Protocols in Escorting
Guests to Rooms
Technical Terms:
Escorting – act of accompanying and providing basic
establishment information to guests while walking to the
allocated room after check-in
Trolley – luggage cart used for transporting the luggage to
guest room
▪ The important responsibility of the bell
desk staff is to escort guests upon
arrival.
▪ The bell desk also plays a vital role in
Escort Guests to building guests' firsthand impression of
the hotel in terms of quality
accommodation services.
Rooms ▪ A bell staff must always be clean and
neat, cheerful, and physically strong to
carry luggage and escort guests to their
rooms.
1. Open the passenger door for the arriving
guest especially if the vehicle stops at the
hotel's main door.
2. Courteously greet the guest according to
Procedure in the industry standard and offer your
Escorting and assistance to handle the luggage.
Assisting Guest "Welcome to RFV Hotel. My name is Mark.
May I assist you with your luggage, Sir or
Ma'am?"
3. Unload the luggage from the vehicle and
ensure the guest that no luggage is
missing. Tag each piece and load them to
the trolley properly.
4. Direct or guide the guest to the front
Procedure in desk for registration and check-in. Inform
Escorting and the guest that you will take care of his or
Assisting Guest her luggage.
"Would you like me to guide you to the
front desk, Sir or Ma'am? I will also
handle your luggage."
5. After check-in at the front desk, the room
key or key card will be handed to you.
Room number from the key or card will
also be written on each luggage tag.
Procedure in 6. Tell the guest that you will be assisting
Escorting and him or her to his or her assigned room.
Assisting Guest 7. Direct the guest to the elevator and
transport his or her luggage using the
trolley. You may introduce the different
hotel facilities including the emergency
exits to the guest along the way.
8. Show the room to the guest.
Demonstrate how to use the room
Procedure in key or key card. Enter the room
Escorting and ahead of the guest to open the
Assisting Guest lights.
9. Place the luggage inside and ask if
the guest needs some assistance.
10. Explain the different features of the
room to the guest
“ This is your queen-size bedroom. Your
wardrobe is located at the left corner and the
bathroom is at the right-side door. You can
Procedure in connect to the hotel's Internet using the code
Escorting and printed in your registration card. If you need
Assisting Guest anything from the front desk, kindly dial 1
using the telephone Do you have any other
concerns, Mrs. Cruz?“
11. Politely thank the guest and leave the
guest room.
1. Confirm the number of luggage to the
guest whether all pieces are counted
correctly. ___________?
Fun time!
Write the 2. Collect the luggage tags from the
guest after the delivery of items in the
2
appropriate room. ___________?
question or
statement that the 3. Direct or guide the guest at the front
bell staff should desk for registration and check-in.
tell the guest ___________ ?
4. Ask the guest if he or she needs help
with his or her luggage after
transporting them to the room.
___________?
Answer Key!
1. There are ____ pieces of luggage
from you Sir or Madam. Did I count
them correctly?
2.May I now get the
Answer Key luggage tags Sir or
Ma'am?
3.Would you like me to
Answer Key guide you to the front
desk, Sir or Ma'am?
4.Is there anything that I
Answer Key can help you with, Sir
or Ma’am?
▪ Individual Task – proceed to the LMS
to do the activity
▪ Group task - Form a group with three
members. Each one of you will act as
Activity time! the bell staff, front desk officer, and
Individual task guest. Present a role - play showing the
industry standards on escorting and
and Group task
assisting a guest to his or her room.
Submit your video output in the LMS
activity tab.
