Case Study
Principles of
Management
MGMT303
Case Study
According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet?
Explain why the needs have not been met. What could be done to meet these missing
needs?
I believe that Shank’s needs not being met were security, belongingness, and esteem.
The job lacked security because management made it clear that anyone could be
replaced at any time. Shank felt like she was just a number. I think some managers act
this way because they think it is a way to get employees to not take advantage of them.
This could be corrected by the managers actually valuing the employee and treating
them like they are an important part of the company by getting their ideas and feedback
or changing work distribution.
Since the employees could easily be replaced it is safe to assume that they could not
have interactions with each other creating a since of community and belongingness.
This could be corrected by allowing the employees to work together on certain projects
allowing them to interact with one another and get to know each other to become part of
a team.
Here again I think esteem is related to security. If the management feels that anyone
could be replaced then I would find it hard to image that management would be
respecting the employees or recognizing them for a job well done. This could be
corrected by offering rewards such as incentive bonuses for good performance or
meeting deadlines.
1
Case Study
Use the Expectancy Theory and/or the Equity Theory of motivation to explain how
feeling underpaid might affect the work of a Flight 001 associate and what a manager
can do to increase the employee's motivation.
The expectancy theory says that motivation depends on how much we want something
and how likely we are to get it. (Griffin, 2011)
Flight 001 seems to have a good handle on how to treat their employees. The
employees seem motivated because they are treated like they are important and asked
for their input. When a company treats its employees like they are important they are
probably willing to take a lower wage because they are treated well. I think
management is already motivating the employees. They can promote employees to
leadership positions which also should include a pay raise. They can also offer
performance bonuses.
Based on Herzberg does Two Factor Theory, what hygiene factors can you identify that
are being met within Flight 001's work environment based on comments made by
employees in the video? How are they being met? Is Flight 001's work environment
meeting any motivation factors? If so, which ones and how? (25 points)
I believe the hygiene factors are working conditions, pay, supervisors, security,
company policies and administration and interpersonal relations. I also believe that the
work environment meets all of the motivational factors; achievement, recognition, the
work itself, responsibility, achievement and growth. (Griffin, 2011)
2
Case Study
The employees feel a personal connection with people at the corporate level because
there is an open door policy toward all employees. The employees are part of the
growth of the company and the company depends on them. The company values their
stores. The employees are given positive feedback. They let employees take on tasks
where they can use their skill sets. New employees are selected carefully to ensure a
good fit with the existing employees. (South-Western|Cengage Learning, 2010)
3
Case Study
References
Griffin, R. (2011). Management. (10th ed.). USA: South-Western Cengage
Learning (Griffin xix) Griffin. Management, 10th Edition. South Western
Educational Publishing.
South-Western|Cengage Learning. (2010). Motivatingemployees_512k [Web].
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