Scribd
Upload
326 views3 pages

Alisar Project

This project charter outlines a pilot program to implement menu tablets at two Sauce & Spoon restaurant locations. The goals are to decrease table turnaround time by 30 minutes, increase sales and profits by promoting appetizers and beverages, and improve customer satisfaction ratings by expediting service. Key deliverables include collecting customer data from the tablets, training staff, installing tablets, and launching the new menu by the second quarter. The project costs $50,550 total and potential benefits include increased sales, clearer customer insights, and reduced wait and turnover times. The scope is limited to the two pilot locations and excludes changes to policies or restaurant operations outside of the tablet program.

Uploaded by

alisar zeitouneh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
326 views3 pages

Alisar Project

This project charter outlines a pilot program to implement menu tablets at two Sauce & Spoon restaurant locations. The goals are to decrease table turnaround time by 30 minutes, increase sales and profits by promoting appetizers and beverages, and improve customer satisfaction ratings by expediting service. Key deliverables include collecting customer data from the tablets, training staff, installing tablets, and launching the new menu by the second quarter. The project costs $50,550 total and potential benefits include increased sales, clearer customer insights, and reduced wait and turnover times. The scope is limited to the two pilot locations and excludes changes to policies or restaurant operations outside of the tablet program.

Uploaded by

alisar zeitouneh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Project Charter: [Sauce and Spoon Tablet at order

project]
DATE: [18/11/2021]

Project Summary

A pilot rollout of tabletop menu tablets at the bar area of two of our restaurant
locations, Sauce & Spoon North and Sauce & Spoon Downtown. Use the menu
tablets to improve customer satisfaction and reduce table turndown time. This will lead
to speed-up delivery aligning with our vision

Project Goals
 Decrease average table turn time by approximately 30 minutes by the end of the second
quarter (Q2), resulting in decreased customer wait time.
 Implement menu tablets by the start of Q2.
 Increase appetizer sales by the end of Q2.
 Increase average check total to $75 by selling more appetizers and beverages by the end
of Q2, resulting in increased profits
 Reduce food waste by 25% by the end of Q2
 Increase product mix. Selecting tablets that can promote specific items and offer coupons
should help the team achieve this goal.
 Reduce the number of negative customer reviews. Many recent negative reviews relate to
a “delay in service.” The tablets will speed up service, which could help resolve this issue.
 Decrease employee burnout and turnover. The supporting materials discuss employee
burnout and high turnover rates. The tablets will reduce strain on the restaurant staff,
which could help resolve these issues.
 Increase daily guest counts by 10%
Deliverables

● Clear data points to track metrics. Collecting data is a core deliverable for this project. The
tablets will track table turn time and ordering trends that Sauce & Spoon can use to ensure
success.
● A plan to train the staff on the new system. A training program is a core deliverable that
will help the staff adapt to the change.
● Tablets installed in the bar area of two restaurant locations. The team needs to install the
tablets to start the pilot program, making this a core project deliverable.
● Hire new kitchen staff as bussers, cooks etc.
● Updated Website and software with all the details.
● New appetizers and beverages menu to be designed.
● New coupons to be introduces.
● Deliver new system by the second quarter

Scope and Exclusion

In-Scope:
● Orders sent back, not to be readjusted
● Hiring more kitchen staff
● Buying tablets that serve the deliverables
● Training material for new system
● Metrics to identify a reduction in comp meals for orders through tablet usage
● Metrics to identify Employee satisfaction

Out-of-Scope:
● Changing Policy
● decreasing guest wait time
● Training staff outside of the pilot program
● Implementation of tabletop menu at other restaurants

Benefits & Costs

Benefits:
 The tablet rollout might include its potential to speed up service and increase
sales by an estimated percent. 
 The tablets will provide the restaurant with clear data points on customer
ordering and an integrated point-of-sale system to help guide decision-making in
the future.
 Customer-satisfaction, profits and sales
 Increasing our average daily guest counts
 Decrease in table turn around time
 Increase in Product mix
 Increase in avg customer spend

Costs:
● Total cost is $50,550.
● Training material and fees is $10,000
● Hardware and Software implementation across locations is $ 30,000.
● Maintenance cost (IT fees through EOY) is $ 5,000.
● Updated Website and menu design is $ 5,000
● Other customization fees is $550.

Appendix:

 Misalignment in decreasing guest wait time. It is a tough-to-measure metric as it


depends on lots of ifs. Didn’t consider it in favor of the table turn time goal,
which is more specific.
 Misalignment in the increase in appetiser sales evenly across branches. With
varied demand, assigned different values for each branch.
 Misalignment in returning policy for comp meals. Will consider this in the
operation project and will not be a part of the Tablet rollout project.
 Misalignment in relocating payroll to kitchen staff. We can monitor it and revisit
it by end of June
 Misalignment in measuring improving employee satisfaction. Work with Carter
to  find a way to work it into the plan and provide specific metrics

You might also like