1.

Positive gestures are body signals that make you look:

A) Relaxed
B) Arrogant
C) Hurtful
D) Nervous
2. Non-verbal communication does not involve:
A) Words
B) Silence
C) Space
D) Gestures
3. Between a speaker and a listener, the closest zone of personal space possible is:
A) Friendly
B) Intimate
C) Social
D) Public
4. Giving non-verbal message is:
A) Spontaneous
B) Tutored
C) A dramatic skill
D) Deliberate
5. Human communication is essentially:
A) Imperfect
B) Short-lived
C) Emotional
D) Perfect
6. If a speaker winks after saying something, it suggests to the audience that the subject is
A) True
B) Incredible
C) Serious
D) Non-serious
7. Your email address is a representation of _______.
A) your school
B) you
C) your work ethic
D) your teacher
8. Filters that affect the content of a message are in:
A) The mind of the speaker
B) The medium of communication
C) The mind of the listener
D) The minds of both the speaker and the listener
9. ____ is not one of the 7 C’s of communication:
A) Clarity
B) Character
C) Conciseness
 D) Correctness
10. What does BCC stand for?
A) Behind Carbon Copy
B) Business Copy Carbon
C) Blind Copy Cat
D) Blind Carbon Copy
11. What is the first part of an email address [email protected] i.e. lsedlacek
called?
A) Log In
B) User Name
C) Host Name
D) Recipient
12. You should _________ your emails before sending. Once they are sent you cannot get them
back.
A) return
B) reply
C) review
D) remind
13. Typing emails in ALL CAPS is the same as ____________________.
A) messaging
B) browsing
C) shouting
D) making a point
14. Basic rules are called _________.
A) etiquette
B) good manners
C) politeness
D) respect
15. Which of these is a good example of an email username?
A) sassychick1999
B) johntsmith1
C) whatever2002
D) youcantguessme1
16. The signature line feature in e-mail is a time saving advantage because:
A) Users can sign their name in cursive so it looks like a handwritten signature
B) The user does not have to type their name and contact information each time they
send an email
C) It looks cool
D) It makes your e-mail look fancy
17. "Good Morning Mr. Thomas" is an example of a ________.
A) Salutation
B) Closing Statement
C) Email Body
D) CC
18. Report use features as:
A) Mobile
B) Graphics and images
C) Method
D) Account
19. The report is always written in:
A) Sequential manner
B) Irregular manner
C) Horizontal manner
D) Data biased manner
20. Which type of report is report of action:
A) Analytical report
B) Periodic report
C) Recommendation report
D) Data report
21. A statement of the results of an investigation of any matter on which definite information is
required is called ____
A) Letter
B) Mails
C) Report
D) Job application
22. A short paragraph thanking any person or organization which gave you help in collecting data is
called.
A) Acknowledgement
B) C-glossary
C) Summary
D) Introduction
23. A summary of the report in which you include one structure or so for every main section of your
report is called
A) Glossary
B) C-introduction
C) Abstract
D) Summary
24. States the purpose of report, scope of the report and explanation of arrangement of report
sections is known as
A) Title page
B) Summary
C) Introduction
D) Glossary
25. A list of works on a subject or by an author that were used or consulted to write a research
paper, book or article is called ____.
A) Body
B) Conclusion
C) Bibliography
 D) Suggestion
26. Letter written for searching or seeking a job is called:
A) Resume
B) Job Application
C) CV
D) Prospecting Letter
27. Job letter is also called:
A) Prospecting letter
B) Application
C) Cover letter
D) Resume
28. A good cover letter will
A) Make a good first impression
B) Answer the question ―Why should I hire you?
C) Present your qualification directly
D) Get you a job
29. The job application letter is
A) A statement of your job objective
B) A summary of your qualifications and experiences
C) A description of your core strength and suitability for job
D) A foreword
30. Which of the following is NOT something that a cover letter should always contain in its closing
paragraph?
A) Request for an interview
B) Statement that you look forward to hearing from the recipient
C) Statement thanking the employer for considering the cover letter
D) Your availability/interest in attending an interview.
31. What’s the best way to make value judgments or claims of personal attributes more credible in
a cover letter?
A) Use very positive language in making the claim
B) Substantiate the claims by backing them up with examples
C) There is no good way to make such claims, so omit them
D) Not an important aspect
32. The structured for report writing as:
A) Genre
B) Advanced
C) Difficult
D) Easy
33. Which part of the letter contains the main content:
A) Body of the letter
B) Heading
C) Complimentary close
D) Signature
34. The word interview is derived from
 A) Latin
B) French
C) German
D) Spanish
35. Interviews are conversations with _______
A) Fun
B) Purpose
C) Friendliness
D) Informality
36. Which kind of interview includes a process in which the employability of the job applicant is
evaluated?
A) Stress interview
B) Screening interview
C) Group interview
D) Behavioural interview
37. In which of these, more than one candidate is interviewed?
A) The behavioural interview
B) The stress interviews
C) The group interviews
D) The audition
38. The term interview has been derived from French word_______
A) Enter-voir
B) Anter-view
C) Inter- voir
D) Entre-view
39. A panel interview as known as __________.
A) Panel interview
B) Face to face interview
C) Board interview
D) Group Interview
40. Which one is the type of un-structural interview:
A) Panel Interview
B) Group Interview
C) Behavioural Interview
D) One-on-one interview