A STUDY ON ONLINE TRANSACTION FROM

CUSTOMER PERSPECTIVE WITH SPECIAL

REFERENCE TO OTTAPALAM TALUK
PROJECT REPORT

Submitted to the Department of commerce, Lakshmi Narayana Arts & Science College,
Mayannur in partial fulfilment of the requirement for the award of the DEGREE OF
BACHELOR OF COMMERCE from the University of Calicut.
Prepared by
RESHMA K
Register no: ZYASBCM007
Under the guidance and supervision of
Mr. PRAVIN P
Assistant professor
Department of commerce

Department of commerce

Lakshmi Narayana Arts & science College

Mayannur
2018-2021
 DEPARTMENT OF COMMERCE
LAKSHMI NARAYANA ARTS & SCIENCE COLLEGE
MAYANNUR

CERTIFICATE
This is to certify that the Project Report titled “A STUDY ON ONLINE TRANSACTION
FROM CUSTOMER PERSPECTIVE WITH SPECIAL REFERENCE TO
OTTAPALAM TALUK ”is a genuine work done by “RESHMA.K”, Register no:
ZYASBCM007, in partial fulfilment of the requirement for the award of the DEGREE OF
BACHELOR OF COMMERCE from the UNIVERSITY OF CALICUT during the period
2018-2021.
The report represents an independent work done by the candidate under the guidance and
supervision of "Mr. PRAVIN P ", Assistant professor, Department of commerce, Lakshmi
Narayana Arts & Science College, Mayannur

Place: Miss.SINDHU A
K
Date: HEAD OF THE DEPARTMENT OF
COMMERCE
LAKSHMI NARAYANA ARTS & SCIENCE
COLLEGE,
MAYANNUR

P K DILIP KUMAR
PRINCIPAL
LAKSHMI NARAYANA ARTS & SCIENCE COLLEGE,
MAYANNUR
 LAKSHMI NARAYANA ARTS & SCIENCE COLLEGE,
MAYANNUR

DEPARTMENT OFCOMMERCE

CERTIFICATE FROM THE SUPERVISING TEACHER

ThisistocertifythattheProjectwork“A STUDY ON ONLINE TRANSACTION FROM

CUSTOMER PERSPECTIVE WITH SPECIAL REFERENCE TO OTTAPALAM
TALUK ”is a genuine work done by “RESHMA.K”, Register no: ZYASBCM007, under
my supervision and guidance in partial fulfilment of the requirement for the award of the
DEGREE OF BACHELOR OF COMMERCE from the UNIVERSITY OF
CALICUT during the period 2018- 2021.

Place:
Date : PRAVIN P
ASSISTANT PROFESSOR
LAKSHMI NARAYANA ARTS & SCIENCE COLLEGE ,
MAYANNUR
 DECLARATION

I “RESHMA.K”, REGISTER NO: ZYASBCM007, VIth Semester Bachelor of

Commerce student of Lakshmi Narayana Arts & Science College, Mayannurhereby
declare thatthe project work titled “A STUDY ON ONLINE TRANSACTION FROM
CUSTOMER PERSPECTIVE WITH SPECIAL REFERENCE TO OTTAPALAM
TALUK ” isabonafide work done by me under the guidance and supervision of" Mr.
PRAVIN P "Assistant Professor, Department of commerce in partial fulfillment of
requirement for the award of the DEGREE OF BACHELOR OF COMMERCE from
the UNIVERSITY OF CALICUT.
I also declare that this report has not been submitted earlier by me, fully or partially, for
the award of any degree, diploma, title or recognition.

Place: RESHMA K
Date: REGISTER NO:ZYASBCM007
VIthSEMESTER B.COM
LAKSHMI NARAYANA ARTS & SCIENCE COLLEGE,
MAYANNUR
 ACKNOWLEDGEMENT

I hereby express my profound gratitude to my guide Mr. PRAVIN P Assistant Professor of

commerce, LAKSHMI NARAYANA ARTS & SCIENCE COLLEGE, MAYANNUR,
THRISSUR,for his valuable guidance and suggestions rendered during the preparation of
report.

I am also thankful to Mr. P. K DILIPKUMAR, Principal, LAKSHMI NARAYANA ARTS

& SCIENCE COLLEGE, MAYANNUR for his valuable guidance.
I am also thankful to Miss. SINDHU.A.K Head of the Department of Commerce LAKSHMI
NARAYANA ARTS & SCIENCE COLLEGE, MAYANNUR.
I am also thankful to other faculty members in LAKSHMI NARAYANA ARTS & SCIENCE
COLLEGE, MAYANNUR
Last but not least I would like to thank our Family, Friends, and Almighty.
 LIST OF CONTENTS

CHAPTER No. NAME OF CHAPTER PAGE No.

1 INTRODUCTION 1-5

2 THEORETICAL 6-9
FRAMEWORK
3 SOCIO BACKGROUND 10-12
ANALYSIS

4 DATA ANALYSIS & 12-32

INTERPRETATION

5 33-35
FINDINGS SUGGESTIONS
&
CONCLUSION

APPENDICES;
BIBLIOGRAPHY.
 LIST OF TABLES
SL:NO TABLE No. NAME OF TABLE PAGE
No.
10
Table showing gender wise classification of
1 3.1
respondents
Table showing age wise classification of 11
2 3.2
respondents
Table showing income level of 12
3 3.3
Respondents
Table showing usage of internet among 13
4 4.1 customers

Table showing the purpose of using world 14

5 4.2 wide web

15
Table showing the purpose of using online
6 4.3
transaction
16
Table showing the websites used for online
7 4.4
transaction
17
Table showing that the recommendation for
8 4.5
using world wide web
18
Table showing usage of online transaction
9 4.6

19
Table showing number of times of using
10 4.7
online transaction
20
Table showing medium for using online
11 4.8
transaction
21
Table showing the reason for using online
12 4.9
transaction
 Table showing convenience or privacy 22
13 4.10
23
Table showing previous experience with
14 4.11
online transaction

Table showing bad experience 24

15 4.12 regarding usage of online transaction

25
Table showing concern about security in
16 4.13
relation to making purchase or banking over
internet
26
Table showing willingness for using credit
17 4.14
cards on the web
27
Table showing willingness of giving name
18 4.15
& address on the web
28
Table showing interest in online auction
19 4.16

29
Table showing conditions refrain from
20 4.17
filling online registration at the website
30
Table showing usage of internet for
21 4.18
shopping and banking make life easier
31
Table showing hidden charges in online
22 4.19
transaction affect purchase
32
Table showing security features be a factor
23 4.20
to do business with an internet based
company
 LIST OF GRAPHS
SL:No GRAPH NAME OF GRAPH PAGE
NO.
NO.
10
Graph showing gender wise classification
1 3.1
of respondents
Graph showing age wise 11
2 3.2 classification of
respondents
Graph showing income level of 12
3 3.3
Respondents
Graph showing usage of internet among 13
4 4.1 customers

Graph showingthepurposeof 14
5 4.2 usingworldwideweb

15
Graph showing the purpose of
6 4.3
using online transaction
16
Graph showing the websites
7 4.4
used for online transaction
17
Graph showing that the recommendation
8 4.5
for using
world wide web
18
Graph showing usage of online
9 4.6
transaction
19
Graph showing number of times of
10 4.7
using online transaction
20
Graph showing medium for using
11 4.8
online transaction
21
Graph showing the reason for
12 4.9
using online transaction
 Graph showing convenience 22
13 4.10 or privacy

23
Graph showing previous experience with
14 4.11
online transaction

Graph showing bad experience 24

15 4.12 regarding usage of online transaction

25
Graph showing concern about
16 4.13
security in relation to making
purchase or banking over internet
26
Graph showing willingness for using credit
17 4.14
cards on the web
27
Graph showing willingness of giving name
18 4.15
& address on the web
28
Graph showing interest in
19 4.16
online auction
29
Graph showing conditions refrain from
20 4.17
filling online registration at the website
30
Graph showing usage of internet for
21 4.18
shopping and banking make life easier
31
Graph showing hidden charges in online
22 4.19
transaction affect purchase
32
Graph showing security features be a factor
23 4.20
to do business with an internet based
company
 CHAPTER 1
INTRODUCTION
 CHAPTER 2
THEORETICAL FRAMEWORK
 CHAPTER 3

SOCIO BACKGROUND ANALYSIS

 CHAPTER 4

DATA ANALYSIS AND INTERPRETATION

 CHAPTER 5

FINDINGS, SUGGESTIONS AND CONCLUSION

BOOKS

• Billy .G. claybrook (1992) , " OLTP : online transaction processing systems ".

• Dr. Sandeep srivastava (2020) , " E- Commerce"

WEBSITES

 www.scribd.com

 www.google.com

 www.wikipedia.com

 www.pocket sense.com
BIBLIOGRAPHY