UDAY SONI
SERVICE NOW DEVELOPER | CSA|CAD|ITSM
CAREER OBJECTIVE WORK EXPERIENCE
I am Passionate about my work and always ACCENTURE SOLUTIONS PVT LTD | July 2021 to Present.
determine to learn new skills and technologies
effectively with manageable task by enhancing Project: AT&T Ticket2Ride
personal development and growth. As a Service Now Engineer worked on ITSM and CSM, Bug Fixes and
Requirements.
CONTACT
Working with process owners and business service analysts in
understanding the functional requirements and thus, converting this into
Mobile: +91-7692901110 technical designs.
Email:
[email protected] Maintain and enhance various modules like Incident, Case, Problem,
Address: 232 Saifi Nagar, Ratlam (M.P.), 457001 Knowledge and Test Management.
LinkedIn: www.linkedin.com/in/soniudayr
Customizations using Business rules, Script Includes, Client Scripts, UI
policies and data policies, ACLs.
EDUCATION Worked on UI Actions, Related List Actions and Agent Workspace
Configurations.
RMD Sinhgad School of Creating and managing Inbound email actions, email notifications, email
Engineering, templates and mail scripts for multiple IT modules.
Created reports, scheduled, and shared them according to the
Pune, Maharashtra requirement.
- B.E. in Computer Engineering (9.18 CGPA) Also worked on other ServiceNow instances like San Diego, Rome and
- Years Attended 2017-2021. Quebec.
Worked on Playbook Experience, Response Templates and Quick Messages
for the case form.
SNCS SCHOOL (CBSE), Importing and Transforming data into target tables using transform maps
Ratlam, Madhya Pradesh and ETL.
- 81.20% in XII grade (Science) Also did training on Fundamentals training of HRSD, CMDB and PA and also
- 8.0 CGPA in X grade have hands on experience on PA.
SKILLS GH LABS IT SOLUTION| January 2021 to June 2021.
Project: Ezee Services
CERTIFICATIONS As a Software Developer Intern learned and build full stack web
• ServiceNow Certified System Administrator (CSA)
applications.
• ServiceNow Certified Application Developer (CAD)
•ServiceNow Certified Implementation Specialist - IT
Learned Technologies Spring Boot and React.js.
Service Management (ITSM)
Developed Rest-API using Spring Boot.
• Automated Testing Framework (ATF)
Consumed Rest-API’s on frontend (Recat.js) using axios.
• C, C++, Java, MySQL
Participated in CRUD querying operations in DAO layer with Jpa
Repository.
SERVICENOW ENVIRONMENTS
Built reusable components in react and also implemented Redux to
• San Diego • Rome • Quebec
maintain the store.
Implemented Scheduled Jobs to run for business process at backend.
TECHNICAL
• Service-Now • JavaScript • HTML • CSS •Glide API
Builded a web app for tracking the history of IPL Matches with React.js as
• Rest-API • Java • Spring Boot • MySQl • ETL
front-end and Spring Boot as Backend.
Created Single Page Web Apps Using React.js.
SOFT SKILLS
• Good communication skill • Ability to work ACTIVITIES
under pressure • Decision making • Leadership
• Teamwork Reached the final round of the stage play competition at Sinhgad
Karandak 2k20.
“Smart India Hackathon” (Internal round Winner).
Committee member of ACES (Association of
Computer Engineering Students) committee
