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IGT Corporate Profile 1

IGT Solutions is a next-gen customer experience company that defines and delivers transformative experiences for global brands using digital technologies. With over 25,000 specialists, IGT employs a combination of digital and human intelligence to manage end-to-end customer journeys across industries like travel and high growth tech. Established in 1998 with a 100% focus on customer experience, IGT has 30 contact centers globally and serves over 85 marquee clients worldwide.

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124 views4 pages

IGT Corporate Profile 1

IGT Solutions is a next-gen customer experience company that defines and delivers transformative experiences for global brands using digital technologies. With over 25,000 specialists, IGT employs a combination of digital and human intelligence to manage end-to-end customer journeys across industries like travel and high growth tech. Established in 1998 with a 100% focus on customer experience, IGT has 30 contact centers globally and serves over 85 marquee clients worldwide.

Uploaded by

Binit Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Enabling Better Experience

Retail & Ecommerce | Gaming | High Growth Tech | Travel & Hospitality | Healthcare
IGT Solutions is a next-gen customer experience (CX) company, defining and
delivering transformative experiences for the global and most innovative
brands using digital technologies. With the combination of Digital and Human
Intelligence, IGT becomes the preferred partner for managing end-to-end CX
journeys across Travel and High Growth Tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs


more than 25,000 customer experience and technology specialists providing
services to 85+ marquee customers globally. IGT’s global footprint consists
of 30 contact centers in China, Philippines, Malaysia, Indonesia, India, UAE,
South Africa, Romania, Spain, Colombia and the USA.

IGT @ Glance

Solutions & Services Vast Experience Digital Offerings


CX Services, Digital Services & 85+ active 100+ active projects
Solutions, Digital Engineering clients globally Automation / Analytics / Social
Media

Global Presence Quality & Metrics Focus Industy Awards


Services across 5 continents COPC, PCI DSS, ISO, Leader in CX services -
in 30+ international CMMi, ISAE, SOC Nelson Hall
languages

Over 20 years of expertise in Enabling Better Experience


DIGITAL CX SERVICES DATA AND ANALYTICS

• Sales, Reservations & Order • Data Modernization


• Customer Service • Artificial Intelligence &
• Claims & Refunds Machine Learning
• Content Management • Customer Experience Analytics
• Loyalty Management • Next-Gen BI and visualization
• Helpdesk Services
• Commercial Support
• Queues Management INTELLIGENT AUTOMATION
• IROPS
• Industry-focused Automation
• Social Media Management
• Conversational Automation
• Work At Home
• Covid-19 Travel Docs Verification

CX TRANSFORMATION

• Customer Experience Design


• Omni-channel CRM services
• Conversational AI
• Customer Data Platform

DIGITAL ENGINEERING

• Enterprise Agility +
• Engineering and DevOps
• Quality Engineering and Assurance
• Cloud Computing
• Mobility
• Digital Commerce
• Enterprise Platforms
• Service and Experience Mgmt.

FEATURED SOLUTIONS

• Customer 360
• Fare Note Interpreter.AVI
• Work At Home
• Air cargo analytics & BI

Value Drivers
Enhance Customer Increase Maximize Drive Process
Experience Revenue Cost Savings Excellence
Global Presence
On-shore | Off-shore | Work-at-Home

With 30 global contact centers, on-shore, near-shore and off-shore, operating 24x7x365,
we service digital customer experience & technology engagements in more than 30 languages.

[email protected] / www.igtsolutions.com

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