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Assignment Questions (AWR - Case Study)

Worsley, owner of AWR craft workshop, faces staffing challenges during the pandemic. She has two options: 1) A reduced staffing model where a limited number of staff work in shifts. This avoids contact but reduces production. 2) A remote working model where crafters work from home and materials/products are delivered. This allows full staffing but introduces delivery costs and lack of monitoring. The best approach is a hybrid model that splits tasks - remote work for activities like cleaning while essential production is done on-site. Worsley should provide alternate work schedules and clearly communicate the need for change while ensuring employee safety and maintaining business goals. Companies need balanced plans that consider employee safety first while supporting

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Irfan ur Rehman
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165 views4 pages

Assignment Questions (AWR - Case Study)

Worsley, owner of AWR craft workshop, faces staffing challenges during the pandemic. She has two options: 1) A reduced staffing model where a limited number of staff work in shifts. This avoids contact but reduces production. 2) A remote working model where crafters work from home and materials/products are delivered. This allows full staffing but introduces delivery costs and lack of monitoring. The best approach is a hybrid model that splits tasks - remote work for activities like cleaning while essential production is done on-site. Worsley should provide alternate work schedules and clearly communicate the need for change while ensuring employee safety and maintaining business goals. Companies need balanced plans that consider employee safety first while supporting

Uploaded by

Irfan ur Rehman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CASE STUDY – AWR

STAFFING CHALLENGES
Assignment Questions

OCTOBER 11, 2022


SUBMITTED BY: IRFAN UR REHMAN
Q: What are Worsley’s options? What are the advantages and
disadvantages of each approach?
In order to run the business during the pandemic, Worsley come up with two suitable options
for her staff: -
1. Reduced Staffing Model: According to this approach, only a limited number of staff
can come to the workshop at any one slot set by Worsley. The main purpose of
adopting this model was to avoid physical contact with others as per the SOPs of
pandemic.
2. Remote Working: This option was followed by re-designing AWR’s business model
in a way that all crafters totally work from home. The required raw materials would
be supplied to their homes, and the final product would be returned to the workshop
for the last quality inspection.

Advantages of Reduced Staffing:


 The product quality will be maintained through direct supervision and helping
them as required.
 There will be no chance of lay-off any employees.
 No need of incurring any Transportation costs for delivering supplies to crafters.

Disadvantages of Reduced Staffing:


 Due to limited crafters working for fewer hours, there will be a decline in
production.
 Reduce in hourly wage as working hours go less.
 Riskier for women to commute during off-peak hours, especially during winters.
 Difficult for single parents to manage their work schedules.

Advantages of Remote Working:


 Flexibility in work schedules leading towards a healthy work-life balance
approach.
 Saving costs of electricity, coffee & tea, water, etc. at Worsley’s side.
 Output margin will be maintained because all crafters are working and delivering
the product at the same time.
 No significant reduction in wages.
 Crafters saving travel, time, and money.
 No health risk of getting a pandemic.

Disadvantages of Remote Working:


 An extra expense of van and driver for delivering raw materials.
 No monitoring and assisting of crafters.
 Effect on product quality & quantity.
 Distraction from work while working at home due to children.
Q: What should Worsley do? How should she manage the change?
In my opinion, Worsley should adopt a Hybrid working approach in such a situation. It
establishes in a way that she ought to split the tasks being performed at the workshop and
others that can be easily functioned at their homes. For example, washing and cleaning of
bottles can be easily performed by the Crafters at their home anytime. Whereas the tasks that
require assistance and monitoring can be done at the workshop. Moreover, Worsley should
provide her staff with a set of alternate days or weeks in which they can commute to
workplace easily. There can be a chance of some cost expense because as it is a change in a
working situation, so Worsley has to face it under such circumstances.
Managing the Change:
As both alternate options of Worsley are structured around a change in working, so there is a
high need to effectively manage and communicate that change to her employees which
should result in their proper understanding and adopting that change. Worsley should follow
these directions to administer change:

 Clearly explain the need for change by aligning it with the business goals that a
change is happening right now, but the goals are still same, so they must work at the
same pace.
 Worsley should also consider how her employees will be affected due to that change
and try to accommodate them accordingly.
 Lastly, the most important point is to efficiently communicate the change to Crafters
and how it will benefit them in the pandemic situation ensuring their complete Health
security.

Q: Based on the dilemma and the details of the case, is there a way for
companies to strike a balance between employee safety and business
growth? What aspects should a company take into consideration?
In a situation of serious health risk for people, yes companies must develop a strategy to
strike a balance between employee safety and business growth. Like the alternate working
options of this case, Companies should devise such a model in form of reducing the staff,
remote working, or offering a hybrid working plan.
Companies should consider the following aspects:
 Implementation of any alternate plan, companies foremost and important
consideration should be the safety of employees in form of doing arrangements for
reducing their risk of exposure to virus.
 There should be a proper balance of managing any extra expenses incurred due to that
change.
 The companies should maintain and meet their business goals in this situation so that
their growth continues in the market.
 Whatever option is adopted, companies should support their employees in terms of
change management, delivering the benefits of that working model and
accommodating them by offering flexibility in work schedules.

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