Scribd
Upload
27 views23 pages

Introduction To Communication

Communication is the process of transferring information between individuals through various mediums. There are different types of communication including non-verbal communication (body language and facial expressions), verbal communication (spoken words), written communication (writing and typing), and visual communication (using images). Effective communication involves clarity, conciseness, concreteness, correctness, consideration, and courtesy. It also relies on elements like listening skills, providing feedback, friendliness, an open mindset, confidence, and appropriate non-verbal communication. Good communication skills are important both professionally and personally.

Uploaded by

Tonar Systems
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
27 views23 pages

Introduction To Communication

Communication is the process of transferring information between individuals through various mediums. There are different types of communication including non-verbal communication (body language and facial expressions), verbal communication (spoken words), written communication (writing and typing), and visual communication (using images). Effective communication involves clarity, conciseness, concreteness, correctness, consideration, and courtesy. It also relies on elements like listening skills, providing feedback, friendliness, an open mindset, confidence, and appropriate non-verbal communication. Good communication skills are important both professionally and personally.

Uploaded by

Tonar Systems
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 23

INTRODUCTION TO

COMMUNICATION SKILL
Index

1. What is Communication?
2. Types of Communication
3. Communication Process
4. 7 C’s of Effective Communication
5. Elements of Communication
6. Importance of Communication
7. Signs of Effective Communication
8. Activity
1. What is Communication?

Communication is the process of transferring information


from one place to another or from one person to another.

We share information, thoughts, and feelings with others through


different mediums and expect a reply or a reaction to the same.
2. Types of Communication

Non-Verbal Communication

Verbal Communication
Types of
Communication

Written Communication

Visual Communication
2.1 Non-Verbal Communication

Nonverbal Communication is the exchange of


information between two people through
nonverbal signals such as eye contact, facial
expressions, gestures, posture, and physical
reality.
2.2 Verbal Communication

Verbal communication takes place


when two or more people speak to one
another.
2.3 Written Communication

Writing, typing, and printing symbols to


communicate with an audience is known as
written communication.
2.4 Visual Communication

Using visual elements to communicate


thoughts and information is known as visual
communication.
3. Communication Process

UNDERSTANDING
Learning, interpreting and meaning

REMEMBERING
Recalling and retailing

EVALUATING
Judging and analyzing

RESPONDING
Answering, giving and feedback

RECEIVING
Hearing and attending
4. 7 C‘S of Effective communication

Clarity

Courtesy Conciseness

7 C‘S of Effective
communication

Consideration Concreteness

Completeness Correctness
4.1 Clarity

Make sure the goal of your message reaches clearly to your audience.
Keep your message simple and easy to understand.

Priya accomplished the job with ease.


• Priya did the job well.

Rahul corresponds with his parents regularly.


• Rahul writes to his parents regularly.
4.2 Conciseness

Be short and to the point. Avoid repetition and unnecessary


words. Include only relevant material.

For the reason that


• Because

At the present time


• Now
4.3 Concreteness

Ensure that all the important details and facts are mentioned,
but that nothing differs from the focus of your message.

Abstract
• vehicle
• soon
Less Abstract
• a car
• within the month
Concrete
• a white color swift desire
• by 10th September
4.4 Correctness

Communication should be accurate.


There should not be any grammatical or other errors.

There is no difficulty to try new avenues of business.

• There is no difficulty in trying new avenues of business.

Looking forward for your reply.

• Looking forward to your reply.


4.6 Consideration

Take the audience into consideration, i.e. the audience’s


viewpoint, background, level of expertise, etc.

Instead of

• We will provide you with a fun-filled experience at our


mall
Use

• You will have a fun filled experience at our mall.


4.7 Courtesy

Approach the audience in a friendly and courteous manner.


Avoid the use of passive/aggressive tones. Be open and
honest.

Instead of

• Refuse letter, I can’t understand a word of it.

Use

• It's my understanding that I did not get what you mean.


5. Elements of Communication Skills

A skill to successfully interact and convey thoughts and feelings is referred to as communication skills.
The following list of six communication abilities is necessary:

NON-VERBAL
OPEN
LISTENING FEEDBACK FRIENDLINESS COMMUNICA CONFIDENCE
MINDNESS
TION
6. Importance of Communication Skills

In professional life, if you are applying for a job or


looking for a promotion with your current
employer, you will almost certainly need to
demonstrate good communication skills.

In Personal life, good communication skills can


improve your personal relationships by helping
you to understand others and to be understood.

Communication skills can also ensure that you are able to


manage interactions with businesses and organizations.
6.1 Professional Communication

• About business and work


• Based on Facts , Relevant to context
• A businesslike tone, serious to severe
• Formal Vocabulary
• A tight structure, very formalized
• No silly talks
• Stable body language with Smile
• Important to note pointers
• Numbers are important – Dates, data, figures
6.2 Personal Communication

• About family, friends, feelings


• Humor, playfulness
• A loose body language, carefree style
• Gossip, giggle, laughter
• Use of local words and phrases
• Facts are not compulsory
• No need to keep record
7. Signs of effective communication skills

Body
Smiling face
Language

Summarizing
what has Silence Eye contact and visible
been said
muth

Eye contact
Checking to
and visible
understand
mouth
8. It’s Activity Time

You learn that buses and trains aren't running because


of a transit strike as you're leaving for work. Every auto-
rickshaw you see is also in use.
Looking around, you notice Mr. Shah getting into his
automobile. You met Mr. Shah at the New Year's
Party, he lives in the building across the street. It would
be great if you could get a lift to the office since he also
commutes to the same area of the city as you.

Start a conversation with him and ask him to give you a


ride.
Thank You

You might also like