Mis-en-place (put everything into places)Checking of the following:- Condition of
tables and chair- Sanitary Items- Clean and sanitized table appointments- Flower
arrangements- Filling Condiments- Condition of Menu Card- Knowledge for the menu
of the day.
WELCOMING THE GUEST
W: Good morning Ma’am/ Sir, Welcome to _______Do you have any reservation.
G: None
(yes check the reservation log book and repeat the reservation)
W: May I suggest a table for you Ma’am/Sir?
G: Yes, please!
W: Table for how many Ma’am/Sir?
G: For one.
W: Smoking or Non-Smoking
G: Non-Smoking.
W: This way please (stretch your arms to the guest)Will this place be alright with
you Ma’am/Sir?
G: Yes
SEATING THE GUEST
W: Please have a seat
UNFOLDING THE NAPKIN
(right side of the guest)
W: Excuse me Ma’am/Sir, may I unfold the napkin for you?
G: Yes
SERVING WATER
(right side of the guest)
W: Would you like to have a glass of water Maám/Sir?
G: Yes, please.
W:Excuse me Ma’am/ Sir.
PRESENTING THE MENU CARD (right side)
W: Excuse me Ma’am/Sir here is our menu card for
your selection
W:our specialty of the house is _________________
W: I am __________ I am your waiter for today.
.W: Excuse me Ma’am/Sir would you like to have your
bread and complimentary drinks .
G: Yes
W:Excuse me Ma’am/Sir I’ll be back to serve your
Bread with your drinks
SERVING BREAD and butter and complimentary drinks
(serve bread and butter on the left side of the guest and serve the drinks in the
right side of the guest)
W:Excuse me Ma’am/Sir here is your bread, and complimentary drinks_________
G: Thank you
W:Excuse me Ma’am/Sir do need anything else.
G:No. I’m alright
W: I’ll be Back to get your order.
ORDER TAKING
(right side of the guest)
W:Excuse me Ma’am/Sir may I take your order now?
G: (taking orders)
UPSELLING/SUGGESTIVE SELLING:
W: Ma’am would you like to try
____________ to compliment to your dish?
G: (Yes/No)
W:How about _____________?
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G: (Yes/No)
W:Thank you Ma’am/Sir may I repeat your order, you ordered __________________________is that
correct Ma’am/Sir?
G: Yes
W:Thank You Ma’am/Sir May I take the menu card?
your food will be serve with in 10-15 mins. would that be alright will you ma’am /sir
G: Yes Sure!
(PROVIDED APPROPRIATE TABLEWARES AND CUTLERY FOR THE CHOSEN
MENU AND ADJUSTED IN ACCORDANCE TO THE STANDARD OF THE
ESTABLISHMENT)
SERVING THE FOOD
(on the right side of the guest)
W: Excuse me Ma’am/Sir here is your __________
G: Thank you.
CLEARING THE TABLE
(on the left side)
W: Excuse me Ma’am/Sir may I bust out the ___________
.G: Yes please
PRESENTING THE WINE
W: Excuse me Maám/Sir may I present to you your order of ___________with a
very good vintage year of _year made__ with an alcohol content of _ percent of the wine_
alcohol per volume. It has _____ML of the wine__ ml with a very good fragrant of the aroma of
the wine
W: Should I open it ma’am/Sir?
OPENING THE BOTTLE OF WINE USING CORK
W: Here is the cork for your confirmation. Would you like to try the wine now
Sir/Ma’am?
G: Yes.
W: Enjoy your meal ma’am/Sir. Please call me if you need any assistance.
CRUMBLING TABLE
W: Excuse me ma’am.
PRESENTING THE BILL
(the guest will give a hand signal)
W: Excuse me ma’am/Sir, how would you like to pay your bill ma’am/ sir, would it be
cash or credit card? Here is your bill. (Step a backward)
G: Here
W: I receive ___________ ill be back for your change,
W. Excuse me ma’am/Sir here is your change.
Thank you ma’am/Sir hope you enjoy your staying with us. We look forward for your next
visit.
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