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TV Troubleshooting Guide

These tips provide guidance on troubleshooting common TV issues. They recommend first checking if the problem is on all TVs or just one, which will help determine if it is a single set top box or modem issue. Specific steps are outlined to reboot the modem and individual set top boxes by unplugging the power. Additional tips include checking that cables are securely plugged in and the TV is on the correct input. The document aims to help users combat problems on their own, but support is also available 24/7 from the company's sales and support team.

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Eduard macato
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290 views1 page

TV Troubleshooting Guide

These tips provide guidance on troubleshooting common TV issues. They recommend first checking if the problem is on all TVs or just one, which will help determine if it is a single set top box or modem issue. Specific steps are outlined to reboot the modem and individual set top boxes by unplugging the power. Additional tips include checking that cables are securely plugged in and the TV is on the correct input. The document aims to help users combat problems on their own, but support is also available 24/7 from the company's sales and support team.

Uploaded by

Eduard macato
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TV Troubleshooting Guide

Using these tips and tricks may help resolve any problems. If you are the type of person who likes to combat
problems on your own, these TV troubleshooting tips are for you. If you would like support from one of our
sales and support representatives or technicians, we are available 24/7, 365 days of the year.
A simple tip before you start: The set top boxes are the individual equipment boxes located by each TV. The
modem is the box that provides our Internet and TV services and will have an antenna and multiple blinking
lights.
1. Check if the problem is on all TVs or just one
a. If just one, reboot set top box (STB) at that TV (unplug for 10 seconds)
2. Check if the problem is on all channels or just one
a. Reboot modem
i. Unplug power for 1 minute, plug back in and give 1-2 minutes for modem to fully
come back up
b. Unplug individual TV set top boxes (STB)
i. Unplug each box for 5-10 seconds after a minute of the modem being back on
3. TV says “No Signal”
a. Is the screen blue with an X in it?
i. Unplug modem and individual TV set top boxes (STB)
b. Is the screen black and “no signal” is moving around the screen or possibly just in the middle
of the screen?
i. Check to make sure cables are tight, plugged in, and check your source or input is on
the correct one
1. Ensure the TV is on channel 3
2. Tighten any cords and cables (RCA cables – AV 1,2 or Video 1,2; Component
cables – Comp 1,2; HDMI Cable – HDMI 1,2)
ii. If TV is on the correct input and there is still an issue
1. Unplug STB – Should see the power light flash and in 15-30 seconds there will
be a Microsoft Media Room screen followed by a white NU-Telecom screen
a. If you don’t see these screens, the TV may be on the wrong input or there
is an issue with the cable or input port
i. Change to next input and see if there is any picture on TV
ii. Try changing cable to a different input/port in back of TV, change
input on TV to correspond
1. Try again
4. DVR not showing up/recording
a. Unplug each individual TV STB
i. Test by recording a current show (hit the red record button on remote)
1. Possibly may need to redo scheduled recordings
5. Multi-Room DVR not showing up/recording on 1 TV
a. Full reboot of the modem, DVR STB, and all other STBs

www.nutelecom.net

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