PREVIEW ACTIVITY (I) Fluentize, LLC. Copyright 2019. For use only with license.

Google Assistant: Making a Reservation (A2)

Work with a partner. Do the activities below about restaurants and reservations.

PART I Discuss the topics about restaurants below.

1 What are your favorite restaurants in the area where you live?
Describe the style of the restaurants and what you usually order.
2 How often do you go out to eat?
3 What does it mean to book a table at a restaurant?

PART II There is one mistake in each sentence below. Find each mistake and then rewrite the
sentences correctly.

1 Hi, I like to book a table for Tuesday at 7 PM.

2 Hi, I am call to make a reservation for Tuesday at 7 PM.

3 Hi, I can please make a reservation for Tuesday at 7 PM?

4 Hi, can I please reservation a table for Tuesday at 7 PM?

5 Hi, is possible to book a table for Tuesday at 7 PM?

PART III Choose which answer you think is correct for each sentence below.

1. Could I book a table for two at 7?

a. today evening b. today’s evening c. this evening

2. Our reservation is the name ‘Anna.’

a. under b. above c. about

PART IV Fill in the missing letters for the words below.

1 If a call is a t m t d, it is operated by computers or machines.

2 If a call is r c d d, it is saved or stored electronically on a device.
 PREVIEW ACTIVITY (II) Fluentize, LLC. Copyright 2019. For use only with license.
Google Assistant: Making a Reservation (A2)

PART I Choose the correct definition for the words below based on the context.

1 The restaurant is already full and doesn’t have any tables available in the evening.

available means... a. quiet / calm

b. important / necessary
c. free / open

2 The dinner party was awesome. Everyone enjoyed it a lot!

awesome means... a. great / amazing

b. bad / terrible
c. difficult / hard

3 Every month, my favorite restaurant updates their food menu with new dishes.

update means... a. to cancel a reservation

b. to have a delay or to be late
c. to make something more modern

PART II Study the phrase just in case below.

Linda: Hi Steve, can you call and make a reservation at the Blue Fish at 6:00 PM?
Steve: Sure, but just in case that’s not available, can I try 6:30 or 7:00 PM?
Linda: Yeah, that’s fine. Thanks.

*We use just in case to prepare for situations which could become true.

MORE EXAMPLES:

• Just in case our favorite restaurant is full, let’s discuss where else we could go.
• It will be very hot today, so let’s bring extra water just in case we need it.

PART III Fill in the spaces below with the answers from the box.

...my phone dies ...we get hungry ...they don’t take credit cards
...the traffic is really bad ...the hotel doesn’t have any

1. Let’s bring some cash to the restaurant just in case .

2. Let’s leave the house early just in case .
3. Let’s buy some sandwiches just in case later.
4. I’ll bring my phone charger just in case later.
5. Don’t forget to bring some shampoo just in case .
GOOGLE ASSISTANT:
MAKING A RESERVATION Fluentize, LLC. Copyright 2019. For use only with license.
Google Assistant: Making a Reservation (A2)

Preview Discussion Question

Can you explain what Siri, Alexa, or Google

Assistant is? Do you use any of these?

VIEWING ACTIVITY

PART I Choose the correct answer according to the information in the video.

0:10 1. Anna wants her reservation to be on / at Tuesday on / at 7 PM.

0:17 2. The Google Assistant needs 15 minutes / 50 minutes to make the reservation.
1:08 3. The Google Assistant canceled / confirmed the reservation with Anna after
making it.

PART II Write short answers according to the information in the video.

0:29 1. What does the Google Assistant say at the start of the phone call?

0:38 2. What kind of information does the restaurant worker ask Google Assistant?

PART III Choose true or false according to the information from the video.

0:29 1 TRUE FALSE The Google Assistant records the call with the restaurant.

0:48 2 TRUE FALSE The restaurant has a table at 7 PM available for a reservation.

1:15 3 TRUE FALSE The reservation was canceled when Anna arrived at the restaurant.

PART IV Discuss the questions below after watching.

1 What other types of reservations 2 What kind of functions other than

could Google Assistant help make? making reservations do you think Google
Assistant might have?
 POST-VIEWING ACTIVITY (I) Fluentize, LLC. Copyright 2019. For use only with license.
Google Assistant: Making a Reservation (A2)

PART I Put the terms in the box in the context below. One term isn’t used!

recorded update available awesome case books

The Google Assistant calls to make a reservation for 7:00 PM. It also asks Anna if 8:00
PM is fine just in (1) 7:00 PM isn’t (2) .

The Google Assistant tells Anna that it will (3) her in the next 15
minutes about her reservation.

The Google Assistant says that the call will be automated and (4) .

The Google Assistant (5) a table for two people at 7 PM on Tuesday.

PART II Study the prepositions below at / on / between / and in.

PREPOSITIONS FUNCTIONS EXAMPLES

at + specific time
at Can I book a table at 7:00pm?
used to tell the exact time

on + day & date Can I book a table on (for)

on (or for)
(For reservations, we can also use for) Tuesday the 12th at 7:00pm?

between [time] and [time] Can I try between 7:00 and 8:00
between
used to for a period separating two times just in case 7:00 isn’t available?

in + time (minutes, hours, weeks, etc.)

in I’ll update you in 15 minutes.
used to say at what point in the future

PART III Fill in the correct preposition of time for each sentence below.

1. I’ll be at the restaurant 20 minutes.

2. We made the reservation Friday noon. Are you coming?
3. We’ll arrive at the restaurant sometime 8:00 and 8:15.
4. Your food will be ready 5 minutes. Sorry for the delay.
5. I’ll arrive 7:15 PM.
6. Our reservation will be Saturday evening. We’re not sure about the time yet,
but probably 6:00 and 6:30.
7. Our reservation will be the 18th of August, which is one month.
POST-VIEWING ACTIVITY (II) Fluentize, LLC. Copyright 2019. For use only with license.
Google Assistant: Making a Reservation (A2)

Grammar Point: Past Simple Questions (using did / didn’t / was / wasn’t / were weren’t)

In the video, the restaurant worker asks: “When did you say they want to come in?”

QUESTION PHRASE DID / DIDN’T SUBJECT VERB [REST OF SENTENCE]

When did you say they want to come in?

Which restaurant did they visit yesterday?

Questions in the past simple for the verb to be:

QUESTION PHRASE WAS(N’T) / WERE(N’T) SUBJECT [REST OF SENTENCE]

Where was your dinner party last night?

How much were the drinks on the menu?

PART I Make questions using correct form of did.

1 Where did you go last night ? We went to a cocktail bar last night.

2 What ? We thought that the food was awesome.

3 Why ? We left the restaurant because it was too crowded.

4 How ? He got to the restaurant by bicycle.

5 Who ? We ate with some of our best friends.

6 When ? Our friends met us a few minutes after 8pm.

7 How long ? We waited about one hour for the food to come.

PART II Make past simple questions using a question word and a form of the verb to be.

1 Where was your dinner party ? My dinner party was at home.

2 ? Not good. It took us 20 minutes to find parking.

3 ? We were at the restaurant for about 2 hours.

4 ? The cost of the meal was $45.
5 ? The servers were stressed because it was so busy.
6 ? Our friends were late because there was bad traffic.
7 ? The view from the restaurant terrace was awesome.
 DIALOGUE ACTIVITY Fluentize, LLC. Copyright 2019. For use only with license.
Google Assistant: Making a Reservation (A2)

PART I Fill in the dialogue with the Google Assistant and the restaurant worker.

Let me check Can I get their name How may I help you awesome
When did you say How big is the party can I book a table

R = Restaurant Worker G = Google Assistant

R: El Cocotero. ?
G: Hi, I’m the Google Assistant calling to make a reservation for a client. This
automated call will be recorded. for
Tuesday the 12th?
R: Ok, cool. ?
G: It’s for two people.
R: Great. they want to come in?
G: Tuesday, at 7:00 PM.
R: Ok. . I don’t have 7:00, but we can do 8:00.
G: Yeah, 8:00 PM is fine.
R: Perfect. ?
G: The first name is Anna.
R: Ok. We’ll see Anna Tuesday. Thank you.
G: Ok, . Thanks a lot.

STUDENT A: Restaurant Worker STUDENT B: Google Assistant

*Read and study your role in the dialogue. Then role play it together.

PART II Follow the instructions and have another role play call.

Student A: Restaurant Worker (R) Student B: Google Assistant (G)

(R) Student A: Answer the phone.

(G) Student B: Say who you are, give information about your reservation (from
Part I). Apologize and cancel the reservation.
(R) Student A: Confirm the cancellation.
(G) Student B: Ask to make a new reservation. (Day: Thursday, Time: 7:00 PM)
(R) Student A: Tell the caller it’s full and suggest another day and time.
(G) Student B: Confirm the new day and time.
(R) Student A: Thank the caller.