21LSA01 - LIFE SKILLS

Unit I COMMUNICATION SKILLS

LISTENING SKILLS
1) The first thing to be done while taking listening comprehension is
_____________.
a) memorizing the audio b) identifying nouns
c) listen to key points d) listen to the question words
2) ______________ is a higher level of listening.
a) Listening to understand b) Listening to ask questions
c) Listen to learn pronunciation d) Listening to criticize
3) Which statement is true?
a) Listening is a passive activity. b) Listening is an active
activity.
c) Listening has to be done partially. d) Listening is a dull activity.
4) Listening with _________________ helps the reader to put himself/herself in
others‟ shoes.

a) Critic‟s perspective b) empathy

c) awareness d) openness

5) Choose the right activity related to listening:

a) It is a psychological process.
b) It is simply the act of perceiving the sound by the ear.
c) It is a natural process and not a skill.
d) It is a physiological process.
6) No jumping in, no judging and no justifying are the qualities of listening with
___________.
a) empathy b) openness
c) awareness d) questioning attitude
7) Your facial expression while __________ is a clear indicator of your thoughts
and mood to the one who speaks.
a) listening b) reading
c) criticizing d) dancing

8) Identify the one which is NOT a barrier for good listening?

a) Prejudice b) Distractions
 c) Eye contact d) Interrupting
9) The four main types of distractions are physical, mental, auditory and
____________.
a) visual b) pictorial
c) psychological d) both a and b
10) _____________ will help in controlling fear while communicating.
a) Keeping calm b) Interrupting often
c) Avoiding eye contact d) Questioning

READING SKILLS
11) Reading skills are abilities that pertain to a person's capacity to
______________the written language and text.
a) read b) read and comprehend

c) read, comprehend and interpret d) skimming

12) ___________, connecting information from texts to our own ideas and
opinions, is a key element of reading comprehension.
a) Inference b) Retention
c) Vocabulary d) Skimming

13) Find out the technique which is NOT helpful in improving reading
comprehension.
a) Looking for the main idea b) Using context clues
c) Criticizing the text material d) Asking questions

14) ______________ is the last process in SQ4R technique which can be applied
in reading books, articles, newspapers, etc.
a) Reading b) Reciting
c) Surveying d) Reviewing

15) ____________ will help in visualizing, making sense of the text and carrying
a general idea of the reading material.
a) Reading b) Reciting c) Surveying d) Reviewing
16) Looking for interesting sections, reading daily and reading it in mind are a
few techniques which help to improve reading _____________.
a) a book b) a scholarly article c) a newspaper d) a and b

17) ___________ are the most useful resources in improving vocabulary.

a) Dictionary and thesaurus b) Atlas
c) Encyclopedias and Cookbooks d) Textbooks

18) Using flashcards is often used in the activities related to improve

_____________.
a) listening skill b) speaking skill
c) reading skill d) vocabulary

19) Which is NOT a good technique to improve reading skills?

a) Read as much as you can without worrying about understanding.
b) Read as much as you can whenever you can.
c) Re-read the study material.
d) Guess vocabulary from context.
20) ____________ is the act of searching a particular information in a text with a
particular approach.
a) Scanning b) skimming c) skipping d) reviewing

21. What will be the third stage of listening?

a)Responding
b) Evaluating
c)Understanding
d) Remembering

22. In which stage the listener assesses the information they?

a)Responding
b) Evaluating
c)Understanding
d) Remembering
23. Which of these is not step in the listening process??

a) To stop talking
b) Receiving
c) Misinterpreting
d) Responding

24. Which of these is the first step in the listening process?

a) Stop talking
b) Receiving
c) Interpreting
d) Responding

25. Which of the following is the third step of listening?

a) Stop talking
b) Receiving
c) Interpreting
d) Responding

26. _____ is the last step of listening process?

a) Stop talking
b) Receiving
c) Interpreting
d) Responding

27. Which of these is not a type of listening?

a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Musical listening

28. Which of these types of listening lacks depth?

a) Appreciative listening
b) Superficial listening
 c) Focused listening
d) Musical listening

29. In which of these types of listening, does the listener feel grateful?

a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Musical listening

30. Which of these types of listening is followed by skill listener?

a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Musical listening

31. In which of these, the listener puts himself in place of the speaker?

a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Musical listening

32. Which of these should be avoided for effective listening?

a) Pre-listening analysis
b) Listening to structured talks
c) Team listening
d) Predicting

33. In which of these does the listener pick up special features?

a) Listening in conversation interaction

b) Listening to structural talks
c) Predicting
d) Team listening

34. Which of these is based of effective listening?

 a) Note talking
b) Note talking
c) Letter talking
d) Predicting

35. Which of these should be avoided while note talking?

a) Concentration
b) Evaluation
c) Listening
d) Using phrases

36. What will be the third stage of listening?

a) Responding
b) Evaluating
c) Understanding
d) Remembering

37. The level of listening except?

a) Clarifying meaning
b) Acting generatively
c) Attentive presence
d) Hearing ability

38. Learner problem in listening except?

a) Lack of confidence
b) Limited vocabulary
c) Fail to recognize signals
d) Lack of self-respect

39. The greatest difficulty with listening is inability to control?

a) Speaker speed
b) Language
c) Both a and b
d) None of these
40. What is the last step in the listening process?

a) Responding
b) Clarify
c) Action
d) Listening

41. Which step in the listening process involves focusing on a

particular sound or message?

a) Understanding
b) Responding
c) Listening
d) Attending

42. Which step in the listening process involves assigning meaning to

messages?

a) Understanding
b) Responding
c) Listening
d) Attending

43. The self-absorbed listener is primarily focused on _____________?

a) Their on need
b) Listen carefully
c) Focus on what teacher says
d) Responding

44. Active listening involves responding in what three ways?

a) Content, feeling and thought

b) Feeling, understanding and thoughts
c) Thoughts, skills and understanding
d) Mentally, verbally and non-verbally
 Unit II COMMUNICATION SKILLS
1. Find the expansion of IPA
a) International Phonetic Alphabet b) International Pronunciation
Association
c)Internal Phonetic Association d) Indian Phonetic Association
2. There are 26 alphabets in English but there are ____ sounds
a) 44 b) 56 c) 43 d) 50
3. The letters a,e,i,o,u are the vowels but there other vowel group of sounds
and they are called as ________.
a) diphthongs b) intonation c) high pitch d) low pitch
4. ________ means that the sound is made by air moving from the back of
your mouth through and out your lips
a) Vowels b) Consonants c) Diphthongs d) Intonations
5. _________ vary from country to country, city to city, and town to town.
a) Accents b) Vowels c) Consonants d) Intonations
6. Extempore is a ___________word which means speaking without
preparation.
a) Latin b) German c) Spanish d) French
7. For structuring your speech, a presenter needs ____ T‟s
a) 3 b) 4 c) 5 d) 6
8. __________ can help in giving a great impact in the opening of the
speech.
a) anecdotes b) presentation c) written work d)
worksheets
9. The end of the speech can carry __________.
a) thought provoking notes b) presentation c) videos d)
jokes

10. The meaning of the idiom „the picture of health‟ is ____________.

a) Extremely health b) Weak c)Hunchback d) Ill-tempered

11. The word DEFENESTRATE means ________.

a) remove one from the job b) happiness c) lucky d)
permanent
 12. Your negligence at your works brings __________ to you.
a) success b) appreciation c) defamation c) slander
13. If someone takes initiative it means they are ________ about doing
something.
a) not active b) remember c) setting up d) set back

14. When you record your talk, you can listen to your own speech and
spot any _______ you‟re making in order to eradicate them
a) mistakes b) examples c) words d) quotes
15. When you record your talk, it‟s something as obvious as using the
wrong grammar tenses, just make a mental note of it and ______
a) leave it b) repeat the sentence correctly c) forget it d) not to be
repeated
16. Recording your talk provides you with a lot of ______ information based
on which you can improve your spoken English.
a) actionable b) invaluable c) unwanted d) unnecessary
17. Recording your spoken English does _______ to your English fluency and
is more effective than just speaking out loud
a) damage b) disturbance c) wonders d) criticism

18. Tongue twisters are a great way to practice and improve ______
a) pronunciation and fluency b) reflective thinking c) rational
thinking d) interpersonal skills
19. Tongue twisters can also help to improve ____by using alliteration,
which is the repetition of one sound.
a) accents b) written skill c) personality d)
communication skill
20. Tongue twisters are not just for kids, but are also used by actors,
politicians, and public speakers who want to sound clear when ______
a) speaking b) writing c) comprehending d) remembering

21. Without _____ skills, the ability to progress in the working world
and in life, itself wpuld be nearly impossible
a) Listening
b) Speaking
c) Writing
d) All of Them
22. Which of these is the study and classification of speech sounds?
a) Genstures
b) Speech Style
c) Phonetics
d) Spoof

23. Which of these is not an element of the speaking technique?

a) Voice Quality
b) Word Stress
c) Apperance
d) Correct Tones

24. Which of these means giving emphasis to a syllable?

a) Voice Quality
b) Word Stress
c) Tone
d) Message

25. Which of these factors is not involved in the determination of

correct tone?
a) Pitch
b) Dressing Style
c) Quality
d) Strength

26. Formal speaking has casual approach to something__

a) True
b) False

27. Skills that allow the speaker to convey his message in a _____
manner
a) Passionate
b) Thoughtful
c) Convincing
d) All of them

28. Which of these should be avoided for an effective speech?

a) Determination of the purpose
b) Selection of message
c) Lack of interest
d) Selection of theme

29. Which of these factors is not required to determine the purpose of

speech?
a) Providing information
b) Discouragement
 c) Accepting ideas
d) Entertainment

30. Which of these should be avoided for an effective speech?

a) Planning of speech
b) Preparation of speech
c) Long sentences
d) Organisation

31. What is the maximum time for a short speech?

a) Ten minutes
b) Thirty minutes
c) Foty Five minutes
d) One Hour

32. Which one problem is mostly faced during speaking?

a) Lack of confidence
b) shyness
c) Time pressure
d) fear of being laughed at

33. Inter personal means:-

a) face to face interaction
b) Exchange of information
c) Exchange of personal information with family or friends
d) A and B Both

34. semi personal means:-

a) face to face interaction
b) Exchange of information
c) Exchange of personal information with family or friends
d) A and B Both

35. Informal speaking means:-

a) face to face interaction
b) Exchange of information
c) Exchange of personal information with family or friends
d) A and B Both

36. Environmental barriers are the same as ______ noise

a) Phsiological
b) Psychological
c) Physical
d) Sociological
37. ___communication includes tone of voice bodylanguage, facial
expressions etc
a) Non-Verbal
b) Verbal
c) Notice
d) Letter

38. ____is defined as the ability to deliver information with

speed,accuracy and proper expression
a) Fluency
b) Vocabulary
c) Grammer
d) Pronounciation

39. In which the body of word used in a particular language

a) Fluency
b) Vocabulary
c) Grammer
d) Pronounciation

40. The way in which the a word pronounced_____.

a) Fluency
b) Vocabulary
c) Grammer
d) Pronounciation

41. which one can make your speech more powerful and more effective
a) Fluency
b) Vocabulary
c) Grammer
d) Pronounciation

42. The act of conveying information or expressing one‟s feeling in

speech is called_______?
a) Speaking
b) Listening
c) A and B Both
d) None of These

43. Which of these does not come under short speech?

a) Introducing dignitaries
b) Presenting reports
c) Giving a briefing
d) Presenting an award
44. Which of these is not a type of means of speech delivery?
a) Reading
b) Memorization
c) Scolding
d) None of these

45. Before a speech, when you picture yourself giving the presentation,
you should imagine all of the elements below except__
a) Effective delivery
b) Nervousness
c) the possibility of failure
d) Sucess

46. Which of these ingredients is not required for selection of theme?

a) Planning
b) Disorganisation
c) Preparation
d) Organisation

47. Which of these should be avoided during the delivery of a speech?

a) Confidence
b) Clarity
c) Pauses
d) Rudeness

48. A speech must always present ___

a) Facts
b) Opinions
c) Suggestions
d) Perspectives
 Unit III - Communication Skills

1. Writing is very much associated with ____________

(a) Thoughts and ideas (c) Speech

(b) Thinking (d) Length

2. Parallel construction is also called as ____________

(a) Paragraph (c) Parallel structure

(b) Concord (d) Vocabulary

3. Subordinate clauses are also known as ___________

(a) Independent clauses (c) Parallelism

(b) Dependent clauses (d) Transition

4. Clarity in writing is a co- factor of_________

(a) Words (c) Clauses

(b) Phrases (d) Coherence

5. „BCC‟ in e- mail is ____________

(a) Blind Carbon Copy (c) Business Commercial Copy

(b) Business Carbon Copy (d) Best Conference Copy

6. __________ should be avoided in writing

(a) Acronym (c) Quotations

(b) Sub headings (d) Contractions

7. An e-mail must be __________

 (a) Lengthy (c) With too many
attachments

(b) Brief (d) With References

8. __________ is very much replaced by letter writing

(a) WhatsApp message (c) Letter Writing

(b) Tweet (d) Notices

9. __________ is written before the body of the letter

(a) Salutation (c) Enclosures

(b) Closure (d) Signature

10. __________ is not a type of formal letter

(a) Apology letter (c) Letter to a friend

(b) Requisition letter (d) Joining letter

11. Students can gain ____________growth from online reading.

a) Reading b) Writing c) listening d)Speaking
12. Students who are building _____________ skills understand the basics of
Internet safety.
a) negotiation b) digital literacy c) LSRW d) social media

13. ___________ is not an e-resource.

a) e-journal b)Pdf c) e-book d) a bottle opener

14. Digital literacy and _____________is an inseparable and powerful

combination.

a) text book b) library c) magazine d) social media

15. _______ are hugely popular amongst millennial and Gen Z internet
users.

a) memes b) forms of art c) Pictures d) videos

 16. __________ is the proper way to behave.

a) Social law b) Etiquette c) Ethics d) Values

17.___________ is the concept of what is good, bad, right and wrong.

a) Teaching b) Ethics c) Rules d) learning

18. We have to remember that whenever we connect with a social media

network, we are joining a _____________.

a) Family b) force c) community d) troop

19.___________ does what it says on the tin.

a) Info graphics b) Memes c) Videos d) Editing

20. E-resources have a prominent role to play in supporting ___________ and

in fulfilling educational objectives.

a) Primary b) play school c) higher education d) professionals

21. ___ means communication without words.

a. Object communication
b. Written communication
c. Oral communication
d. Non-verbal communication
22. The person who transmits the message is called ___.
a. channel
b. sender
c. receiver
d. response

23. ___ aims at making people work together for the common good of the
organization.
a. communication
b. conversation
c. combination
d. connection
24. Normally communication is ___, wherein the information or message is
transferred from one person to another.
a. impersonal
b. interpersonal
c. personal
d. important

25. A ___ connects the sender to the receiver.

a. Channel
b. Noise
c. Communication
d. feedback

26. Most of us use ___ and ___ in addition to words when we speak.
a. words and gestures
b. gestures and body language
c. body language and posture
d. posture and eye gazing

27. Dialogic listening is also known as ___.

a. therapeutic
b. appreciative
c. relational
d. evaluative

28. ___ means looking quickly over a textbook to get a general superficial idea
of the content.
a. scanning
b. extensive reading
c. skimming
d. intensive

29. ___ reading is ideal and helps comprehension

a. extensive
b. loud
c. intensive
d. silent

30. ___ is the full form of the abbreviation TQM.

a. team quality management
b. total quality management
c. total quality manager
d. total quality management

31. Communication that takes place between the members of an organization

within itself is ___.
a. external
b. formal
c. informal
d. internal

32. ___ is sent to a specific group of people whereas ___ may be meant for the
general public.
a. notice, memo
b. memo, circular
c. notice, circular
d. circular, notice

33. The problem with proofreading is that you will have to be good at ___ and
___.
a. spelling, punctuation
b. pronunciation, spelling
c. punctuation, pronunciation
d. paraphrasing, spelling

34. Every sentence has two essential parts a ___ and a ___.
a. clause, predicate
b. subject, phrase
c. predicate, subject
d. subject, clause
35. Oral communication ensures___ and ___.
a. fluency; speed
b. adequate attention; immediate response
c. speedy interaction; immediate response
d. speed; attention

36.Unclarified assumptions in communication can lead to ___ and ___.

a. premature evaluation, poor listening
b. lack of planning, physical barriers
c. information overload, selective perception
d. confusion, misunderstanding

37. The primary goal of communication is to ___.

a. to create barriers
b. to create noises
c. to effect a change
d. none of these

38. The ___ of the correct channel depends on the situation under which the
communication takes place.
a. chance
b. choice
c. change
d. channel

39. ___ is the study of touches as non-verbal communication.

a. haptics
b. body language
c. gestures
d. prosody

40. ___ is an announcement sheet that is sent to a specific group of people.

a. notice
b. memo
c. circular
d. letter
41. ___ is essentially a statement of facts of a situation, project process, or test
and it should be supported by.
a. notice, proof
b. technical report, evidence
c. memo, information
d. letter, documentors

42. ___ is done when you need to continue learning and studying that you
develop your own thinking and skills.
a. professional reading
b. action
c. extensive
d. intensive

43. ___ and ___ as visual aids should contain the minimum information
necessary.
a. flip charts slide
b. PowerPoint, overhead projects
c. video, film
d. overhead projects, slides

44. Too much of ___ communication in the workspace may also prove ___. It
may lead to negligence of work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative

45. Communication helps managers utilize ___ and ___ in the most effective
and efficient manner.
a. employees, organization
b. control, evaluation of performance
c. plans, goals
d. manpower, resources
 Topic : Professional Skills ( Unit: IV and V)
1. Our dress code is an example of _____________ communication.
(A) verbal
(B) nonverbal
(C) written
(D) spoken

2. What is the best way to keep an audience engaged when giving a speech?
(A) By presenting new information about the topic
(B) By presenting information the audience already knows
(C) By presenting information the audience agrees with
(D) By presenting information the audience disagrees with

3. James is speaking on a complex and detailed topic. He wants to create

visuals that will help the audience understand his subject more clearly. How
might James achieve this goal?
(A) Writing complete paragraphs on his visuals
(B) Using bullet points covering key information
(C) Including full sentences on each poster
(D) Using low-contrast ink

4. What does it mean for a presentation to be audience-centered?

(A) the presenter assumes what the audience wants to hear.
(B) the presentation starts off with audience questions.
(C) the presenter researches the audience's demographics, needs, motivations
and characteristics.
(D) the presenter lets the audience members ask questions at the end.

5. When giving a presentation in front of an audience you should do all of the

following except for:
A. Speak loud and clear
B. Provide handouts if needed
C. Dress professionally
D. Look at your screen and not the audience
6. Which of these is the most important tool of communication?
a) Body language
b) Gestures
c) Language
d) Posture

7. Which of these must be avoided in any presentation?

a) Proper grammar
b) Complex words
c) Short sentences
d) Clear voice

8. Which of these is the best way to establish a proper rapport with audience?
a) Pointing a finger
b) Making eye contact
c) Waving your hands
d) Standing erect

9. Which of these is a sign of under confidence?

a) Speaking and naturally shifting your eyes around
b) Transfixed on one face
c) Pointing your finger
d) Using your hands

10. Which of the following steps should be completed first when preparing to
give a presentation?
(A) Consider your audience
(B) Define your purpose
(C) Organize your content
(D) Designing a multimedia presentation
11. The performance norm defines the level of
A. Work Effort & Attitude
B. Attitude & Contribution Performance
C. Constructive Criticism
D. Contribution Performance & Work Effort

12. Which of the following is not a stage of team development?

A. Forming
B. Deciding
C. Adjourning
D. Storming

13. Which of the following is NOT a symptom of GroupThink?

A. Illusions of vulnerability
B. Belief in inherent group morality
C. Applying direct pressure to deviants
D. Self-censorship by members

14. A problem exists when there is a difference between reality and expectation.
A. May be
B. True
C. May not be
D. False

15. A hostile situation resulting from opposing views.

A. brainstorming
B. compromise
C. conflict
D. consensus
16. Rotating team roles is a good way to keep all members involved.
A. May be
B. True
C. May not be
D. False

17. The problem-solving method in which each side gives up something of

value to help solve a problem.
A. compromise
B. consensus
C. constraint
D. problem solving

18. That which a person wants to attain.

A. goal
B. compromise
C. problem solving
D. constraint

19. When addressing someone involved in a conflict, ______.

A. talk to him or her in front of other people
B. try to embarrass them
C. use “you” messages
D. treat the person as you would want to be treated

20. A group technique used to develop many ideas in a relatively short time.
A. brainstorming
B. compromise
C. conflict
D. consensus

21. People who like to control others are the most effective team leaders.
A. May be
B. True
C. May not be
D. False

22. Teamwork is the willingness people have to work with others toward
common goals.
A. May be
B. True
C. May not be
D. False

23. Teams occur when a number of people have ______________ and recognise
that their personal success is dependent on the success of others.
A. Similar jobs
B. The same manager
C. A shared work environment
D. A common goal

24. What is a Team?

A. A group of people working on different things.
B. A group of people where one member does all the work.
C. A group of people where one member makes all the decisions.
D. A team is a small group of people working together for a common
purpose.

25. You are a person with of ______________ if you stand by your values even if
others put pressure on you to do something that is wrong or if they make fun
of you.
A. integrity
B. attitude
C. attendance
D. empathy
 26. A presentation is a form of oral communication in which
person shares factual information with an audience that is__.

a) specific b) small c) large d) mixed

27. The presenter acts as the:

a. delivery of the information
b. medium of the information
c. advocate of the information
d. supporter of the information

28. The three major element of presentation do not include?

a) an audience

b) specific content

c) a presenter

d) visual aids

29. Reading out a presentation is:

a. not allowed
b. allowed
c. helpful
d. dull
30. To select the content of your presentation you should know
the audience need.
a) your purpose
b) the time limit
c) available material
d) material is not needed
31. When giving a presentation in front of an audience you
should do all of the following except for__?
a) speak loud and clear
b) provide handout if needed
c) dress professionally
d) look at your screen not the audience

32. The key of success is__

a) practice
b) preparation
c) effort
d) both a and b

33. A good presenter should take a well__.

a) good physical appearance
b) dressing well
c) speak louder
d) none of the above
34. To become more affective you need to take control of
a) the material
b) the audience
c) your behavior
d) all of the above

35. ___of a presentation is the most important part

a) Beginning b) middle c) end d) none of these

36. In beginning you should give firstly
a)your introduction
b) summary of a topic
c) asking irrelevant questions
d) further information

37. A good technique to get your audience attention

a)a statement made to surprise
b) asking rhetorical questions
c) asking introduction to the audience
d) none of these

38. What should you give your objectives to the audience

a)aim
b) goals
c) purpose
d) All of These
39. All your information should support your
i. purpose
b) ideas
c) topic
d) merits

40. A good presenter should

a) sequencing your idea

b) manage the time
c) clear all the confusion
d) all of these
41. Keeping the audience attention

a)emphasizing
b) summarize the topic
c) used bore words

42. A conclusion should be

a) short and easy
b) lengthy
c) difficult words
d) specific key points

43. Visual involves the audience

a)motivate
b) attention
c) reinforce idea
d) all of these

44. 38% message is communication with non verbal

a)vocal
b) verbal
c) body movement
d) gesture

45. facial expression should be

a) aggressive
b) shy
c) naturally
d) bored
Unit -V

1. With "teamwork", members create a strong sense of mutual

____________________ .
A. honesty.
B. hygiene.
C. commitment.
D. friendship.

2. If you can keep things at work in order and have a neat workplace, then you
have great______________.
A. organization skills
B. honesty
C. money
D. trust

3. _____________________ skills such as writing, speaking and body language ae

important work ethics so that you can be clear in your messages to others
A. Communication
B. Catching
C. Performance
D. Mental

4. _________________________ is important at work because you must be able to

work with others, especially if you don‟t always agree with them
A. Honesty
B. Teamwork
C. Appearance
D. Caring

5. Someone who works hard and has respect has a strong work _________.
A. ethic
B. attendance
C. team
D. environment

6. It is important to have a good ____________ to be successful in your career.

A. attitude
B. clothes
C. attendance
D. language

7. Some jobs cannot be done alone and some can be done much better and
faster if you have the quality of ____________________.
A. caring
B. teamwork
C. sharing
D. donuts available

8. Listening to what others say and treating others well is showing ___________
to others.
A. attitude B. gratitude C. respect D. coolness

9. Which of the following is often called the key attribute of an effective team?
A. Communication
B. Problem-Solving
C. All get on
D. Motivation

10. Poor communication.

A. has little effect on teams.
B. is easily corrected.
C. is the main reason a team fails.
D. does not matter.
11. A positive attitude does what for teams?
A. Inspires and motivates
B. Frustrates
C. Nothing
D. Annoys

12. What is the main attribute that bonds members of a team together?
A. Skills
B. Trust
C. Happiness
D. Attitude

13. Benefits of teamwork include.

A. Increased productivity, motivation, and morale
B. Improved product quality and customer service
C. Both A and B
D. Neither statements

14. What is a Goal?

A. A graph that shows the steps of a task divided across a timetable.
B. A pattern that is typical of the development of a social group.
C. The process of making an expectation a reality.
D. What a team or member is trying to attain.

15. Ability to understand one‟s own and other‟s emotions and the ability to use
this information as a guide to thinking and behaviour.
A. Teamwork
B. Collaboration
C. Skills
D. Emotional Intelligence
16. A __________ connects the sender to the receiver.
a. Channel
b. Noise
c. Communication
d. feedback

17. Most of us use ________ and _______ in addition to words, when we speak.
a. words and gestures
b. gestures and body language
c. body language and posture
d. posture and eye gazing

18. ________ is sent to specific group of people whereas ________ may be meant
for general public.
a. notice, memo
b. memo, circular
c. notice, circular
d. circular, notice

19. Unclarified assumptions in a communication can lead to_________

and_________.
a. premature evaluation, poor listening
b. lack of planning, physical barriers
c. information overload, selective perception
d. confusion, misunderstanding

20. Communication through _______ and _______ is called verbal

communication
a. written material and gestures
b. gestures and spoken words
c. spoken words and written material
d. body language and gestures
21. Too much of ____ communication in the workspace may also prove_____. It
may lead to negligence of work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative

22. If you don't agree with someone else, what would you say?
A) You are wrong.
B) I don't agree.
C) Stop talking rubbish.
D) None

23. Intrapersonal communication means.

A. Entails communication with another person
B. Denotes communication within one‟s self that necessarily involves the
processes of thinking and feeling
C. Is a process in which individuals connect with themselves either consciously
or subconsciously
D. Both B&C only

24. Which of the following is positive body language to use when speaking?
A. Fold your arms or cross your legs.
B. Keep arms open and use open gestures.
C. Don‟t keep eye contact
D. None of the above

25. You disagree with what someone has said: how should you react?
A. Ask questions to learn more about their opinion
B. Be unreasonable and refuse to listen
C. Get emotionally involved and have a heated discussion
D. Stick with your one-sided view on the situation.
26. A group of people working with common objectives or goals is known as a
_________
a) Team
b) Teamwork
c) Group
d) Club
27. The cumulative action of a team in which an individual member keeps
aside his/her interests and opinions to fulfill the objectives or goal of the
group is known as _________
a) Team
b) Teamwork
c) Group
d) Club
28.Which of the following is not a benefit of teamwork?
a) Improved solutions to quality problems
b) Improved ownership of solutions
c) Improved communications
d) Decline in integration
29. Which of the following is not a classification of a team?
a) Process improvement team
b) Cross-functional team
c) Natural work team
d) Group-directed/group-managed work team
30. The team which focuses its attention on improvements of a process that
is already operating to a satisfactory level is called the ______________
a) Process improvement team
b) Cross-functional team
c) Natural work team
d) Group-directed/group-managed work team
31.The life cycle of a process improvement team is ________ and after the
objective is reached the team is ________
a) Temporary, Inaugurated
b) Permanent, Disbanded
 c) Temporary, Disbanded
d) Permanent, Inaugurated
32.Cross-functional teams are _______
a) Temporary
b) Permanent
c) Neither Temporary nor Permanent
d) Either Temporary or Permanent
33.1. ___________ is increasing Leadership rapidly:
A. Strategy
B. Command
C. Control
D. Getting others to follow
34.Needs, setting standards and maintaining discipline, and appointing
sub-leaders according to organizational common approach, called as:
A. Work functions
B. Task functions
C. Individual functions
D. Team functions

35.An individual‟s motivation is dependent on:

A. Whether path-goal relationships are clarified
B. Expectations that increased effort to achieve an improved level of
performance will be successful
C. Their effective performance
D. The necessary direction, guidance, training and support is
provided

36.Which of these factors is not required for communication growth?

A. Growth in size of organisations
B. Negative atmosphere
C. Globalisation
D. Public relations
12 . Regarding leadership, which statement is false?
a. Leadership does not necessarily take place within a hierarchical
structure of an organisation
b. When people operate as leaders their role is always clearly
established and defined
c. Not every leader is a manager
d. All of the above

37.There are number of factors that decide or define the culture of an

organization including:
a. Structure and size, leadership
b. Environment, events, nature of business and nature of client.
c. Both A&B
d. None

38.Regarding leadership, which statement is false?

A Leadership is about skills and abilities only
B Leadership is about ability to influence to achieve desired goals
C Not every leader is a manager
D All of the above

39.The factors shape the culture of a workgroup or an organization include:

a. Structure and size
b. Leadership
c. Nature of Business
d. All of the above
40.The existence of a well-defined, engraved and robust culture can bring
dysfunctional aspects to an organization as well. Which of the following
may be the key dysfunctional aspects?
a. Shared Values not aligned
b. Creating barriers to change towards something that is not
considered part of the existing culture
c. Creating barriers to diversity
d. All of the above
41.What is Negotiation?
a. Negotiation can be defined as a basic means of getting what you want
from others.
b. It is back-and-forth communication designed to reach an agreement
c. Negotiation is a method by which people settle differences. It is a process
by which compromise or agreement is reached while avoiding argument
and dispute.
d. All of the above
42.Some of the measures that a skilled negotiator may adopt to avoid a
deadlock in the final stages of negotiations include:
a. Offer a comprehensive and convincing explanation of the reasons
why the concessions sought by the other party cannot be accepted.
b. Express willingness to review the matter or concessions or benefits
sought by the other party, in the future.
c. Both A&B
d. None

43.Corporate culture –
a. It refers to a set of beliefs, values and attitudes shared by everyone
in the organization.
b. It refers to skills, knowledge and ability of the organization as whole.
c. Both A&B
d. None

44.Virtual teams are characterized by:

a. Employees who are given the authority to implement any of their
suggested actions
b.Individuals from different work areas who come together to accomplish
a task.
c.Groups of employees who take on the added responsibilities of their
former managers
d.Use of computer technology to communicate with individuals at
different worksites.
 45. .Which of the following are benefits of brainstorming when compared
to nominal group technique?

a. brainstorming is more fun

b. brainstorming can create a positive organizational climate

c. brainstorming can encourage talented and highly skilled employees to

remain in an organization
d. all of the above