CBSE | DEPARTMENT OF SKILL EDUCATION
CURRICULUM FOR SESSION 2022-2023
INFORMATION TECHNOLOGY (SUB. CODE - 802)
JOB ROLE: DOMESTIC IT HELPDESK ASSISTANT
CLASS – XI & XII
The present course curriculum offers an opportunity for students to understand the basics of
computer software and hardware for working efficiently on computer. This course will enable
students to hone skills to develop desktop based applications etc. With extensive demand of
designers, the course aims at inculcating not only programming skills but also the understanding
of graphics. Graphics in itself is a wide and very interesting area which helps in shaping the
creativity of a student.
PREAMBLE:
Computer is now affecting energy sphere of human activity. It is instrumental in bringing
revolutionary changes in industry, scientific research and education. This is not only the demand
of time but also the demand of almost each and every subject to have an associated computer
learning to equip a student with start-of-art technology to prove himself/herself a better candidate
than those without computer knowledge.
COURSE OVERVIEW
Domestic IT Helpdesk Assistant requires the individual to have thorough knowledge of various
technology trends. This job involves working on a computer, entering, retrieving and sharing data
He/she can assist a programmer or a database engineer. He/she can independently interact with
customers. The individual should be result oriented and should be able to demonstrate logical
thinking and interpersonal skills and should be willing to work at a desk based job. The person is
responsible to maintain hardware and software systems according to company policies. Inspect,
and Troubleshoot basic network, hardware and software components.
COURSE OUTCOMES
On completion of the course, students should be able to:
Apply effective oral and written communication skills to interact with people and
customers;
Identify the principal components of a computer system; Demonstrate the basic skills of
using computer;
Identify the solution for small applications in the form of computer programmes
Use the computer for the data entry process with speed and accuracy.
Manage the database and handle queries.
Understand basic cyber safety and security norms
Will be able to troubleshoot the computer system
SALIENT FEATURES OF THE COURSE
The course will equip students with skills to analyze various problems and their trouble shooting.
Content of the course has been designed as such to make students capable of independently
working on a desktop and be able to develop applications to handle computations of small scale
and record keeping.
Students will develop following skills:
It will empower students with various skills required to work efficiently on computer.
Understand basic functional and computational units.
Understand networking and internet concepts
Recognize various internet devices and threats to cyber security.
Skills to work efficiently with basic office tools like word, spreadsheets, presentation
Understand basics of databases and SQL to handle databases
Develop programming skills in Java
Through this course students will not only gain knowledge about the basics of computer but will
also develop confidence in developing small applications through programming.
SCHEME OF UNITS
This course is a planned sequence of instructions consisting of units meant for developing
employability and vocational competencies of students of Class XI opting for skill subject along
with other education subjects.
The unit-wise distribution of hours and marks is given overleaf:
INFORMATION TECHNOLOGY (SUBJECT CODE - 802)
Class XI (Session 2022-2023)
Total Marks: 100 (Theory-60 + Practical-40)
NO. OF HOURS MAX.
for Theory and MARKS
UNITS Practical for Theory
and
Practical
Employability Skills
Unit 1 : Communication Skills-III 10 2
2
Part A
Unit 2 : Self-Management Skills-III 10
Unit 3 : ICT Skills-III 10 2
Unit 4 : Entrepreneurial Skills-III 15 2
Unit 5 : Green Skills-III 05 2
Total 50 10
Subject Specific Skills Theory Practical
(In (In Marks
Hours) Hours)
Unit -1 : Computer Organization 15 15 5
Part B
Unit -2 : Networking And Internet 15 25 10
Unit-3 : Office Automation Tools 15 30 10
Unit-4: RDBMS 15 20 10
Unit-5: Fundamentals of Java 25 35 15
Total 85 125 50
Practical Work
Part C
Office Automation Tools 15
JAVA Programme 10
MYSQL Commands 5
Total 30
Project Work
Part D
Practical File 05
Viva Voce 05
Total 10
GRAND TOTAL 260 100
DETAILED CURRICULUM/TOPICS FOR CLASS XI:
Part-A: EMPLOYABILITY SKILLS
S. No. Units Duration in Hours
1. Unit 1: Communication Skills-III 10
2. Unit 2: Self-management Skills-III 10
3. Unit 3: Information and Communication Technology Skills-III 10
4. Unit 4: Entrepreneurial Skills-III 15
5. Unit 5: Green Skills-III 05
TOTAL DURATION 50
NOTE: Detailed Curriculum/ Topics to be covered under Part A: Employability
Skills can be downloaded from CBSE website.
Part-B – SUBJECT SPECIFIC SKILLS
UNIT -1: COMPUTER ORGANIZATION
UNIT -2: NETWORKING AND INTERNET
UNIT-3: OFFICE AUTOMATION TOOLS
UNIT-4: RDBMS
UNIT-5: FUNDAMENTALS OF JAVA
UNIT-1 COMPUTER ORGANIZATION
S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Understand and Introduction to Fundamentals of identify and enlist various
appreciate Computer and its use applications of computer
fundamentals of Characteristics of computer illustrate various
Computer and its Components of computer components of computer
characteristics Block diagram of computer under different blocks
Processes of task execution illustrate functions of
steps of process execution various components of
function of various components computer
of computer and CPU
2 Understand the identify various components of illustrate various types of
components of computer I/O devices
computer appreciate function and use of identify and find out the
I/O devices application of each of the
learn about various storage I/O Devices
devices used in computer
various memory units of
storage
S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
3 Understand introduction to Operating identify different types of OS
Operating System System and its need in computers/mobile phones
functions of operating system identify the different in
types of operating system features of various
difference between various operating systems
operating systems
4 Troubleshooting introduction to common identifying different kinds of
in computer troubleshooting/ problems problems in the systemand
system common troubleshooting steps its peripheral devices
troubleshooting hardware setting up a printer
problems like display, selecting a printer
keyboard, mouse etc. setting default printer
troubleshooting printer changing printer settings
problems how to forcefully restart a
understanding printer IP computer or stop a task
address demonstration of problems in
understanding various printer fly lead, network card and
settings like fast/ slow printing possiblesolutions
sound troubleshooting
understanding speaker settings
like volume etc.
troubleshooting software
problems
troubleshooting networking
problems
learn about problems in
network fly lead, network card
5. Understand the Disk Space management illustration to view the disk
importance of Disk Cleanup storage
Utilities Managing Recycle Bin to apply Disk Cleanup
learning about disk utilities to enhance
defragmentation performance of the
learn to remove unused system
programs to identify, view and
learn to disable unused manage Recycle Bin
program services illustration and hands onto
restart the system remove unused programs
learn to use command prompt illustration and hands on to
to search for a file. disable/enable program
services
restart the computer
to search different files using
various options and wildcard
characters
UNIT 2: NETWORKING AND INTERNET
S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1. Understand Introduction Illustrate various
Computer Need and benefits of networking networks and its
Networking Components of a network: benefits
sender, receive, message, Identify the
channel, transmission medium
Transmission Medium (wired and , devices,
wireless) network topology ,type
Telephone Network standard of networking in
(technology used in each computer lab
generation) Setting up hotspot
Working Devices (RJ45
connector, Modem, Repeater,
Hub, Switch, Bridge, Gateway,
Routers)
Network Topology (Bus, Star
, Ring, Tree, Mesh)
Types of Networking (LAN,MAN,
WAN, PAN, VAN)
2. To understand Introduction and use of Internet Analyze the
Internet and its Digital Literacy Bandwidth,
terminology Terminology (Channels, identify Internetdevices
Bandwidth (HERTZ, KHZ), ISP) and theirsignificance,
Internet Devices: Repeater, Hub, to check/view Data
Switch, Gateway, Bridge, Router transfer rate in
Data Transfer Rate (bps, Kbps, computer lab/
KBps, Mbps, MBPS, Gbps, devices
GBPS)
Protocols (TCP/IP, FTP, HTTP,
SMTP, POP3, PPP, UDP)
3. Understand Network safety concerns: (Digital Find out the threats
cybercrime and Footprints, Threats, Virus, Worm, encountered and the
the need of Trojan Horse, Spam, Malware, security measuresused
Cyber Security DoS Attacks, Eavesdropping, in computer lab and
Adware, Spyware, Snooping) mobile phones
Networking Security Measures go through the link
(Antivirus, Firewall, Login ids and https://www.cyberla
Password) wsindia.net
Cyber Crime (Phishing,
Pharming, Spoofing, Cyber
Bullying, Hacking, Cracking,
Identity Theft, Cyber Stalking,
Cyber Trolling,
Cyber Safety (Netiquettes, IT Act,
Cyber Laws)
UNIT 3: OFFICE AUTOMATION TOOLS
S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1. Word Introduction work with Word processing List the available word
processor applications like OpenOffice, processing
Introduction to Word Processing window applications.
components like work area, ruler, tab Introduce the parts of
etc. the main window.
Understanding various tabs like Change document
File,Edit, Insert, View and their views.
submenuoptions to format a Start a new document.
document using OpenOffice Writer. Open an existing
Learn to create tables in document.
wordprocessors Save a document.
Close a document.
Use the Navigator.
2. Spreadsheets appreciate need and use of demonstration of
spreadsheets components of the
learn to install an open source Spreadsheet window.
spreadsheet software like Calc demonstration and
learn components of the Spreadsheet hands on to insert
title window. formulae and use
appreciate different formatting features inbuilt functions
available in spreadsheets efficiently
learn to work, save and close make charts using
spreadsheets chart tools in
work with data, move data, use edit spreadsheet
menu sort data according to
Use AutoFill, formatting data, various criteria
alignment, changing cell color, gridlines change colour,
and borders, alignment, set borders
flow of text, merging, splitting text, wrap insert, delete, hide,
text, shrink to fit show rows and
Numeric data formatting columns
Find and Replace Data creating macros and
delete data and formatting use them efficiently
delete cells merging two or more
insert delete rows and columns cells, splitting a cell
using formula and functions search data using Find
various type of operators options, search and
replace a selected
predefined functions in spreadsheets
piece of text
(sum(), sqrt(), product(), power(), log(),
round(), abs(), average() etc.
addressing/ referencing: absolute,
relative, mixed
sort and filter data
create chart and graph, setting legend,
grids in charts, resizing and moving
charts, modifying and deleting charts
create/record a macro, run/use macros
print spreadsheets
s. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
3. PowerPoint introduction to presentation software Students will be able
start OpenOffice Impress to work with
overview of OpenOffice presentation software
study of various tabs of OpenOffice
understand various views of
presentation, animations, transitions,
header, footer etc.
UNIT 4: RDBMS
S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1. Understand Database and its purpose Installation of MYSQL
Relational Components of a table Simple calculations in
Database Relational Database Model MYSQL
Management Terminology (Relation, Tuple,
System Attribute, Cardinality)
Keys (Primary, Candidate,
Alternate, Foreign)
2. Introduction Introduction To MYSQL CREATE DATABASE
to MYSQL Classification of MYSQL USE
commands (DDL, DML) CREATE TABLE
Data Types in MYSQL (char, DESCRIBE
varchar, decimal, int, date, time) SHOW TABLES
Create database ALTER TABLE
Create table DROP TABLE
View structure of a table
Add constraints in table
Modify structure
Show all tables created in a
database
Delete structure
3. DML Add rows to a table INSERT INTO
Commands Viewing content of a table UPDATE
Display selected data depending DELETE
on specific condition Using WHERE, ORDER
Display data in a order BY, DISTINCT, LIKE,
modify the data stored in a table BETWEEN, IN
delete contents of a table
UNIT 5: FUNDAMENTALS TO JAVA PROGRAMMING
S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Understand Components of IDE Create a project
Integrated Understand and change Create a JFrameForm container
Development Properties and methods of Add a button component on
Environment Components like jButton, JFrameForm and change properties
(NETBEANS) jLabel, jTextField, like text, font, foreground etc using
jTextarea, jRadiobutton, properties window
jCheckbox, Add other container controls like
jPasswordField, jListBox, jTextField , jTextarea, jRadiobutton,
jComboBox jCheckbox, jPasswordFieldjListBox,
jComboBox and change their
properties
2 JAVA Introduction to Object Display message Using jlabel and
Programming Oriented Programming jtextField
To understand various Join two text entries and display
data types (primitive) and them
purpose of each data type Write code to close the application
To understand the need Using Joption Pane display a
and usage of variables message “welcome to
To understand usage of INFORMATION TECHNOLOGY”
operators (assignment, Perform simple arithmetic calculation
arithmetic, relational, using operators and display the result
logical, bitwise) Write the code to find simple interest
To understand how to Write code to perform an operation
attach a code with based on the criteria input by the
components like jButton, user in a checkbox or radio button
jLabel, jTextField and change the background colour of
create a simple jbutton based on the colour selected
application on JFrame from the jListBox /jComboBox
To understand the use of accept marks in 5 subjects and find
various components like out the total, percentage. Also display
jTextarea, jRadiobutton, grade depending on the total marks
jCheckbox, obtained.
jPasswordField, jListBox, Enter a character and find out it is
jComboBox, JTable, vowel or consonant
JOptionPane, JPanel
To understand when to
use selection statements
(if, if else and switch case)
INFORMATION TECHNOLOGY (Code No. 802)
Class XII (Session 2022-2023)
Total Marks: 100 (Theory-60 + Practical-40)
UNITS NO. OF HOURS MAX. MARKS
for Theory and for Theory and
Practical Practical
Employability Skills
-
Part A
Unit 1 : Communication Skills- IV* 10
Unit 2 : Self-Management Skills- IV 10 3
Unit 3 : ICT Skills- IV 10 3
Unit 4 : Entrepreneurial Skills- IV 15 4
Unit 5 : Green Skills- IV* 05 -
Total 50 10
Subject Specific Skills Theory Practical Marks
Unit -1 : Database Concepts – RDBMS 30 45
15
Tool
Unit -2 : Operating Web Based 15 20
Applications 10
Unit-3: JAVA - Fundamentals of Java
Part B
programming, Introduction to Java,
Object Oriented Programming, Java
Language Elements, Operators, Control 20
30 50
Flow, Array, Class Design, Exception
Handling, Assertions, Threads, Wrapper
Classes, String Manipulation.
Unit-4: Work Integrated Learning IT – 10 10
5
DMA
Total 85 125 50
Practical Work:
Java Program
Part C
10
SQL Queries(Table Creation + 5 Queries) 10
Practical File
Must contain minimum 15 Java Programs and 10
minimum 15 queries in MySQL.
Viva 5
Total 35
Part D
Project Work
(Any Application made using Java 5
Netbeans IDE)
Total 5
GRAND TOTAL 260 100
Note: * marked units are to be assessed through Internal Assessment/ Student Activities. They
are not to be assessed in Theory Exams
DETAILED CURRICULUM/TOPICS FOR CLASS XII:
Part-A: EMPLOYABILITY SKILLS
S. No. Units Duration(in Hours)
1. Unit 1: Communication Skills- IV 10
2. Unit 2: Self-management Skills- IV 10
3. Unit 3: Information and Communication Technology Skills- IV 10
4. Unit 4: Entrepreneurial Skills- IV 15
5. Unit 5: Green Skills- IV 05
TOTAL DURATION 50
Note: * marked units are to be assessed through Internal Assessment/ Student Activities. They
are not to be assessed in Theory Exams
The detailed curriculum/ topics to be covered under Part A: Employability Skills can be
downloaded from CBSE website.
Part-B – SUBJECT SPECIFIC SKILLS
Unit -1: Database Concepts – RDBMS tool
Unit -2: Operating Web Based Applications
Unit-3: JAVA - Fundamentals of Java programming, Introduction to Java, Object Oriented
Programming, Java Language Elements, Operators, Control Flow, Array, Class Design,
Exception Handling, Assertions, Threads, Wrapper Classes, String Manipulation.
Unit-4: Work Integrated Learning IT – DMA
DETAILED CURRICULUM:
UNIT TOPICS/ SUB-TOPICS MARKS
UNIT 1 DATABASE CONCEPTS – RDBMS TOOL 15
Basics of RDBMS.
SQL – Creating and Opening Database.
Creating and populating tables.
Modifying the content and structure of table.
Ordering and Grouping.
Operating with multiple tables.*
UNIT TOPICS/ SUB-TOPICS MARKS
UNIT 2 Operating Web Based Applications 10
Online Reservation Systems.
E-Governance.
Online Shopping and Bill payments.
Online Tutorials and Tests.
Project Management – Web Based Application development.
UNIT TOPICS/ SUB-TOPICS MARKS
Project essentials and tips.
Case Study - Online Game.*
Case Study - Online Quiz.*
Case Study – Online Bill Calculator.*
UNIT 3 Fundamentals of Java programming, Introduction to Java, 20
Object
Oriented Programming,
Java Language Elements,
Operators,
Control Flow,
Array,
Class Design,
Exception Handling,
Assertions,*
Threads,*
Wrapper Classes,
String Manipulation
UNIT 4 Work Integrated Learning IT – DMA 5
Identification of Work Areas.
Work Experience.
TOTAL 50
(*NOTE: To be assessed in Practicals only. No question shall be asked from this portion in Theory Exams)
Practical: 40 Marks
DETAILS MARKS
Practical Work:
Java Program 10
SQL Queries(Table Creation + 5 Queries) 10
Practical File 10
Must contain minimum 15 Java Programs and minimum 15 queries in MySQL.
Viva Voce 5
Project 5
(Any Application made using Java Netbeans IDE)
Total 40
LIST OF EQUIPMENT AND SUPPORT MATERIAL:
The list given below is suggestive and an exhaustive list should be compiled by the teacher(s)
teaching the subject. Only basic tools, equipment and accessories should be procured by the
Institution so that the routine tasks can be performed by the students regularly for practice and
acquiring adequate practical experience.
- computer/ laptop / tablet
- scanner
- projector
- printer
- software: OpenOffice, Java Netbeans, MySQL
- hub/switch
- Internet
Students should be exposed to various functional units, Office applications, Network security
systems/ devices / field visits to gain knowledge and expertise.
CAREER OPPORTUNITIES:
● Customer Service Associate
● Customer Service Representative
● Customer Care Executive
● Customer Service Advisor
● Helpdesk Coordinator
● Customer Support Representative
● IT Support Specialist
● Documentation Assistant
● Programming Assistant
VERTICAL MOBILITY:
This course will assist the participating students to further update their career by vertically moving
either to BA (programming) and other programming oriented applied undergraduate courses of
different universities
They may also move to their corporate career by starting as a desktop data entry operator or small
developer for desktop applications and move up to a corporate ladder in the role of software
developer in different sectors.
