INDEX
About ICICI Bank | Wealth Management Proposition
Wide Range of Products & Services | Business Banking Privileges
A Client-centric Investment Process | Industry Firsts | Domestic & Global Reach
Diversified Financial Services | Awards & Accolades
ABOUT ICICI BANK
Largest private sector bank in India based on Total Assets
Over 52 million customer accounts
Strong capital adequacy ratio of 17.02% as on
March 31, 2015
Global presence in 17 countries
Rated at par with sovereign: Moody’s - Baa2, S&P – BBB
WEALTH MANAGEMENT PROPOSITION
Experts for every need:
Dedicated Relationship Manager as single point
contact, supported by Customer Service Manager
Team of experts to service different customer needs
on investments, Business Banking Service, Property
& Loans
Exclusive Priority Service:
Dedicated Wealth Management Branches and
Lounges with priority processing as an exclusive
servicing channel
Dedicated Customer Care with Toll free number
Online Chat and Request a Call service facility
WEALTH MANAGEMENT PROPOSITION
Customised Investment Planning:
Wide array of investment products
Money Speak comprehensive Wealth statement
Research expertise for investment recommendations
Disciplined portfolio building approach
Special Privileges:
Exclusive lifestyle privileges to offer rewarding
experience
e-Locker facility for secure document storage
iWealth application for smart phones
Market updates via “Viewpoint” & “Speak of the Week”
Charge waivers and Preferential pricing
WIDE RANGE OF PRODUCTS & SERVICES
Investment Products:
Mutual Funds: Equity, Fixed Income, Fund of Funds,
Hybrid, FMP
Portfolio Management Services: Equity & commodity based,
Principal protected, Index linked
Alternative Investments: Residential and Commercial Real
Estate, Real Estate Funds & Private Equity
Fixed Deposits: ICICI Bank FD & Corporate FD
Insurance or Risk Protection Products:
Life Insurance & Retirement solutions from ICICI Prudential Life
Insurance Co. Ltd.
General Insurance from ICICI Lombard General Insurance
Co. Ltd.
WIDE RANGE OF PRODUCTS & SERVICES
Other Services:
Demat Services
Property Loans and Documentation Assistance
Foreign Exchange Services
Home Loans:
Guidance through the property purchase process
Attractive Rate of Interest & Flexible re-payment options
Sanction Approval without property selection
Simplified Documentation & Insurance options
WIDE RANGE OF PRODUCTS & SERVICES
Auto Loans:
Financing upto 100% of ex-showroom price
Car Loans with Fixed Rate of Interest & Loan Tenor up to 84
months
Foreign Exchange Services:
Foreign currency, Travelers’ cheques, Travel card
Prompt doorstep delivery of foreign exchange
WIDE RANGE OF PRODUCTS & SERVICES
Credit Cards:
Wide range of Premium credit cards
Privileges across Golf, Entertainment, Wellness, Travel, Leisure
& Dining
Exclusive Security & Insurance features
Concierge Services
BUSINESS BANKING PRIVILEGES
Current Account
No minimum balance requirement
Unlimited free deposits and payments
Corporate Internet Banking, Forex Online
Free RTGS and NEFT transactions, mobile alerts
Trade Services
Remittance – Inward and Outward
Forex Online and Forex on Call
Import and Export Services
BUSINESS BANKING PRIVILEGES
Business Loans
Quick processing with attractive interest rates and
commission charges
Easy renewal with minimum documentation
Cash Credit / Overdraft facilities
Export Credit
Term Loans
Letter of Credit – Inland and Foreign
Bank Guarantee
CLIENT SERVICING MODEL
Customer
1) Dedicated 2) Client 3) Dedicated 5) Click to call
Branches Service Manager Customer Care 4) Online Chat
54 Branches and Priority processing Toll-free helpline Instant assistance Request a call on
35 Lounges of all customer accessible from all for banking registered mobile
across India requests cities with skip IVR queries number
CLIENT - CENTRIC INVESTMENT PROCESS
1 Specify Financial Goals
2 Investment Plan
Risk & Financial Profiling Asset Allocation
Investment Objective Cash Flow Planning
Existing Portfolio Re-balance Existing
Portfolio
3
Portfolio Execution
Execution of Debt, Equity
and other investments
5 4 Portfolio Maintenance
Portfolio Review
Review Portfolio Technical Re-balancing
Progress, Asset Maintain Asset
Allocation and Portfolio Allocation
Strategy
INDUSTRY FIRSTS
Money Speak Statement
Consolidated portfolio statement across assets and liabilities with
comparison to Model asset allocation
Viewpoint Podcast Series
Unique proposition of video podcasts featuring industry experts
and their views on latest trends in domestic and global markets
INDUSTRY FIRSTS
iWealth Mobile Application
Mobile application for Wealth customers comprising Podcasts,
Risk Profiler, Calculators, Product features, Branch locator
iMobile
Check your account balance, transfer funds 24 x 7, pay your bills,
book bus and flight tickets, recharge your prepaid mobile or DTH
connection and do a lot more effortlessly and securely
INDUSTRY FIRSTS
ICICI e-Locker
An online document storage facility to store all your valuable
documents at one central secure location
Pockets
‘Pockets’, India’s first digital bank on a mobile phone allows
users to download and instantly activate an e-wallet
INDUSTRY FIRSTS
Cameraderie Photography Contest
Annual customer engagement property
A first of its kind in banking industry, the contest is
aimed at providing a platform for customers to
showcase their photography skills
Winners got exciting prizes like Renault SCALA,
International trips Victorinox Travel Gear
The first two editions of contest saw participation
from more than 19,000 customers, more than
27,000 photographs and 3.6 lac votes
DOMESTIC & GLOBAL REACH
Over 4,000 branches and 2,600 ATMs in India
Extended banking hours at metro branches: 9 AM to 6 PM
Select 8 AM to 8 PM branches
89 Wealth Management branches & lounges
Serviced by ~70,000 employees
28 dedicated mega branches at major centers fully
No. of
No.of
ATMs
No. of
equipped to cater Corporate & Institutional customers
City
Branches ATMs
24-hour, 365 days manned Customer Care
Mumbai 235 2388
NCR 230 2768
Bangalore 92 901
Kolkata 74 542
DOMESTIC & GLOBAL REACH
Presence across 17 countries
DIVERSIFIED FINANCIAL SERVICES
Largest private sector bank by assets
# 1 Private sector life insurer
# 1 Private sector general insurer
Largest Indian PE and venture fund
Leading investment bank
Largest on-line trading platform
Leading AMC in India
AWARDS & ACCOLADES
Adjudged the winner in six categories and the first runner-up in one
category out of a total of eight categories for private sector banks at the
IBA Banking Technology Awards 2014-2015
‘Best Retail Bank in India’ at the Asian Banker Excellence in Retail Financial
Services International Awards. The Bank was also awarded in the ‘Best
Internet Banking Initiative’ and ‘Best Customer Risk Management Initiative’
categories
‘Best Bank – Global Business Development (Private Sector)’ in the Dun &
Bradstreet-Polaris Financial Technology Banking Awards 2014
Winner of the Retail Banker International’s Trailblazer Asia Award in the
category of ‘Collection & Debt Management’
Awarded the ‘Best Risk Management Service Provider, India’ at The Asset
Triple A Transaction Banking Awards 2014
THANK YOU
