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Office Administration School Based Assessment

This document is a student's school-based assessment project on investigating the duties and responsibilities of a records clerk. It includes an introduction acknowledging those who helped, tables of contents, the aims of the project which are to investigate the clerk's duties, complete the SBA, and gain practical experience. It also lists the functions of the records department and the methodology used which was questionnaires, interviews, and observation to collect information from Isratech Jamaica Limited.

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Nickeal Williams
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106 views10 pages

Office Administration School Based Assessment

This document is a student's school-based assessment project on investigating the duties and responsibilities of a records clerk. It includes an introduction acknowledging those who helped, tables of contents, the aims of the project which are to investigate the clerk's duties, complete the SBA, and gain practical experience. It also lists the functions of the records department and the methodology used which was questionnaires, interviews, and observation to collect information from Isratech Jamaica Limited.

Uploaded by

Nickeal Williams
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Office Administration School Based Assessment

(S.B.A)

An investigation into the duties and responsibilities of a records clerk in the records department at
Isratech Jamaica Limited and how it impacts the organization.

Name of Candidates: Nickeal Williams


School: Mile Gully High School
Proficiency: General
Subject: Office Administration
Teacher: Mrs. M. Thompson
Centre #: 100077
Territory: Jamaica
Year: 2021
Introduction
Acknowledge

Firstly, I would like to thank God for giving me the patience, strength and resources
needed to complete this School Base Assessment (S.B.A). Also, I would like to thank my teacher
and group members for helping me to meet the necessary expectations for the S.B.A. Finally, I
would like to thank my family and friends for their moral support.
Tables of Content
Aim of Project

The main aim of doing this project includes


 An investigation into the duties and responsibilities of a records clerk in the records
department at Isratech Jamaica Limited and how it impacts the organization.
 To complete my Office Administration SBA and get a grade 1 in the subject.
 To gain practical experience into the duties and responsibilities of a records clerk in the
records department at Isratech Jamaica Limited.
Title of Project
An investigation into the duties and responsibilities of a records clerk in the records department at
Isratech Jamaica Limited and how it impacts the organization.
Functions of the Service Department

Some functions of the Customer Services Department are:


 Ensure that customers are satisfied
 Answering questions about a company's products or services
 Providing proactive customer outreach.
Correspondence
Greenvale District,
Mandeville
Manchester

The Manager
Isratech Jamaica Limited
Jamaica

February 3, 2022

Dear Sir/ Madam,


I am writing this letter requesting permission to conduct research on your
business, in order to complete my School Base Assessment (S.B.A), so that I am receive a
satisfactory grade in the Caribbean Secondary Education Certificate (CSEC) examinations.
I will be sitting the Office Administration exam in June, 2022, which
requires me to complete a School Base Assessment on a topic named “An investigation into
the duties and responsibilities of a records clerk in the records department at Isratech
Jamaica Limited and how it impacts the organization”
My wish is to issue questionaries, interview employees and observe them
at work in the business. All information that is received at Isratech Jamaica Limited will be kept
confidential. You may contact me at [email protected] or 1876-990-0460.
Thank you for your consideration.

Yours sincerely,
____________
Nickeal Williams
Methodology
The methods that we use to gained important information to complete the School Base
Assessment are:

Questionnaire:
Fifty (25) were handed out, and ten days was given to each person to complete the
questionnaire, ensuring that each person received sufficient time to complete it. The method
was used because the questionnaire is more time efficient because respondents can complete
the questions in their own time. Also, more information will be obtained from the
questionnaires because respondents tend to be nervous in interviews.

Interview:
The interviews took 10-15 minutes and the total amount of questions that was asked was five
(5). The method was used because it gives immediate feedback and more in-depth information
will be collected. It is also a convenient way of oral communication which is useful for individual
discussions.

Observation:
On October 10,2021 an observation was carried out out for one hour in the Customer
Services Department of
Questionnaire

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