Troubleshooting Displays in normal operation

Displays in normal operation

Error ERROR Explanation/action
code
off No power supply Switch the device on.
Start-up (after RESET or Wait for the system to finish
electronics self-test) booting up.

Burn; program controller -

Compare; check controller -

Controller OK -

No error -

Software faulty Switch the device off and on again.

Read the hardware status (Stop-
Info field), perform a download if
necessary.
Communication problem Check the lines to the ChipCard
with ChipCard controller controller.
Check ChipCard controller,
replacing it if necessary
Communication problem Check the ChipCard on the
with ChipCard / or wrong controller, replacing it if necessary.
ChipCard inserted
(ChipCard number not '226-
0PR')

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
Locking handle open Push the CMD-V4 or VCMD as far
CMD-V4 or VCMD is not in as possible into the device using
dispensing position the green locking handle (CMD-V4
or VCMD must audibly click into
place).
If this should not be possible, then
the locking switch must be
checked and possibly recalibrated
or replaced.
Controller defective or replace controller

Battery empty or battery Insert the battery jumper or replace

jumper not connected: only the battery or replace the controller
with self-test commands for if the battery is permanently
battery testing soldered in place.
No software (download) Perform a software download.

Safety switch open Insert CMD-V4 or VCMD.

Device lock waiting A retract has been performed

during which the bank notes that
were not removed by the customer
have been deposited in the SAT.
All transport functions of the
CMD-V4 or VCMD have been
blocked afterwards by the
software.
Remove the customer bank notes
from the SAT, then use the
product-specific software to reset
the device lock (RESET inhibit
flag).

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
CMD-V4 or VCMD minimum Cassette is defective or absent.
configuration is missing The CMD-V4 or VCMD requires at
least one ready cash-out cassette
and the reject/retract cassette (RR
cassette) for operation. Insert the
RR cassette and filled cash-out
cassette(s) and register them
using the product-specific
software.
Cassette distributor board Check the wiring to the cassette
with invalid coding, not distributor board.
inserted or defective Check the cassette distributor
board and replace it if necessary.
Output transport coding Perform coding on the output
invalid transport cable connector.

CMD-V4: Evaluate the error information in

Belt drive of clamp defective the device status.
( M 3) or jam Initiate corresponding measures:
e.g.: Replace the output transport
or the controller.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
Banknote jam during A note jam has been discovered in
dispensing the dispensing areas or in the
vertical transports of the
dispensing units or in the stacker
during the dispensing transaction
(photosensors PSDx, DDU, PS1,
PS18). Check the banknote path
from the cassettes up to the
stacking compartment or the reject
compartment for jammed notes.
Check for correct seating of the
plug connections on the CMD
controller and/or on the elements
of the photosensors.
Afterwards, bring the CMD-V4 or
the VCMD back into the safe into
dispensing position, whereby the
safety switch is closed and the
CMD-V4 or VCMD is started up
again (Reset). If the status display
continues to show '18' after this
start-up, then the jam was not
effectively eliminated and/or
another jam has occurred.
Use the test program self-test
command to check the 'Status of
the photosensors'. If a
photosensor (besides the 'cassette
empty photosensor') is reported as
being 'covered', determine the
reason and eliminate the error.
If no error can be determined and
if '18' continues to be displayed
after the next start-up, then the
stacker, the respective dispensing
unit or the controller must be
replaced.

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
CMD-V4: Clear the block and then perform a
Clamp transport reset. Replace the stacker or the
defective/blocked. controller if necessary
VCMD:
Note jam in output
transport
Single reject switch Check the SAT in the area of the
(MA2/1, MA2/2, SM1) single reject switch for jammed
defective/blocked notes/note residue and remove
them if found. Check the mobility
of the single reject switch by
pressing and releasing the rotor in
the lift magnet MA2.
Select Test function 2 (mechanical
test) on the function button and
watch the activation of the single
reject switch. If the lift magnet MA2
does not move or if it does not
move completely, the SAT or the
controller must be replaced.
If the magnet moves with a full
stroke, then the CMD-V4 or the
VCMD can be put back into
operation.
If the error occurs again after a
short time, and if no reason can be
determined following renewed
inspection of the single reject
switch, then the SAT or the
controller must be replaced.
Faulty measuring station Check whether there is a jam in
(DDU) the area of the measurement
station. Are the cables connected?
Replace dispensing unit with DDU
or controller.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
Photosensor amplifier faulty Check all of the banknote paths
or photosensor initialization from the cassettes to the stacking
unsuccessful compartment, from the stacking
compartment to the cash output
and the input area of the RR
cassette for jammed notes/note
residues and remove these if
found.
Afterwards, bring the CMD-V4 or
the VCMD back into the safe into
dispensing position, whereby the
safety switch is closed and the
CMD-V4 or VCMD is started up
again (Reset). If the status control
shows '22' again after this start-up,
then the controller must be
replaced.
CMD-V4: Clear block Move CMD-V4 or
Routing disk (SM2/SM3) VCMD in the safe into dispensing
defective/blocked position (safety switch closed) and
VCMD: select Test function 2 (mechanical
Note bundle reject switch test) on the function key after the
defective/blocked SM6 start-up. If this test function ends
once again with the status display
'23', then the SAT or the controller
must be replaced, otherwise the
CMD-V4 or VCMD can be put back
into operation.

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Error ERROR Explanation/action

code
CMD-V4: The Reject/Retract chute selection
Reject/retract drive in the RR cassette could not be set
defective/blocked (MA 6) correctly.
Remove the RR cassette and
check the mobility of the retract
box in the RR cassette. Check the
connectors on the CMD controller
and on the lift magnet MA6 for
correct seating. Check the
photosensor on the changeover
lever for fixed seating. Move the
CMD-V4 in the safe into
dispensing position (safety switch
closed). Re-insert the RR cassette
and select Test function 2
(mechanical test) on the function
key and monitor the movement of
the RR drive (MA6). If the lift
magnet does not move or if the
end positions of the lever are not
reached (status display '24' once
again), then the output transport of
the controller must be replaced.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
Dispensing drive (DCM 1) The main motor (DCM 1) could no
defective / blocked longer be brought up to its
minimum rotational speed after a
short start-up time. Select 1
(Reset) on the function key.
The motor attempts to start up, but
only labored operating noises are
to be heard: check the bank note
paths of the CMD-V4 or VCMD for
a massive note jam. Check the
input into the RR cassette to see if
notes are jammed there.
Move the CMD-V4 or the VCMD in
the safe into dispensing position
(safety switch closed) and select
Text function 2 (mechanical test)
on the function key after the start-
up of the CMD-V4 or VCMD:
Observe the operating noises and
transport function of the main
motor.
If the main motor does not rotate or
if this test function ends again with
the status display '25', the output
transport or the controller must be
replaced, otherwise the CMD-V4 or
VCMD can be put back into
operation.

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
CMD-V4: Check the SAT in the area of the
Stacker wheel drive (SM 9) stacking compartment for jammed
defective/blocked notes/note residue and remove
VCMD: them if found. Move the CMD-V4
comb-type lifting bar or the VCMD in the safe into
defective/blocked SM5 dispensing position (safety switch
Dispensing / Transport closed) and select Text function 2
changeover switch (mechanical test) on the function
defective/blocked M3 key after the start-up of the
CMD-V4 or VCMD: If this test
function ends once again with the
status display '26', then the SAT or
the controller must be replaced.
CMD-V4: Check the output area of the
Shutter error CMD-V4 and of the shutter for
foreign objects that prevent the
movement of the shutter label.
Move the CMD-V4 into dispensing
position (safety switch closed).
Select Test function 2 (mechanical
test) on the function key and
monitor the movement of the
shutter. Troubleshooting can be
performed on the shutter without
danger even during ongoing test
functions - afterwards, perform
Test function 2 once again without
operator intervention into the
shutter movement. If this test ends
once again with the status display
'28', then the shutter or the
controller must be replaced.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
Output photosensor Check the cash output of the SAT
covered (manipulation) and the shutter for foreign objects
that interfere with the function of
the output photosensor.
Check the connector on the
CMD-V4 or VCMD for correct
seating.
Resetting the error code:
Firmware version <=16.80:
Move the CMD-V4 or VCMD in the
safe into dispensing position
(safety switch closed) and select
'1' (Reset) with the function key.
If the status display reports '29'
once again after the start-up of the
CMD-V4 or VCMD, then the
shutter, the SAT or the controller
must be replaced.

FW version >=16.80:
Pull out the CMD-V4 or the VCMD
and then slide it back in again
(safety switch opened/closed) and
then wait for the subsequent
RESET.
If the status display reports '29'
once again after the start-up of the
CMD-V4 or VCMD, then the
shutter, the SAT or the controller
must be replaced.

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
Too many problems Bundle rejects can be caused by
dispensing from cassette x extremely skewed banknotes or
X (x = 1 - 6) banknotes that are extracted in an
uncontrolled way or by problems
with the photosensors.
This error can be ignored the first
time it occurs (warning). If the error
has however already occurred,
then please proceed as follows:

1. Remove cassette from the

dispensing unit 'x' and check
the bank note input: Are the
front notes deformed on one
side? Uniform pressure of the
front notes on the right-hand
and left-hand sides?
2. With the cassette removed,
check the dispensing area in
the dispensing unit for jammed
bank note residue.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
Too many problems 3. Check the transport path from
dispensing from cassette x cassette 'x' to the stacking
X (x = 1 - 6) compartment for jammed
notes/note residue. Has a
transport belt run off the
rollers?
4. Check the connectors on the
CMD controller or VCMD and
on the individual elements of
the photosensors for correct
seating.
5. Check the stroke of the magnet
for the retaining shaft for
sluggish movement by pressing
the rotor (or check the
movement of the magnet with
Test function 2 (mechanical
test)).

If these tests reveal no errors and

if the status '3x' continues to
appear, then the respective
dispensing unit or the controller
must be replaced.

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
No note dispensing A) No note could be extracted
X possible or possibly faulty from cassette 'x' or
note contact pressure when
B) The required contact pressure
deploying a new cassette
could not be built up when the
(x = 1 - 6)
cassettes were pushed inside.
Procedure in Case A):
1. Remove cassette 'x' and check
the note input: The notes must
be standing vertically in the
cassette. Are the front
banknotes extremely
deformed? If notes are curved,
then the outward curve must
face the pressure carriage! Are
the front notes sticky or hooked
into one another with kinks?
2. With the cassette removed,
check the dispensing area in
the dispensing unit for jammed
notes/bank note residue.
3. Check the connectors on the
CMD controller or VCMD and
and on the coupling of the
dispensing unit 'x' for correct
seating.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
No note dispensing 4. Afterwards, place filled
X possible or possibly faulty cassette in dispensing unit 'x'
note contact pressure when and select '3' (Trial dispensing
deploying a new cassette process) on the function button
(x = 1 - 6) with the safety switch closed. If
this test ends once again with
the error code '4x', select Trial
dispensing process once again,
checking the function of the
coupling and retaining shaft
while doing so. If the coupling
or the retaining magnet is not
actuated, the dispensing unit or
the controller must be replaced.
No note dispensing Procedure in Case B):
X possible or possibly faulty
1. Remove cassette 'x' and check
note contact pressure when
the note input: The notes must
deploying a new cassette
be standing vertically in the
(x = 1 - 6)
cassette. Are the front
banknotes extremely
deformed? If notes are curved,
then the outward curve must
face the pressure carriage! If
necessary, place notes from
the rear part of the cassette
towards the front. If the stack of
notes rubs heavily against the
side note guides (laterally
protruding notes kinked to the
rear) then the stack of notes
needs to be aligned better.

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
No note dispensing 2. Reinsert the cassette. Does the
X possible or possibly faulty pressure carriage move
note contact pressure when forward audibly when doing
deploying a new cassette so?
(x = 1 - 6)
- If there is no noise to be
heard, check the connectors
on the CMD controller and
the connectors on the
cassette for correct seating.
Carry out a test with a
different cassette. If the
motor still continues not to
operate, then the controller
is defective.
- If the motor noise is audible,
but the error message '4x'
occurs again after a few
seconds (together with a
three-signal sound), then
remove the cassette and
check the stroke of the
dispensing shaft manually
for sluggish movement.
Remove the cassette, open
it, move it by hand into
dispensing position. Check
the movement of the return
bar for sluggish movement.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
No note dispensing 3. If no reason can be discerned
X possible or possibly faulty and if this error also occurs
note contact pressure when with a different cassette in this
deploying a new cassette dispensing unit, then the
(x = 1 - 6) quality of the pressure sensor
must be checked with test
program and self-test
command 'Query status
cassette contact pressure'
(DYQ) - If an error is present,
then the dispensing unit or the
controller must be replaced.
Too many bad banknotes Too many double or excessively
from cassette x (x = 1 - 6) wide or excessively narrow notes
X were detected during a dispense
transaction from cassette 'x'.
Remove cassette 'x' and check
whether the correct note type was
placed in it. Check the notes for
deformations or stickiness.
Reinsert the cassette and restart
the application. If many 'good'
notes are controlled out by Single
Reject, or if the error '4x' reoccurs
after a short time, then a new
reference value determination
should be carried out for this note
type. If the error cannot be
eliminated, then the dispensing
unit or the controller must be
replaced.

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
Cassette x defective The note data stored in cassette 'x'
(x = 1 - 6) could not be read and/or rewritten
X (writing error in the cassette
EEPROM).
Check the connectors on the CMD
controller and the connectors on
the cassette for correct seating. If
the error also occurs with a
different cassette in this
dispensing unit, then the controller
must be replaced.

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Displays in normal operation Troubleshooting

Dirty photosensors/sensors
Error ERROR Explanation/action
code
Banknote measurement Check whether there is a jam in the
point (DDU) not ready area of the measurement station. Is
the measurement station dirty or are
the cables plugged in?
Replace dispensing unit with DDU
or controller.
Dispensing sensor dirty or A) If a cassette can be installed in
pressure sensor faulty cassette position 'x' without
X (x = 1 - 6) error (one-time signal tone),
then the error message
indicates an extremely soiled
photosensor 'dispensing sensor'
in the dispensing unit 'x' (PSDx)
that must be cleaned.
Afterwards, execute a reset
(move CMD-V4 or VCMD into
dispensing position).

Note:
After the first time this error has
occurred, the CMD-V4 or VCMD
can still continue working until the
operation is automatically shut
down with further increasing soiling.

B) If it is not possible to deploy a

cassette at cassette position 'x'
(no signal tone, even after
several seconds), then the
dispensing unit or the controller
must be replaced after checking
the controllers on the CMD
controller and on the pressure
sensors (PSDx).

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Troubleshooting Displays in normal operation

Cassette empty sensor Clean photosensor 'PSEx' in the

dirty (x = 1 - 6) respective dispensing unit and the
X associated prism in the pressure
carriage of the cassette. Afterwards,
execute a reset (move CMD-V4 or
VCMD into dispensing position).
Check the degree of soiling of all
photosensors in KDIAG with the test
program via self-test command
'DYK' (Query status photosensors,
photosensor amplifiers):
Photosensors that exhibit status '3'
or higher should be cleaned. Status
improvement can be queried after
reset.

Note:
After the first time this error has
occurred, the CMD-V4 or VCMD
can still continue working until the
operation is automatically shut
down with further increasing soiling.

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Displays in normal operation Troubleshooting

Error ERROR Explanation/action

code
SAT: Photosensor PS1 (P) Clean the transmission and
dirty; stacker wheel input reception diodes between the
stacker wheels carefully with a
brush. Return the CMD-V4 to
dispensing position. If the status
display continues to show the error
code '90' after startup (Reset),
remove the stacker and clean the
surfaces of the prism from below,
between the stacker wheels, return
the CMD-V4 to dispensing position.
If the status display continues to
show the error code '90' after
startup (Reset), then the stacker
must be replaced.
Check the degree of soiling of all
photosensors in KDIAG with the test
program via self-test command
'DYK' (Query status photosensors,
photosensor amplifiers).
Photosensors that exhibit status '3'
or higher must be cleaned. Status
improvement can be queried after
the reset.

Note:
After the first time this error has
occurred, the CMD-V4 or VCMD
can still continue working until the
operation is automatically shut
down with further increasing soiling.

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Troubleshooting Displays in normal operation

Error ERROR Explanation/action

code
Photosensor dirty Photosensor '9x' is soiled and
urgently requires cleaning. Remove
Tray monitoring: dust deposits on the surfaces of the
Photosensor PS18 respective transmitter/receiver
(elements with clear or violet-
CMD-V4: colored plastic housing) and if
'Compartment empty' necessary from the associated
(Single reject) PS2 prism (P) (two crystal-clear surfaces
VCMD: opposite the transmitter/receiver)
Monitoring of entrance with a brush or compressed air.
reject box PS21 After cleaning, return the CMD-V4
Removal photosensor or VCMD to home position and
CMD-V4: PS27 (P) await start-up or select '1' (Reset)
VCMD: PS26 on the function button.
Check the degree of soiling of all
CMD-V4: photosensors in KDIAG with the test
Bundle rear edge control, program via self-test command
Shutter photosensor PS 28 'DYK' (Query status photosensors,
photosensor amplifiers):
Photosensors that exhibit status '3'
or higher must be cleaned. Status
improvement can be queried after
the reset. Remark: After the first
occurrence of the error code '9x',
the CMD-V4 or VCMD can still
continue working until the operation
is automatically shut down with
further increasing soiling (the status
display '9' will also be displayed in
such cases).

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