19/09/2021, 19:24 Online Assignment: Attempt review

Started on Sunday, 19 September 2021, 7:03 PM

Question 1
Complete

Mark 1.00 out of 1.00

When composing an email message,

Select one:
a. ideas should be organized according to layout guidelines especially for routine information.
b. avoid repeating information that is in the subject line in the opening sentence.
c. present the information in the order it is likely needed or will be best received.
d. just be direct, since such communications are routine.
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Question 2
Complete
Mark 1.00 out of 1.00

All of the following should be considered when choosing a channel and media for communication EXCEPT

Select one:
a. credibility of the receiver.
b. amount of information conveyed.
c. control over the message.
d. time required for feedback.

Question 3
Complete
Mark 1.00 out of 1.00

Jeff receives an email from his boss, Carol, who is on an international flight. As Jeff interprets the instructions from the e-mail he is in the act
of

Select one:
a. decoding.
b. encoding.
c. interfering.
d. giving feedback.

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 4
Complete
Mark 1.00 out of 1.00

Janet tells Juan, "Don't be late for work." Janet's probable metacommunication is

Select one:
a. "I'm in charge here."
b. “You are frequently late for work and this is a warning.”
c. No metacommunication appears in the statement.
d. “This is America, not Mexico.”

Question 5
Complete
Mark 1.00 out of 1.00

Oral channels of communication are often riskier, because they expose the speaker to

Select one:
a. conflict.
b. oral channels of communication expose speakers to all of these.
c. differences of opinion.
d. personalities that may be difficult to control.

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 6
Complete
Mark 1.00 out of 1.00

Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?

Select one:
a. Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web address for the hoax
information.
b. Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.
c. Ignore the message.
d. Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding spam-type
messages.

Question 7
Complete

Mark 1.00 out of 1.00

All of the following statements about nonverbal messages are true EXCEPT

Select one:
a. Nonverbal messages are consistent across cultures.
b. Nonverbal messages cannot be avoided.
c. Nonverbal messages may be beneficial or harmful.
d. Nonverbal messages may be intentional or unintentional.

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 8
Complete
Mark 1.00 out of 1.00

In downward communication management attempts to ____ activities within an organization while with lateral communication management
hopes to ____ them.

Select one:
a. coordinate; contain
b. control; coordinate
c. conduct; control
d. coordinate; control

Question 9
Complete
Mark 1.00 out of 1.00

Which of the following is true concerning the use of graphics in business documents?

Select one:
a. Graphics should be selected that are appropriate for the data and audience
b. All of the options given are true
c. Understanding and retention are enhanced by the use of graphics
d. Visually presented data can be easily distorted leading the reader to form incorrect assumptions about the information

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 10
Complete
Mark 1.00 out of 1.00

Which of the following sentences best expresses the receiver's point of view?

Select one:
a. I want to take this opportunity to offer my congratulations on your recent promotion.
b. I hear that congratulations are in order!
c. A promotion is always great news.
d. Congratulations on your recent promotion to regional manager.

Question 11
Complete
Mark 1.00 out of 1.00

Which of the following is NOT an advantage of a company weblog?

Select one:
a. Helps service teams troubleshoot current problems.
b. Enhances business and build customer loyalty.
c. Provides dynamic, rapidly changing communication channels.
d. Allows employees to vent frustrations anonymously.

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 12
Complete
Mark 1.00 out of 1.00

A receiver’s reaction to a message is strongly influenced by

Select one:
a. the sequence of the ideas presented
b. an emphatic beginning sentence or ending sentence.
c. none of the options given
d. both emphatic beginning and ending of the sentence and sequence of the ideas presented

Question 13
Complete
Mark 1.00 out of 1.00

Chetana is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the
new claim form which the company will use next month. This is an example of which type of organizational communication?

Select one:
a. grapevine
b. downward
c. upward
d. horizontal

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 14
Complete
Mark 0.0
0.00 out of 1.00

When selecting a channel of communication, you should consider all of the following, EXCEPT

Select one:
a. the delivery time required
b. what is easiest for the sender
c. the need for a record
d. Cost

Question 15
Complete
Mark 1.00 out of 1.00

Which of the following is NOT a benefit of e-mail?

Select one:
a. E-mail is private because it requires the use of a password to access it.
b. E-mail relieves the recipient from playing "telephone tag."
c. E-mail reaches people more quickly than letters or memorandums.
d. E-mail can be easily discarded when the message does not have to be kept.

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 16
Complete
Mark 1.00 out of 1.00

As Vice President of sales, you would like to send company personnel a message about the company's first quarter sales results. Which of
the following would be the best subject line for your message?

Select one:
a. First Quarter Sales Exceed Projections
b. FYI [For Your Information]
c. Good News!
d. Sales Figures

Question 17
Complete
Mark 0.0
0.00 out of 1.00

The grapevine in an organization

Select one:
a. has a single, consistent source.
b. passes a message in single file from person to person until it finally reaches the end of the line.
c. is typically no more or less accurate than other channels.
d. serves no necessary purpose; thus, managers should work to eliminate it.

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 18
Complete
Mark 1.00 out of 1.00

The richest channel of communication is

Select one:
a. face-to-face communication
b. the telephone
c. written messages
d. an oral presentation

Question 19
Complete
Mark 1.00 out of 1.00

Which of the following is NOT true of nonverbal communication?

Select one:
a. Nonverbal messages can contradict the accompanying verbal message.
b. Nonverbal messages, though powerful, are less powerful than verbal messages.
c. Nonverbal messages may be intentional or unintentional.
d. Nonverbal messages may have different meanings for different people.

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19/09/2021, 19:24 Online Assignment: Attempt review

Question 20
Complete
Mark 1.00 out of 1.00

The subject line of an email message should do all of the following, EXCEPT

Select one:
a. provide a point of reference for future use.
b. warn the recipient of the message of the bad news.
c. expedite understanding of the message.
d. allow the recipient to prioritize the message.

 
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