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Order Process Workflow Guide

This document outlines the key steps in a sales order and fulfillment process using a swimlane diagram. The process begins with a customer submitting an order form. If the form is incomplete, the customer is notified to resubmit or check their order details. If complete, the order is received and stock is checked. If in stock, an invoice is issued and payment is checked. If not in stock, the order is canceled and the customer is notified.

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Oscar Alvarado
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137 views3 pages

Order Process Workflow Guide

This document outlines the key steps in a sales order and fulfillment process using a swimlane diagram. The process begins with a customer submitting an order form. If the form is incomplete, the customer is notified to resubmit or check their order details. If complete, the order is received and stock is checked. If in stock, an invoice is issued and payment is checked. If not in stock, the order is canceled and the customer is notified.

Uploaded by

Oscar Alvarado
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Invoicing & Warehouse /

Sales Order service Customer


payment Deliveries
Swimlane diagram in Excel
Submit order
form

No Notify customer Notify customer


Form
to resubmit order to check order /
complete?
form payment details
Yes

Receive order Cancel order

No

Check stock In stock?

Yes

Check paym
Issue invoice
method

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