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Leadership - Private Notes

The document provides advice for leaders, sales tricks, and goals for the upcoming year. It discusses being visible, understanding the business, adapting, committing customers in advance, using reciprocity, and appealing to social acceptance in sales. Goals for the next year include being a confident manager, presenting solutions, developing a good app idea, improving negotiation skills, and connecting with others. It also provides tips for handling difficult people, motivating teams, and running effective meetings.

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BCO
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43 views6 pages

Leadership - Private Notes

The document provides advice for leaders, sales tricks, and goals for the upcoming year. It discusses being visible, understanding the business, adapting, committing customers in advance, using reciprocity, and appealing to social acceptance in sales. Goals for the next year include being a confident manager, presenting solutions, developing a good app idea, improving negotiation skills, and connecting with others. It also provides tips for handling difficult people, motivating teams, and running effective meetings.

Uploaded by

BCO
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Advice for leaders

1. Be visible
2. Understand the business
3. Adapt
4. Don’t wait for things to happen (like letting the deadline hit you)

Sales tricks

1. Bundle bad news together. Deliver good news separately.


2. Use only strong arguments. Weak arguments dilute the strong ones.
3. Tell them what they have to lose, not what they would win.

Sales tricks (2)

1. Commit – make that person say ‘yes’ in advance.


“Will you tell us if....?”
“Yes”
2. Reciprocity
When you give something, never ask something back.
3. Social acceptance
“If lines are busy, call again...”

Goals for next year (in 2015)


- Be a confident people manager
- Re-involve in solutioning (presentations or other form)
- Come up with a good app idea

I want to be better able to:

- negotiate and influence

I want to connect with:

- managers
- (re)connect with old friends

I want to be even smarter about

- mobile tech
- reading body language (microexpressions)
Start with the big rocks: Work, Team, Clients.

Freedom ladder

COACH: Lead

COACH: (TL)Advise+direct

COACH: Perform+inform

TEACH: Perform + help

TEACH: Ask+wait

Change myself and my attitude

Make an employee map to make the relation more personal

“Don’t be a victim”

State your expectations

More empowerement

Involve in decision

Tool: country navigator

ASK: What do YOU need so we can succeed?

India / China – They can’t say ‘no’ in front of the/a group. Discuss 1:1, talk to the manager.

Philipines – show something personal

Arab countries – invite everyone to workshop

Japan – if you invite a VP, nobody below him/her would talk

FAIL = First Attempt in Learning


Balance: 1 negative part, 4 positive parts

Avoid: ‘yes, but’

Johary window (for communication)

YOU
KNOW DON’T KNOW
O K BLIND SPOT  Feedback
T N OPEN
H O AREA
E W
R DON’T K FUTURE AREA
S N HIDDEN “TRY IT”
O AREA
W
Sharing Explore Stretch

HBDI.com - Hermann Brain Domination Instrument

Privire dreapta jos – feelings

Privire stanga jos – internal dialogue

WHAT? Analytic, logical problem solver -> Finance

WHAT IF? WHY? Vision, strategy, artistic part -> Marketing

HOW? WHEN? Org part step by step -> P.Management

WHO? Interpersonal relations, feelings -> HR

In pb cu clientul, partnerul sau HR-ul vor contacta clientul.

COACHING

GROW – GRGRGRGRGROW – open questions

- Build relationship and trust


- Safe environment
NO suggestion -> only the mentor tells you what to do:

- Active listening
- Follow up
- Rephrasing
- Empathy
- No judgement

Success: People buy WHY you do it!

Rata de conversie

Don’t email outside working hours

Workaholics don’t get promoted

Don’t set up meetings before 10am and after 5 pm

Motivarea echipei:

- Vouchere
- Proiecte mici
- Prezentari interne tehnice
- Incredere / responsabilitate
- Recunoastere publica

Formarea unei echipe

- Branding
- Movie night
- Iesiri, team buildinguri

Who’s who in the zoo?

What someone Does / Feels / Says / Thinks


1. Ask “how do you intend to fix the problem?”
2. Choose your battles
3. Respond only to facts
4. Establish boundaries when and where you engage a person
5. Your happiness must not depend on others’ opinion.
6. Focus on solution (how to deal with crazy people), not on the problem (toxic people)
7. Forgive, but don’t forget
8. Avoid negative self-talk
9. Limit the caffeine
10. Sleep
11. Seek support and assistance from others

“if” (conditions) cannot be part of a sincere apology

Multimile nu sunt influentate cu ajutorul rationamentelor. Trebuie sa:

- Le intuiesti sentimentele
- Te prefaci ca le impartasesti
- (ulterior) sa incerci sa le modifici prin imagini sugestive

!Urmareste reactia auditoriului si adapteaza-ti limbajul!

Manager -> Leader

Like -> Trust -> Follow

Innovation: How might we

How = opportunity, might = risk, we = collaboration

Self confidence

Groom
Dress nice

PREPARE

Speak slow

Posture (straight)

Achieve small wins / goals

Focus on solutions

Exercise

Clear your desk

You can only control yourself.

Underestimate support, overestimate the influence.

Introduction and expectations

Be prepared for unexpected situations

Have an agenda

Visuals

Team Leader

Time management

Parking lot / Technical questions

Confirm your understanding

Don’t assume

Don’t come up with a solution

Meeting minutes

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