Pownish Krishna
P
Catering Industry
Stakeholders
ACTOR What they can do on the software created
Employee/Cus ● The employees should be able to open the web page of the
tomer Canteen Ordering System to place the lunch order
● The employees should be presented with an up-to-date menu
for the day with a list of dishes and its prices
● The employees can select the lunch dishes they would like to
eat and create an order. They should be able to edit the
items they want to order any time before checking out
● Once the order is confirmed and the employee has checked
out, they should not be able to cancel or edit the order
● The order status should be displayed after placing it on the
application and it should tell the customer by when (i.e date
and time) it would be delivered to their work location
● If a customer does not like any food item or is not happy
with the delivery system of the canteen, they should be
able to submit feedback
● Since there is no online or offline payment option, the
employees should be able to enrol for deduction from their
salary using the payroll system
Canteen ● The canteen manager should be able to view the orders
Manager placed by the employees and then take an inventory of all the
dishes ordered by different employees and get them cooked
by the chef
● Should be able to request a delivery to the employees’
workstation
Delivery Boy ● He should be able to deliver the lunch to the employee's desk
● After delivering the lunch, he should be able to close the
online customer order
Payroll system ● The payroll system should have adequate capability to
calculate the total number of dishes ordered by each
employee and store this information in the database. Also, it
should be able to deduct the money from the employee’s
salary
● If there are leavers and joiners in the firm, the payroll system
should be able to update this information in its record
Management They should be able to gather the below information and analyse
the following:
● Which dishes are the most popular?
● How many employees are using the system?
● Satisfaction of the employees on using the system. This
should be tracked based on feedback submitted by the
employees
● Sales for each day
● Total monthly earnings
● Order forecasting i.e. a prediction of which items will
be ordered and when they will be ordered.
Problem Definition and Solution
● Employees don’t always get their choice of food they want because the canteen runs
out of certain items
● The canteen wastes a significant quantity of food by throwing away what is not
purchased
Advantages and Objectives
Advantages of the Canteen Ordering System:
1. A system would save considerable time to those employees who use the service
2. It would increase the chance of them getting the food items they prefer
3. This would improve both their quality of work life and their productivity
4. The food wastage will be reduced
5. This will reduce the cost
Objectives
Reduce canteen food wastage by a minimum of 30% within 6 months following
first release.
Reduce canteen operating costs by 15% within 12 months, following initial release.
Increase average effective work time by 30 minutes per employee per day,
within 3 months.
By making the ordering process automated and by delivering the food to the
user's workstation, the canteen will be able to operate with lesser manpower.
Existing System
● As-Is process flow diagram prepared using Gliffy
Proposed System
● User friendly interface
● User can edit an existing order or cancel or confirm the order easily
● User can provide feedback after having lunch
● Manager can check the status of food being prepared and track if delivery boy has
delivered the food
● Payroll system will automatically deduct from the salary for every confirmed order
Scope using context diagram
In Scope
● Payroll system registration for employee
● Login screen on portal for employee
● User authentication on portal if enrolled for lunch
● Display menu page
● Meal ordering screen with option to place and confirm order to be available only till
11 am
● Order confirmation
● Feedback submission by employee
● Details of the confirmed order that includes menu item, time of order and price
● Order status
● Contact details of delivery boy for any guidance (i.e if you are not at desk)
● Delivery closure once delivery boy completes the order
● Payroll deduction
● Monthly sales report for orders placed
Out of Scope
● Any employee who is not part of Unilever for canteen ordering system
● This canteen operation system will be operational only during lunch time (12PM to
2PM). Any time beyond it will be considered out of scope
● Employees not having valid credentials
● 1 order per person. More than 1 order will be out of scope
● Refund for incorrectly placed orders
● Food supplies in stock and impact of food inflation on the prices
Activity Diagram for the System:
● Flow diagram prepared using Lucidchart
ER Diagram for the System:
Business Requirements:
1. Business Objective 1: Reduce canteen food wastage by a minimum of 30% within
6 months following first release.
a. Scale: Value of food thrown away each month by examining the
canteen inventory
b. Previous - 25% wasted
c. Must plan for: Less than 15%
2. Business Objective 2: Reduce canteen operating costs by 15% within 12
months, following initial release.
3. Business Objective 3: Increase average effective work time by 30 minutes
per employee per day, within 3 months.
4. Business Objective 4: By making the ordering process automated and by delivering
the food to the user's workstation, the canteen will be able to operate with lesser
manpower.
Functional Requirements
Employees should be able to enrol for salary deduction
User registration using SSO that should display the menu details on the webpage
System should allow to place/modify orders till 11AM only
Once order gets confirmed, do not display option to edit or cancel the order
Canteen manager should be able to check order status and click on dispatch delivery
to workstation on the web page
Delivery boy should be granted access to close customer order
Feedback mechanism needs to be activated for the customer/end user once the
delivery is closed
Creating and maintaining the program needs to be done using Java
Every month end Payroll system should display all the orders placed during the month
and display the amount to be deducted from the salary
Non-functional Requirements
Device compatibility exists with Windows, MAC and other OS when application is built
Adequate capacity to cater to 1500 employees when they get connected on the web
page
There are no jargons, and the fonts/texts are readable in dim light
Canteen Ordering should be available during office hrs as employees could work on
weekends or public holidays, so ensure SLO exists if support needs to be engaged for
incidents
System Requirement:
Should work on Java Platform
Should be compatible with all the OS in the firm, say Windows, MAC, etc
System will auto-create monthly reports to include monthly earnings and
order forecasting based on what dishes are the most popular
Usability:
Should be fit for purpose and fit for use
There are no jargons, and the fonts/texts are readable in dim light
Environments
Canteen Ordering should be available during office hrs as employees could work on
weekends or public holidays, so ensure SLO exists if support needs to be engaged for
incidents
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