Table of Contents

Executive Summary................................................................................................................................. 2

1. Introduction.......................................................................................................................................... 3

1.1 Purpose........................................................................................................................................ 3

1.2 Background.................................................................................................................................. 3

2. Sustainable practices being implemented by Marriott..........................................................................4

2.1 Environmental Initiatives (refer to Appendix)............................................................................4

2.2 Social Initiatives (refer to Appendix)..........................................................................................5

3. Areas not yet implemented.................................................................................................................. 6

3.1 Environmental.............................................................................................................................. 6

3.2 Social............................................................................................................................................ 6

4. Impacts................................................................................................................................................ 6

4.1 Positive Impact............................................................................................................................. 6

4.2 Negative Impact........................................................................................................................... 7

5. Compared to the GRI Index.................................................................................................................7

6. Conclusion........................................................................................................................................... 7

Referencing............................................................................................................................................. 8

1
 Executive Summary

The report provides a detailed look into Marriott International's environmental policy development
practices using their 2020 SERVE 360 report and compares it to the Global Reporting Initiatives, which
are the recommended standards. It is through this report that we will assess whether the company has
environmental policies aimed at sustainable development. The report shows that Marriott International
has done comparatively well in sustainable development with the areas for improvement mentioned.

2
 1. Introduction
1.1 Purpose
The report looks at Marriott International, or Marriott, and how it has implemented sustainable practices.
The main goal will be to see if Marriott has implemented sustainable initiatives and operations, as well
as how they have impacted the company's social and economic aspects. The Marriott Sustainability
and Social Performance Report will be examined in order to draw conclusions and demonstrate how
the company has addressed sustainability issues, either successfully or unsuccessfully. The report also
looks at the challenges that the tourism and hospitality industry faces in achieving its long-term
development objectives.
1.2 Background
Environmental sustainability has gotten a lot of attention in the hospitality and tourism industry over the
last two decades. The hospitality industry has taken a step back and taken sustainability issues
seriously, as there are ongoing discussions about environmental sustainability around the world.
Sustainable development, according to Williams and Ponsford (2009), is defined as meeting current
needs without jeopardizing future generations' ability to meet their own. Sustainable development has
become more widely practiced, and issues related to sustainability are now a major part of many
countries' socio-political debates (Porter & Kramer, 2011). Because there is such a strong demand for
sustainable development, businesses are compelled to include all stakeholders in the decision-making
process.

The tourism and hospitality industry, according to the United Nations World Tourism Organization
(2015), is one of the largest sectors of the global economy, accounting for more than 10% of global
GDP. It has resulted in the creation of numerous jobs, making it one of the most important employment
sectors. According to the study, it has nearly surpassed sectors like manufacturing, retail, and
agriculture, which were previously the leading sectors.

Despite its success, however, the sector has a significant impact on the path to more sustainable
development. He was tasked with reducing the negative consequences of his programs for future
generations. Hotels must now publish corporate social responsibility (CSR) reports detailing their
actions and behaviors in relation to sustainability (Ramirez, 2012). This paper will evaluate Marriott's
2020 SERVE 360 Report, highlighting topics and objectives not included in the report.

3
 2. Sustainable practices being implemented by Marriott
2.1 Environmental Initiatives (refer to Appendix)
 Energy: The report shows that in order to reduce energy consumption, Marriott will invest in
renewable energy systems through the use of renewable energy sources with low carbon
content.

 Emissions: In terms of emissions, the report shows that the organization has reduced carbon
emissions by using renewable energy systems. Carbon offset programs have been integrated
into the hotel's operations to help reduce greenhouse gas emissions. The company can control
the supply of electricity during peak and off-peak periods by using these programs.

 Water: Marriott has looked at ways to reduce water consumption in some of its properties.
They've put in leak detectors and programs that constantly assess water efficiency.

 Biodiversity: On the issue of biodiversity, the hotel has distinguished two critical components to
help its interests in natural capital and take part in ecological supportability projects. The main
component they have recognized is to connect all partners in protection projects. One more
basic part is lodgings that have assisted with the preservation and reclamation of homes.

 Wastes & Effluents: The Company aims to reduce total waste to almost zero in terms of waste
and effluents. By operating a waste classification facility, they have used recycling practices and
other waste reduction methods to help reduce their waste. The hotel donated unused food to the
needy by reducing food waste. Feed scraps and compost were used to feed the animals.

 Supplier Environmental Assessment: The hotel's supply chain has always revolved around
what we refer to as "responsible markets." The company has always worked with
environmentally friendly suppliers who have followed all of the company's environmental
policies.

4
2.2 Social Initiatives (refer to Appendix)
 Employee Well-being & Engagement: The Company has taken employee well-being and
engagement very seriously because employees are pillars of a sustainable environment. When
it comes to its employees, the hotel emphasizes three aspects: health, safety, and well-being.
Marriott has included its employees in all of its sustainability initiatives, giving them the
opportunity to learn and grow. He ensured that employees worked in a safe environment, and
he promoted work-life balance. The company conducts surveys to determine employee
satisfaction with sustainable strategies and provides them with the opportunity to suggest
strategies that they believe are beneficial to sustainability.

 Diversity & Equal Opportunity: In terms of diversity and equal opportunity, the hotel ensures
that a more diverse workforce is maintained while human rights are protected. The Marriott hotel
has put a greater emphasis on assisting women and minorities. The second component is that
society has put in place practices and policies that are linked to raising awareness and
protecting human rights among its stakeholders.

 Welfare Community: A community commitment to projects as well as participation in

international sustainability programs are all part of the Welfare community. One is to encourage
children's environmental education as well as employee volunteerism in the development of
skills. The hotel has also partnered with non-governmental organizations (NGOs) to help the
less fortunate through donations to international projects and fundraising. The company is very
concerned about the well-being of society and has done everything possible to improve the
community's quality of life.

 Economic Well-being: In terms of economic well-being, the company recognizes that

promoting the economic well-being of its employees and the community requires a long-term,
policy-based approach. The company promotes the economic well-being of its stakeholders by
employing several people and indirectly employing others such as vial suppliers and promoters.
Even if internships and apprenticeship programs are aimed at emancipating disadvantaged
women and people, there are job opportunities. They provide attractive young people from all
over the world with internships and apprenticeship programs. The hotel claims to have women's
empowerment programs that will help women achieve economic independence. The company
has also adhered to anti-corruption policies, enforcing policies and laws to ensure high integrity
and ethics with all of the companies with which it does business.

5
 3. Areas not yet implemented
3.1 Environmental
Smart This is due to the fact that the company's facilities were
Building
constructed before the rules were written. This means they might
Design
work in the future, but according to the report, Marriott has strict
architectural and structural requirements (Marriott International, 2021).
Low- This may be because washing at low temperatures has a high risk
Temperature
of bringing bacteria-laden garments to guests / employees (Ray,
Laundry
2017), and Marriott is unwilling to take that risk (Marriott International,
2021).

3.2 Social
Planning for When recruiting new employees, the company must have
Retirement &
strategies in place to ensure that employees are completely
Employee
Retention satisfied and retained. Even though retirement benefits exist,
they must be considered so that all employees are aware of
their retirement options. To improve the well-being of all
stakeholders, they should improve their economic policies
(Marriott International, 2021).

4. Impacts
The 2020 Marriott SERVE 360 report shows that there are more positive than negative impacts for
stakeholders.

4.1 Positive Impact

The company has established foundations to support and engage with local communities as well as the
global community. Marriott contributes to international charities and participates in fundraising efforts for
social causes (Marriott International, 2021).

They've created jobs, safeguarded human rights, empowered women, and provided internships to
young people through apprenticeship programs. The company also took into account the needs of the
most vulnerable and disadvantaged members of society. Marriott has developed mechanisms to reduce

6
emissions, ensuring long-term viability, which is good for environmentally sustainable development
(Marriott International, 2021).

4.2 Negative Impact

The Marriott property itself is one of the negative environmental impacts, which, if not managed
properly, can have a negative impact on the local community. This is due to the fact that it was
constructed at a time when there were no policies defining sustainability. Food prices are rising, which
has an economic impact on locals who cannot afford it, leaving them to tourists (Roos, 2010). Hotels
must develop strategies to mitigate negative impacts by minimizing the environmental, social, and
economic consequences discussed earlier in the report (Marriott International, 2021).

5. Compared to the GRI Index

As previously stated, the results show that Marriott attempted to implement policies to ensure long-term
viability. According to Appendix, Marriott follows the Global Reporting Initiative's (GRI)
recommendations for environmental and social sustainability reporting, and Marriott is committed to
ensuring that its corporate social responsibility strategy meets these standards.

6. Conclusion

This report discusses how the hospitality and tourism industries can implement sustainable
development. As previously stated in this report, discussions about environmental sustainability are
ongoing, and the hospitality industry has not been left behind, taking sustainability issues seriously. As
a result, companies in this industry must take sustainability seriously so that future generations will
have something to smile about as profits are made.

7
 Referencing

Marriott International. (2021). Retrieved 25 October 2021, from https://serve360.marriott.com/wp-

content/uploads/2020/12/2020-Serve360-Report.pdf

Porter, M. E., & Kramer, M. R. (2011). Retrieved 20 October 2021. Strategy and society: the link
between competitive advantage and corporate social responsibility. Harvard Business Review, Vol. 87,
pp. 78-92

Ramirez, G. A. (2012). Retrieved 23 October 2021. Sustainable Development: Paradoxes,

Misunderstandings and Learning Organizations, The Learning Organization’, Vo. 19, No. 1, pp. 58-76

Ray, C. C. (2017). Retrieved 21 October 2021. How to Kill Germs in the Laundry. The New York Times.
Retrieved from https://www.nytimes.com/2017/03/13/science/how-to-kill-germs-in-the-laundry.html

Roos, G. (2010). Retrieved 18 October 2021. Marriott Sustainability Report: GHG Emissions, Energy
Use Down 11% since 2007. Environmental Leader. Retrieved from
https://www.environmentalleader.com/2010/10/marriott-sustainability- report-ghg-emissions-energy-
use-down-11-since-2007/

United Nations World Tourism Organization. (2015). Retrieved 15 October 2021.Tourism and the
Sustainable Development Goals’, http://cf.cdn.unwto.org/sites/all/files/pdf/sustainable_deve
lopment_goals_brochure.pdf

Williams, P.W. & Ponsford, I. F. (2009). Retrieved 17 October 2021. Confronting tourism’s
environmental paradox: Transitioning for sustainable tourism. Futures, Vol. 41, pp. 396-404

8
GRI GRI Standard Disclosure Referred to Initiative or activities undertaken by the organisation Example of possible outcome or
Standard Title Number (Put a tick, (List them below) measurement (generally measured in a
Number cross or number)
N.A not
applicable
below)

Environmental

GRI 301 Materials 301-1 N/A N/A N/A

GRI 301 Materials 301-2 N/A N/A N/A
GRI 301 Materials 301-3 N/A N/A N/A

GRI 302 Energy 302-1  < Marriott aims to reduce their impact on the environment by applying energy  As part of their sustainability and social impact
monitoring technologies consumption and increase the use of renewable energy goals by 2025, Marriott plans to procure at least
in order to mitigate climate-related risks. 30% total electricity from renewable energy
sources by 2025.
< To further reduce their operational footprint, Marriott globally execute targeted
hotel strategies: Energy and environmental action plans, signing projects, retro-  In 2019, in Marriott hotels, 18.49 million
commissioning, lighting upgrades, and building automation systems are all megawatt-hours of energy were consumed (6.85
examples of energy and environmental action plans. million megawatt-hours were direct energy).
Indirect or purchased energy accounted for 11.64
< 2019 was the first year in which all Marriott properties under global million megawatt-hours.
management received energy reductions for 2019 goal, which was developed
within the Marriott Environmental Sustainability Hub (MESH), its environmental
reporting platform. Factors of the process of targeted development in the
average annual energy reduction from 2016 to the present and compares the
energy intensity of each hotel with the intensity of similar hotels within the same
climate zone, region, and property type. In addition, all hotels with a global
franchise for the first time received the proposed energy reduction targets in
2019.
GRI 302 Energy 302-2 N/A N/A N/A

9
GRI 302 Energy 302-3  N/A  In 2019, the global energy intensity in Marriott
hotels was 324.39 kilowatt-hours per square
meter of conditioned space.

GRI 302 Energy 302-4  < Marriott keeps track of the percentage of hotels that participate in energy- N/A
saving practices, such as the use of high-efficiency lighting.
GRI 302 Energy 302-5  N/A  The global energy intensity per square meter of
conditioned space in Marriott hotels has
decreased by 0.14 percent in 2019 compared to
2018.

GRI 303 Water 303-3  < Water Supply: Marriott's partner hotels install water systems such as bore, N/A
desalination, reverse osmosis, and filtration when municipal water supplies are
unavailable or insufficient.

< Outside of the municipal water catchment, Marriott's water source properties
include wells, truck deliveries, and desalination plants, as well as rainwater and
condensate capture for irrigation, cooling towers, or both.
GRI 303 Water 303-4  < Water Recycling: Many hotels reuse water for landscaping, primarily cooling N/A
tower make-up water, first-wash laundry, and flushing. Greywater and rainwater
capture systems have been installed at a number of locations.
GRI 303 Water 303-5  < Targeted Approach: Marriott's water conservation initiatives focus on linen  In 2019, the anomaly management program
and bed linen/towel reuse programs, as well as dishwashing and water service assisted in the detection of water leaks at 25
in restaurants and events, central plant operations, landscaping / irrigation, and properties, resulting in the conservation of 20,963
golf course maintenance / operation. Across their global property portfolio, hotel cubic meters of water.
owners invest in low-flux fixtures.  Goals and Objectives: Marriott Serve 360 builds
on Marriott's first-generation goal of reducing
< Anomaly Management: An outlier analysis program based on billing data is water consumption per occupied room by 20%
available to all properties managed by the United States and Canada. As bills between 2007 and 2020, while Starwood's first
arrive, unusual water usage is noted, and properties are identified, they are goal is to reduce water consumption by 20%
notified that they may have a leak or other issue that needs to be addressed. A between 2008 and 2020.
water performance call is made to assist the property in troubleshooting the  Marriott hotels used a total of 133.18 million cubic
problem if the properties are unable to mitigate the high usage pattern. meters of water in 2019.

< Action Plan: The audit tool, Energy and Environmental Action Plan (EEAP), is

10
used by Marriott properties to identify opportunities to improve operational
efficiency. EEAP covers a wide range of water conservation measures items
ranging from the company's linen/towel reuse policy to simple food service best
practices, housekeeping, landscaping, irrigation, HVAC, and conservation and
efficiency.
< Signature Project: Full-service, managed global properties may choose to
use a water conservation measure for their annual signature project, such as
installing low-flow toilets and shower heads, smart irrigation controls, washing
water reuse systems, and high-quality irrigation sprays, as outlined in their
energy and environmental plans.
< Integration with energy-saving measures: Many Marriott projects are
designed to conserve both energy and water. For example, upgrading cooling
towers reduces both water and energy consumption of central plants. Similarly,
upgrading water treatment equipment also improves energy efficiency and water
saving from these activities.

< Submetering: Marriott's full-service buildings in America have a standard for

water submetering for cooling towers and irrigation. These meters, when
installed, will provide a more detailed picture of water consumption and aid in the
detection of early leaks. Automatic Meter reading platforms were also installed at
buildings with high water and sewage levels, acute/chronic drought conditions,
and/or above-average irrigation consumption. The Automated Water &
Diagnostics program includes the installation of cell endpoints for irrigation and a
cooling tower water submeters. The terminals transmit water consumption data
between 15 minutes per night via cellular connect to an online diagnostic
platform with alert and reporting capability.

< Collaboration with Owners: In 2019, the Americas engineering team

continued to collaborate with owners to evaluate a variety of water conservation
projects. Water risks are managed throughout the lifecycle of properties, from
site development to construction and operations:

< Site Establishment: Marriott assesses environmental resources, conducts

feasibility studies, and considers construction choice materials during site

11
 development for some hotels currently under construction. Once opened, each
managed hotel will have a water conservation action plan to manage and reduce
water consumption.

< Drought Risks: Every managed service with full services is needed for the
development of site-specific water a protection plans as well as complete audits
of the effectiveness of irrigation on their landscaped area, which Marriott can
identify other opportunities. Additional water protection measures have been
taken in response to the risks of drought immediately implemented by Marriott
affiliate properties, including reducing land irrigation.
Companions and Guests are also alerted to the lack of water to promote
additional protection. Water throughout the portfolio the risk assessment is
planned for the near future.

< Tools and Resources: As part of Marriott process of relevance and goal
setting used in the development of Serve 360 sustainability and social impact
platform, Marriott investigated Ecolab water risk data Monetizer, WRI aqueduct
tool and other tools to evaluate the performance of Marriott properties in water-
stressed regions. Their analysis has shown that the intensity of water in real
estate in these areas was generally lower than comparable hotels in other areas.
For the first time, all Marriott-managed properties around the world were given a
water reduction target for the year, which was developed within the MESH. The
target development process considers the average annual water reduction from
2016 to currently and compares the water intensity in each hotel with the water
intensity in similar hotels within the same hotel type and region. In addition, all
global franchise hotels have been given proposed water reduction targets for the
first time in 2019.

GRI 304 Biodiversity 304-1  < Following the formalization of natural capital investment as part of Marriott N/A
strategy for sustainability and social impact to protect and enhance the
ecosystems that make Marriott properties vibrant destinations, Marriott have

12
 taken initiatives to better quantify the return on investment from natural capital
projects. Their goal is to focus on environmental challenges from deforestation
through by-catches to reef degradation and beyond, investment in projects that
can be scaled and replicated in the long run to preserve world’s natural capital.
GRI 304 Biodiversity 304-2 N/A N/A N/A

GRI 304 Biodiversity 304-3  < Marriott involve stakeholders from their entire portfolio, such as associates,  Juma Sustainable Development Reserve: The
customers, guests and companies’ partners, local governments, communities, Juma REDD + Marriott project, which was
and NGOs in this effort. They have a long-term commitment to support and launched in collaboration with Mr. Sorenson, the
enhance natural capital through projects and initiatives. Foundation of Amazon Sustainability (FAS), and
the government of Amazonas, aims to reduce
< In Brazil's Amazon rainforest, the Juma REDD + project (reduced emissions deforestation and related greenhouse gas
from deforestation and forest degradation) are underway. emissions per 2,770 square kilometers (7,174
square kilometers) in the rainforest in the
< Restoration of mangroves and corals reforestation efforts and participation in northwest of Amazon (Brazil).
fisheries improvement projects in South America and Asia and the Pacific.
 Coral Restoration: Marriott Properties Work to
Protect Coral Reefs Worldwide habitat. In 2019,
IUCN Thailand provided educational materials on
coral bleaching and marine debris at Marriott
Thailand Southern properties to raise awareness
and increases marine life education among
associates and guests. The Reef Center at
Phuket Marriott Resort & Spa, Merlin Beach,
which offers additional educational opportunities
throughout the year, welcomed over 2,800
visitors.

 Mangrove Restoration: JW Marriott Phuket

Resort & Spa, Sheraton® Grande Sukhumvit,
Luxury Collection® Hotels, Bangkok, and
Reconstruction Pattaya Resort and Spa are
among the Marriott properties in Thailand that

13
 continue to support coastal communities and
mangrove restoration efforts. Hotels in Southern
Thailand that took part in the initiative raised
funds from visitors to support forestry in the
country's degraded coastal areas. Members and
community members worked together in 2019 to
restore the country's shores and marine life by
planting 1,500 mangrove trees in areas where
illegal shrimp farming had taken place. Over
81,508 mangrove trees have been planted across
Thailand since 2013.
 Reforestation: Marriott Properties engages in
year-round forestry efforts. They expanded their
partnership with the Arbor Day Foundation in
2019 to promote forestry and forest resilience
across the United States. Visitors to the United
States have assisted Marriott in planting over
82,000 trees in forests across the country,
including the Arkansas Cahce River Refuge
(Arkansas), State Forest Lands (Michigan),
Econfina Creek Water Management Area
(Florida), Wallowa-Whitman National Forest
(Oregon), and Chequamegon-Nicolet National
Forest (Wisconsin), Little River State Forest
(Alabama), Vinton County Forest (Ohio) and
Maggie Creek (Idaho).

Guests on participating properties Canada can

also choose to participate in Marriott’s
sustainability efforts as well as forestry activities
takes place in Alberta, Saskatchewan, and
Ontario under the auspices of Make A Green
Choice and special events in collaboration with
WEARTH.

14
GRI 304 Biodiversity 304-4 N/A N/A N/A

GRI 305 Emissions 305-1  N/A  Marriott's Scope 1 emissions in 2019 totaled 1.32
million metric tons.
GRI 305 Emissions 305-2  N/A  Marriott's Scope 2 emissions totaled 5.47 million
metric tons in 2019.
GRI 305 Emissions 305-3  N/A  Marriott tracks its three emissions from
concessions and business travel, which totaled
4.87 million tons in 2019.
GRI 305 Emissions 305-4  N/A  Marriott's emissions intensity for Scope 1 and 2 in
2019 was 122.82 kilograms per square meter.
GRI 305 Emissions 305-5  < Improvements in LED lighting, ventilation and refrigeration equipment  Marriott's Scope 1 and 2 emissions intensity in
upgrades, system building automation, smart technology, variable frequency 2019 was 122.82 kilograms per square meter,
drives pumps, fans, air treatments, and other energy efficiency projects are down 1.80% from 2018.
among the investments Marriott has made to reduce its carbon footprint..

< Marriott also introduced the Marriott Infrastructure Resilience Adaptability

(MIRA) program in 2019. This project aims to assess the climate risks
associated with Marriott's physical properties and develop resilience,
applications, and training to help mitigate losses caused by climate change. The
project's scope also includes creating a risk-related risk assessment for each
hotel.
GRI 305 Emissions 305-6 N/A N/A N/A

GRI 305 Emissions 305-7 N/A N/A N/A

GRI 306 Waste 306-1  < Marriott is working with hotels, guests, corporate clients, and international  At Marriott, they recognize that disposable
organizations to continue to implement waste management plans and initiatives, plastics and food waste are two inherent results of
with a focus on reducing food waste and eliminating disposable plastics to hotel operations. Therefore, Marriott continue to
support business goals. Marriott continued to look into ways to replace bottled implement programs to reduce waste and
water and amenities in residential housing with single-use disposable water initiative, focusing on eliminating disposable
dispensing systems in 2019. plastics and reducing food waste in support of
their business goals.
< Marriott global waste policy is designed to help hotels dispose of their waste in
an environmentally friendly way reliable and cost-effective mode. The  Marriott's international residential real estate

15
 organization focus on local, state, and national regulations and global waste project became another global initiative for the
management development to guide their hotels in selecting appropriate waste elimination of single-use plastics in 2019,
disposal. highlighting Marriott's recognition of waste as a
result of hotel operations and the hotels'
commitment to finding constant ways to reduce
the hotels' environmental impact.

< Marriott aims to reduce landfill waste by 45 percent and food waste by 50
percent between 2016 and 2025. In 2019, its hotels worked to put existing
resources and equipment to work, including a poster created from the back of
the house that was translated into 14 languages, to create food waste reduction
programs that were tailored to specific actions. In all of its operating regions,
hotels continued to improve their planning and purchasing practices reduce food
production in the first place and direct food waste from landfills with feeding,
composting and other options for distribution.

< By 2020, Marriot’s hotels will continue to implement balancing methods to

reduce food waste such as offering half a dose at food and beverage stores and
design interactive messages to educate visitors on global food waste and how
Marriott is helping to identify and implement solutions.

GRI 306 Waste 306-2  < Marriott’s global waste management strategy is designed to help their hotels  Food Waste Tracking: Understanding the type
dispose of waste the most environmentally friendly and cost-effective way. and amount of food waste generated is key to
Marriott is focusing on local, state, and national regulations and global waste determining the optimal path to reduction and
management trends that will guide their hotels in construction the most diversion. Hotels are implemented manual food
appropriate choice for waste diversion. waste tracking solutions as well as digital tracking
solutions like Lean path and Winnow, for the
< In 2019, Marriott continued to increase the availability of data from the entire beginning of monitoring and reporting on the
portfolio for entry into an environmental reporting platform, MESH, in order to creation and redirection of food waste. Next pilots
establish their 2016 base. They also review volume-to-weight conversion factors in the US, 10 pilots in Europe reduced annual
to ensure that historical data are presented exactly. In addition, Marriott joined a food waste by 64% generations in hotels for a
working group with five other catering partners, convened by the World Wildlife period of four months. By the end of this year, 14

16
 Fund's Food Loss and Waste Group to develop waste monitoring and a reporting hotels in the Middle East will have installed
methodology that will become the industry standard. The working group will be Winnow to track and report food waste, with six
published in 2020 and implemented in the entire Marriott portfolio more properties set to do so in 2020.

 Clean the World®: Marriott has worked with

Clean the World®, a B certified company that
collects and recycles partially used soaps before
manufacturing and distributing new bars of soap
to underserved communities around the world, for
more than a decade. Clean the World's amenities
recycling services were used by hotels across the
portfolio in 2019 to support Serve 360's goal of
reducing landfill waste by 45 percent by 2025.
Teams across the company also participated in
the construction of hygiene kits, a voluntary
activity with recycled products which supports the
Serve 360 coordinates: Operation of Nurturing
Our World and Sustaining with Responsibility
Marriott's partnership with Clean the World
collected more than 235,000 pounds (106,594
kilograms) of waste by 2019.
GRI 306 Waste 306-3 N/A N/A N/A
GRI 306 Waste 306-4  N/A  In 2019, managed North American hotels diverted
over 22,926 tons from landfills.
GRI 306 Waste 306-5 N/A N/A N/A

17
GRI 307 Environmental 307-1  N/A  In 2019, no material cases of non-
Compliance compliance with environmental laws
and regulations were reported.
GRI 308 Supplier Environmental 308-1  < Marriott is committed to integrating leading environmental and social practices into their  Marriott evaluates approved
Assessment supply chain and partnership with related suppliers. In addition, they intend to collaborate furniture, fixtures, and equipment on
with partners to reduce the negative environmental and social impacts of business activities, an annual basis for environmentally
focusing on sustainable, responsible activities, and local supply. responsible manufacturing efforts
and product sustainability practices,
< Marriott's goal is to deliver 95 percent of each of its top ten categories responsibly by using the Marriott Sustainability
2025. Animal proteins (including beef, eggs, lamb, pork, and poultry), bottled water, cleaning Assessment Program for metrics
supplies, cocoa, coffee, room amenities, paper products, seafood, sugar, and textiles are and reporting. In addition, in order to
among their top ten categories. Marriott have established responsible sourcing requirements do business with Marriott, hotel
for each category that suppliers will have to adhere to for in the future. In accordance with suppliers must follow their Supplier
the Global Procurement Supplier Conduct Guidelines, Marriott may take steps to assess a Conduct Guidelines, which include
supplier adherence to principles, standards, and guidelines. environmental and social guidelines.

< Marriott continually seek to identify products with new and existing suppliers that exhibit
environmental and social attributes and offer a high-quality experience to their guests. As
they engage with existing and new suppliers in the future, they plan to refine their research
to incorporate new responsible sourcing requirements into their top 10 categories.
GRI 308 Supplier Environmental 308-2 N/A N/A N/A
Assessment

Social

GRI 401 Employment 401-1  < Strategy and goals: At Marriott, they focus on being the employer of choice and provider  In 2019, about 128,000 affiliates were
opportunities of the world to their members. In 2019, Marriott was recognized for the sixth hired and turnover of volunteer work
year in a row as Kincentric Global Best Employer (formerly Aon), the only company to worldwide (including retirement) was
receive this recognition at any given year from the start of this certification program in 2014. 20%.

< Policies and Procedures: Fair policies and procedures, including international
recruitment policies, are ready to protect the rights of their members, promote safe and
respectful working conditions and promote positive relationship between work and

18
management.

< Benefits that support families: In 2019, Marriott continued to improve their portfolio and
an initiative that supports all families. As of January 1, 2019, Marriott is offering leading
salaried parents in the industry a license in the United States that includes eight fully paid
weeks for the births and adoptions for moms and dads. Full time job and corporations that
work the minimum number of hours are eligible. Midwives will continue to receive an
additional seven weeks 'share pay for a total of 15 weeks' holiday supplement. Marriott
provide financial assistance to assist with adoption fees up to $ 12,000. In the United States,
other work / life support includes flexible work arrangements, homework, paid and unpaid
holidays, breastfeeding, breast milk refunds, new parent training, infertility protection, on-site
babysitting, child and aging discount and flexible staff for breaks (Benefits vary by location
outside the United States).

< Engagement Survey: Members around the world in all managed hotels, CECs and
corporate offices participated in the 2019 Associate Engagement Survey to share their
comments on their work environment and business. The results of the survey are used to
drive improvements at all levels, enable Marriott to innovate and service better members
and customers. The Employment Participation Survey is also used to evaluate sustainability
and social impact plans. The results of the survey showed that 89% of affiliates were proud
of the company's commitment to operate sustainable (e.g., reducing our waste, water, and
energy consumption). In addition, 91% said they were proud of the company's commitment
to have a positive social impact (e.g., volunteering, promoting human rights, disaster relief).
Marriott make managers responsible for sharing survey results, holding response meetings
and creating action plans to deliver ongoing reform.

< Long-term, powerful staff assistance and resources for work / life: Almost 30 years
ago, Marriott launched revolutionary resources and referral services to meet special needs
every hour colleagues in the United States who may not be well served by the traditional
employee assistance system. Today they continue to offer myARL, "my assistance and
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 resources for life", and provide all partners and their families around the clock access to
consultation, resources, and referrals for almost any job or life need.

< TakeCare: TakeCare is a branded collection of resources that help push Marriott’s culture
and commitment to ease and improve the performance of the company. Marriott participate
in and support managed hotels, CECs, and business partners through TakeCare, to ensure
that culture comes first, alive, personal and appropriate. In 2010, Marriott created TakeCare
for their colleagues as the main focus of Marriott healthcare policy.

TakeCare sponsors their members' journey to find inspiration to improve physically and
emotional health, pursue their careers, strengthen co-workers' relationships and strengthen
Serve 360 activities. TakeCare improves self-confidence, work ethic and helps members
find inspiration to work every day and feel fully accepted, respected, and supported.
Marriott’s members know they truly are important to the company and are part of a larger
purpose. Today, TakeCare has evolved from its roots in physical well-being to become it and
so much more. TakeCare was activated by Marriott’s hotels in every way high level in 2019.
With the launch of TakeCare from the outside, Marriott have invited everyone to join and
achieve the best balance in living a happy and meaningful life. TakeCare emphasizes the
special pillars of employees that are fundamental to living a happy and fulfilling life.
GRI 401 Employment 401-2 N/A N/A N/A

GRI 401 Employment 401-3 N/A N/A N/A

GRI 402 Labor/Management 402-1 N/A N/A N/A
Relations
GRI 403 Occupational Health 403-8 N/A N/A N/A
and Safety
GRI 403 Occupational Health 403-9 N/A N/A N/A
and Safety

GRI 403 Occupational Health 403-10  < "Be Safe" Occupational Safety and Health Plan: In 2019, Marriott continued  When setting up security committees,
and Safety to improve the Be Safe program, which was originally launched in 2017, which has it is common for members from
increased responsibility leadership level to implement and support security efforts in the various backgrounds departments
United States.I t’s international security and safety team provides training, strategy and participate in the committees.
technical expertise in security and safety management to help minimize damage and loss to

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 affiliates of managed assets. The staff is trained to assess and respond appropriately to
potentially threatening situations and Marriott hotels work closely with local, state, federal
and international authorities.

<Training and awareness to prevent injuries and accidents at work: As part of Be safe
plan, Marriott have ongoing safety training for all US companies on managed assets, as well
observation, reporting and accreditation plans. In 2019, they continued to Be Safe
a series of courses consisting of quarterly webinars focusing on various aspects of hotel
security plans. For international collaborators, they introduced daily project management
tools to assist in the management of a secure asset environment.

GRI 404 Training and 404-1  For Marriott to grow and continue to be successful, its associates must also be committed to  On average, associates complete 50
Education training for professional advancement. Training is also an essential way to maintain a hours of training per year.
renowned culture that focuses on associate engagement, participatory management, and
excellent customer service. To meet Marriott's global growth demands, they also need to
continue investment in a strong leadership pipeline to ensure associates are ready to take
on advanced leadership roles.

< Strategies and programs: Through skills training programs, professional development
opportunities, other learning experiences and growth in the number of hotels, Marriott offer
members a multitude of options for professional and personal growth. In 2019, Marriott
continued to develop an unparalleled learning experience for associates who focuses on
building digital learning paths tailored to the role. A renewed learning site, Digital Learning
Zone (DLZ), was developed throughout 2019 and launched in the new year to support this
experience.

< Performance appraisals: Performance development is carried out through ongoing

conversations between associates and their managers and periodic formal reviews are
carried out with all associates in managed properties. Since 2018, in Marriott’s updated
Leadership Performance Acceleration program, managers and associates are encouraged
to have ongoing conversations about performance and development throughout the year to
help associates develop career paths, chart a course to achieve those plans,

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 and monitor progress.
GRI 404 Training and 404-2 N/A N/A N/A
Education

GRI 404 Training and 404-3 N/A N/A N/A

Education

GRI 405 Diversity and Equal 405-1  Marriott is focused on creating programs and opportunities that benefit communities, help  At year-end 2019, 44% of Marriott’s
Opportunity strengthening the businesses and demonstrating how operating responsibly can create CEO's direct reporters were women.
economic opportunity. In the US, 56% of all management
were women. At the end of 2019,
In addition, their approach to diversity, equity and inclusion is focused on responsibility and Board of Directors consisted of 14
reach results. They also recognize the importance of cultivating a supply chain that includes members; nine were men; five were
diverse or companies owned by women. women.

In 2019, Marriott continue to make progress towards their goal of reaching 1,500 women-
owned and diverse hotels opened by the end of 2020, with 1,451 women-owned and
diverse hotels and over 1,001 women-owned and diverse hotel projects in their
development pipeline, year-end 2019. In 2019, Marriott spent approximately $995 million on
inclusive sourcing, including $613 million with women-owned businesses, $364 million with
minority-owned businesses, $8 million with companies owned by veterans and people with
disabilities in services, $8 million with LGBTQ companies and $2 million with companies
owned by people with disabilities.
GRI 405 Diversity and Equal 405-2 N/A N/A N/A
Opportunity

GRI 406 Non-discrimination 406-1 N/A N/A N/A

GRI 407 Freedom of Association 407-1 N/A N/A N/A

and
Collective Bargaining

GRI 408 Child Labor 408-1 N/A N/A N/A

GRI 409 Forced or Compulsory 409-1 N/A N/A N/A

Labor

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GRI 410 Security Practices 410-1 N/A N/A N/A

GRI 411 Rights of Indigenous 411-1 N/A N/A N/A

Peoples

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GRI 412 Human Rights 412-1  < Industry collaboration on risks that arise in the labor supply chain and during  In 2017, Marriott made human trafficking
Assessment construction: As part of their sustainability and social impact goals for 2025, Marriott Hotels awareness training a requirement for all
are committed to working with industry to address human rights risks in the construction property associates on managed and
phase and across global supply chain. For that participation in the Sustainable Hospitality franchised properties. At the end of
Alliance (formerly known as International Tourism Partnership) Human Rights Working 2019, approximately 186,916 additional
Group, Marriott participated in a series of co-creation workshops with industry colleagues to members worldwide have completed
harmonize policies and practices that address forced labor and migrant labor in the human trafficking awareness training;
Hospitality labor supply chain. bringing the total to over 725,000 since
training launched in 2016.
< The Importance of Incident Reporting: Marriott offer associates a variety of ways,
including anonymous channels to report illegal or unethical behavior. This includes a toll-  Associates with procurement and
free international call Business Integrity Hotline. The company does not tolerate retaliation purchasing responsibilities must
against individuals who raise concerns in good faith and has policies in place to protect complete the Online training on
these individuals. Over the past 20 years, Marriott has implemented a crisis reporting Procurement 101, which includes
protocol that includes a 24-hour Crisis Hotline managed by an independent third party and information about Marriott's human
available to access global properties. Since 2006, Marriott implemented the Marriott Incident rights policies. In 2019, more than 5,000
Reporting Application (MIRA), which is an internal application online system to collect and additional associates globally completed
report security-related incidents, including human trafficking, to Marriott-managed properties acquisition training.
outside the United States. These managed properties are required for enter incidents into
MIRA within 24 hours after the incident occurs or is reported. Critical incidents, including
suspicious activities around human trafficking, are flagged in the system for monitoring and
investigated by regional global security and safety directors.

< Ongoing Risk Assessments and Compliance Monitoring: Marriott Implements

Ongoing Risk management process to identify, prevent and mitigate risks relevant to human
rights. Internal audit department conducts an annual Ethical Conduct Survey across a wide
membership section, including officers and senior managers. Since 2017, Marriott have
included human rights criteria in their internal quality property certification survey audit to
ensure compliance with human trafficking awareness training application. These surveys
are carried out every six months to ensure that the properties meet specific requirements.
GRI 412 Human Rights 412-2 N/A N/A N/A
Assessment
GRI 412 Human Rights 412-3 N/A N/A N/A
Assessment

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GRI 413 Local Communities 413-1 N/A N/A N/A

GRI 413 Local Communities 413-2  Marriott International has a deep commitment to caring for the environment and  Community engagement activities
communities where they do business. The company continue to support the resilience and take place across Marriott portfolio.
sustainable development of the local communities and environments through natural capital They also established a network of
investments, disaster support, charities donations and voluntary activations. In addition, they Marriott Business Councils comprised
have established a Marriott Business network Boards made up of general managers and of General Managers and other hotels
other hotel leaders working together in a particular city, state, country or region to leaders working together in a
perpetuate corporate culture and drive macro business initiatives, including sustainability, particular city, state, country or region
industry advocacy and social efforts. to perpetuate the company culture
and drive macro business initiatives,
Through collaboration with key Marriott stakeholders and associated charity and volunteer including sustainability, industry
efforts, hotels and associates around the world continue to do good and make a significant advocacy and social impact efforts.
impact on communities where they do business. Throughout the year, Associates actively
volunteer in local communities around the world.
GRI 414 Supplier Social 414-1 N/A N/A N/A
Assessment
GRI 414 Supplier Social 414-2 N/A N/A N/A
Assessment
GRI 415 Public Policy 415-1 N/A N/A N/A
GRI 416 Customer Health and 416-1 N/A N/A N/A
Safety

GRI 416 Customer Health and 416-2 N/A N/A N/A

Safety

GRI 417 Marketing and 417-1 N/A N/A N/A

Labeling

GRI 417 Marketing and Labeling 417-2 N/A N/A N/A

GRI 417 Marketing and Labeling 417-3 N/A N/A N/A

GRI 418 Customer Privacy 418-1  Marriott International, Inc. has a comprehensive privacy and data security program to  Marriott International maintains a
protect the personal data of their guests and associates. comprehensive data privacy and

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 security program to protect the
< Overview of the privacy program: As part of its privacy program, Marriott is committed personal information of their
to respecting the principles of privacy that are in line with the essential legal and regulatory guests and associates.
standards enshrined in the privacy laws surrounding world. The company has standard
operating procedures, policies and guidelines governing collection, use, disclosure, transfer,
storage, and storage of personal data. Marriott Privacy Center, located on their official
website, includes the company’s Global Privacy Statement, which explains how the
company collects, uses, discloses, transfers, and retains data. Privacy Center, which
operates under the privacy manager also gives people the opportunity to exercise their
confidentiality rights and update communication preferences. Marriott has a dedicated
privacy office to handle the privacy questions of guests and associates, perform Privacy
Impact Assessments (IAPs) and comply with global privacy laws and regulations.

< Security Program Overview: Marriott uses organizational, technical, and administrative
measures for protect data. Marriott has a dedicated global information security organization
that focuses on application, network, and system security. This team is also responsible for
security, education, and response to the incident. The security program is designed to
implement a multi-layered approach to security and uses various technologies and
processes to control and protect users' access to the Marriott network, applications, and
applications information, as well as other security capabilities such as monitoring, alerting,
and responding to incidents. Marriott complies with the payment card industry (PCI), where
necessary, respects internal security monitoring and has SSAE 18 annual reports from its
relevant service providers.
GRI 419 Socioeconomic 419-1 N/A N/A N/A
Compliance

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