CONTENTS

INTRODUCTION.............................................................................................................2
1.1 Introduction................................................................................................................3
1.2 Digital Wallet.............................................................................................................3
1.3 MOBILE WALLETS................................................................................................4
1.4 Using a mobile wallet................................................................................................6
1.5 Advantages:...............................................................................................................7
1.6 Unified Payments Interface (UPI).............................................................................8
1.7 List Of The Advantages Of Electronic Wallets.......................................................10
COMPANY PROFILE......................................................................................................12
2.1 COMPANY PROFILE OF PAYTM.......................................................................13
2.2 COMPANY PROFILE OF PHONEPE...................................................................16
2.3 AMAZON PAY.......................................................................................................18
2.4 GPAY......................................................................................................................19
OBJECTIVES OF THE STUDY.......................................................................................26
LITERATURE REVIEW..................................................................................................28
RESEARCH METHODOLOGY......................................................................................32
5.1 RESEARCH APPROACH......................................................................................32
5.2 INSTRUMENT DEVELOPMENT.........................................................................32
5.3 SAMPLING DESIGN.............................................................................................32
5.4 TOOLS OF ANALYSIS..........................................................................................33
5.5 DATA COLLECTION............................................................................................33
5.6 TECHNIQUES USED FOR DATA ANALYSIS...................................................33
5.7 LIMITATIONS........................................................................................................33
DATA ANALYSIS & INTERPRETATION....................................................................34
FINDINGS.........................................................................................................................52
CONCLUSION & SUGGESTIONS.................................................................................55
7.1 CONCLUSION........................................................................................................56
7.2 RECOMMENDATIONS.........................................................................................57
BIBLIOGRAPHY..............................................................................................................58
QUESTIONNAIRE...........................................................................................................60

1
 CHAPTER – I

INTRODUCTION

2
 INTRODUCTION

1.1 Introduction
The goal of this project is to look at the QR Code payment method with Paytm, PhonePe,
Google Pay, and Amazon Pay e-wallets. In order to come to a useful conclusion, a survey
of 200 retailers was done.

1.2 Digital Wallet

Digital wallets are ways to pay for things online, and they usually come in the form of
apps. The wallet keeps virtual copies of your debit and credit cards in a safe place, so you
don't have to enter your card information or carry a physical card with you to pay. You
can also save digital tickets and e-vouchers there so that you always have the documents
you need.

1.2.1 How Digital Wallet Works?

A digital wallet uses software to connect your payment information from your linked
bank account to the vendor you are buying from.
Different apps give you different kinds of access. Open wallets, which are accepted by
most stores, let you buy things online, pay with your phone in stores, and get cash back.
Some may even let you take money out of certain ATMs.
Semi-closed and closed wallets only let you buy things from a set group of stores or only
from the store that gave you the wallet.

The top electronic wallets

You can choose from many digital wallet apps. The choice really depends on what you
need, where you are, and what kind of smartphone you have. For example, iPhone users
can use Apple Pay, while Android users can use Google Pay. Others like PayPal, which is
used all over the world. There are also Cash App and Venmo. Venmo needs a valid US
phone number. Here is a list of the best digital wallets currently available.

3
The pros of digital wallets
There are many good things about digital wallets. You won't have to type in your card
information every time you buy something or look for your wallet at the store. Your
payment information is kept in one safe place in the center. The card number is never
stored in the app itself. Instead, a unique virtual number is given to the card. This keeps
your money safe even if you lose or someone steals your phone. Still, you should always
look up the company that made the digital wallet before trying it out, just to make sure
it's real.

Safety in Digital Wallets

Advanced encryption is used by digital wallets to make sure that your payment
information never leaves your phone. And because digital wallets are stored on your
device, which is protected by a passcode, and payments are usually only possible with
your fingerprint, they are very safe. Many wallets also have extra security features like
one-time PINs and two-factor authentication that can be used if necessary. Still, it's a
good idea to be careful. Never tell anyone your passwords, watch your accounts for
strange activity, and make sure you can turn off your device if it gets lost or stolen.

Using a digital wallet

Once you've set up your digital wallet, you can use it to make online or contactless
payments, store tickets and coupons, and do a lot more. There are a lot of digital wallets
to choose from. Apple Wallet and Google Wallet are two of the most popular ones.

1.3 MOBILE WALLETS

A mobile wallet is a type of virtual wallet that can hold the numbers for debit cards, and
credit cards. Installing an app on a mobile device like a smartphone or tablet lets you get
to it.

Mobile Wallet

4
People pay for things in stores with their phones. This way of paying is easier than
carrying cash or credit cards. Mobile wallets can be used to pay at stores that are on the
list of mobile service providers. Some of the most popular mobile wallets are Google
Pay, PhonePe, Paytm, and Amazon Pay. People can get the apps from app stores or have
them built into their phones.
A mobile wallet is a digital wallet that stores information from credit cards, debit cards,
coupons, and loyalty cards on a mobile device. People can use their phones instead of
cash or credit cards to pay for things in stores. Some of the most popular mobile wallets
are Google Pay, Samsung Pay, and PayPal.

1.3.1 Understanding Mobile Wallets

The information stored in a mobile wallet is encrypted, which makes it hard for
cybercriminals to use them for fraud. Credit and debit cards that come in a wallet can be
stolen or copied, but it's hard to steal a mobile wallet because it has encrypted keys that
might not give away any useful information.

When a customer puts a mobile wallet on their phone, they have to give information
about their credit cards, coupons, and reward cards. The information is then linked to a
standard way to identify a person, such as a key or a QR code that can be scanned.

Near-field communication lets the mobile app talk to other devices when a customer pays
for something in a store. At the payment terminal, the NFC uses a QR code, a key, or
another way to identify a person in order to process the payment.

1.3.2 Different kinds of mobile wallets

The most common kinds of mobile wallets are:
1. Open
A bank or a third party can use an open wallet directly. Open wallets let customers use
the money in their mobile wallets to pay for things or get cash from the money that was
put into the account. PayPal is an example of an open mobile wallet. Users can pay for
in-store and online purchases with PayPal and still get cash from their account.

5
2. Closed
Closed wallets are linked to merchants, and the money in them can only be used to pay
for purchases made with that merchant. Users can't use the money to pay other merchants
and third-party service providers or to get cash out of the account. Amazon Pay is a type
of a closed wallet.

1.4 Using a mobile wallet

When you have selected the mobile wallet that you like the most, it is simple to set it up
and use it to make payments once you have done so. Get started with the app by
downloading it from the app store onto your mobile phone, tablet, or any other device
that is capable of using it. After that, launch the application, and begin populating your
digital wallet with various items, such as credit cards, debit cards, coupons, and reward
cards, among other things.

Despite the fact that you are able to enter information for more than one card to the
wallet, only one card will be assigned as the default way to pay for purchases. Before
proceeding with the payment, the user who wants to use a different card for the
transaction must first change the card that is set as the default card.

Locate establishments that are willing to take your preferred way of payment if you plan
on making a purchase in person. A sign that reads "contactless payment indication" may
be found in the majority of retail locations that accept payments using mobile wallets
(usually a sideways Wi-Fi symbol).

Users are required to touch or wave their cellphone over an NFC terminal in order to
complete the payment process. The merchant will receive a notification regarding the
payment after it has been processed. In order for the money to be transferred from the
customer's account to the merchant's account, the merchant is required to fulfill the
message alert that has been sent by the customer.

6
1.5 Advantages:
1. Getting in without taking any risks
One of the best things about using a mobile wallet is that it is safe. Before a payment can
be made on a mobile device, the user must first enter a password or use a fingerprint to
unlock it. Before users can use the mobile wallet, they have to enter a passcode, use their
fingerprint, or scan their face with the software on their phone. If the mobile device gets
lost or stolen, no one will be able to use it to buy something unless they also have the
authentication information. Because carrying cash and credit cards, which can be easily
stolen, is riskier than using a mobile wallet, this makes them safer.

2. Easy for the user to reach and use.

Mobile wallets are not only easy to get to, but also easy to use. This makes it easier for
customers to pay for things. People like them because they make it easier to buy things at
stores without carrying a wallet or cash. In other words, they make it so that people don't
have to carry around cash and wallets. Once a user adds their credit card information to
their mobile wallet, they can use the money stored there to pay bills and buy things while
they are on the go.

7
 1.6 Unified Payments Interface (UPI)

Unified Payments Interface is what UPI stands for in full. India's first big step toward a
cashless economy was to create the Unified Payment Interface (UPI). With the new
feature, you can use your phone like a virtual debit card. With UPI, you can also receive
and send money.

What is UPI Transaction? Unified Payments Interface (UPI) is a payment system that lets
users link more than one bank account to a single smartphone app and transfer money
without giving their IFSC code or account number.

This is a real-time payment system where money is put in your account right away.

Unified Payments Interface (UPI)

For any transaction, the user will only need to use a virtual address called a Virtual
Payment Address (VPA). UPI was made by the National Payments Corporation of India
(NPCI), and the Reserve Bank of India is in charge of it (RBI). UPI is slowly becoming
the most popular way to pay for things online. To transfer money through UPI, you need
the following things:

A cell phone with a screen.

A bank account that works
The bank account must be linked to a working phone number.
Internet connection
UPI is slowly becoming the most popular way to pay for things online. Most banks and
many digital wallets can use the UPI interface, and payment apps are starting to use it.
There are apps like Google Tez, Paytm, PhonePe, and others.

8
Mobile apps
Any UPI mobile app can be used to do shopping, paybills and transfer money to the bank
accounts.

UPI 2.0
When UPI 2.0 came out on August 16, 2018, users could link their bank accounts with
the app. In the 2.0 version, there was a way to see and save the invoice for each
transaction.

Banks.
On the National Payments Corporation of India (NPCI) website, you can find a list of the
banks that work with UPI.
Here, banks are called Service Providers, and their UPI application and handle are listed.
Banks are also called issuers. PSPs are banks that have their own mobile app to make
transactions easier, while issuers are banks that don't have their own payments interface
and instead use software from a third party.

Acceptance
There are talks about putting UPI to work in the United Arab Emirates and Singapore,
where there are a lot of Indians living abroad. This would make it easier for Indian
tourists to pay for things when they travel abroad.

9
 1.7 List Of The Advantages Of Electronic Wallets

1. It makes life easier for a lot of people.

When you travel and have an electronic wallet, you can choose how many cards to bring
with you. You don't have to carry around a lot of cash anymore, either. To pay for the
things you are buying, all you have to do is tap your device on the payment slot or have
your mobile device scanned. That means you no longer have to carry a bunch of things in
your pockets everywhere you go.

2. It lets you get other kinds of cards.

Credit cards and debit cards are often kept in electronic wallets. They can be used with
many different cards, though, as long as the card provider is compatible with the wallet
you are using. This means that you can store loyalty cards, rewards cards, and even
coupons in your digital wallet. This lets you live a more paperless life.

3. It gives you more safety.

If you have a wad of cash in your pocket and lose it, there is nothing you can do to get it
back. If you lose your credit cards, you have to call each lender to cancel each one and
get a new one. When you use an electronic wallet, the information is kept by a third-party
service. It's locked with a password or your fingerprints or iris. Even if you lose your
device, you'll still have access to your e-wallet once you get a new device.

4. You can use it at most stores, both in person and online.

In the past few years, electronic wallets have become very popular. Most places where
you can pay with a card will also let you pay with your electronic wallet. Even though
there are still some places that use older processing technologies, which makes it harder
to get some products or services, the number of stores that accept payments this way
keeps growing every year.

10
5. Users have to give permission for every transaction.
When a transaction is made, an electronic wallet works like a debit card. To authorize
payment, you have to enter your PIN. On devices that use biometrics, you would need to
use your fingerprint to approve a payment. That gives you an extra layer of protection
against purchases made without your permission or the financial risks that come with
identity theft.

6. It might give you a chance to get new rewards.

Many electronic wallets offer rewards to get people to use them instead of traditional
ways to pay. Some purchases, like gas, food, or travel, may be eligible for discounts.
Some businesses may also offer discounts if you pay with your e-wallet. That means you
could save money without changing how you spend your money. You're just changing
how you pay for those things.

7. It might help you make a budget.

A lot of electronic wallets can help you keep track of how you spend your money. Some
may be able to make reports that show you where your money is going. You can also
give certain cost categories fixed budgets to make sure you don't spend more than you
should on certain things. But if you want to buy something that costs a lot, you can turn
this feature off to make sure you have enough money to pay for it.

11
 CHAPTER – II

COMPANY PROFILE

12
2.1 COMPANY PROFILE OF PAYTM

Paytm is an Indian company that makes payment systems for shopping, bill payments and
fulfill financial needs of the users. Paytm has its HQ in Noida, India.

Paytm is offer it services in most of the Indian Languages. Paytm can be used online to
recharge mobile phones, pay bills, travel bookings, and movies. The Paytm QR code can
also be used to pay in-store at grocery stores, fruit and vegetable shops, restaurants,
parking lots, tolls, pharmacies, and schools. On November 18, 2016, PayPal, which is
based in California, took Paytm to court for using a logo that looked like its own.

The company says that more than 7 million merchants in India use this QR code to get
payments sent straight to their bank account.

The company also makes money through advertising and paid promotional content.

History
Paytm was started by Vijay Shekhar Sharma in Noida, India, in August 2010 with an
initial investment of $2 million. Noida is close to New Delhi, which is the capital of
India. It started out as a platform for prepaid mobile and DTH recharges. In 2013, it
added payment options for data cards, postpaid mobile, and landline bills.

By January 2014, the company had released the Paytm Wallet, and the Indian Railways
and Uber both accepted it as a way to pay.

It started selling things online with deals and bus tickets. In 2015, it showed off more
ways to use it, such as paying for school fees, recharging metro cards, and paying
electricity, gas, and water bills. It also started running the Indian Railways payment
gateway.

13
In 2016, Paytm added the ability to buy tickets for movies, events, and amusement parks.
It also added the ability to book plane tickets and Paytm QR.

In August 2014, 11.8 million people signed up to use Paytm. In August 2015, that
number grew to 104 million. Its travel business had an annualized GMV run rate of more
than $500 million and booked 2 million tickets per month.

In 2017, Paytm was the first payment app in India to have more than 100 million
downloads. In the same year, it came out with Paytm Gold, which let people buy pure
gold online for as little as 1. It also put out Paytm Payments Bank and "Inbox," which is a
messaging platform that lets you pay for things in chat, among other things. By 2018, it
started letting merchants accept payments from Paytm, UPI, and cards directly into their
bank accounts with no fee. It also released the "Paytm for Business" app, which is now
called the "Business with Paytm" app. This app lets merchants track their payments and
day-to-day settlements in real time. Because of this, by March 2022, it had more than 20
million merchants.

To make long-term savings easier, the company came out with two new wealth
management products: Paytm Gold Savings Plan and Gold Gifting. It got into gaming
and investments, partnering with AGTech to launch a mobile games platform called
Gamepind and investing 9 crore to set up Paytm Money to help Indians invest and
manage their money.

14
Share Holders:
Shareholder Holding in Percentage
Alibaba Group 42%
One97 communications Ltd 38%
Softbank 20%
Total 100%

Sapphire Ventures, which used to be called SAP Ventures, put $10 million into One97
Communications Ltd. in October 2011.

Alibaba Group, a Chinese e-commerce company based in Hangzhou, China, gave Paytm
its huge stake in March 2015. Ant Financial Services Group, a subsidiary of Alibaba
Group, bought 40% of Paytm's stock as part of a strategic deal. Soon after, Ratan Tata,
the head of Tata Sons, agreed to back it.

Mountain Capital, one of Taiwan-based MediaTek's investment funds, gave Paytm

money in August 2016 at a valuation of more than $5 billion.

In May 2017, SoftBank, which also has a big stake in Alibaba, invested the most in
Paytm.

Berkshire Hathaway has invested $356 million into Paytm for a 3–4% stake. However,
Berkshire Hathaway confirmed that Warren Buffett had nothing to do with the deal.

On November 25, 2019, US asset manager T Rowe Price and existing investors Ant
Financial and SoftBank Vision Fund led a funding round that brought in $1 billion for
Paytm.

15
 2.2 COMPANY PROFILE OF PHONEPE

PhonePe, is an Indian company that makes digital wallets and payment systems for e-
commerce. Its headquarters are in Bangalore, India. It was set up by Sameer Nigam and
Rahul Chari in December 2015. PhonePe was the first app based on UPI System. It went
live in August 2016.

Over 11 Indian languages can be used with the PhonePe app. PhonePe lets users transfer
money, recharge mobile and data cards, pay bills.

PhonePe can be used to pay for things like food, travel, groceries, movie tickets, and
more at 5 million stores online and offline. In June 2018, the app had more than 100
million users. In December 2021, it had more than 11 billion transactions.

The Reserve Bank of India has given it permission to make and run a Semi Closed
Prepaid Payment system.

History
On August 26, 2014, FxMart got its license to do business. In December 2015, PhonePe
became a company. In April of 2016, Flipkart bought the company. As part of Flipkart's
purchase, the FxMart license was given to PhonePe, which changed its name to the
PhonePe wallet. Sameer Nigam, the founder of PhonePe.

Innovation and Working Together

In October 2017, PhonePe put out an Indian-made point-of-sale (POS) device. The
Bluetooth-enabled point-of-sale device looks like a calculator and runs on AA batteries.
The hardware connects to your phone through Bluetooth, so you can pay with any phone
that has the PhonePe app installed.

16
In January 2018, Freecharge made PhonePe a part of itself. Because of this partnership,
people who use the PhonePe app can now link their FreeCharge Wallets to their PhonePe
accounts. Deals have also been made for PhonePe, Jio Money, and Airtel Money to work
with each other in a similar way.

PhonePe also worked with RedBus, Ola, and Goibibo to add micro-apps to its platform.
This made it possible for developers to make and distribute apps that gave users a single
way to sign in and pay.

In September 2019, PhonePe added a new feature called "PhonePe Switch," which lets
customers switch easily between PhonePe and a number of different merchant apps.

PhonePe launched PhonePe ATM, an in-app unified payment interface (UPI) service, in
January 2020. This service let users get cash. You can do this by sending the amount you
want to withdraw to a local business that works with PhonePe in the area.

17
 2.3 AMAZON PAY

Amazon Pay (India) Private Limited is a private company that was founded on July 4,
2011 and is not on the stock market. It is a private company that is owned by a foreign
company. It is based in Bangalore, Karnataka. It has a total paid-up capital of INR
8,082.48 cr and a total authorized capital of INR 16,000.00 cr.

For the financial year that ends on March 31, 2021, the operating revenue range for
Amazon Pay (India) is over INR 500 cr. Its EBITDA is 18.41 percent higher than it was a
year ago. At the same time, the company's book value has gone down by -16.46 percent.
Here you can find other performance and liquidity ratios.

The company makes and sells a digital payment system called Amazon Pay balance,
which lets people use Amazon.in to buy things online.

Products
Amazon Pay is a way for buyers and sellers to make online payments using a number of
different products.

Amazon Pay
Amazon Pay lets users to pay for goods and services from websites and mobile apps.
Users can link their bank account, credit cards with Amazon Pay for doing transactions.

18
 2.4 GPAY

Google Pay, which is often called "G Pay," was started on May 26, 2011. The digital
payments platform used to be called Google Wallet, but on September 11, 2015, it
changed its name to Android Pay. The app was first released under the name Tez. On
August 28, 2018, Google Pay became its official name.Google Pay is an online payment
system that works like a digital wallet. It was made by Google. The Google-powered
digital payments platform lets users buy things online and pay for them without touching
their phones, watches, or tablets. iOS is another platform that lets users in India and the
US use G Pay, but there are some limits. Google Pay works with Android versions 5.0
(Lollipop) and higher.

The second most popular UPI platform in India lets people pay other merchants and other
people using Tez, QR codes, and phone numbers.

As of 2021, people in 42 countries can download and use the app.

Google Pay was first made as Android Pay, and it came out for the first time at Google
I/O in 2015. This app was mostly made to look like Google Wallet, which came out in
2011. The technology of Softcard had an effect on the technology of Android Pay. Then,
on September 18, 2017, Google released the payment app Tez, which turned the UPI
system on its head. On August 28, 2018, Tez changed its name to Google Pay.
Sujith Narayanan, the co-founder of Google Pay, says that he and his team realized that a
consumer's financial journey goes beyond digital payments while working on Google
Tez, another Google service. Also, it was important to focus on the millennials in India
and give them a new, quick, and easy way to manage their money.
The two founders finally decided on a product called "Google Pay," which would change
the way millennials deal with money. Google Tez was a way for people in India to pay
with their phones. It was the basis for Google Pay. Think of Google Pay as a better
version of Google Tez with a lot more features.

19
MOBILE WALLETS ACCEPTED BY ONLINE MERCHANTS
WORLDWIDE

source: statista.com

20
 USE OF MOBILE WALLETS

Source: https://www.grandviewresearch.com/industry-analysis/mobile-wallet-market

21
Source: https://startuptalky.com/mobile-wallets-india/

22
MOBILE WALLET TRANSACTION VALUE
(INR TRILLION), 2016-24F

Source : Global Banking and Payments Intelligence Center

23
Source: https://www.phonepe.com/pulse-static-api/v1/static/docs/Pulse_Report_2021_M_B.pdf

Source: https://www.phonepe.com/pulse-static-api/v1/static/docs/Pulse_Report_2021_M_B.pdf

24
Source: https://www.phonepe.com/pulse-static-api/v1/static/docs/Pulse_Report_2021_M_B.pdf

25
 CHAPTER – III

OBJECTIVES OF THE
STUDY

26
 3. OBJECTIVES

 To analyze the QR Code Payment Methods used by the Retailers and business
owners.
 To analyze the view of retailers and business owners towards QR Code Payment
Methods.
 To analyze the problems faced by the retailers.
 To suggest measures for improvement.

27
 CHAPTER – IV

LITERATURE REVIEW

28
 4. REVIEW OF LITERATURE

T. Praiseye (2018). In the modern world, cell phones are used everywhere. Technology
has made it possible to do everything with just one touch. With the apps on their phones,
users can pay any bills and send money to anyone at any time. The main reason for the
spread of mobile wallets is that more people are using mobile phones and the internet.
This study was done to find out what makes people choose mobile wallet over other
payment methods. 100 people filled out a structured questionnaire to get the first set of
data. ANOVA and frequency analysis were used to figure out what makes people choose
one thing over another. Demographic factors that affect how people choose to use mobile
wallets were also looked at.

Madhu Chauhan(2017). This paper looks at e-payments and mobile wallets in

particular. As we all know, there has been a huge rise in the number of e-payments since
demonetization. This paper is written for college freshmen and shows how they like to
pay for things. It also suggests some things that could be done to make e-payments better.

DR.S.Manikandan (2017). In the world we live in now, smart phones are an important
part of people's daily lives. Because of advances in technology, smartphone users can
now pay for things with their phones by using apps that are installed on their phones. The
goal of this study is to explain how different companies use and recommend wallet
money, as well as the factors that influence a consumer's decision to use a mobile wallet
and the risks and challenges faced by mobile wallet users. A structured questionnaire was
made, and data were collected from 150 respondents. ANOVA was used to figure out the
statistical results from the data collected, which showed what factors affect the adoption
and use of mobile wallets.

K.Suma Vally(2018). After demonetization, digital payments grew by a huge amount.

With government programs like Digital India and more people using their phones and the
internet, the number of people using digital payments is likely to grow at a very fast rate.
This change to digital payments will make transactions more clear, which will help the

29
economy of the country. In recent days, there have been many changes to the payment
system, such as the introduction of digital wallets, UPI, and BHIM apps to make the
transition to digital payments easier. The goal of this research paper is to look at how
digitizing payment systems has helped people. The main point of this paper is to look at
how many customers are using these digital payment systems. The first-hand information
was gathered from 183 people in Hyderabad. The chi-square technique was used to do a
statistical analysis of the questionnaire data.

30
 CHAPTER – V
METHODOLOGY

31
RESEARCH METHODOLOGY

5.1 RESEARCH APPROACH

Descriptive methodology using the quantitative approach is employed in the study.
Descriptive studies endeavour to measure data that can be utilized to measurably a
specific subject. Descriptive methodology is all about finding “what” rather than “why or
what”. Descriptive methodology is more frequently used in the fields of psychology and
promotion and also known as thumb rule in these fields.
In this research primary data was used for the study. The primary data was collected
through Google forms in order to obtain required quantitative data for the study. The data
was collected from retailers and business owners.
Thus, it is justified that a descriptive approach is the perfect suitable for this study.

5.2 INSTRUMENT DEVELOPMENT

A questionnaire was circulated for collecting the data. The questionnaire was well
designed having a five-point Likert scale was used for this research. The various values
obtained by the respondents through the use of a five-point Likert scale. This study is
based on a combination of multiple option and open-ended questions.

5.3 SAMPLING DESIGN

According to the thumb rule management research the sampling method utilized in the
flow study is convenience sampling strategy. For this study a sample of 100 respondents.
Since the examination vigorously depended on unaltered or non-manipulative answers
convenience sampling was the most legitimized methodology that could be utilized.
The data was collected through questionnaire and 100 responses were collected.

32
5.4 TOOLS OF ANALYSIS
Questionnaire was used to collect Data. Some of the software’s used in this research is
Microsoft Excel and Microsoft Word. The data collected was analyzed with the help of
Bar charts and pie charts.

5.5 DATA COLLECTION

Data Collections methods used are both primary and secondary.

5.6 TECHNIQUES USED FOR DATA ANALYSIS

Graphs and Percentage Analysis was done.

5.7 LIMITATIONS
 Respondents were constrained, and as a result, it was not possible to poll the
whole population.
 It is possible that the respondent is prejudiced.
 It is possible that the responders will find the information and details supplied
insufficient.
 There was a time constraint.

33
 CHAPTER - VI

DATA ANALYSIS &

INTERPRETATION

34
 6.0 DATA ANALYSIS & INTERPRETATION

Q1. Are you accepting QR Code / Wallet Payments?

Interpretation:
100% of the respondents are accepting payment through QR Code/ Wallet
Payments.

35
Q2. Which company’s QR Code you are mostly using for accepting payments?

Interpretation:
26% of the respondents are mostly using Phone Pe, 34% of the respondents are
mostly using Paytm, 20% of the respondents are mostly using Google Pay, 10%
respondents are mostly using Bharat Pay and 10% of the respondents are mostly
using Amazon Pay.
Q3. Which company’s Payment Wallets your customers prefer to use?

36
Interpretation:
44% of respondents say that customers are mostly using Paytm, 26% of the
respondents are using PhonePe, 14% of the customers are using Amazon Pay, and
10% of the customers are using Google Pay services.

37
Q4. What percentages of People are doing online payments through QR Codes.

Interpretation:
28% of the respondents say that 10-30% customers are doing online payments
through QR Codes, 36% of the respondents say that 30-50% customers are doing
online payments through QR Codes, 30% of the respondents say that 350-70%
customers are doing payment through QR Codes, and 6% of the respondents say
that more than 70% respondents are doing payment through QR Codes.

38
Q5. How do you rate the QR Code payment on the basis of ease in doing
transactions?

Interpretation:
46% of the respondents say that Paytm QR Code is highly satisfactory in doing
transaction, 38% of the respondents say that PhonePe QR Code is highly
satisfactory for doing transaction, 28% of the respondents say that GPay is highly
satisfactory in doing transactions and 26% respondents say Amazon Pay is highly
satisfactory in doing transaction.

39
Q6. How do you rate the settlement time in Paytm/Phone Pe/ Bharat Pe/ Google
Pay/Amazon pay?

Interpretation:
Settlement time in Paytm is highly satisfactory as compared to PhonePe, GPay,
Amazon Pay and Bharat Pay.

40
Q7. How do you rate the instant money transfer system in Paytm/Phone Pe/
Bharat Pe/ Google Pay/Amazon pay?

Interpretation:
46% of the respondents say that instant money transfer system in Paytm is highly
satisfactory, 40% of the respondents say that instant money transfer system in
PhonePe is highly satisfactory, 20% of the respondents say that instant money
transfer system in Gpay is highly satisfactory and 20% respondents say that instant
money transfer system in Amazon Pay and Bharat Pay are highly satisfactory.

41
Q8. Rate Paytm/Phone Pe/ Bharat Pe/ Google Pay/Amazon pay in terms of
Interface?

Interpretation:
Most of the respondents say that Interface of Paytm, PhonePe, Gpay and Amazon
Pay are respectively satisfactory.

42
Q9. Rate the services offered by Paytm/Phone Pe/ Bharat Pe/ Google
Pay/Amazon pay?

Interpretation:
46% of the respondents say that services offered by Paytm is highly
satisfactory,40% of the respondents say that services offered by PhonePe is highly
satisfactory,36% of the respondents say that services offered by Gpay is highly
satisfactory,26% of the respondents say that services offered by Amazon Pay is
highly satisfactory, and 20% of the respondents say that services offered by Bharat
Pay is highly satisfactory,

43
Q10. Rate the Transaction time in Paytm/Phone Pe/ Bharat Pe/ Google
Pay/Amazon pay?

Interpretation:
48% of the respondents say that transaction time in Paytm is highly satisfactory,
44% of the respondents say that transaction time in PhonePe is highly
satisfactory,34% of the respondents say that transaction time in Gpay is highly
satisfactory,26% of the respondents say that transaction time in Amazon Pay is
highly satisfactory,28% of the respondents say that transaction time in Bharat Pay
is highly satisfactory,

44
Q11. How do you rate the support offered by Paytm/Phone Pe/ Bharat Pe/
Google Pay/Amazon pay?

Interpretation:
48% of the respondents say that support offered by Paytm is highly Satisfactory,
44% of the respondents say that support offered by PhonePeis highly Satisfactory,
44% of the respondents say that support offered by Gpay is highly
Satisfactory,26% of the respondents say that support offered by Amazon Pay is
highly Satisfactory, and 28% of the respondents say that support offered by Bharat
Pay is highly Satisfactory.

45
Q12. How do you rate Promotional material to the retailers by Paytm/Phone Pe/
Bharat Pe/ Google Pay/Amazon pay?

Interpretation:
38% of the respondents say that promotional material provided by Paytm is highly
satisfactory, 30% of the respondents say that promotional material provided by
PhonePe is highly satisfactory,26% of the respondents say that promotional
material provided by Gpay is highly satisfactory,28% of the respondents say that
promotional material provided by Amzon Pay is highly satisfactory, and 28% of
the respondents say that promotional material provided by Bharat Pay is highly
satisfactory.

46
Q13. Rate the Failed Transactions settlement time?

Interpretation:
38% of the respondents say that failed transactions settlement time in Paytm is
highly satisfactory, 30% of the respondents say that failed transactions settlement
time in PhonePe is highly satisfactory,26% of the respondents say that failed
transactions settlement time in Gpay is highly satisfactory,28% of the respondents
say that failed transactions settlement time in Amazon Pay is highly satisfactory,
and 28% of the respondents say that failed transactions settlement time in Bharat
Pay is highly satisfactory.

47
Q14. What are the problems you are facing related to QR Code Payments?

Interpretation:
22% of the respondents are facing problem in accepting QR Code payment
because their QR Code is not working, 10% of the respondents say that some time
customer transactions are reverted back, 16% of the respondents are facing
problems related to customer support, 20% respondents are facing problems
related to payment spoofs, and 18% of the respondents are facing problems related
to voice messages.

48
Q15. Does your customer frequently face problems in QR Code Payments?

Interpretation:
18% of the respondents say that customers are frequently facing problems in QR
Code Payments and 82% of the respondents say that customers are not facing
problems in QR Code payments.

49
Q16. Do you think online Payments are helpful for the retailers to grow their
business?

Interpretation:
92% of the respondents say that online Payments are helpful for the retailers to
grow their business.

50
CHAPTER - VI
FINDINGS

51
 FINDINGS

 100% of the respondents are accepting payment through QR Code/ Wallet

Payments.
 26% of the respondents are mostly using Phone Pe, 34% of the respondents
are mostly using Paytm, 20% of the respondents are mostly using Google
Pay, 10% respondents are mostly using Bharat Pay and 10% of the
respondents are mostly using Amazon Pay.
 44% of respondents say that customers are mostly using Paytm, 26% of the
respondents are using PhonePe, 14% of the customers are using Amazon
Pay, and 10% of the customers are using Google Pay services.
 28% of the respondents say that 10-30% customers are doing online
payments through QR Codes, 36% of the respondents say that 30-50%
customers are doing online payments through QR Codes, 30% of the
respondents say that 350-70% customers are doing payment through QR
Codes, and 6% of the respondents say that more than 70% respondents are
doing payment through QR Codes.
 46% of the respondents say that Paytm QR Code is highly satisfactory in
doing transaction, 38% of the respondents say that PhonePe QR Code is
highly satisfactory for doing transaction, 28% of the respondents say that
GPay is highly satisfactory in doing transactions and 26% respondents say
Amazon Pay is highly satisfactory in doing transaction.
 Settlement time in Paytm is highly satisfactory as compared to PhonePe,
GPay, Amazon Pay and Bharat Pay.
 46% of the respondents say that instant money transfer system in Paytm is
highly satisfactory, 40% of the respondents say that instant money transfer
system in PhonePe is highly satisfactory, 20% of the respondents say that
instant money transfer system in Gpay is highly satisfactory and 20%

52
 respondents say that instant money transfer system in Amazon Pay and
Bharat Pay are highly satisfactory.
 Most of the respondents say that Interface of Paytm, PhonePe, Gpay and
Amazon Pay are respectively satisfactory.
 46% of the respondents say that services offered by Paytm is highly
satisfactory,40% of the respondents say that services offered by PhonePe is
highly satisfactory,36% of the respondents say that services offered by
Gpay is highly satisfactory,26% of the respondents say that services offered
by Amazon Pay is highly satisfactory, and 20% of the respondents say that
services offered by Bharat Pay is highly satisfactory,
 48% of the respondents say that transaction time in Paytm is highly
satisfactory, 44% of the respondents say that transaction time in PhonePe is
highly satisfactory,34% of the respondents say that transaction time in
Gpay is highly satisfactory,26% of the respondents say that transaction time
in Amazon Pay is highly satisfactory,28% of the respondents say that
transaction time in Bharat Pay is highly satisfactory.
 48% of the respondents say that support offered by Paytm is highly
Satisfactory, 44% of the respondents say that support offered by PhonePeis
highly Satisfactory, 44% of the respondents say that support offered by
Gpay is highly Satisfactory,26% of the respondents say that support offered
by Amazon Pay is highly Satisfactory, and 28% of the respondents say that
support offered by Bharat Pay is highly Satisfactory.
 38% of the respondents say that promotional material provided by Paytm is
highly satisfactory, 30% of the respondents say that promotional material
provided by PhonePe is highly satisfactory,26% of the respondents say that
promotional material provided by Gpay is highly satisfactory,28% of the
respondents say that promotional material provided by Amzon Pay is
highly satisfactory, and 28% of the respondents say that promotional
material provided by Bharat Pay is highly satisfactory.

53
 38% of the respondents say that failed transactions settlement time in
Paytm is highly satisfactory, 30% of the respondents say that failed
transactions settlement time in PhonePe is highly satisfactory,26% of the
respondents say that failed transactions settlement time in Gpay is highly
satisfactory,28% of the respondents say that failed transactions settlement
time in Amazon Pay is highly satisfactory, and 28% of the respondents say
that failed transactions settlement time in Bharat Pay is highly satisfactory.
 22% of the respondents are facing problem in accepting QR Code payment
because their QR Code is not working, 10% of the respondents say that
some time customer transactions are reverted back, 16% of the respondents
are facing problems related to customer support, 20% respondents are
facing problems related to payment spoofs, and 18% of the respondents are
facing problems related to voice messages.
 18% of the respondents say that customers are frequently facing problems
in QR Code Payments and 82% of the respondents say that customers are
not facing problems in QR Code payments.
 92% of the respondents say that online Payments are helpful for the
retailers to grow their business

54
CHAPTER - VII

CONCLUSION &
SUGGESTIONS

55
 7.1 CONCLUSION

In this project I have analyzed QR Code Payment Methods used by the Retailers and
business owners. For this study a survey of 200 respondents was conducted in Gaya and
Patna.

It was found that Almost all of the business owners and retailers are accepting payment
through QR Code Payments. Paytm and Phone Pe are the most popular QR Code
Payment System. Merchants are facing problems related to QR Acceptance, QR Code
Scanning, Money Settlement and other customer support Issues. In the survey it was
found that 22% of the respondents are facing problem in accepting QR Code
payment because their QR Code is not working, 10% of the respondents say that
some time customer transactions are reverted back, 16% of the respondents are
facing problems related to customer support, 20% respondents are facing problems
related to payment spoofs, and 18% of the respondents are facing problems related
to voice messages.

Transaction time, support, settlement of failed transactions are better in case of Paytm
and Phone Pe as compared to Gpay, Amazon Pay and Bharat Pay.

56
 7.2 RECOMMENDATIONS

1. Customer support must be made more efficient.

2. Settlement time must be less.

57
BIBLIOGRAPHY

58
 BIBLIOGRAPHY

RESEARCH PAPERS:
 T. Praiseye,Dr. Florence John, A Study On Consumer Preference Towards Mobile
Wallet, IJRAR September 2018, Volume 5, Issue 3.
 Madhu Chauhan, Isha Shingari, Future of e-Wallets: A Perspective From Under
Graduates, International Journals of Advanced Research in Computer Science and
Software Engineering ISSN: 2277-128X (Volume-7, Issue-8, 2017)
 DR.S.Manikandan, J.Mary Jayakodi, An Emprical Study On Consumers Adoption Of
Mobile Wallet With Special Reference To Chennai City, Manikandan et. al., Vol.5
(Iss.5): May, 2017
 K.Suma vally, Dr. K.Hema Divya, A study on Digital payments in India with perspective
of consumers adoption, International Journal of Pure and Applied Mathematics, Volume
118 No. 24 2018

59
QUESTIONNAIRE

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