Dear Seller Performance Team,
We understand that you have deactivated because we have violated Amazon’s Seller Drop shipping
Policies.
https://sellercentral.amazon.com/gp/help/G1801
I am a principal of “KIRAN INTERNATIONALS” and I am writing to you today in regard to our account
review after we received a notification stating that we had been identified as drop shipping.
Greater Details on Root Cause of Drop Shipping Policy Violation:
(Greater detail on the root cause(s) of not Shipping/fulfilling Orders)
We investigated and identified that some of our recent orders have violated Amazon’s Drop Shipping
Policy.
We purchased a product directly from a retailer and sent to our customer because we had run out of
stock of this item and unable to send few remaining quantities.
We did not identify our self as the seller of our products on all packing slips and other information.
Mistakenly, packing slips, invoices, and external packaging on the product which we sent to the
customer which made customers confused about where the package had been shipped from.
We did not educate our employees about Amazon Drop Shipping Policy.
https://sellercentral.amazon.com/gp/help/help.html?itemID=G201808410&language=en_US.
Greater detail on the actions taken to resolve the concerning issue.
We have already terminated our contract with the VA who engaged in non-compliant behavior.
Got our entire business operatives to revisit Amazon Review Policy in complete detail through this link:
https://sellercentral.amazon.com/gp/help/G201808410
With immediate effect, we have ceased to use Face book to get positive reviews and asking people to
help us remove negative reviews, or making contact with customers that violates Amazon policies.
We will create new listings according to your policies, only using variations if the items are genuine
variations, such as color or size differences.
We will not create parents with not legitimate variation children.
I’ve trained all my staff to follow the above practices to ensure we do not have this issue reoccur.
Greater detail on the steps you have taken to prevent the reoccurrence of this violation.
I will always comply with all other terms of your seller agreement and applicable Amazon policies.
I will check all new listings before they are published to ensure we are not misusing ASIN variations any
more.
We fully acknowledge the fact that offering compensation for Amazon customer reviews, asking for only
positive reviews, asking to remove negative reviews are all completely against Amazon policies.
We will never again drop ship an item to one of our customers.
We now store all Merchant-Fulfilled products at our facility until we are fully able to implement FBA, as
we intend to completely switch to an FBA model.
We will continuously monitor existing or any updated Amazon Policy under "Prohibited seller activities
and actions" to prevent the direct or indirect violation of Amazon policies including review manipulation, in
immediate effect or anytime in future.
This plan reflects our complete dedication to remain in 100% compliance with Amazon's policies going
forward.
Please let us know if there is anything else we need to do to prevent such issues in the future.
Will always inform Amazon.com security team if any suspicious act or thing happens.
Adhere to all applicable laws and abide by all Amazon.com policies.
Always maintain current account information.
Always act in a manner that ensures a trustworthy experience for Amazon.com customers.
We will never try to approach any customer outside of Amazon's buyer messaging, and will use this
option in accordance with Amazon's Policies.
Our conversation with customers within Amazon's platform would be 100% compliant and will revolve
around only order fulfillment and related customer service.
Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
We believe that we have taken all the steps necessary to eliminate our mistakes in our current listings
and to stop this reoccurring.
Please may I have my selling privileges restored?
Kind regards,
KIRAN INTERNATIONALS.
