3 - Reflection - Summarizing Project Problems
3 - Reflection - Summarizing Project Problems
Question 1
In this activity, you’ll act as Peta and summarize an email regarding a problem with the Sauce & Spoon test pilot.
You will summarize the problem to Deanna, the Director of Operations (a stakeholder). To begin, please read
the email below:
Hi Peta,
I reviewed the customer survey results from the tablet pilot test launch. From my perspective, one piece of
negative feedback stood out from the rest. Several of the customers mentioned they had a negative experience
when paying with cash.
I believe this is an important issue to resolve because about 10% of our customers pay in cash. I think it may
negatively impact the restaurant if 10% of the customers are having a negative experience with the checkout
process. This could lead to less repeat customers. It could also lead to unenthusiastic word-of-mouth and less
than stellar online reviews.
We should come up with a new process to more quickly handle cash payments. I really like the new tablets, but
we need a checkout process that works well with both the credit cards, and cash. Regarding the new process, it
would help to make cash more accessible to our wait staff. Currently, they have to go to the bar to access the
cash register. We should consider adding a second register by the kitchen. Also, to get ahead of the issue, I
think wait staff should ask customers if they’re paying with cash or a credit card.
Please let me know how we should proceed with an improved cash checkout process. I think we can figure out
something that will work well alongside the new tablets. I’m excited to use the new menu tablets full-time!
Sincerely,
Gilly
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I have!
1.1.2 2.
Question 2
Using the email above, describe the problem that Peta needs to address to the stakeholder Deanna, the Director
of Operations.
1 point
1.1.4 2.
Question 2
Using the email above, describe the problem that Peta needs to address to the stakeholder Deanna, the Director
of Operations.
1 / 1 point
A section of customers is unhappy with the checkout process with cash. One of the primary reasons is the
need for the waitstaff to repeatedly visit bar section to access cash register.
Correct
Thank you for your response. A problem to consider is the slow cash checkout process.
1.1.5 3.
Question 3
Using the problem you identified, explain it in a professional manner to Deanna, the Director of Operations.
Remember, it’s your responsibility as a project manager to synthesize information into a short summary that
clearly communicates the issue to the stakeholder. Consider including how to resolve the issue. Write 1-2
sentences.
1 / 1 point
Hi Deana, We noticed during our test launch event that some customers are unhappy with the checkout
process with cash. Our waitstaff need to visit the bar section repeatedly to access the cash register which
delays the checkout process. We think that adding another cash register near the kitchen section will help
mitigate this problem. Kindly let us know your views. Thanks, Peta
Correct
Thank you for your response. One way to communicate the problem to Deanna could be: On the feedback
survey, customers stated they had a slow checkout experience when paying with cash, which will negatively
affect about 10% of customers. Gilly and I recommend asking customers if they are paying in cash or credit, and
adding a second register next to the kitchen.