Table of Contents

BIYAHEKO HOMEPAGE .....................................................................................................................5

HOW TO LOG IN
FORGOT PASSWORD
Account Statement .......................................................................................................................... 6
Account Statement Report
My Profile .......................................................................................................................................7
How to upload Logo

Edit Profile

Change password ............................................................................................................................ 8

Change Portal password

AIRLINE ........................................................................................................................................ 9

Flight Search .................................................................................................................................... 10

Flight Search Information ............................................................................................................... 11-12

Reset Filters ................................................................................................................................... 13

Booking details ............................................................................................................................... 14

Add-on Insurance ........................................................................................................................... 15

MULTI-CITY ................................................................................................................................. 16

Multi-City Flight Search ................................................................................................................... 17

TICKET HISTORY .................................................................................................................... 18-19

Print Ticket Sample ...................................................................................................................... ..20

VIEW PNR ................................................................................................................................... 21

ADD BAGGAGE ............................................................................................................................. 22

PASSENGER CALENDAR................................................................................................................ 23

SOTO FARE ................................................................................................................................. 24

Soto flight search .......................................................................................................................... 25

BUS .............................................................................................................................................. 26

BICOL ISAROG ONLINE................................................................................................................ 27

Bicol Isarog Trip Selection .................................................................................................................. 28

Bicol Isarog Passenger Details ............................................................................................................. 29

Bicol Isarog Seat Options ................................................................................................................... 30

BUS PHILTRANCO OFFLINE ............................................................................................................ 31

Philtranco Bus Search ........................................................................................................................ 32

Philtranco Trip Selection ..................................................................................................................... 33

Philtranco Passenger Details ............................................................................................................... 34

Bus History .................................................................................................................................. 35-36

HOTEL ............................................................................................................................................ 37

Hotel Search .................................................................................................................................... 38

Hotel fare search .............................................................................................................................. 39

Hotel Information ........................................................................................................................ 40-42

Hotel Booking Details ........................................................................................................................ 43

Hotel Booking Summary .................................................................................................................... 44

Hotel History .................................................................................................................................... 45

Hotel Voucher Sample ....................................................................................................................... 46

HOLIDAY ....................................................................................................................................... 47

Package Selection ............................................................................................................................. 48

Package Tour Information .................................................................................................................. 49

Package Itinerary ............................................................................................................................. 50

Inclusions & Exclusions ..................................................................................................................... 51

Optional Tours

Terms & Conditions ........................................................................................................................... 52

Rates

Request Forms ................................................................................................................................. 53

Insurance ......................................................................................................................................... 54

Insurance Request Information ...................................................................................................... 55-56

Downloadable files ............................................................................................................................ 57

Safe Trip Premium Rates

View Policy Benefits

Trip Details Summary ....................................................................................................................... 58

Insurance History ......................................................................................................................... 59-60

Insurance Voucher Sample ................................................................................................................ 61

FERRY ............................................................................................................................................ 62

2GO Travel ....................................................................................................................................... 63

Trip details ................................................................................................................................. 64-66

Breakdown

Contact Details

Passenger Details ............................................................................................................................. 67

Disclaimer ....................................................................................................................................... 68

Booking Guidelines ........................................................................................................................... 69

Booking Summary ............................................................................................................................ 70

2GO E-ticket Sample ......................................................................................................................... 71

Oceanjet ......................................................................................................................................... 72

Booking Details ............................................................................................................................ 73-75

MOBILE LOADING .......................................................................................................................... 76

Loading Services .............................................................................................................................. 77

Mobile History .................................................................................................................................. 78

BILLS ............................................................................................................................................. 79

Bills Request Form ....................................................................................................................... 80–81

Bills Payment History ................................................................................................................... 82-83

Bayad Center ................................................................................................................................... 84

Bayad List of Biller ....................................................................................................................... 85-86

Bayad Request Form ......................................................................................................................... 87

Confirmation .................................................................................................................................... 88

Transaction Voucher ......................................................................................................................... 89

Bayad History .............................................................................................................................. 90-91

VISA ............................................................................................................................................... 92

Visa Offline Form ......................................................................................................................... 93-94

Visa Requirements ....................................................................................................................... 95-96

Downloadable Files

PROMO ...................................................................................................................................... 97-98

BANK DEPOSIT ............................................................................................................................ 99-100

SERVICE CHARGE ....................................................................................................................... 101-102

CBR REQUEST ............................................................................................................................ 103-104

CBR HISTORY ............................................................................................................................ 105-106

CONTACT US ............................................................................................................................. 107-109

EMAIL ....................................................................................................................................... 110-111

PORTAL TECHNICAL CONCERN .........................................................................................................112

PORTAL MANUAL

4
BIYAHEKO HOMEPAGE

Provide your Terminal ID PHMNL029000000

Provide your User ID

TRAVELBEYOND

Provide Password

Ensure to provide the

basic information.

Check your email

address for verification.
 ACCOUNT STATEMENT

Retrieves the Account Statement Reports

data of an Current and previous date are not allowed.
existing product.

Terminal ID Product list Transactions Product Reference CREDIT Remaining Remarks of the
transaction Date & Time description Code Reflect Product Balance of transaction
Commission your portal
and TOP UP wallet

DEBIT Reflect
Downloadable Files all deduction
from your
portal wallet 6
 MY PROFILE

Logo sizes before you upload

width 160px height 40px-58
Not greater than 2MB.

PHMNL029000000 Cannot Change Travel & Beyond Cannot Change

09178000000 Can be Change

[email protected] Cannot Change

09178000000 Can be Change

Cannot Change

Click “edit
profile to
Note: Any changes on your Profile change
Data such as: (Company Name, data.
Office Address, Email Address)
Please coordinate directly to you
BK Sales Executive.

7
CHANGE PASSWORD

NOTE:
Creation of Password
must follow alpha
numeric, no special
character
ex. Beyond123

8
AIRLINE

9
 FLIGHT SEARCH

Choose One Way or Roundtrip

MNL CEB

Input preferred Input preferred Select Preferred Choose from Economy

Origin Flight Destination Flight Date of Flight to Business Class

Total number of Passengers allowed for

issuance are 9; it could be Adult/Child/Infant.

10
 FLIGHT SEARCH INFO

Flight Details Shows leverage of

Edit Flight
Airline Info

Selected Fare can

be Print using this
Icon

Selected Fare can

be Save using this
Icon

Selected Fare can

be sent to an Email
using this Icon.

11
 Fare Rate

Flight Details includes : Airline Flight

Number/ Departure Date/Time and
Airport Terminal

Airline
Booking
Class

Standard “Click BOOK”

Hand Carry On selected
Baggage fare and flight

Click “More Details” to

view further information
of the specific flight.

12
 RESET FILTERS

“Click and Move”

Filter your Preferred
fare or budget.

“Click and Move”

Filter your Preferred
Departure.

“Click and Move”

Filter your Preferred
Arrival.

“Check the Box” If

you want to view all
direct or with
connecting flight.

“Check the Box”

If you want to check
the availability of
your preferred airline.

Note:
RESET FILTER you can modify your preferred flight.
13
 BOOKING DETAILS

Flight Summary
Flight Number
Click “Auto Fill Generates Agents Details.
Departure
Date/Time
Airport Terminal

Fill out the necessary information

needed for booking.

Fare Breakdown
Fare Basis
Taxes and Fees
Add-ons

14
 Click to view
Travel Insurance
Benefits

Check this
box if you Click “BOOK NOW to
want to finalized your booking.
proceed.

Options for Go Back to Flight

Reservation Search Page.
for PAL only. 15
MULTI-CITY

16
 MULTI-CITY FLIGHT SEARCH

Multiple Destination Maximum

Fill in your preferred destination
Issuance 4 Segments.

Select Date
of your flight

+ Sign to add segment for your destination

Note:
Multi City combines flights between several cities into
one reservation. Save time for the multiple issuance. 17
TICKET HISTORY

18
 TICKET HISTORY

Tick Booked to view booking transactions

Tick Cancelled to delete

Tick If, Domestic or

International to
view ticket history.

To delete
transaction
Status of View
Confirmed Ticket
booking Voucher Ticket Ticket
Put specific transaction date to Print Email
retrieved your daily or monthly data.

Status of your To Delete To finalize

reserved reserved Reserved
booking ticket booking 19
 Your Logo will
be seen
here.
BIYAHEKO PNR

Date and
Time of Ticket
Issuance
AIRLINE PNR

20
 VIEW PNR

Note:
VIEW PNR
Input BK PNR to view or print the itinerary

21
 ADD BAGGAGE

ADD BAGGAGE Note:

To add baggage on the existing booking

22
 PASSENGER CALENDAR

Note:
PASSENGER CALENDAR
Monitoring of passenger’s travel date.

23
 SOTO FARE

Sold Outside Ticketed Outside

Sold and issued in a country

not included in the itinerary.

Note:
Soto Fares offers cheapest airfare for a flight originating outside to other countries.
For instance, you are travelling from UK to India but you buy your ticket in the USA.

24
 SOTO FLIGHT SEARCH

Flight Details

Fare Rate

Flight Details includes : Airline Flight

Number/ Departure Date/Time
and Airport Terminal Airline
Booking
Class

25
 BUS

Bus Online via Bicol Isarog

Bus Offline via Philtranco

26
 BUS BICOL ISAROG ONLINE

Select Origin / Destination City

Click “Search” once

done with the details.

Provide Travel Date Select Passenger Type

(2 days prior to trip) from Adult/Child/Infant.

27
Trip Details Edit Trip
Search

28
 Click “Auto Fill” Agents Details
Automatically Generates.

Fill out the complete passenger

info such as full name, gender,
age with ID.

✓ Trip Schedule
✓ Bus Name
✓ Bus Type
✓ Trip Date
✓ Fare
Breakdown
29
Seat Selection

Proceed to
finalized on
request 30
BUS PHILTRANCO OFFLINE

31
 Discount Fare for Passenger Type.
Provide Travel
Select Origin / Destination City.
Date (2 days prior
to trip)

Click “Search” once

done with the details.

32
Transport Name Trip Departure/Arrival Select preferred schedule
then, click “BOOK33
Click “Agency Details
Automatically Generates.
(Name/Email Add) Must Fill up mobile
Automated Generates Agent
number of the
Name, Email Address.
passenger.

Fill out the complete passenger

information such as full name,
gender, age with ID.

Create New Trip Details

34
BUS HISTORY

35
 “Click Online to “Click Online to
Retrieve Bicol Isarog Retrieve Bicol Isarog
Ticket Itinerary Ticket Itinerary

Click Submit to Retrieve

Ticket History

Retrieving History From

the date transaction to
present.

36
HOTEL

37
 HOTEL SEARCH

Enter preferred City or Destination.

Select number Select Nationality

Choose check in and check out date
of rooms of your Guests.

Add number of Guests Adult or Child

38
 HOTEL FARE SEARCH

Hotel Check in Details

Edit Hotel Details

Room Rate Per Pax

39
 BOOKING INFORMATION

❑ Room Type
❑ Check-in Time
❑ Check-out Time
❑ Total Rooms
❑ Total Guests

To go back in To finalized the

Hotel Address search booking

40
Information Details of Hotel

❑ Hotel Amenities
❑ Room Amenities

41
Room Type and Rate

42
 Hotel Booking Details

Guests Contact Details

Click Click
“BACK to “BOOK to
go back to confirmed
Search your
Page. details.

Guests Full name

Total Amount 43
Note:
Final Booking Summary. All Details should be review.

Click “BOOK’ to finalize

the Hotel Booking 44
 Hotel Transaction History

Retrieved all your Hotel Booking

Note:
Hotel History Retrieved all
transactions of your hotel
bookings.

45
HOTEL VOUCHER INCLUDES
THE FOLLOWING.

❑Reference Number
❑Hotel Name
❑Check in/out date
❑Rooms Type
❑Hotel Address
❑Contact Number
❑Passenger Details
❑Fare Details

46
HOLIDAY SEARCH

47
Choose preferred plan Domestic or International.

Choose your preferred

cities from selection.

Duration of stay in Hotel

Tour Details

48
Package Tour
Information

Hotel Gallery

49
Package Tours
Itinerary

Ready to
Print
Itinerary

50
 Additional Tours

Package Tours
Inclusions &
Exclusions

51
 Package Tours
Terms & Conditions
as follows.

Package Tours
Rates Per Room
Type

52
NOTE:
Holiday Tours are Offline:
Please expect a response from Package Department through
your email for the Details and recap of your request.

Rates Per
Passenger

Package
Inclusion

Request Forms must fill up

53
54
Choose Plan Type
of Travel
Insurance

Provide full name,

gender, date of
birth, age.

Provide ID Type,
ID number, email
address.

Provide province,
City, Barangay
Home Address

Note:
Fill up all necessary information needed upon booking
55
Choose Plan Type
of Insurance

Select ID Type

Click Submit to
Process the
transaction.

56
Safe Trip Premium Rates

Auto-Download

View Policy
Benefits

57
 Details of Flight
Destination,
Departure/Arrival

Details of the
insured Passenger

Cancel to Finalizing Insurance

discontinue or Booking
edit booking
details
58
59
 Click “Submit”

Retrieved Transaction from

previous date to present Details below shows

Transaction ID Policy No Transaction Insured Insured Plan Type Policy

Made Start Date Last Date Amount

To view
Policy 60
Details
 PRINTED VOUCHER

Note:
After issuance Policy documents will
be sent through passenger email
address.

61
62
 Select number
Provide Origin/Destination and date of your departure of passengers

63
 Trip Details

Note:
Please check below
information passenger
List of
needed upon boarding
Accommodation to
choose from
❑ Meals and Linen Info

❑ Requirements upon
boarding

❑ List of ID for check in

To Return to To continue to the

Searching Page next process.
64
Click “Total amount”
for the breakdown
and to view the
amount to be paid.

65
Edit Trip Details

Trip
Information
Selected

Click “Agency Details to

generates agent info.

66
 Select Passenger Type

Must provide all the information needed

(full name / gender / age)

‘Tick the Agree for

the Terms and
Conditions.

67
DISCLAIMER advised
users of its guidelines
in using authorized
tickets. 68
BOOKING GUIDELINES

To discontinue To continue to the

the process. next process.

69
 ❑ Booking Summary
last part before
finalizing your
booking.
❑ Must double
check Trip and
Passenger details.
❑ Click “Cancel if
will make
changes.

Click ‘Book” To
finalize the
booking
70
 E-Ticket are properties of
2GO Important details
and information
indicated.

❑ Reservation Number
❑ Bar Code for scanning
❑ Trip Details
❑ Passenger Details
❑ Contact Information
❑ Payment Details
❑ Issued Address

71
72
Provide Origin/
Destination and
trip date.

Select
passenger
type and
number.

Provide
Company
Address

Provide
Agent Details

73
 Click Agency
details to
generates
info.

Provide
Passenger Full
name, gender,
age, SCID if
senior citizen.

Click “on request, offline

response through email.
74
 Proceed to
finalized on
request

Cancel to
discontinue or edit
booking details
75
MOBILE LOADING

76
 LOADING SERVICES

Smart, Talk N Text And

SmartBro
New Smart Bro Offerings
New Denoms
Additional Denoms
Red mobile
PLDT Load
CIGNAL Load
Meralco Kuryente Load NOTE:
Globe LOADING SERVICES
Touch Mobile ✓ E-load – Smart Buddy, Globe Prepaid, Talk N’ Text
New Globe and Touch ✓ Call Cards – Smart Buddy, Globe Prepaid, Talk N’ Text
Mobile Fixed Denoms ✓ Game Satellite
Additional New Globe ✓ Portal
and YM Fixed Denoms ✓ Internet
Sun Xpressload
ABS-CBN Mobile

77
 MOBILE HISTORY

NOTE:
Tick Recharge retrieve transactions
Tick Voucher to retrieve voucher data.

78
79
 Biller Type Selected Biller Input Biller Input Input Total Click
Name Account Account Amount “Submit”
Number owner Due To process
Amortization Name the
Cable payment.
Collection Services
Credit Card
Electric
Govt Agency
Health Card
Insurance
Loan
Online Merchant
Payment Gateway
Reloading
Telco
Water

80
 Click Click
“Cancel” “Proceed”
if there’s to finalized
changes the
or not to payment
continue 81
82
 Click Submit to Retrieve
Payment History

Select From/To of specific date of issuance

or whole month of your issuance.

83
Bayad- Bills Payment
Bayad History – Retrieving
bills payment transaction

84
 Available Utilities
in the Portal

Water
Electric
Insurance
Cable
Loan
Government
Telecom
Online Payment
Bank Credit
Card
Financial
Click “View” to Institution
Open selected Transportation
Utilities

85
 Biller List

✓ AEON CREDIT SERVICE

✓ AIR ASIA
✓ ASIANLIFE FINANCIAL
✓ ASIALINK,BC_ASLNK
✓ CARITAS HEALTH SHIELD
✓ BENGUET ELECTRIC COOPERATIVE
✓ MALATE CONSTRUCTION AND
DEVELOPMENT
✓ ILOILO 2 ELECTRIC COOPERATIVE
✓ HOMEMARK INC.
✓ GOOD HANDS WATER SPECIALIST INC
✓ FINASWIDE
✓ MANULIFE
✓ MAYNILAD WATER SERVICES INC (BC)
✓ CABLELINK
✓ BANKARD INC.
✓ PAG-IBIG FUND (HDMF)
✓ METROBANK CARD CORPORATION
✓ LAGUNA WATER
✓ MANULIFE-CHINABANK LIFE ASSURANCE
CORP
✓ DAVAO LIGHT & POWER CORPORATION
86
 Check Biller Account number manually input.

Check Amount to be pay and manually input.

Click Submit to
Process the
Payment.

View Amount
to be paid.

87
 Click OK”
To process
the payment

88
Transaction Voucher

89
90
 Click Submit
to retrieve
transaction
history

Select From/To of specific date of issuance

or whole month of your issuance.

91
92
 VISA OFFLINE FORM

Provide Flight
Departure/Arrival

Provide How
many passenger

Set again
the details

Input
Passenger
Name

Select Type
of visa Proceed to
Select finalized on
Country request

93
Visa Assistant is on
request, details
provided will
capture by visa
team and return
to you through
email. Please
monitor.

94
95
 VISA FORMS AND REQUIREMENTS

Note:
Visa Forms and Requirements Downloadable Files
are all auto-download. See
Images of files for your
reference. 96
PROMO TAB

97
NOTE:
Find the Best Deals, Promos, Package
from Airlines, Holiday Package, Hotel,
Bus, Ferry. Click and Browse.

98
99
 BANK DEPOSIT DETAILS

Bank &
Remittance
Deposit Info

Reminders

Fill in all Must

necessary Attached
information in Deposit Slip
Bank Deposit 10000 1 Sep 2021 002004567098
Details.

BDO Legazpi Makati

Once done Reset all

all details details
100
101
 AIRLINE SERVICE CHARGE

Manage your Service Charge

Domestic & International
Airline Tickets

Common Set your Service Charge in

Service Charge one and it will apply to all
airlines.

Option to
Delete

Option to
Edit
Airline Wise Set your Service Charge per
Service Charge Airlines per passenger type.

Note:
Note: Add Service
Manage your Service Charge one
Charge in Hotel Per time only.
Transaction, Regardless
Number of guests/rooms.
102
103
 CBR - CALL BACK REQUEST

CBR Guidelines

CBR – Call Back Request

Send Request to any specific Department of your concern.

To Process Request

104
105
 CBR - CALL BACK HISTORY

CBR – Call back Request History

will reflect once date set.

CBR Product & Requested Contact Number CBR Request Rate your attending Request or Remarks of your attending
Reference Services Name & Email Address Status Date & Time Customer Service. Concern Customer Services.

Note:
CBR – Call Back Request is way of sending your
inquiry or concern to our customer service. 106
CONTACT US

107
SUPPORT & EXCALATION

Note:
Guidelines of the following
information.

✓ Contact Information :
✓ Guide & Email Address of each
Department per Product Concern
✓ Operating Hours :

108
SUPPORT & EXCALATION

Note:
Service Level Agreement.
SLA – Operation
SLA – Hotel & Packages

109
EMAIL

110
 SEND EMAIL

Send email using this option.

Pls take note : helpdesk will response on your live email
through Gmail or yahoo.

Download attachment. Once email

created

Check email address of your

preferred department.
111
 Understanding Portal Technical Errors
Common Error Encounter Reasons

YOUR AGENT CREDIT LIMIT(1221.17) IS LESS THAN THE TOTAL COST Insufficient Fund.

ERR-02-.INFANT AGE DATA REQUIRED USE *I1/I01-*I23.NOT ENT BGNG WITH-Unable to process your Infant Date of birth is not valid
booking request...
The requested class of service is sold out. Booking Class Sold Out.

EnvelopeError_Fare_PricePNRReq-Server failed to return the fare list for ticketing.... call our customer Reservation Might confirm
care regarding your booking... call our customer service

Your booking amount is mismatch on airline host. Fare Change

please call customer care regarding your booking...
Unable to get response from Airline host.. Logon API time out

Unable to connect the Airline system Please try again.... Time Out Error
Object reference not set to an instance of an object.
Booking_Done_SupplierEND, Supplier Reference - 6CP6P7 - Your Ticket may be confirmed. Please Ticket may confirm
call our customercare. Transaction count after EXECUTE indicates a mismatching number of BEGIN
and COMMIT statements. Previous count = 0, current count = 1.

Adult gross fare is mismatched.... Fare Mismatch.

112