Customer Service Survey
Customer Service Survey
com/starting-a-small-business-4161641
One way to get regular feedback about customer satisfaction with your business
is to use customer surveys. A survey can give you an appropriate measure of
customer satisfaction (or dissatisfaction) with your business products or services.
The results of a survey can identify ways in which you can improve customer
experience. It can pinpoint areas that need improvement (such as staff
interaction with customers), or ways that you can more effectively meet the
customers' needs adding additional products or services.
Customer surveys do not have to be expensive. Adding a survey to your website
or business Facebook page is a simple, inexpensive process. Surveys can also
be by phone, email or collected on slips of paper in your place of business.
Most people don't care to fill out customer surveys, so making the survey process
as painless as possible improves the likelihood that the customer will take the
time to complete one:
Businesses that use satisfaction surveys are generally looked upon more
favorably by customers - especially if you take the time to respond to those who
have expressed dissatisfaction.
It's a general customer service survey example that you can use to get feedback
about face-to-face customer service interactions, adapt it to your needs by
adding other questions specific to your company as needed.
Dear Customer,
Our goal is to provide our customers with the best service possible. Please take
a few minutes to complete the following customer service questionnaire. Your
comments will enable us to see how we're doing overall and find out how we can
improve.
Open-Ended Questions
Name:
Reason:
Thank you for taking the time to complete our customer service survey.