SCRIPT
(CURIOUS) Hi, Hello NAME? Or Hey is this the wonderful NAME?
Yes.
No.
Sorry for bothering you. Do you know a NAME because they have some funds that's owed to
him/her and we would love to help him/her reclaim that money back.
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1.) Hey this NAME, I’m a State Funds Locator.
NAME, I’m calling about a past account with COMPANY NAME, you used to have at a reported
address HOME ADDRESS? It's a PROPERTY TYPE (SCARCITY) Do you happen to
recognize that account by any chance?
Yes
2.) Did you know that account has gone dormant, and It’s showing up here as AMOUNT of
MONEY. (SCARCITY) Did you know those funds are owed to you? Meaning the State is
holding those funds for you because that account has gone dormant, I believe they tried to
reach you at one point but couldn’t.
I had no idea. (continue to next line)
Or Yeah I already recovered it. “Okay well I’m happy you've recovered, have a good one!” (end
call)
1.) Build Rapport (Telling facts, We are “registered”, we help people all the time in CA)
2.) Show interest in them (ACTIVE LISTENING)
3.) Identify who they are… (TERMS, Beneficiary, heir, executor, trustee?)
4.) Action plan tell them you send personalized checklist of documents needed
TRANSFER:
I can transfer you to my manager. His name is Brian Badolato, he is a registered
Investigator with the State and he will guide you through the process step by step.
He can take care of you from now on to make sure the funds get received back to you.
(SLOW) We do only ask for a small percent of the funds successfully reclaimed back, which is
10%, we ask for 10% that way we can cover the notary fee and other fees like delivery (RAISE)
You of course get the vast majority of those funds, which is 90% we will do the leg work.
(SLOW) And we will only get paid once you get paid….Do you have any questions or
concerns? And I understand if this can seem overwhelming.
Sounds good.
The Investigator Agreement allows us to be able to work with you, this document essentially
notifies the State we are assisting you and helps us get paid a small percent, (ENTHUSIASTIC)
and the check gets delivered there to your mailing address on the agreement.
Okay…
(ENTHUSIASTIC) Great, we will get started on this right away, is this phone number a good
number to call you back on?
And NAME what’s the best email address I can contact you at? And mailing address?
Ok, and lastly what’s the best time and day I could follow up with you, just in case?
VOICEMAIL:
Hello this is Richard from State Funds Recovery i'm trying to reach FIRST & LASTNAME,
NAME there is unclaimed property reported from a ADDRESS its an account from a
COMPANY NAME its a PROPERTY TYPE that was supposed to be retrieved back to you.
We will be able to assist you in reclaiming these funds back. Please give us a call back at
(916) 542-4949. Again this is Richard Parker from State Funds Recovery please call us
back at (916) 542-4949
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Common Questions/Rebuttals
1.) Who are you? Who is this? I don't know you? Is this a scam?
GREAT QUESTION, I totally understand, we will never ask for any up front fees like debit or
credit card fee. State’s Funds Recovery is in fact registered with the State and my manager
Brian Badolato he’s a Registered Investigator to do this job and help people like you in
California who are owed unclaimed property. We also have a website if you want to check out.
“statefundsrecovery.zohosites.com”
2.)WHERE U GET MY INFO?
(ENTHUSIASTIC) Great Question! (SLOW) Now as far as where I got your information to be
transparent with you, we got your information on public record, on the California State
website...... Then we take that information, run it through our skiptrace program and give you
call to let you know about the funds owed to you. This is what we do day in day out, we get the
information from there (ENTHUSIASTIC) and contact you guys to see if you're interested in
reclaiming your funds back.
3.)Is your fee negotiable?
(ENTHUSIASTIC) Great Question! Not generally, California already caps us at a low rate which
is 10%, and we spend great time trying to locate you guys and this helps us pay for extra fees
such as a notary.
4.)How does this work?
GREAT QUESTION, in order to get the funds back we will need to provide evidence with
documentation to prove that you are the right person to the State and verify. We will help you
provide what documents are needed and will guide you step by step to retrieve these funds
back. We also have a notary company we hire to assist you when signing as well.
5.) Can I do this myself? / I don't need your help I can do this myself
YES ABSOLUTELY! Yes you can do this by yourself, if you're willing to put the time EFFORT
and education to learn what we do, yes you can do it by yourself. In State Funds Recovery we
guide you what documents are needed to provide with the State to verify you to get your funds
back. We will guide you step by step.
This is what we do for a living, if you ever decide to change your mind or need help you can
always call us, text us on this number again!
6.) What's the Investigator Agreement?
The Investigator Agreement allows us to be able to work with you, this document essentially
notifies the State we are assisting you and helps us get paid a small percent, (ENTHUSIASTIC)
and the check gets delivered there to your mailing address on the agreement.
7.) Are you legit?
GREAT QUESTION, yes we are legit we never ask for ANY card information, and our manager
is licensed with the State as an Investigator to help people like you who are owed unclaimed
property within California
7.5) Do you work with the Government?
Great question, no we do not work for the government We do not work in the State as
employees nor government officials.
State Funds Recovery is a private company with registered Investigators whose
job is to assist claimants recovering their unclaimed property.
8.) Where is your company located?
"GREAT QUESTION, Our manager lives in the Sacramento area, he lives in Lincoln California near
Roseville if you're familiar with the area... We assist him with the calls just like this one in letting
people know they have funds owed to them and he’s also registered as an investigator with the
State of California.
9.) Relatives info
Hey I’m trying to get a hold of a RELATIVE NAME…
This is Richard from State Funds Recovery. We are an asset recovery company. I’m trying to
reach REPORTED OWNER NAME I have you down here listed as a possible relative or coworker,
because there are some unclaimed property that are owed to him/her. Do you know NAME by
any chance?
Yes.
Okay, If you are able to send me her/his number that would be awesome. They have unclaimed
property reporting from a COMPANY NAME. reported ADDRESS it's an account she/he used to
have that has gone dormant.
If you are not able to give me their number, totally understand. It would be much appreciative if
you are able to send this message to her.
10.) OBJECTIONS! “NO I DON'T WANT YOUR PRODUCT!” or “STOP CALLING ME!”
“We aren’t selling you anything just letting you know there's MONEY that’s owed to you by the
State sir/ma’am.”
Back End Calls Common Situations
DON'T be a robot and ask the questions line-by-line. Have a CONVERSATION! 😄
The goal is to figure out their situation and where they stand in their circumstance.
- If I may ask, how are you related?
- So I’m assuming the REPORTED OWNER estate went through probate? I see…
- Was there an Executor or Trustee on the estate's behalf? Nice.
- I’m assuming you're the Heir or a beneficiary? Wonderful.
- Were there any siblings?
- Do they have kids?
- Do you have a death certificate of REPORTED OWNER?
- We do need to provide a proof of address, do you have any receipts or statements
showing the REPORTED ADDRESS?
- Would this phone number be the best to contact you at?
Alive People Document needed
1.) I.A. - gets us paid, gets them paid
2.) Claim for abandoned Property - shows extra information about property
3.) Driver License - State can verify
4.) Copy of the SSN - State can verify
5.) Evidence of Property - Either proof of address, or evidence of account
6.) Current Address
Beneficiaries Documents needed
1.) I.A. - gets us paid, get them
2.) Claim for abandoned property
3.) Death certificate - of the OWNER
4.) Beneficiary SSN copy
5.) Beneficiary Drivers ID
6.) Beneficiary Proof of current Address
Heir Documents needed (Don’t need all)
1.) I.A.
2.) Claim for abandoned
3.) Death Certificate of OWNER
4.) Proof of the reported address
5.) Estate Status
6.) Proof of Relationship
7.) Proof of current address
8.) Drivers license ID of Heir
9.) SSN copy for Heir
10.) Maybe (heir of tableship)
Website: State Funds Recovery
