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Oral Communication s2 Assia

The document discusses oral communication, defining it as a two-way process requiring a sender and listener. It notes advantages such as speed and allowing feedback, but also limitations like lack of evidence and poor message retention. Effective oral communication requires good speaking and listening skills. Listening is described as a process involving hearing, interpretation, evaluation, and response. Guidelines are provided for effective listening and distinguishing it from simply hearing. The importance of non-verbal communication like body language and paralanguage is also outlined.

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Nassim Khallouki
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38 views2 pages

Oral Communication s2 Assia

The document discusses oral communication, defining it as a two-way process requiring a sender and listener. It notes advantages such as speed and allowing feedback, but also limitations like lack of evidence and poor message retention. Effective oral communication requires good speaking and listening skills. Listening is described as a process involving hearing, interpretation, evaluation, and response. Guidelines are provided for effective listening and distinguishing it from simply hearing. The importance of non-verbal communication like body language and paralanguage is also outlined.

Uploaded by

Nassim Khallouki
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Semester: 2

ASSIA JABIRI
Oral communication

Definition of Oral Communication:


Oral Communication is two-way process that requires a sender and a listener.
O.C most effective when the sender has good speaking skills and receiver has
good listening skills.

Advantages of O.C Limitations of O.C

Speed: There is no time between the


No evidence: there is not any record for
transmission and reception of message.
future in the absence of a record, O.C have
Speaker is able to get personal no evidence.
attention of the listener. Poor retention: the listener cannot retain
It saves time and money at one time oral message for a long time. The speaker
you communicate with more that himself may not recall what he said.
person. Time consuming: sometimes meetings
It allows instantaneous feedback: continue for a long time without arriving
When you speak to someone directly to any conclusion.
one or more listener, you can respond Lack of responsibility: O.C are not
to questions quickly and revise if you recorded there for, it becomes difficult to
used the wrong word. take persons responsible for mistakes.
It more prone to physical noise.
 Supplemented by non-verbal
communication: the message can be
better to understood.

Two sides of Oral Communication: (Sender & Receiver)


To provide oral or written feedback to oral presentation, the receiver should
be : descriptive + specific+ positive + constructive + sensitive and realistic.

Principles of effective communication:


For making O.C more effective a speaker should take care of their body
language, paralanguage, presentation style, time and place.

Effective listening:
It is receiver’s activity in O.C, as the speaker has responsibility to be
understood, the receiver has responsibility to make effort to understand the
message.

Listening process:

1. HEARING 2. INTERPRETATION
3. EVALUATION 4. RESPONSE
Semester: 2
ASSIA JABIRI
Oral communication

Guidelines for effective listening :


Give non-verbal feedback (eye contact+ facial expression)
Give verbal feedback(I hear you, that makes sense)
Listen to the big idea ( don’t get lost in details)

The difference between hearing and listening:


Hearing: is the phisical ability to hear a voice and speak unconsciously.
Listening: is to hear something with close attention.

Non verbal communication:


refers to type of communication that does not use words. The receiver should
be in position to hear , see and even feel what the communicator.

Importance of non-verbal comminication :


Evry humans being normay respond quickly to colours, pictures or sounds than
any language.

Body language :
It means the changes that occur in the body position and movements that
shows what the person is feeling or thinking. It makes powrful impact on
others.
Body language

Unconscious Conscious

Movements are of biological origin, Facial expression, Eye contact, Smile,


acquired habit, cultural customs. Body position.

Paralanguage:
The non-verbal aspects of the spoken words are known as paragraph language.
It includes the qualities of the voice, the way we use our voice.

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