Enabled w/Logoff; if 2,
Disabled.
Router (IPv4) nnn.nnn.nnn.nnn Up to 15 ASCII characters, the IP
address of the router in use.
Mask (IPv4) nnn.nnn.nnn.nnn Up to 15 ASCII characters,
NETMASK value.
HTTP server nnn.nnn.nnn.nnn IP address of last HTTP server used
successfully during initialization or
0.0.0.0. if no file server was used
successfully.
Table continues…

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Troubleshooting

Name System Value Format

HTTPS server nnn.nnn.nnn.nnn IP address of last HTTPS server
used successfully during
initialization or 0.0.0.0. if no file
server was used successfully.
802.1Q cccc Text string corresponding to the
L2Q value.
VLAN ID cccc Up to 4 ASCII characters. Value is
L2QVLAN text Auto if 802.1Q
tagging is 0 or On if 802.1Q tagging
is 1. If 802.1Q tagging is off (2), this
line is not displayed.
VLAN Test ccc Up to 3 ASCII characters. Value is
VLANTEST value if 802.1Q tagging
is 0 or 1. If 802.1Q tagging is off (2),
this line is not displayed.
Scroll Right to see the following additional parameters/values:
L2 Audio n L2QAUD,layer 2 audio priority
value.
L2 Signaling n L2QSIG,layer 2 signaling priority
value.
L3 Audio nn DSCPAUD, Differentiated Services
Code Point for audio.
L3 Signaling nn DSCPSIG, Differentiated Services
Code Point for signaling.
Scroll Right to see the following additional parameters/values:
Ethernet Text string corresponding to
PHY1STAT value, for example,auto
100 Mbps HDX, 1000 Mbps FDX.
PC Ethernet Test string corresponding to
PHY2STAT value, for example,
disabled, 100 Mbps HDX, 1000
Mbps FDX.
Scroll Right to see the following additional parameters/values:
Model 96ccDccc Up to 8 ASCII characters, MODEL
serial number.
Phone SN cccccccccccccccccc Phone Serial Number, up to 18
ASCII characters.
PWB SN cccccccccccccccccc Printed Circuit board Serial Number,
up to 18 ASCII characters. Applies
only to 96xx IP phones that have a
software-readable PWB serial
number and Comcode.
Table continues…

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 Using the VIEW procedure for troubleshooting

Name System Value Format

Note:
This parameter is not
supported in Release 6.3 and
later.
PWB comcode nnnnnnnnn Nine ASCII numeric characters.
Applies only to 96xx IP phones that
have a software-readable PWB
serial number and Comcode.

Note:
This parameter is not
supported in Release 6.3 and
later.
MAC address hh:hh:hh:hh:hh:hh Each octet of the MAC address
displays as a pair of hexadecimal
numbers.
Group nnn Up to three ASCII numeric
characters: GROUP value.
Protocol: cccccccc Up to eight ASCII characters,
currently only H.323
Application File filename.ext Four to 32 ASCII characters as
primary application.
Ethernet cccccccc Ethernet Two to eight ASCII characters,
either 1000 Mbps, 100 Mbps, 10
Mbps, or No.
Kernel/RFS file bootcodename One to 32 ASCII characters (backup
image name).
Backup App File filename.ext Four to 32 ASCII characters
(backup application).
Button Module 1 cccccccccccccc 14 ASCII characters. Version
identifier of the software in the first
attached Button Module, if
applicable.
Button Module 2 cccccccccccccc 14 ASCII characters. Version
identifier of the software in the
second attached button module, if
applicable.
Button Module 3 cccccccccccccc 14 ASCII characters. Version
identifier of the software in the third
attached button module, if
applicable.
Proxy Server WMLPROXY Proxy server used for WML
functions.
Table continues…

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Troubleshooting

Name System Value Format

Voice Language File NVVOXFILE Language file (NVVOXFILE)
designated for voice-initiated
dialing. Not applicable for software
Release 6.0.

3. Use the Right navigation arrow to scroll through the information shown in the table.
4. Press Back at any time to return to the Craft Procedures screen.
Related Links
Troubleshooting on page 67

Installation error and status messages

9600 Series IP phones display messages in the currently selected language or in the language
specified by the LANGSYS parameter value, if the phone is logged off. If English is not the selected
language, the phone displays messages in English only when the message are associated with
local procedures, for example, MUTE VIEW.
The phone displays most of the messages for only about 30 seconds, and then the phone is reset.
The most common exception is Extension in Use, display more than 30 seconds and which
remains until you perform any further action on the phone.
Note:
For VPN-related error and status messages, see the VPN Setup Guide for 9600 Series IP
Telephones, 16-602968.
Table 2: Possible error and status messages during installation of 9600 Series IP phones

Message Cause/Resolution
802.1X Failure CAUSE: Incorrect credentials provided for authentication or credentials not
provided at all.
RESOLUTION: Follow the display prompts and reenter the 802.1X ID and
password.
IPv4 or IPv6 CAUSE: The phone has detected an IP address conflict.
address Conflict
RESOLUTION: Verify administration settings to identify duplicate IP addresses.
Authentication CAUSE: The call server does not recognize the extension entered.
Error
RESOLUTION: Confirm the extension is correct and is correctly administered on
the switch. Then try registration again, and enter the extension accurately.
Bad FileSv CAUSE: The HTTP/HTTPS server IP address in the IP phone’s memory is all
address zeroes.
Table continues…

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 Installation error and status messages

Message Cause/Resolution
RESOLUTION: Depending on the specific requirements of your network, this may
not be an error. If appropriate, either administer the DHCP server with the proper
address of the HTTP/HTTPS server, or administer the phone locally using the
ADDR option. For details on the ADDR option, see Using Local Administrative
(Craft) Options on page 33.
Bad Router? CAUSE: The phone cannot find a router based on the information in the DHCP file
for GIPADD.
RESOLUTION: Use static addressing to specify a router address, or change
administration on DHCP.
Call Error CAUSE: The user was on a call when the connection to the gatekeeper went down
due to a network outage or a gatekeeper problem. The phone attempted to
automatically register with the same or another gatekeeper, but the responding
gatekeeper had no record of the call.
RESOLUTION: Wait for the call to end, and if the phone does not automatically
register, restart the phone.
Connecting... CAUSE: The phone is attempting to establish a TCP connection with the call
server. A resource needed to establish the connection might not be available or
the 10 second buffer on switch-related actions might have expired.
RESOLUTION: Allow the phone to continue attempts to connect to TCP.
Contacting call CAUSE: The phone has rebooted successfully and is attempting to register with
server... the call server.
RESOLUTION: Allow the phone to continue.
DHCP: CONFLICT * CAUSE: At least one of the IP address offered by the DHCP server conflicts with
to program another address.
RESOLUTION: Review DHCP server administration to identify duplicate IP
address(es).
DHCPv6 Failure: CAUSE: The phone receives a reply message with a Status Code option that
(with message) contains a status-code of 1 which means UnspecFail or a reply in response to a
Renew or Rebind message with a Status Code option containing a status-code
value other than 0 that indicates Success or 5 which indicates UseMulticast.
RESOLUTION: In the first case, DHCPv6 will be restarted. If this message is the
result of a status-code value other than 1 or 5, IPADDV6 will be set to null; if dual-
stack operation is enabled the phone will also cease use of its IPv4 address and
IPADD will be set to null, and DHCP operation will proceed.
Discover CAUSE: The phone is attempting to find Communication Manager.
aaa.bbb.ccc.ddd
RESOLUTION: Long display of this message implies failure of the Communication
Manager server or a network problem that an administrator must fix. The
administrator must ensure that there is network connectivity to Communication
Manager, user extension is defined, and the Communication Manager server is up.
Discovering... CAUSE: The phone is attempting to find a Communication Manager.
Table continues…

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Troubleshooting

Message Cause/Resolution
RESOLUTION: Long display of this message implies failure of the Communication
Manager server or a network problem that an administrator must fix. The
administrator must ensure that there is network connectivity to Communication
Manager, user extension is defined, and the Communication Manager server is up.
EEPROM error, CAUSE: Application file was not downloaded or saved correctly.
repair required
RESOLUTION: The phone automatically resets and attempts to re-initialize.
Emergency Option CAUSE: Incompatible emergency option.
RESOLUTION: This must not happen. Contact Avaya support.
Extension in Use CAUSE: The call server detects an extension conflict with an existing set or
Softphone.
Extension in use:
<NNNN> Press RESOLUTION: By pressing Continue, you can force the current phone to register
continue to take and thereby disconnect the other user. When Login is selected instead, the phone
over this re-prompts for entry of a different extension and password.
extension Login|
Continue
Finding router... CAUSE: This phone is proceeding through boot-up.
RESOLUTION: Allow the phone to continue.
Gatekeeper Error CAUSE: The gatekeeper rejects the registration attempt for an unspecified reason.
RESOLUTION: Review gatekeeper and call server administrations, including IP
network parameters.
Gateway Error CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for this
phone.
RESOLUTION: On the station administration screen, ensure the DCP set being
aliased for this IP phone has an H.323 station extension administered, in
accordance with switch administration instructions. Since the 9600 Series IP
phones are not supported on DEFINITY Release 8.4, you must upgrade to a
release that supports these phones.
Incompatible CAUSE: This release of the call server does not support the current version of the
IP phone.
RESOLUTION: Upgrade to the current version of Communication Manager (3.0 or
greater) software.
Invalid file CAUSE: The phone does not have sufficient room to store the downloaded file.
RESOLUTION: Verify that the proper filename is administered in the script file, and
the correct application file is located in the appropriate location on the HTTP or
HTTPS server.
IP address Error CAUSE: The gatekeeper reports an invalid IP address.
RESOLUTION: This must not happen. Contact Avaya support.
License Error CAUSE: The call server does not support IP telephony.
RESOLUTION: Contact Avaya to upgrade your license.
Table continues…

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 Installation error and status messages

Message Cause/Resolution
Limit Error CAUSE: The call server has reached its limit of IP stations.
RESOLUTION: Un-register phones that are not in use, or contact Avaya to
upgrade your license.
NAPT Error CAUSE: A device between the phone and the call server is invoking Network
address Port Translation (NAPT), which the 9600 Series IP phones do not support.
RESOLUTION: Contact the System Administrator to remove or re-administer the
device.
No Ethernet CAUSE: When first plugged in, the IP phone is unable to communicate with the
Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify if the jack is
Category 5, verify if power is applied on the LAN to that jack.
Packet Error CAUSE: Protocol timeout error.
RESOLUTION: Reenter the correct extension and password. If the condition
persists, contact the system administrator.
Password Error CAUSE: The call server does not recognize the password entered and displays the
Login Error screen.
RESOLUTION: Confirm whether the password is correct, then try registering
again, and enter the password accurately.
Request Error CAUSE: The gatekeeper does not accept the registration request sent by the
phone as the request is not formatted properly.
RESOLUTION: The phone will automatically attempt to register with the next
gatekeeper on its list. If the problem persists, reboot the phone.
Restarting... CAUSE: The phone is in the initial stage of rebooting.
RESOLUTION: Allow the phone boot process to continue.
Subnet conflict * CAUSE: The phone is not on the same VLAN subnet as the router.
to program
RESOLUTION: Press star (*) to administer an IP address on the phone. For
information on configuring an IP address, see Changing IP address information on
page 42, or administer network equipment to administer the phone appropriately.
System busy CAUSE: Most likely, the number of IP endpoints on the call server is already at
maximum capacity. Network resource may not be unavailable.
RESOLUTION: The phone attempted to access a network resource such as DHCP
server, HTTP server, or the call server and was not successful. Check the
resource being called upon for its availability. If the resource appears operational
and is properly linked to the network, verify that the addressing is accurate and
that a communication path exists in both directions between the phone and the
resource.
System Error CAUSE: The call server has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Table continues…

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Troubleshooting

Message Cause/Resolution
Undefined Error CAUSE: The call server has rejected registration for an unspecified reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Updating: DO NOT CAUSE: The phone is updating its software image.
UNPLUG THE phone
RESOLUTION: The phone update process must be continued.
Waiting for LLDP CAUSE: No File Server or Call Server has been administered, so the phone is
expecting to get the missing data through LLDP.
RESOLUTION: Administer the missing data by one of the following methods:
Statically, dynamically in DHCP, in the 46xxsettings file for Call Server addresses,
or by LLDP. For more information, see LLDP Troubleshooting on page 81.
Wrong Set Type CAUSE: The call server does not recognize the set type.
RESOLUTION: Ensure the call server is properly administered to register a
compatible phone for the IP address and extension.

Related Links
Troubleshooting on page 67

Operational errors and status messages

The following table identifies some of the possible operational problems that might be encountered
after successful 9600 Series IP phone installation. The user guide for a specific phone model also
contains troubleshooting for users having problems with specific IP phone applications. Most of the
problems reported by phone users are LAN-based, where Quality of Service, server administration,
and other issues can impact end-user perception of IP phone performance.
Table 3: Operational error conditions for 9600 Series IP Phones

Condition Cause/Resolution
The phone continually reboots, or reboots CAUSE: The phone cannot find the HTTP/HTTPS
continuously about every 15 minutes. server and/or call server.
RESOLUTION: Ensure that MCIPADD is administered
either manually or through DHCP or HTTP, as
appropriate. Alternately, this might be a firmware fault
because the MAC address in memory is corrupted; in
this case, you must return the phone to Avaya for
repair.
The message light on the phone turns on and off CAUSE: This is a hardware fault.
intermittently, but the phone never registers.
RESOLUTION: You must return the phone to Avaya for
repair.
Table continues…

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 Operational errors and status messages

Condition Cause/Resolution
The phone stops AND no lights are lit on CAUSE: Loss of power.
working in the middle the phone and the display
RESOLUTION: Check the connections between the
of a call, is not lit.
phone, the power supply, and the power jack. For
example, verify whether static addressing was not used
or that any changes to static addresses were entered
correctly. Follow POE guidelines to troubleshoot POE
related problems.
AND power to the phone Loss of path to the Avaya call server, expiry of DHCP
is normal and the phone lease, or unavailable DHCP server when telephone
might have gone through attempts to renegotiate DHCP lease.
the restarting sequence.
RESOLUTION: As above.
The phone was AND no lights are lit on CAUSE: Loss of power.
working, but does not the phone and the display
RESOLUTION: Check the connections between the
work now, is not lit.
phone, the power supply, and the power jack. Follow
POE guidelines to troubleshoot POE related problems.
AND power to the phone CAUSE: Loss of communication with the call server.
is normal, but there is no
RESOLUTION: Check LAN continuity from the call
dial tone. The display
server to the phone using ARP or trace-route and from
might show “System
the phone to the call server by invoking a Feature
Busy.”
button. Verify that LAN administration has not changed
for the Gatekeeper, TN 2302AP boards, or the LAN
equipment (routers, servers, etc.) between the switch
and the phone.
Verify that telephone settings are not changed locally
using VIEW and ADDR information, as described
earlier in this guide. Verify that the telephone volume is
set high. Finally, conduct a self-test.
AND the phone was CAUSE: Loss of communication with the call server.
recently moved.
RESOLUTION: As above, but verify whether the phone
is being routed to a different DHCP server, or even a
different call server switch. If so, the new server or
switch might need to be administered to support the
phone.
AND the network was CAUSE: Loss of communication with the call server.
recently changed to
RESOLUTION: As above.
upgrade or replace
servers, re-administer the
Avaya Media Server, add
or change NAT, etc.
The phone works, but the audio quality is poor,
specifically:
Table continues…

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Troubleshooting

Condition Cause/Resolution
the user hears echo when CAUSE: Echo from digital-to-analog conversion on
speaking on a handset. your Avaya Media Server trunk.
RESOLUTION: Identify the trunk that is causing the
echo, and swap the Trunk Termination parameter for
that trunk on the call server.
the user hears an echo CAUSE: Improper headset cord.
on a headset, but not on
RESOLUTION: Ensure that an headset cord approved
a handset.
by Avaya is being used.
the user is on Speaker CAUSE: Room acoustics.
and hears no echo, but
RESOLUTION: Ensure that there are six inches or so
the far-end hears echo.
of blank space to the right of the phone. If that is
insufficient, use the handset.
the user experiences CAUSE: Jitter, delay, dropped packets, etc.
sudden silences such as
RESOLUTION: You can have the user provide
gaps in speech, or static,
diagnostic data to Avaya support by invoking the
clipped or garbled
Network Information feature under the A (Avaya Menu)
speech, etc.
or Home button on the phone. One or more Quality of
Service (QoS) features should be implemented in the
network. For information on QoS, seeUsing Local
Administrative (Craft) Options on page 33.
CAUSE: Improper non-Category 5 wiring.
RESOLUTION: Replace non-Category 5 wiring with
Category 5 wiring.
the user hears CAUSE: The user has changed the Automatic Gain
fluctuations in the volume Control (AGC) or environmental acoustics are not
level which are worse consistent with the current audio settings.
when the Speaker is on,
RESOLUTION: Try different On or Off settings for the
or at the beginning of a
AGCHAND, AGCHEAD, and AGCSPKR parameters.
call, or when a call goes
from no one talking
abruptly to a loud voice.
The phone works properly except for the Speaker. CAUSE: The Speaker was turned off at the call server.
RESOLUTION: Administer the call server to allow that
station’s Speaker to operate. If that does not work, do a
self-test on the phone, as explained in Performing a
self-test on page 57.
The phone works properly, but you cannot hear CAUSE: The TN2302AP board does not pass in-band
incoming DTMF tones. DTMF tones.
RESOLUTION: None; the board is operating as
designed.
Table continues…

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 Operational errors and status messages

Condition Cause/Resolution
The phone works properly, but you cannot hear CAUSE: Call server suppresses sidetone DTMF.
incoming DTMF tones.
RESOLUTION: After completing call server
administration, enable On-Hook Dialing on the
Change-System-Parameters screen. If the user has
enabled Hands-Free Answer (HFA), answers a call
using the Speaker, switches to the handset, and
presses dialpad buttons, the phone does not transmit
DTMF tones. Disable HFA to hear DTMF tones.
Hands-Free Answer (HFA) is administered but the CAUSE: HFA only works if the phone is idle. The
phone did not automatically answer a call. phone ignores a second call if a call, including the
ringing tone is in progress.
RESOLUTION: None.
The phone does not use and ignores the HTTP or CAUSE: The system value AUTH is set to 1 which
HTTPS script file and settings file. indicates that HTTPS is required but no valid address
is specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or enter a
valid address for TLSSRVR.
The HTTP or HTTPS AND the HTTP or HTTPS CAUSE: The phone expects lines of the script file to
script file is ignored or server is a LINUX or terminate with a <Carriage Return> <Line
not used by the UNIX system. Feed>. Some UNIX applications only terminate lines
phone, with <Line Feed>. Editing the script file with a UNIX-
based editor can strip a<Carriage Return> from the
file. Doing so causes the entire file to be treated as a
comment, and thus be ignored.
®
RESOLUTION: Edit the script file with a Windows —
based editor, or another editor that does not strip out
the <Carriage Return>.
CAUSE: UNIX and LINUX systems use case-sensitive
addressing and file labels.
RESOLUTION: Verify the file names and path in the
script file are accurately specified.
AND phone CAUSE: The 96xxupgrade.txt file was edited
administration recently incorrectly, renamed, etc.
changed.
RESOLUTION: Download a clean copy of the
96xxupgrade.txt file from the Avaya support web site at
http://www.avaya.com/support, and do not edit or
rename the file. Customize or change only the
46xxsettings file as required. For more information,
seeMaintaining 9600 Series IP phones on page 59.
The system ignores some settings in the settings CAUSE: Improper administration of settings file.
file while other settings are being used properly.
RESOLUTION: Verify that customized settings are
correctly spelled and formatted.
Table continues…

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Troubleshooting

Condition Cause/Resolution
The system ignores AND the setting being CAUSE: The user changed the AGC settings, which
some settings in the ignored is one or more of were placed in the backup or restore file of the user.
settings file while the AGC settings.
RESOLUTION: The user can reset the AGC values
other settings are
back to the required settings, or the backup file can be
being used properly,
edited to delete the custom AGC settings.
Telephone power is interrupted while the phone is CAUSE: The HTTP or HTTPS server stops responding
saving the application file and the HTTP/HTTPS if power is interrupted while a phone is saving the
application stops responding. application file.
RESOLUTION: Restart the phone
The user indicates an application or option is not CAUSE: The 46xxsettings script file is not pointed to
available. accurately, or is not properly administered to allow the
application.
RESOLUTION: Verify that the 46xxsettings script file is
properly specified for your system, verify that the file
server is UNIX or LINUX, and verify the extension.
Then verify that all the relevant parameters indicated in
Chapter 7 of the Administering 9608/9608G/9611G/
9621G/9641G/9641GS IP Deskphones H.323, are
accurately specified in the 46xxsettings file.
User data disappeared when the user logged out CAUSE: The second phone is unable to gain access to
of one phone and logged in to another phone. the backup file.
RESOLUTION: Verify that the first phone creates a
backup file.
Verify whether appropriate administration was done in
accordance with Chapter 7 of the Administering
9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323. Then verify that the second phone
is administered to retrieve data from the same location
as the first phone.
Then verify that all the relevant parameters indicated in
Chapter 7 of the Administering 9608/9608G/9611G/
9621G/9641G/9641GS IP Deskphones H.323, are
accurately specified in the 46xxsettings file.
Finally, verify that the HTTP and HTTPS server on
which the backup file is located is operational and
accessible from the second phone.
The user reports that button module buttons are CAUSE: Improper administration on the call server.
not labeled properly.
RESOLUTION: Verify correct administration.
The user reports that AND the user has tried CAUSE: Improper administration on the call server.
personalized labels using the Program AD
RESOLUTION: Verify correct administration.
cannot be placed on button feature.
Table continues…

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 LLDP Troubleshooting

Condition Cause/Resolution
the button module’s
buttons,
AND the user has tried CAUSE: The user pressed the button module button to
using the Personalize indicate which button to relabel.
Labels option on the
RESOLUTION: The user should use the list displayed
phone.
on the phone, scroll to highlight the desired button
label, and press either OK or the corresponding line
button.
The user reports AND the user is CAUSE: The phone is working as designed.
inability to gain access registered via a USB
RESOLUTION: Remove the USB device and log in
to Contacts or backed- login.
locally.
up Call Log entries, or
user options.
The user reports that AND the user is CAUSE: One or more files in the USB pictures
pressing My Pictures registered via a USB directory are not in proper .jpg format or are too large
causes the default login. for the given phone to display.
Avaya or administered
RESOLUTION: Check the file format and verify that
custom screensaver to
height/width limits as specified in the User Guide are
appear.
followed.
Touchscreen phones only. User gets Could Not CAUSE: WMLPROXY and or WMLPORT have not
Access Internet Service message from the World been properly administered.
Clock or Weather application.
RESOLUTION: Administer the missing data in the
46xxsettings file.
For more information on the settings file, see the
Administering 9608/9608G/9611G/9621G/9641G/
9641GS IP Deskphones H.323.

Related Links
Troubleshooting on page 67

LLDP Troubleshooting
If the Waiting for LLDP message appears for more than a few seconds, the message generally
indicates a problem with getting a value for the call server IP address. This error can occur due to
incorrect settings in script files or in the way the network is configured.
On booting, the phone must obtain a valid IP address for the call cerver. The phone can obtain the
value, known as MCIPADD, from several sources:
• A static or manually programmed address on the phone.
• The 46xxsettings.txt file MCIPADD setting.
• A DHCP offer using option 242 that includes the MCIPADD setting.
• Link Layer Discovery Protocol or LLDP.

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Troubleshooting

If the phone cannot find MCIPADD through any of these means, it will fail to register with the Call
Server and will display the Waiting for LLDP message several times before rebooting. For example,
if the MCIPADD value was specified in the 46xxsetting file and the network file server fails, the
phone will not be able to read the MCIPADD value or any of the 46xxsettings file parameters.
Therefore, do not use this method of providing MCIPADD.
Related Links
Troubleshooting on page 67

Proposed Solution
Procedure
1. A more robust way to provide this value is to use DHCP. You can administer the DHCP
server to provide MCIPADD using DHCP Option 242. You can also administer the
TLSSRVR, HTTPSRVR and L2QVLAN parameters using this option. phones using non-
static addressing automatically use the DHCP request method. Option 242 is the default
DHCP offer and may get MCIPADD and other addresses using this way.
2. The phone displays the Waiting for LLDP message when both the HTTP and HTTPS Server
IP address are not administered. To administer the HTTP and/or HTTPS server, use the
Craft ADDR procedure and enter the correct HTTP and or HTTPS File Server IP address in
the File Server field.
3. An alternative protocol known as LLDP can also supply call server, and file server with HTTP
and HTTPS IP addresses. This IETF standard protocol requires the network to be equipped
and configured to support LLDP. You can provide HTTP and the HTTPS Server and call
server IP addresses with LLDP in the network using proprietary Transport Layer Values
(TLVs) to pass information to the phones.

LLDP setup and troubleshooting steps

Note:
If system value STATIC is set to 0 which is the default setting, the DHCP or the 46xxsettings file
might overwrite the static addresses.
Note:
See Administering 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 for details
on how to set “STATIC” to use manually programmed IP addresses.
Related Links
Troubleshooting on page 67

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 LLDP setup and troubleshooting steps

Proposed solution for DHCP configured deskphones

Procedure
1. Using the Craft ADDR procedure, set Phone to 0.0.0.0.
2. Verify or set SSON to 242 which is the default value.
3. Administer the DHCP server option 242 to include MCIPADD=xxx.xxx.xxx.xxx where
xxx.xxx.xxx.xxx is the call server IP address.
4. Verify that the DHCP server and the deskphone are on the same VLAN.
5. Verify the DHCP server port 67 and or the DHCP client port 68 are not blocked on the
switch.
6. Verify the configuration of the DHCP Relay Agent on the switch or on a separate PC, for
example, MS Windows Server 2000/2003 whether the deskphones and DHCP Server are
placed on different networks or subnets. DHCP broadcast messages do not, by default,
cross the router interface.
Note:
Do not embed spaces in DHCP Option 242 strings. For more information, see DHCP
Server Administration in Administering 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323.

Proposed solution for script-configured deskphones

Procedure
1. Edit the 46xxsettings.txt file to contain a valid Call Server IP address with the line SET
MCIPADD xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the Call Server IP address.
2. Verify that the 96xxupgrade.txt file contains the line GET 46xxsettings.txt as the last
command line of the upgrade file.
3. Verify that the deskphone can reach the HTTP server and whether the HTTP server is
activated.
4. Verify that the 96xxupgrade.txt and 46xxsettings.txt files are placed in the proper directory of
the HTTP server to access these files.

Proposed solution for LLDP-configured deskphones

About this task
For LLDP-configured deskphones, activate the switch the deskphone is connected to for LLDP. This
is currently only possible with Extreme switches. Activating the switch for LLDP enables the switch

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Troubleshooting

to send appropriate IP addresses using Avaya/Extreme Proprietary HTTP and/or HTTPS Server
and/or Call Server TLVs.
Note:
The deskphone obtains the HTTP and or HTTPS Server and Call Server IP addresses from LLDP
only if the addresses were not configured through other means such as DHCP Server, Script File, or
statically.
Note:
Set the switch LLDP repeat timer to less than 30 seconds.

SLA Monitor agent

SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The deskphones support SLA Mon™ agent which works with a Avaya
Diagnostic Server (ADS). SLA Mon™ server controls the the SLA Mon™ agents to execute
advanced diagnostic functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP Phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
Note:
The root trusted certificate used for the SLA Mon™ server certificate must be added to the
trusted certificate list administered using TRUSTCERTS.
For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer
Related Links
Troubleshooting on page 67

Secure Shell Support

The phone supports the Secure Shell (SSH) v2 protocol. The SSH protocol is a tool that the Avaya
services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug

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 Secure Shell Support

deskphone performance. Because of the sensitive nature of remote access, you can disable
permission with the SSH_ALLOWED parameter.
The deskphone displays a security warning message at start of the session. You can specify your
own file using SSH_BANNER_FILE, or the deskphone will use the following default file:

This system is restricted solely to authorized users for legitimate

business purposes only. The actual or attempted unauthorized access,
use, or modification of this system is strictly prohibited. Unauthorized
users are subject to company disciplinary procedures and or criminal and
civil penalties under state, federal, or other applicable domestic and
foreign laws. The use of this system may be monitored and recorded for
administrative and security reasons. Anyone accessing this system
expressly consents to such monitoring and recording, and is advised that
if it reveals possible evidence of criminal activity, the evidence of
such activity may be provided to law enforcement officials. All users
must comply with all corporate instructions regarding the protection of
information assets.

If you require a custom warning message, you can set SSH_BANNER_FILE to an absolute URL, or
the name of the file on the standard file server such as HTTPSRVR.
The Avaya technician can match the SSH fingerprint displayed under debug with the fingerprint
present in the SSH client. This information is used to verify whether the administrator is logged on to
the correct SSH server. The SSH fingerprint is not displayed when the FIPS mode is enabled. The
deskphones support 2048-bit asymmetric key length for SSH server.
You can also administer the SSH_IDLE_TIMEOUTparameter to configure the duration of inactivity
that will disable SSH.
Related Links
Troubleshooting on page 67

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Chapter 7: Glossary

Glossary Description
Terms
802.1D 802.1Q defines a layer-2 frame structure that supports VLAN identification
802.1Q QoS mechanism is usually referred to as 802.1D.
802.1X Authentication method for a protocol requiring a network device to authenticate with a
back-end Authentication Server before gaining network access. Applicable 9600 Series IP
deskphones support IEEE 802.1X for pass-through and for Supplicant operation with the
EAP-MD5 authentication method.
Application - Specific to a particular “application” running inside the deskphone. For example,
specific configuration file downloading, backup and restore of user data, HTTP push, and the Web
browser are all internal applications that use the HTTP protocol. Similarly, the RTCP and
CNA clients are internal applications that can invoke traceroute. This term does not include
Web page-based “applications” rendered in the Web browser.
ARP Address Resolution Protocol that you can use to verify that the IP address that the DHCP
server provides is not in use by another IP deskphone.
CLAN Control LAN, a type of Gatekeeper circuit pack.
CNA Converged Network Analyzer.
DHCP Dynamic Host Configuration Protocol, an IETF protocol used to automate IP Address
allocation and management.
DiffServ Differentiated Services, an IP-based QoS mechanism.
DNS Domain Name System, an IETF standard for ASCII strings to represent IP Addresses.
DNS is a distributed Internet directory service that translates domain names and IP
Addresses. For example, 9600 Series IP Deskphones use DNS to resolve names into IP
Addresses. DHCP, TFTP, and HTTP files use DNS names wherever IP addresses are
available and a valid DNS server exists.
Gatekeeper H.323 application that performs essential control, administrative, and managerial functions
in the media server. Sometimes called CLAN in Avaya documents.
H.323 A TCP/IP-based protocol for VoIP signaling.
HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web.
HTTPS A secure version of HTTP.
IEEE Institute of Electrical and Electronics Engineers, an organization that, among other things,
produces standards applicable to Local Area Network equipment.
IETF Internet Engineering Task Force, the organization that produces standards for
communications on the internet.
Table continues…

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 LAN Local Area Network.
MAC Media Access Control, the ID of an endpoint.
QoS Quality of Service, mechanisms that improve audio quality over packet-based networks.
RTCP Real-time Transport Control Protocol.
RTP Real-time Transport Protocol.
SRTCP Secure Real-time Transport Control Protocol.
SRTP Secure Real-time Transport Protocol.
System - Specific to a particular type of call server, for example, Communication Manager. “System-
specific specific signaling” refers to messages specific to the signaling protocol used by the system,
for example, H.323 or CCMS messages or both messages used by Communication
Manager and IP Office. “System-specific procedures” refers to deskphone software
procedures that are specific to the call server with which the software is intended to be
used.
TCP Transmission Control Protocol, a connection-oriented transport-layer protocol.
TLS Transport Layer Security, an enhancement of Secure Sockets Layer (SSL) that is
compatible with SSL 3.0. Using TLS, you can ensure privacy and data integrity between
two communicating applications.
UDP User Datagram Protocol, a connectionless transport-layer protocol.
Unnamed A type of registration with Communication Manager in which the IP deskphone does not
Registration need an extension. This type of IP deskphone has limited outgoing calling facility.
URI & URL Uniform Resource Identifier and Uniform Resource Locator. Names for the strings used to
reference resources on the Internet (for example, HTTP://....). URI is the newer term.
USB Universal Serial Bus. An industry standard used by PCs and various devices for
communication.
VLAN Virtual LAN.
VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs.

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Index
Numerics Event Logging ......................................................................52

46xxsettings
reboot ........................................................................... 62
F
802.1X operational mode, setting the .................................. 41 Faceplate installation, for 9641G use in call center ............. 23
9600 Series IP Deskphone
powering the ................................................................. 15
G
A Group Identifier .................................................................... 50
GROUP Parameter ..............................................................66
accessing
local craft procedures ................................................... 34
Administrative Options H
Entering Data for .......................................................... 36
Handset audio equalization
AGC ..................................................................................... 45
Setting .......................................................................... 50
audience ................................................................................ 7
Automatic Gain Control, Disable/Enable ............................. 45
I
C Initialization .......................................................................... 24
Installing a Dual Headset Adapter ....................................... 18
Calibrating the Touch Screen .............................................. 44
Interface Control .................................................................. 51
Call Center faceplate installation (9641G) ........................... 23
IP Deskphone
Changing the Signaling Protocol ......................................... 65
Requirements ............................................................... 14
checklist
IP deskphone models .......................................................... 10
post-installation .............................................................31
clearing the deskphone settings .......................................... 46
connecting the deskphone ...................................................17 L
Contrast, Adjusting for Button Modules or Non-Color IP
deskphones ......................................................................... 48 Language Files for text entry, Downloading ........................ 65
craft procedure .....................................................................68 legal notices .............................................................................
craft procedures LLDP troubleshooting .......................................................... 81
accessing ......................................................................34 Local administrative procedures .......................................... 39
running ..........................................................................35 local craft procedures .......................................................... 34
logoff procedure ...................................................................53
LOG Procedure ....................................................................52
D
disable/enable Automatic Gain Control (AGC) .................... 45 M
Disable Event Logging .........................................................52
download file content ........................................................... 59 models ................................................................................. 10
downloading software upgrades .......................................... 59
Downloading Text Language Files ...................................... 65 N
DTMF Tones ........................................................................68
Dual Headset Adapter, installing ......................................... 18 new in this release ............................................................... 10
dynamic addressing process ............................................... 24

O
E
operation errors ................................................................... 76
enable Automatic Gain Control (AGC) .................................45 overview ...............................................................................13
Enable Event Logging ..........................................................52
Entering Data for Administrative Options .............................36
Error Conditions ...................................................................67 P
error messages ....................................................................72 phone

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 Index

phone (continued)
restarting .......................................................................55
powering .............................................................................. 15
power interruption ................................................................ 68
power-up and reset process ................................................ 26
Pre-Installation Checklist ..................................................... 14
Pre-Installation Checklist for Static Addressing ................... 42

R
related courses ...................................................................... 8
related documentation ........................................................... 7
Requirements, for each IP Deskphone ................................14
Reset System Values .......................................................... 54
resetting the phone .............................................................. 24

S
Secure Shell Support ...........................................................84
self-test ................................................................................ 57
settings file, contents ........................................................... 61
Signaling Protocol, Changing .............................................. 65
Signaling Protocol Identifier ................................................. 56
SIG Procedure ..................................................................... 56
Site-Specific Option Number Setting ................................... 57
SLA mon agent .................................................................... 84
Software ...............................................................................13
software upgrades, downloading ......................................... 59
SSON Procedure ................................................................. 57
Static Addressing
Pre-Installation Checklist .............................................. 42
status messages ............................................................72, 76
support ...................................................................................8
System Values, Reset ......................................................... 54

T
Touch Screen, Calibrating ................................................... 44
troubleshooting .................................................................... 68
DTMF tones ..................................................................68
power interruption .........................................................68
Troubleshooting
Error Conditions ............................................................67
troubleshooting LLDP .......................................................... 81

U
Unnamed Registration ......................................................... 30

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