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AICT008-4-2- Group Assignment

Information Technology Operations Management
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Module Code: AICT008-4-2-Information Technology Operations Management

Handout Date: 4/7/2021
Due Date : 2022
Assignment Weightage: 50%
APU Diploma Level 2
ASSIGNMENT QUESTION

You are a newly appointed headmaster of Auckland Private School (APS). APS currently uses
the school’s old legacy system as its Information System (IS). As a new headmaster, you need to
improve the school’s organization and undertake a massive restructuring of the school’s
Information System. The first prioritized project is to set up a school network known as the
“Auckland Management System” and “Auckland Learning System”.
a) Auckland Management System (AMS):
Auckland Management System (AMS) is a school management system which only used by
teachers, admin and parents. It uses the intranet network for user assess as long as they have their
staff ID and password. The main purpose of the system is to help manage various administrative
tasks such as grading, tracking attendance, admissions, and fee submissions, scheduling classes
and student, faculty, and curriculum management.
b) Auckland Learning System (ALS):
Auckland Learning System (ALS) is a technology to access the educational curriculum that
represents the whole or part of the applied educational paradigm, based on the use
of electronic means and devices as improved tools for teaching, communication, and interaction
between students, teachers and parents.
Based on your research, you are required to fulfill these requirements:

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Table 1: Issues within IT service management (Auckland Private School (APS)).

# Issue Description

1 Roles and responsible Roles and responsibility of each member under APS is not
clearly defined.

2 Procurement process The procurement process of hardware and software is not

clear including the SLA (Service Level Agreement)

3 IT Operations policies IT operations policies were not properly documented. It is

highly recommended to use the suitable company policy for
BYOD and AUP policy.

4 Project Management  No clear tools have been designated for Project

Monitoring and Management.
Reporting  Reporting and communication planning have not been
clearly established.
5 Helpdesk support There is no real time helpdesk support to track issues and
provide solutions. Required to proposed and design the
(Group component)
helpdesk prototype.

A. ASSIGNMENT INSTRUCTIONS

As part of a team (maximum of four (4) individuals per group), a single report must be
submitted to senior management. The report should be a formally written document, the
contents of which should not exceed 3,500 words (excluding abstracts, tables, appendices,
etc).

B. REQUIRED SECTIONS:
Your Group and Individual reports will be assessed as follows: -

1. Documentation

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Information Technology Operations Management
This is the part of the report that contains high level requirement and a detailed
breakdown of the scope of work.

The main content should cover the following but not limited to:

a. cover page
b. table of contain
c. acknowledgement
d. abstract
e. Introduction of the document and the project’s aims (Group component)
f. Identify current issues within the IT service management (No 1 to No 4 –Individual
component)
g. Proposed solution and description (No 1 to No 4 –Individual component)
h. Helpdesk solution (Group component)
i. Justify which TWO (2) issues to be address first. (Group component)5 issues..
j. Conclusion for both group and individual

C. Assignment Requirements for group

1. This is a group assignment
2. The expected length should be 3500 words. You need to include a word count at the end of
the report.
3. The document must be well presented and typed.
4. All reports must be prepared with a front cover. The front cover should be presented with the
following details:-
a) Names
b) Intake code
c) Subject
d) Project Title
e) Date Assigned (date the report was handed out)
f) Date Completed (date the report is due to be submitted)
5. All information, figures and table obtained from external sources must be referenced using
the APA Referencing system accordingly

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Information Technology Operations Management
6. Must submit a softcopy of the report in MOODLE.
7. Plagiarism is a serious offence and will automatically be awarded zero (0) marks.

D. Assignment Requirements for individual

1. This is an individual assignment
2. The expected length should be 1000 words. You need to include a word count at the end of
the report.
3. The document must be well presented and typed.
4. All reports must be prepared with a front cover. A protective transparent plastic sheet can be
placed in front of the report to protect the front cover. The front cover should be presented
with the following details:-
a) Names
b) Intake code
c) Subject
d) Project Title
e) Date Assigned (date the report was handed out)
f) Date Completed (date the report is due to be submitted)
5. All information, figures and table obtained from external sources must be referenced using
the APA Referencing system accordingly
6. Must submit a softcopy of the report MOODLE.
7. Plagiarism is a serious offence and will automatically be awarded zero (0) marks.

E. REPORT REQUIREMENTS FOR GROUP AND INDIVIDUAL DOCUMENTATION

 Line spacing – 1.5

 Figure/Table/sub table – bold and left
 Page numbering
 Table of content – auto features
 Times New Roman – 12
 Paragraph alignment should be justified
 Word Count

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F. SLIDES REQUIREMENTS FOR GROUP AND INDIVIDUAL DOCUMENTATION:

1. Bullet point
2. No paragraph
3. Picture/table
4. Animation/transition
5. Main page-introduction-body content-conclusion-APA reference

G. SUBMISSION: MOODLE
 Individual Component
 Group Component

H. SUBMISSION: PRESENTATION SLIDES (MS. TEAMS)

I. Marking Criteria
The assignment will contribute 50% towards the in-course assessment, as mentioned on the
Student Assessment & Information Sheet (SAIS). The document must contain the marking
grid (work breakdown structure) as per the sample shown below, which should be printed
next to the cover page. Any document that does not contain the marking grid will forfeit the
entire 10% marks and will be allocated 0 marks for this section!

 Distinction
Demonstrated comprehensive research with detailed evidence. High level of analysis
performed, exceptional and thorough knowledge and understanding displayed with regard
to application. This includes analysis and evaluation of facts followed by results of
evaluation. Documentation presented in a professional manner, following proper
sequencing and flow. Displayed evidence of critical appraisal. Correctly listing in-text
citations and references.
 Credit
Adequate research conducted with fair detail of evidence presented. Moderate level of
understanding, analysis and knowledge displayed. Some level of relevance included in
terms of application. Moderate level of analysis and evaluation of facts followed by
results comparison. Good level of documentation presented. Some level of reflection was
evident in the documentation. Moderate level of listing citation and references.
 Pass

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Low level research conducted. Some evidence of research displayed. Basic level of
understanding and knowledge analysis displayed. Satisfactory level of documentation.
No evaluation and analysis of facts, no results comparison performed Satisfactory or low
level of reflection displayed. Low level of listing citation and references.

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J. Explanatory notes

Individual Components

 Oral presentation: This involves confidence, presentation skill and knowledge of the
facts presented.
 Report content: This includes the relevance, complete, accuracy, organized, meaningful,
up-to-date and coherence of the facts included

Group Components

 Documentation: This includes the cover page, table of content, abstract, introduction,
conclusion, page numbering and headings, level of language proficiency and; proper
sequencing and flow of facts in the report.
 Diagrams and Illustrations: This includes any diagrams, charts and pictures used as
supporting facts in the report.
 Analysis and Critical discussion: This includes analysis and evaluation of facts by
providing relevant content of the report.
 Research and Referencing: This includes proper use of citation and referencing;
following the Harvard Referencing System for all facts and diagrams used and evidence
of research and reading.
 Work Breakdown Structure (WBS): This involves the leadership and teamwork
practised within the group.
 Interface / Prototype Design: The design will be marked based on practicality,
originality, creativity, and innovation. Do not exceed 15 pages / forms.

Please take note that Plagiarism is a serious offence and will be treated strictly as per rules and
regulations of APIIT.

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E. MARKING BREAKDOWN

The assignment will contribute 50%, towards the in-course assessment, as mentioned in the
Student Assessment Information Sheet (SAIS). The report must contain the marking
grid as per the sample given below, which should be printed after the cover page as 2nd
page of the assignment.

Components Maxi Student Student Student Student

mum Name Name Name Name
Marks
Individual 30% Oral
5
Presentation + Q
and A

Individual 15
Component

Group 70% Documentation + 10

slide content
(Referencing and
citation)

Introduction 5

Discussion on
10
business
requirements

Justification and Justifi

cation
analysis on the
&
Analy

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helpdesk support sis
(15)
Protot
ype
(10)
Justified two
20
issues (10 marks
for each issues)

Conclusion
5
Work Break 5
Down

Total Marks Total

Marks

100
Remarks

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