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TLE – HE- CAREGIVING

Quarter 2 – Module 3:

LISTENING SKILLS
TLE – Grade 10
Alternative Delivery Mode
Quarter 2 – Module 3: Listening Skills
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
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the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright
holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Girlie A. Acab
Editor: Ivah Mae C. Estoconing
Reviewer: Ivah Mae C. Estoconing
Typesetter: Ivah Mae C. Estoconing
Layout Artist: Ivah Mae C. Estoconing
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, TM, Ed.D. Elmar L. Cabrera
Nilita R. Ragay, Ed.D.
Antonio B. Baguio, Jr., Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: [email protected]
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TLE
Quarter 2 – Module 3:
Listening Skills
Introductory Message
For the facilitator:

Welcome to the Technology and Livelihood Education 10 Caregiving

Alternative Delivery Mode (ADM) Module on Listening Skills!

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher
or facilitator in helping the learners meet the standards set by the K to 12
Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this
also aims to help learners acquire the needed 21st century skills while taking
into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the module.

For the learner:

Welcome to the Technology and Livelihood Education 10 Caregiving

Alternative Delivery Mode (ADM) Module on Listening Skills!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time.
You will be enabled to process the contents of the learning resource while
being an active learner.

This module has the following parts and corresponding icons:

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 This will give you an idea of the skills or
What I Need to Know competencies you are expected to learn in the
module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled in to process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or skill
into real life situations or concerns.
This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

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References This is a list of all sources used in
developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part
of the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind that
you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the nature of Listening Skills in Providing Pre-service to Well. The
scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard sequence of the
course. But the order in which you read them can be changed to correspond
with the textbook you are now using.

After going through this module, you are expected to:

1. recognize active listening skills;
2. create a script showcasing active listening; and
3. reflect on the importance of active listening.

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 What I Know

IDENTIFICATION:
Direction: Identify what is being described. Do this in your TLE activity notebook.

________________1. The building blocks of success.

________________2. Refers to the sounds that you hear.

________________3. The exchange of messages by human beings.

________________4. It is the key of all effective communication and the ability to

accurately receive and interpret messages in the
communication process.

________________5. This refers to the exchange of feelings and attitude in the

communication process.

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 Lesson

3 LISTENING SKILLS

One of the key components of effective communication with clients is attentive

listening. As a future massage therapist, active and effective listening is important in
your practice as you interact with clients. Most people want to be heard. In a massage
practice you have both potential clients and long-term clients coming to you for a
reason. They want to feel better. Being heard and understood is one of the most basic
needs of human beings. Through the use of active listening your clients can be heard
and you can make your massage session more effective.

What’s In

Direction: Telephone etiquette was discussed in the previous lesson. As a review,

enumerate three (3) myths about callers. Do this activity on your notebook.

1.

2.

3.

Notes to the Teacher

This contains helpful tips or strategies that will
help you in guiding the learners. The following
are information that would lead to the activities
and assessment. Some activities may need your
own discretion upon checking, or you may use
rubric if provided. Please review the activities
and answer keys and amend if necessary.

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 What’s New

Direction: Below is a lyrics of a song. Read carefully and answer the questions that
follow. Write your answer on your notebook.

Guide questions:

1. What is the song about?

2. How does the lyrics of this song relate to our lesson?

What is It

Listening is the ability to accurately receive and interpret messages in the

communication process. Listening is key to all effective communication,
without the ability to listen effectively messages are easily misunderstood-

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communication breaks down and the sender of
the message can easily become frustrated or
irritated.

Listening is so important that many top

employers provide listening skills training for
their employees. This is not surprising when
you consider that good listening skills can
lead to better customer satisfaction, greater
productivity with fewer mistakes, increased
sharing of information that in turn can lead to more creative and innovative
work.

Many successful leaders and entrepreneurs credit their success to effective

listening skills. Richard Branson frequently quotes listening as one of the main
factors behind the success of Virgin. Effective Listening is a skill that undergo
all positive human relationships spend some time thinking about and developing
your listening skills – they are the building blocks of success.

Good listening skills also have benefits in our personal lives, including
greater number of friends and social networks, improved self-esteem and
confidence, higher grades at school and in academic work and even better
health and general well-being. Studies have shown that, whereas speaking
arises blood pressure, listening brings it down.

Listening is not the same as Hearing

Hearing refers to the sounds that you hear, whereas listening requires
more than that; it requires focus. Listening means paying attention not only
to the story but how it is told, the use of language and voice, and how the other
person uses his or her body. In other words, it means being aware of both the verbal
and non-verbal messages. Your ability to listen effectively depends on the degree
to which you perceive and understood these messages.

The Ten Principles of Listening

A good listener will listen not only to what is being said, but also to
what is left unsaid or only partially said. Effective listening involves observing
body language and noticing inconsistencies between verbal and non-verbal
messages.

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1. Stop talking

Don’t talk, listen. When somebody else is talking, listen to what

they are saying, do not interrupt, talk over them or finish their sentences
for them.

Stop, just listen. When the other person has finished talking you
may need to clarify to ensure you have received their message accurately.

2. Prepare Yourself to Listen

Relax. Focus on the speaker. Put other things out of mind. The human
mind is easily distracted by other thoughts – what’s for lunch, what time
do I need to leave to catch my train, is it going to rain – try to put other
thoughts out of mind and concentrate on the messages that are being
communicated.

3. Put the Speaker at Ease

Help the Speaker to feel free to speak. Remember their needs and
concerns. Nod or use other gestures or words to encourage them to continue.
Maintain eye contact but don’t stare – show you are listening and
understanding what is being said.

4. Remove Distractions

Focus on what is being said: don’t doodle, shuffle papers, look out
the window, and pick your fingernails or similar. Avoid unnecessary
interruptions. These behaviors disrupt the listening process and send
messages to the speaker that you are bored or distracted.

5. Empathize

Try to understand the other person’s point of view. Look at issues from
their perspective. Let go of preconceived ideas. By having an open mind we
can more fully empathize with the speaker. If the speaker says something
that you disagree with them then wait and construct an argument to
counteract what is said but keep an open mind to the views and opinions of
others.

6. Be Patient

A pause, even a long pause, does not necessarily mean that the
speaker has finished. Be patient and let the speaker continue in their
own time, sometimes it takes time to formulate what to say and how to
say it. Never interrupt or finish a sentence for someone.

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 7. Avoid Personal Prejudice

Try to be impartial. Don’t become irritated and don’t let the person’s
habits or mannerisms distract you from what they are really saying.
Everybody has a different way of speaking – some people are for example
more nervous or shy than others, some have regional accents or make
excessive arm movements, some people like to pace whilst talking – others
like to sit still. Focus on what is being said and try to ignore styles of delivery.

8. Listen to the Tone

Volume and tone both add to what someone is saying. A good speaker
will use both volume and tone to their advantage to keep an audience
attentive; everybody will use pitch, tone and volume of voice in certain
situations – let these help you to understand the emphasis of what is
being said.

9. Listen for Ideas - Not Just Words

You need to get the whole picture, not just isolated bits and pieces.
Maybe one of the most difficult aspects of listening is the ability to link
together pieces of information to reveal the ideas of others. With proper
concentration, letting go of distractions and focus this becomes easier.

10. Wait and Watch for Non-Verbal Communication

Gestures, facial expressions, and eye-movements can all be important.
We don’t just listen with our ears but also with our eyes – watch and
pick up the additional information being transmitted via non-verbal
communication.

The Benefits of a Good Listener

Being a good listener has many benefits. This is especially true at work, but
consider how family and social relationships could also be improved as you were to
acquire great listening skills.

 Improved relationships and

cooperation – people respond better to
someone whom they perceive listens
intently to their needs. People are more
likely to pay attention to you, if you
start by paying close attention to them
.
 Greater trust – Authentic listening
builds rapport between people, as it
fosters respect and trust between
speaker and listener.
 Problem-solving – Two minds are better than one. Listening effectively fosters
collaboration so that solutions to problems can be generated more easily and
discussed before being put into action.

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  A cooler head – Listening intently reduces tension and helps both sides to stay
cool. This is particularly important when you are discussing a sensitive topic or
handling a crisis.
 Boosted confidence – People who listen well tend to have better self-esteem and
self-image because active listening helps to build positive relationships.
 Briefer conversations – Good listening leads to understanding and accuracy. It
reduces misunderstandings and mistakes, and both sides tend to remember
conversations better.

Passive listening

It is little more than hearing.

Passive listening is listening without
reacting: allowing someone to speak,
without interrupting. Not doing anything
else at the same time, and yet not really
paying attention to what's being said.

An example of passive listening is when someone is talking to another, but the

other person is only hearing the words as background noise and not particularly
involving himself in the listening process. Unlike active listening, which may include
focusing on the speaker's words in order to understand them, passive listening is
essentially just hearing.

To avoid being a passive listener, practice active listening techniques daily.

Look at the person speaking, and maintain eye contact. Ask questions if what is
being said is not understood, and repeat the information back if it helps to
understand it better. Use empathy when listening, and only use appropriate facial
movements and gestures, such as nodding in agreement or shaking the head to
disagree.

What’s More

Direction: Enumerate the benefits of good listening skills. Write your answer on
your notebook.

1.

2.
3.

4.
5.

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 What I Have Learned

Direction: Write at least an essay about your learning on this lesson/module using
the following guide phrases.

I have learned that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I have realized that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I will apply

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

Essay Rubrics
Areas of
Assessment 10 points 7 points 4 points 1 point
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are vague
Ideas manner manner general or unclear

Organization Strong and Organized Some No

organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
beg/mid/end beg/mid/end

Understanding Writing shows Writing shows a Writing shows Writing shows

strong clear adequate little
understanding understanding understanding understanding

Mechanics Few (if any) Few errors Several errors Numerous

errors errors

TOTAL POINTS: /40

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 What I Can Do

Direction: Write a short script showcasing active listening.

Rubrics

Grammar and Word Choice 15 Points

Ideas and Content 20 Points
Organization 15 Points
TOTAL SCORE 50 POINTS

Assessment

IDENTIFICATION:

Direction: Read each statement carefully and identify the term being referred to.
Write your answer on your TLE notebook.

________________1. This refers to the exchange of feelings and attitude in the

communication process.
________________2. It is the key to all effective communication.

________________3. The exchange of messages by human beings. It is likewise the

transmission of ideas from the sender to the receiver through
channels.

_______________4. Refers to the sounds that you hear.

_______________5. The building blocks of success.

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 Additional Activities

Direction: Enumerate the Principles of Listening. Write your answer on your

notebook.

1.

2.
3.

4.

5.
6.
7.

8.
9.

10.

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What I know
1. Effective Listening
2. Hearing
3. Communication Process
4. Listening
5. Interpersonal Communication
What’s New
Answers may vary
ASSESSMENT
1. Interpersonal Communication
2. Listening
3. Communication
4. Hearing
5. Effective Listening
What’s In
1. Callers try to make things difficult
2. Callers like to Complain
3. Callers expect the impossible
Additional Activity What’s New
1. Stop Talking Answers may vary
2. Prepare yourself to
listen What’s More
3. Put the speaker at 1. Greater trust
ease 2. Improve relationships
4. Remove 3. Boost Confidence
distractions 4. Briefer conversation
5. Empathize 5. A cooler head
6. Be patient 6. Solves problem efficiently
7. Avoid Personla
Prejudice What I can Do
8. Listen to the Tone Answers may vary
9. Listen for Ideas-Not
just Words
10.Wait and Watch for
Non-Verbal
Communication
Answer Key
References
For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: [email protected]
Website: lrmds.depednodis.net