In the hierarchy of needs. ___________ is the top and last need that will be met.
social needs
status, respect
physiological
self-actualization
Which of the following is NOT a reason for globalizing operations?
stockholder approval ratings
reduce costs
improve supply-chain
attract new markets
Which of these statements about the transformation process is best?
Operations are highly dependent on the quality of inputs.
The availability of inputs usually has little impact on the operations function.
Inputs to operations usually come from only one place and take one form.
Operations activities are usually independent of other business activities such as
engineering and marketing.
The supply chain function works with finance and accounting on determining
capital investments in manufacturing plants and resource levels, such as
workforce. This supply chain activity is
Capacity Planning
Logistics
Forecasting
Purchasing
To manage e-supply chains effectively, benefits need to be developed into a
performance management framework. Sambasivan and colleagues (2009)
produced such a framework, identifying categories of measures and provided
examples of metrics for each. Which of the following fits this framework?
Production level metric - range of products and services, effectiveness of
scheduling techniques, capacity utilisation
They are all accurate
Supply chain finance and logistics cost - total, distribution, manufacturing, and
inventory costs
Cost in supply chain - return on investment
_______ considers how your organization competes and is an essential element of
corporate strategy.
Leadership
Value proposition analysis
A consultant
A competitor
An appropriate strategy to achieve the objective of optimising the productivity of
retail space and inventory is:
Revision of organization processes supported by information systems
Efficient store assortments
Integrate this activity into all supply chain planning
Efficient replacement
In considering a simple model of a supply chain, the correct sequence of an
organisation's supply chain from a systems perspective is:
Acquisition of resources, transformation process, delivery to customers
Transformation process, acquisition of resources, delivery to customers
Transformation process, delivery to customers, acquisition of resources
Delivery to customers, acquisition of resources, transformation process
Distribution requirement planning is a system for
Both ‘a’ and ‘b’
Inventory management
Distribution planning
None of the above
Due to small change in customer demands, inventory oscillations become
progressively larger looking through the supply chain. This is known as ...
Reverse supply chain
Reverse logistics
Bullwhip effect
Netchain analysis
Which term describes a concept that encourages and facilitates collaborative
processes between members of a supply chain?
Collaborative planning, focusing, and reordering (CPFR)
Collaborative planning, forecasting, and replenishment (CPFR)
Collaborative planning, forecasting, and reordering (CPFR)
Collaborative planning, focusing, and replenishment (CPFR)
The typical benefits of e-supply chain management gained by a B2B company are
quite comprehensive. Which of the following is false though?
Improved data integration between elements of the supply chain
Increased costs through outsourcing
Reduced complexity of the supply chain
Increased efficiency of individual processes
The text indicates that which of the following is perhaps the most difficult of all
the activities that operations and supply chain personnel perform?
Globalizing
Electric Commerce
Sourcing
Relationship Management
3-PL stands for ...
Third party logistics
Three points location
None of the above
Three points logistics
What does the following definition refer to: an organisation which uses
communications technology to allow it to operate without clearly define physical
boundaries between different functions?
E-organisation
Cloud organisation
Base-free organisation
Virtual organisation
Logistics is the part of a supply chain involved with the forward and reverse flow
of
all of the above
services
cash
goods
A decade ago, most music was sold as physical CDs in music stores. Companies,
such as Apple, sell music over the internet. In this example. by effectively
utilizing information technology to automate this business transaction. Apple
exhibits which of the following important trends in supply chain management?
Radio Frequency Identification? (RFID)
Increasing Competition and Globalization
Relationship Management
Electronic Commerce
An organisation's supply chain can be viewed from a system's perspective that
starts with the acquisition of resources which are then transformed into products
or services. Simply, put the sequence is represented:
Inputs - process - outputs
Inputs - outputs - process
Process - inputs - outputs
Sourcing - input - process - outputs
_______ analysis relates to what processes, activities, and decisions actually
create costs in your supply chain.
Cost driver
Target costing
Value proposition
Cost reduction
A value chain analysis provides an analytical framework for an organisation to
examine individual activities and determine value added at each stage. The
principles can also be applied to an organisation's external value stream analysis
which considers how the whole production and delivery process can be made
more efficient. The activities can be categorized into those:
Those required for product development or production systems
That create value as perceived by the customer
Those that do not add value
All answers are correct
Which of the following are parts of IT support for customer relationship
management?
none of the answer is correct
front office systems
all mention answers are correct
back office systems
VMI stands for ...
Valuable material inventory
Variable material inventory
Vendor material inventory
Vendor managed inventory
Learning refers to behaviours that result from:
All of the answer
Repetition of experience and Thinking
Observation
Not all of the answer
Supply chain management is essentially the optimisation of material flows and
associated information flows involved with an organisation's operations. To
manage these flows, e-business applications are essential to bring such benefits as
noted in 'Internet retailing' in 2010 which reported that the average rates of return
to a high street retailer could be as high as 10%. What did the same source report
as the average rate of return for UK e-commerce sites?
22%
18%
15%
12%
The process that plans for and controls the efficient and effective transportation
and storage of supplies from suppliers to customers is called:
logistics
transportation logic
logic
transportation
Which of these is an output to a single organization's transformation process?
Materials
Intangible needs
Information
Fulfilled needs
A supply chain is made up of a series of processes that involve an input, a
_______, and an output.
shipment
transformation
supplier
customer
Again looking at ECR, an appropriate strategy to maximize efficiency of
promotions is to:
Integrate this activity into all supply chain planning
Efficient store assortments
Efficient replacement
Revision of organisation processes supported by information systems
When performance managing an electronic-supply chain management (e-SCM),
measurement frameworks provide categories and examples of metrics. What
would Return on Investment be a metric of?
Cost in supply chain
Profitability
Delivery performance
Supply chain partnership
A different restructuring of the supply chain to a virtual integration also has
certain characteristics, such as:
Total reliance on third parties
Distant relationships with suppliers
A move to outsourcing
All answer is correct
Again, with e-SCM performance management, what would be metrics of Costs in
Supply Chain?
All answer is correct
Total cost
Manufacturing cost
Inventory cost
Distribution cost
“3PL” involves using a supplier to provide _______ services.
marketing
design
contract manufacturing
logistics
Which of the following is true for supply chain management?
Exchange of information moves in both the direction
All answers are correct
Flow of cash backwards through the chain
The physical material moves in the direction of the end of chain
A value chain analysis provides an analytical framework for an organisation to
examine individual activities and determine value added at each stage. The
principles can also be applied to an organisation's external value stream analysis
which considers how the whole production and delivery process can be made
more efficient. The activities can be categorized into those:
Those required for product development or production systems
All answers are correct
Those that do not add value
That create value as perceived by the customer
A retailer cooperates with a manufacturer by coordinating promotional activities?
(items they plan to put on sale and advertise heavily) with the manufacturer to
assist the manufacturer plan production and inventory. This is an example of
which of the following important trends in operations and supply chain
management?
Radio Frequency Identification? (RFID)
Increasing Competition and Globalization
Electronic Commerce
Relationship Management
The typical benefits of e-supply chain management gained by a B2B company are
quite comprehensive. Which of the following is false though?
Increased efficiency of individual processes
Increased costs through outsourcing
Reduced complexity of the supply chain
Improved data integration between elements of the supply chain
The typical aim of the push to customer approach to supply chain management is:
To enhance product and service quality.
To improve costs of distribution
Optimise the production process for cost and efficiency
Reduce wastage
Due to small change in customer demands, inventory oscillations become
progressively larger looking through the supply chain. This is known as
Bullwhip effect
Reverse logistics
Netchain analysis
Reverse supply chain
Lead time and order cycle times are the same as:
real time service time
customer service time
supply chain flow
replenishment time
What was the rationale behind introducing the Global Data Synchronisation
Network in 2005?
To provide a common pricing structure taking currency fluctuations into account
To allow trading partners to manage each other's supply chain
To create standards for sharing information about products
To speed up e-commerce interaction
Transactions between an organisation and its suppliers and intermediaries,
equivalent to buy-side e-commerce is known as:
The downstream supplynchain
The upstream supply chain
There is no difference to buy-side e-commerce
Supply streaming
The _______ has made it possible for other companies to eliminate intermediaries
and sell directly to the end consumer.
SCM
Internet
global sourcing
competition
Which of these is NOT a flow that moves up and down the supply chain?
Monetary
Procedural
Physical
Information
As guidance to managing a global distribution, seven action points have been
suggested. Do these include:
Let distributors pick you
All answers are incorrect
Do not waste money, time and energy initially
Treat local distributors as short-term partners
A U.S. equipment manufacturer finds a less expensive source of supply in China
for steel forgings currently purchased from a United? State's supplier. The
manufacturer switches from the U.S. to the Chinese forging supplier. This is an
example of which of the following important trends in operations and supply
chain management?
Radio Frequency Identification (RFID)
Relationship Management
Increasing Competition and Globalization
Electronic Commerce
To manage e-supply chains effectively, benefits need to be developed into a
performance management framework. Sambasivan and colleagues (2009)
produced such a framework, identifying categories of measures and provided
examples of metrics for each. Which of the following fits this framework?
Production level metric - range of products and services, effectiveness of
scheduling techniques, capacity utilisation
Supply chain finance and logistics cost - total, distribution, manufacturing, and
inventory costs
Cost in supply chain - return on investment
They are all accurate
Logistics is the part of a supply chain involved with the forward and reverse flow
of
cash
goods
all of the above
services
Which of the following is not a challenge to supply chain management?
upper level executives must understand the importance
the need to work closely with customers and suppliers
all of the above are challenges for supply chain management
innovative integration of internal and external IT systems
_______ considers how your organization competes and is an essential element of
corporate strategy.
Leadership
A consultant
Value proposition analysis
A competitor
In any given supply chain there is some combination of companies who perform
different functions. There are companies that are:
all mention answers are correct
none of the answer is correct
wholesalers
retailers
Key to re-structuring the supply chain is the need to examine the types of
relationships between partners such as suppliers and distributors. Researchers
have found that low cost is the main driver in managing supply partnerships and a
restructuring will often require companies to:
All answers are correct
Develop strong partnership relationships
Reduce their number of suppliers
Focus on core competencies
Which of the following is true for supply chain management?
All of the above
Exchange of information moves in both the direction
Flow of cash backwards through the chain
The physical material moves in the direction of the end of chain
Identify from the following list a major strategic risk associated with outsourcing.
The supplier is purchased by a competitor.
The business loses sight of market trends.
Outsourcing landed cost is usually higher than insourcing cost.
The cost of supplied material is passed on to the customer.
When a manufacturer develops an innovative product and then identifies a
suitable target market and distribution channel. This is an example of:
Pull model of SCM
Push model of SCM
Value chain
Value stream
_______ is the design of seamless value-added processes across organization
boundaries to meet the real needs of the end customer.
Value charting
Process engineering
Operations
Supply chain management
Integration of business economics and strategic planning has given rise to a new
area of study called__________.
Micro Economics
Corporate Economics
Macro Economics
Managerial Economics
A different restructuring of the supply chain to a virtual integration also has
certain characteristics, such as:
Total reliance on third parties
Distant relationships with suppliers
A move to outsourcing
All answers are correct
Learning by making connections between 2 or more ideas is called:
Cognitive
Behavioural
Psychological
Physiological
The process by which people acquire the skills, knowledge, & attitudes necessary
to function as consumers is called:
Consumer socialization
Family influence
Marketplace Association
Situational influence
Socialization influence
A retailer cooperates with a manufacturer by coordinating promotional activities
(items they plan to put on sale and advertise heavily) with the manufacturer to
assist the manufacturer plan production and inventory. This is an example of
which of the following important trends in operations and supply chain
management?
Increasing Competition and Globalization
Relationship Management
Electronic Commerce
Radio Frequency Identification? (RFID)
What does the following definition refer to: an organisation which uses
communications technology to allow it to operate without clearly define physical
boundaries between different functions?
Cloud organisation
Virtual organisation
E-organisation
Base-free organisation
An organisation's supply chain can be viewed from a system's perspective that
starts with the acquisition of resources which are then transformed into products
or services. Simply, put the sequence is represented:
Sourcing - input - process - outputs
Inputs - outputs - process
Process - inputs - outputs
Inputs - process - outputs
The coordination of all supply activities of an organisation from its suppliers and
partners to its customers is referred to as:
Supply chain management
Supply and demand coordination
Efficient customer response
Supply chain network
The sequence of a typical manufacturing supply chain is
Storage-Supplier-manufacturing-storage-distributor-retailer-customer
Supplier-Storage-manufacturing-storage-distributor-retailer-customer
Supplier-Storage-manufacturing- distributor-storage-retailer-customer
Supplier-Storage-manufacturing-storage- retailer-distributor-customer
A supply chain is essentially a sequence of linked:
customer and prospects
supplier and manufacturer
suppliers and customers
warehousing and wholesaling units
The sequence of a typical manufacturing supply chain is
Storage-Supplier-manufacturing-storage-distributor-retailer-customer
Supplier-Storage-manufacturing-storage-distributor-retailer-customer
Supplier-Storage-manufacturing- distributor-storage-retailer-customer
Supplier-Storage-manufacturing-storage- retailer-distributor-customer
A supply chain is essentially a sequence of linked:
customer and prospects
supplier and manufacturer
suppliers and customers
warehousing and wholesaling units
Supply chain management is essentially the optimisation of material flows and
associated information flows involved with an organisation's operations. To
manage these flows, e-business applications are essential to bring such benefits as
noted in 'Internet retailing' in 2010 which reported that the average rates of return
to a high street retailer could be as high as 10%. What did the same source report
as the average rate of return for UK e-commerce sites?
22%
15%
18%
12%
Due to small change in customer demands, inventory oscillations become
progressively larger looking through the supply chain. This is known as ...
Bullwhip effect
Netchain analysis
Reverse logistics
Reverse supply chain
Again, with e-SCM performance management, what would be metrics of Costs in
Supply Chain?
Distribution cost
Manufacturing cost
Total cost
Inventory cost
All answers are correct
Which of the following is true for supply chain management?
The physical material moves in the direction of the end of chain
Flow of cash backwards through the chain
Exchange of information moves in both the direction
All of the above
Which term describes a concept that encourages and facilitates collaborative
processes between members of a supply chain?
Collaborative planning+ focusing+ and reordering (CPFR)
Collaborative planning+ forecasting+ and replenishment (CPFR)
Collaborative planning+ forecasting+ and reordering (CPFR)
Collaborative planning+ focusing+ and replenishment (CPFR)
The process that plans for and controls the efficient and effective transportation
and storage of supplies from suppliers to customers is called:
transportation
logic
logistics
transportation logic
A value chain analysis provides an analytical framework for an organisation to
examine individual activities and determine value added at each stage. The
principles can also be applied to an organisation's external value stream analysis
which considers how the whole production and delivery process can be made
more efficient. The activities can be categorized into those:
All answers are correct
That create value as perceived by the customer
Those that do not add value
Those required for product development or production systems
There are various strategies used to meet objectives of effective consumer
response (ECR).What would be an appropriate strategy to achieve
timely, accurate, paperless information flow?
Integrate this activity into all supply chain planning
Revision of organisation processes supported by information systems
Efficient replacement
Efficient store assortments
"A network of manufacturers and service providers that work together to convert
and move goods from the raw materials stage through to the end user" is the
definition of ...
Service operations.
Operations function.
Supply chain.
Operations management.
The impact of cost reduction on profits is much larger than the impact of
increased
innovation.
production.
information.
sales.
A filtering of exposure, comprehension, and retention is defined as:
Perception
Selective perception
Selective comprehension
Selective retention
In the hierarchy of needs. ___________ is the top and last need that will be met.
physiological
status+ respect
social needs
self-actualization
Learning refers to behaviours that result from:
Repetition of experience and Thinking
Observation
All of the answer
Not all of the answer
Which of these is NOT a flow that moves up and down the supply chain?
Procedural
Monetary
Information
Physical
Which of the following are parts of IT support for customer relationship
management?
front office systems
back office systems
all mention answers are correct
none of the answer is correct
_______ is a tool to chart how individual processes are currently being conducted
and to help lay out new improved processes.
Process mapping
Pareto charting
Supply chain design
Design chain mapping
The typical aim of the pull from customer approach to supply chain management
is:
To improve costs of distribution
Optimise the production process for cost and efficiency
Enhance product and service quality
Promote information sharing between supply chain members
Three types of process strategies are:
goods+ services+ and hybrids
manual+ automated+ and service
process focus+ repetitive focus+ and product focus
modular+ continuous+ and technological
These are individuals who exert direct or indirect social influence over others:
Market leaders
Peers
Reference groups
Opinion leaders
Achievers
Software designed to improve the performance of teams by supporting the sharing
and flow of information is called a:
social network system
group decision support system
team system
collaboration system
What was the rationale behind introducing the Global Data Synchronisation
Network in 2005?
To create standards for sharing information about products
To allow trading partners to manage each other's supply chain
To provide a common pricing structure taking currency fluctuations into account
To speed up e-commerce interaction
The purpose of supply chain management is
provide customer satisfaction
improve quality of a product
integrating supply and demand management
increase production
The downstream supply chain is similar to sell-side and e-commerce and
involves:
The distribution of products or delivery of services to customers
Being exclusively outside an organization
Mainly involved with the procurement of material from suppliers
All answers are incorrect
Logistics is the part of a supply chain involved with the forward and reverse flow
of ...
Goods
Services
Cash
All of the above
Value stream mapping is an application of process mapping, developed to apply
_______ principles to process improvement.
management
lean
supply chain
cycle time
