Suntrio Plus Series

User Manual
SAJ Solar Inverter
Suntrio Plus Series

www.saj-electric.com

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 Suntrio Plus Series

Preface

Thank you for choosing a SAJ solar inverter. We are pleased to

provide you with first-class products and exceptional service.
This manual includes information for installation, operation,
maintenance, trouble shooting and safety. Please follow the
instructions of this manual so that we can ensure delivery of our
professional guidance and wholehearted service.
Customer-orientation is forever our commitment. We hope this
document proves to be of great assistance in your journey for a
cleaner and greener world.
Please check for the latest version at www.saj-electric.com

Guangzhou Sanjing Electric Co., Ltd.

Building e-Energy management solution provider

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 Suntrio Plus Series

Content
Preface ......................................................................................... - 1 -
Chapter 1 Safety Precautions ................................................... - 4 -
1.1 Scope of Application .................................................................. - 4 -
1.2 Safety Instructions ..................................................................... - 4 -
1.3 Target Group.............................................................................. - 5 -

Chapter 2 Preparation ............................................................... - 6 -

2.1 Safety Instructions ..................................................................... - 6 -
2.2 Explanations of Symbols ............................................................ - 8 -

Chapter 3 Product Information .................................................. - 9 -

3.1 Application Scope of Products ................................................... - 9 -
3.2 Specification for Product Model ................................................ - 10 -
3.3 Overview and Dimensions of products ..................................... - 10 -
3.4 Datasheet ................................................................................ - 11 -

Chapter 4 Instructions for installation ...................................... - 13 -

4.1 Safety Instructions ................................................................... - 13 -
4.2 Pre-installation Check .............................................................. - 13 -
4.3 The Determination of the Installation Method and Position ....... - 14 -
4.4 Mounting Procedure ................................................................ - 16 -

Chapter 5 Electrical Connection .............................................. - 18 -

5.1 Safety Instruction for Hot-line Job ............................................ - 18 -
5.2 Specifications for Electrical Interface ........................................ - 19 -
5.3 AC Side Connection................................................................. - 19 -
5.4 DC Side Connection ................................................................ - 21 -
5.5 External AC Circuit Breaker and Residual Current Device........ - 24 -
5.6 Communication Connection ..................................................... - 24 -

Chapter 6 Debugging Instructions ........................................... - 26 -

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 Suntrio Plus Series

6.1 Introduction of Human-Computer Interface .............................. - 26 -

6.2 First Run Setup ........................................................................ - 27 -
6.3 Monitoring Operation ............................................................... - 41 -

Chapter 7 Fault Code and Troubleshooting ............................ - 42 -

Chapter 8 Recycling and Disposal .......................................... - 45 -
Chapter 9 Guarantee Service ................................................. - 46 -
Chapter 10 Contact SAJ .......................................................... - 47 -
SAJ Warranty Policy ................................................................ - 48 -
Warranty Card ............................................................................ - 52 -

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 Suntrio Plus Series

Chapter 1 Safety Precautions

1.1 Scope of Application

This User Manual describes instructions and detailed procedures for
installing, operating, maintaining, and troubleshooting of the following SAJ
grid-tied inverters:

Suntrio Plus 4K; Suntrio Plus 5K; Suntrio Plus 6K;

Suntrio Plus 8K; Suntrio Plus 10K.

Please keep this manual all time available in case of emergency.

1.2 Safety Instructions

DANGER
·DANGER indicates a hazardous situation which, if not avoided, will result in death
or serious injury.

WARNING
· WARNING indicates a hazardous situation which, if not avoided, can result in
death or serious injury or moderate injury.

CAUTION
· CAUTION indicates a hazardous condition which, if not avoided, can result in
minor or moderate injury.

NOTICE
·NOTICE indicates a situation that can result in potential damage, if not avoided.

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 Suntrio Plus Series

1.3 Target Group

Only qualified electricians who have read and fully understood all safety

regulations contained in this manual can install, maintain and repair the
inverter. Operators must be aware of the high-voltage device.

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 Suntrio Plus Series

Chapter 2 Preparation

2.1 Safety Instructions

DANGER
·Dangerous due to electrical shock and high voltage.
·Do not touch the operating component of the inverter, or it might result in burning
or death.
·To prevent risk of electric shock during installation and maintenance, please make
sure that all AC and DC terminals are plugged out.
·Do not touch the surface of the inverter while the housing is wet, or it might lead to
electrical shock.
· Do not stay close to the inverter while there are severe weather conditions
including storm, lighting, etc.
·Before opening the housing, the SAJ inverter must be disconnected from the grid
and PV generator; you must wait for at least five minutes to let the energy storage
capacitors fully discharged after disconnecting from power source.

WARNING
·The installation,service, recycling and disposal of the inverters must be performed
by qualified personnel only in compliance with national and local standards and
regulations.
·Any unauthorized actions including modification of product functionality of any form
may cause lethal hazard to the operator, third parties, the units or their property.
SAJ is not responsible for the loss and these warranty claims.
·The SAJ inverter must only be operated with PV generator. Do not connect any
other source of energy to the SAJ inverter.
·Be sure that the PV generator and inverter are well grounded in order to protect
safety of people’s life and property.

CAUTION
·The PV inverter will become hot during operation. Please do not touch the heat
sink or peripheral surface during or shortly after operation.

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 Suntrio Plus Series

·Risk of damage due to improper modifications.

NOTICE
·Public utility only
·The PV inverter is designed to feed AC power directly to the public utility power
grid; do not connect AC output of the inverter to any private AC equipment.

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 Suntrio Plus Series

2.2 Explanations of Symbols

Symbol Description
Dangerous electrical voltage
This device is directly connected to public grid, thus all work to the
inverter shall only be carried out by qualified personnel.
DANGER to life due to high electrical voltage!
There might be residual currents in inverter because of large capacitors.
Wait for 5 MINUTES before you remove the front lid.

NOTICE, danger!
This is directly connected with electricity generators and public grid.

Danger of hot surface

The components inside the inverter will release a lot of heat during
operation. Do not touch metal plate housing during operating.

An error has occurred

Please go to Chapter 9 “Troubleshooting” to remedy the error.

This device SHALL NOT be disposed of as residential waste

Please go to Chapter 8 “Recycling and Disposal” for proper treatments.

Without Transformer
This inverter does not use transformer for the isolation function.

CE Mark
Equipment with the CE mark fulfills the basic requirements of the
Guideline Governing Low-Voltage and Electro-magnetic Compatibility.

CQC Mark
The inverter complies with the safety instructions from China's Quality Center.

No unauthorized operations or modifications

Any unauthorized operations or modifications are strictly forbidden, if
any defect or damage (device/person) occurs, SAJ shall not take any
responsibility for it.

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 Suntrio Plus Series

Chapter 3 Product Information

3.1 Application Scope of Products

Suntrio Plus series product is grid-tied single phase inverter without
transformer, and the inverter is the important component of grid-tied solar
power system.

The Suntrio Plus inverter converts the DC power generated by solar panels
into AC power which is in accordance with the requirements of public grid,
and send the AC power into grid, Table 3.1 shows the structural diagram of
the typical application system of Suntrio Plus inverter.

Name Description Remarks

Monocrystalline or polycrystalline silicon, and thin-film PV
A Solar panels
modules with II protection and need no ground connection
B Inverters Suntrio Plus 4K/ 5K/ 6K/ 8K/ 10K
Metering Standard metering tool for measuring the output electric
C
equipment power of inverters
D Power grid TT，TN-C，TN-S，TN-C-S
Table 3.1 Systematic configuration diagram

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 Suntrio Plus Series

3.2 Specification for Product Model

Suntrio Plus XK
① ②
① Suntrio Plus represents for product name.
② XK represents rated power of inverter, for example 5K means 5kW.

3.3 Overview and Dimensions of products

The dimensions of Sununo Plus series products is shown in Figure 3.2.

Figure 3.2 Dimensions of Suntrio Plus 4K/ 5K/ 6K/ 8K/ 10K

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3.4 Datasheet
Suntrio Plus 4K/5K/6K/8K/10K
Suntrio Suntrio Suntrio Suntrio Suntrio
Type
Plus 4K Plus 5K Plus 6K Plus 8K Plus 10K
Input (DC)
Recommended accessed DC
4840 6050 7260 9680 12000
power1[W]
Max. DC Voltage [V] 1000
MPPT Voltage Range [V] 160-900
Nominal DC Voltage [V] 600
Start Voltage[V] 180
Min. DC Voltage[V] 150
Max. DC Input Current PV1 /
11/11 22/11
PV2 [A]
Max. Short Circuit Current
13.2/13.2 26.4/13.2
PV1/PV2 [A]
Number of MPPT 2
Number of DC Connection
1/1 2/1
Sets per MPPT
DC Switch Integrated
Output (AC)
Rated AC Power [W]
4000 5000 6000 8000 10000
(@230V,50Hz)
Max. AC Power [VA] 4000 5000 6000 8000 10000
Rated AC Current[A] 5.8 7.2 8.7 11.6 14.5
Max. AC Current [A] 6.4 8.1 9.7 12.9 15.9
Current (Inrush) [A] 50, 1s
Max. Output Fault Current
21 21 21 32.2 32.2
[A]
Max. output Overcurrent
16 16 16 25 25
Protection [A]
Nominal AC voltage/ range 3/N/PE, 220/380V,230/400V,240/415V;180V-280V/312V-485V
Grid frequency/ range 50Hz,60Hz /44Hz-55Hz,54-65Hz
Power factor,adjustable 0.9 leading~0.9 lagging
Total Harmonic Distortion
< 3% (at nominal power)
(THDi)
Feed-in Phase / Connection
3 L+N+PE
Phase

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 Suntrio Plus Series

Efficiency
Max. Efficiency 97.8% 97.8% 97.8% 98.0% 98.0%
Euro Efficiency (at 600Vdc) 97.0% 97.2% 97.4% 97.5% 97.6%
MPPT Accuracy >99.5%
Protection
Internal Over-voltage
Integrated
Protection
DC Insulation Monitoring Integrated
DCI Monitoring Integrated
GFCI Monitoring Integrated
Grid Monitoring Integrated
AC Short Circuit Current
Integrated
Protection
Thermal Protection Integrated
Anti-island protection
AFD
monitoring
Interface
DC Connection MC4/H4
AC Connection Plug-in connector
3.5 inch Graphic LCD Display, Backlight, Inverter Parameter and
LCD Display
Data Display
Display Language English
Communication port 1*RS485/1*RS232
Communication WiFi/GPRS/Ethernet(Optional)
General Data
Topology Transformerless
Consumption at Night [W] <0.6
Consumption at Standby [W] <10
Operating Temperature Range -25°C to +60°C(45°C to 60°C with derating)
Cooling Method Natural Convection
Ambient Humidity 0% to 100% Non-condensing
Altitude Up to 2000m (without power derating)
Noise [dBA] <29
Ingress Protection IP65 (Indoor & Outdoor Installation)
Mounting Rear Panel
Dimensions (H*W*D) [mm] 530*355*190 530*355*200
Net Weight [kg] 20.5 23.0
Standard Warranty [Year] 5 (standard) 7/ 10/ 15/ 20/ 25 (Optional)
Certificates IEC/EN62109-1/2, IEC61683, IEC60068-2, IEC62116, IEC61727,

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 Suntrio Plus Series

EN61000-6-2/3,C10/11,VDE0126-1-1/A1, VDE-AR-N 4105, CQC

NB/T 32004, G98,EN50438,CEI-021
Note: 1.1000W/M2 25℃
2.The above parameters might be slightly modified accoridng to different grid codes.
3.If you need more information about our product certifications, please contact our sales.

Chapter 4 Instructions for installation

4.1 Safety Instructions

DANGER
·Dangerous to life due to potential fire or electricity shock.
·Do not install the inverter near any inflammable or explosive items.
·This inverter will be directly connected with HIGH VOLTAGE power generation
device; the installation must be performed by qualified personnel only in compliance
with national and local standards and regulations.

NOTICE
·This equipment is suitable for the pollution degree II.
·Inappropriate or the unharmonized installation environment may jeopardize the life
span of the inverter.
·Installation directly exposed under intensive sunlight is not recommended.
·The installation site must have good ventilation condition.

4.2 Pre-installation Check

4.2.1 Check the Package
Although SAJ’s inverters have surpassed stringent testing and are checked
before leaving factory, it is still possible that the inverters may suffer
damages during transportation. Please check the package for any obvious
signs of damage, and if such evidence is present, do not open the package
and contact your dealer as soon as possible.

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 Suntrio Plus Series

4.2.2 Check the Assembly Parts

Please refer to the Packing List inside the package container.
4.3 The Determination of the Installation Method and
Position
4.3.1 Mounting Method
Please mount the inverter correctly as shown in Figure4.1 below.

Figure 4.1 Mounting method

①The equipment employs natural convection cooling, and it can be installed

indoor or outdoor.

②Please install the equipment under the guidance of Figure 4.1. Vertical
installation on floor level is recommended. Mount vertically or tilted
backwards by max. 15°. Never install the inverter tilted forward, sideways,
horizontally or upside down.

③Install the inverter at eye level for convenience when checking the LCD
display and possible maintenance activities.

④When mounting the inverter, please consider that disassembly for service
work may be required.

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 Suntrio Plus Series

4.3.2 Installation Position

Do not expose the inverter to direct solar irradiation as this could cause power derating
due to overheating. The ambient temperature should be between -25°C ～ +60°C
（-13°F ～ 140°F）to ensure optimum operation. Choose locations with sufficient air
exchange. Ensure additional ventilation, if necessary.

To make sure the installation spot is suitably ventilated, if multiple SAJ grid-tied solar
inverters are installed in the same area, the following safety clearance in Figure4.2
shall be followed for appropriate ventilation conditions.

30CM

30CM 50CM 50CM

30CM
50cm

50cm

50cm

50cm

30cm 80cm 80cm 80cm 30cm

50cm

50cm

50cm

30cm 80cm 80cm 30cm

50cm

50cm

50cm

Figure 4.2 Minimum clearance

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 Suntrio Plus Series

4.4 Mounting Procedure

4.4.1 Mark the Positions of the Drill Holes of the Rear Panel
The position of the drill holes can be determined by using rear panel. See
Figure 4.3 below:

Figure 4.3 Dimensions of rear panel

4.4.2 Drill Holes and Place the Expansion Tubes

Follow the given guides, drill 3 holes in the wall (in conformity with position
marked in Figure 4.4), and then place expansion tubes in the holes using a
rubber mallet.

Figure 4.4 Drill holes

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 Suntrio Plus Series

4.4.3 Mount the Screws and the Rear Panel

The panels should be mounted in the mounting position by screws as shown
in Figure 4.5.

Figure 4.5 Mount the rear panel

4.4.4 Mount the Inverter

Carefully mount the inverter to the rear panel. Make sure that the rear part of
the equipment is closely mounted to the rear panel.

Figure 4.6 Mount the inverter

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 Suntrio Plus Series

Chapter 5 Electrical Connection

5.1 Safety Instruction for Hot-line Job

Electrical connection must only be operated by professional technicians.
Please keep in mind that the inverter is a bi-power supply equipment.
Before connection, necessary protective equipment must be employed by
technicians, including insulating gloves, insulating shoes and safety helmet.

DANGER
·Dangerous to life due to potential fire or electricity shock.
·When power-on, the equipment should be in conformity with national rules and
regulations.
·The direct connection between the converter and high voltage power systems
must be operated by qualified technicians in accordance with local and national
power grid standards and regulations.

WARNING
·W hen the photovoltaic array is exposed to light, it supplies a d.c voltage to the
inverter.

NOTICE

·Electrical connection should be in conformity with proper stipulations, such as

stipulations for cross-sectional area of conductors, fuse and ground protection.
·The overvoltage category on DC input port is II,and that on AC output port is III.

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 Suntrio Plus Series

5.2 Specifications for Electrical Interface

A B CD E

Figure 5.1 Electrical interface

Code Name
A DC Input
B DC Switch
C RS232/Wi-Fi Port
D RS485 Port
E AC Quick-connect Terminal
Table 5.1 Specifications for interface

5.3 AC Side Connection

Cross-sectional Area of Cables（mm²） Outside Diameter of the
Scope Recommended Value Cables（mm）
4.0-6.0 6.0 4.2~5.3
Table 5.2 Recommended specifications of AC cables

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 Suntrio Plus Series

5.3.1 Feed the AC Cable through the AC Waterproof hole.

Figure 5.2 Feed the cables

5.3.2 Connect the cables according to connection marks of L1, L2, L3,
N and PE.

Figure 5.3 Connect the cables

5.3.3 Secure all Parts of the AC Connector Tightly.

Figure 5.4 Screw the connector

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 Suntrio Plus Series

5.3.4 Plug in the AC connector to the equipment securely, ensuring the

pins are connected directly. Then the connection of AC cable is
complete.

Figure 5.5 Connect the inverter

5.4 DC Side Connection

Cross-sectional Area of Cables（mm²） Outside Diameter of the
Scope Recommended Value Cables（mm）
4.0-6.0 4.0 4.2~5.3
Table5.3 Recommended Specifications of DC Cables

DC connector is made up of the positive connector and the negative connector

1. Insulated Enclosure 2. Lock Screw 3. Positive Connector

Figure 5.6 Positive connector

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 Suntrio Plus Series

1. Insulated Enclosure 2. Lock Screw 3. Negative Connector

Figure 5.7 Negative connector

NOTICE
·Please place the connector separately after unpacking in order to avoid confusion for
connection of cables.
·Please connect the positive connector to the positive side of the solar panels, and
connect the negative connector to the negative side of the solar side. Be sure to connect
them in right position.

Connecting Procedures:
（1）Tighten the lock screws on positive and negative connector.

（2）Use specified strip tool to strip the insulated enclosure of the positive
and negative cables to the appropriate length.

1.Positive Cable 2. Negative Cable

Figure 5.8 Connecting cables

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 Suntrio Plus Series

（3）Feed the positive and negative cables into corresponding lock screws.

（4）Put the metal positive and negative terminals into positive cable and
negative cable whose insulated enclosure has been stripped, and crimp
them tightly with a wire crimper. Make sure that the withdrawal force of the
pressed cable is bigger than 400N.

（5）Plug the pressed positive and negative cables into relevant insulated
enclosure, a “click” should be heard or felt when the contact cable assembly
is seated correctly.

（6）Fasten the lock screws on positive and negative connectors into

respondent insulated enclosure and make them tight.

（ 7 ） Connect the positive and negative connectors into positive and

negative DC input terminals of the inverter, a “click” should be heard or felt
when the contact cable assembly is seated correctly.

1. Connection Port

Figure 5.9 Connect the inverter

NOTICE
·Before inserting the connector into the DC input terminal of the inverter, please
make sure that the DC switch of the inverter is OFF.

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 Suntrio Plus Series

5.5 External AC Circuit Breaker and Residual Current

Device
Please install a 4P circuit breaker to ensure the inverter is able to
disconnect from grid safely. The inverter is integrated with a RCMU,
however, an external RCD is needed to protect the system from tripping,
type A RCD is compatible with the inverter.
The integrated leakage current detector of inverter is able to detect the real
time external current leakage. When a leakage current detected exceeds
the limitation the inverter will be disconnected from grid quickly, if an
external leakage current device is connected, the action current should be
300mA or higher.

Inverter type Recommended breaker specifications

Suntrio Plus 4K/5K/6K/8K/10K 25A

Notice: Do not connect multiple inverters to one AC circuit breaker.
Table5.4 Recommended breaker specification

5.6 Communication Connection

Suntrio Plus 4K/5K/6K/8K/10K is equipped with a RS232 and RS485 interface
5 4 3 2 1

9 8 7 6

Figure 5.10 Pins of nine serial port cable

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 Suntrio Plus Series

Pin No. Name

1 VCC
2 TXD（transmit external data）

3 RXD（receive external data）

4 NC
5 GND（Signal Ground）

6 NC
7 NC

8 NC

9 VCC
Table 5.5 Instruction of nine serial port pins
①RS232 can externally connect with Wi-Fi module. For more details,
please refer to the operating manual of Wi-Fi module.
②RS232 can externally connect with Ethernet module. For more
details, please refer to the operating manual of Ethernet module.
③RS232 can externally connect with GPRS module. For more details,
please refer to the operating manual of GPRS module.
When using RS485 for monitoring, multi- point monitoring can be achieved
by connecting the inverter with RS485 cable. Each connection port should
be attached to the connector as shown in Figure 5.11 and Table 5.4. Make
sure the connection is tight and secure.

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 Suntrio Plus Series

Figure 5.11 3 Ports connector

Number of connector Color of cable

1 B-

2 A+

3 Metal-shielded wire

Table 5.6 RS485 assembly sequence of RS485

Chapter 6 Debugging

Instructions

6.1 Introduction of Human-Computer Interface

Figure 6.1 Human-computer interface

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 Suntrio Plus Series

Objec
Description
t
Communication light: blue light flashing = receiving data
A
yellow light flashes = sending data
Status indicator lamp: Red LED light = Fault; Green LED light = operation;
B when red and green light are all off, the inverter is in initializing state or
countdown for grid-tie.
Power indicator light: yellow light: the power system of inverter is operating
C
normally
D◀ Moves the cursor or the focus point to the left
E▶ Moves the cursor or the focus point to the right
F Starts the menu / button to confirm selection
G▲ Moves the cursor up or increases the setting value
H▼ Moves the cursor down or reduces the setting value
The inverter provides five buttons for inquiry of operational information and
parameters, these five buttons can be used repeatedly.
6.2 First Run Setup
6.2.1 Set the Country
When the solar inverter begins to run for the first time, please configure the
time of usage, and the inverter LCD will display as below:
Graph Setting Run-Info About

Power
Please Set Time & Date 0 W

E-Today
Date： 09/23/2015
0.00 kWh

Time： 13:23:56
E-Total
0.00 kWh

T-Today
0.0 h
Ok Return
T-Total
0.0 h

Init Set system Time 15-06-09 15：47

Figure 6.2 Set the time

Users can press Up, Down, Left, Right and ENT buttons to set local time and
confirm the selection.Then the inverter will display the interface for country
selection as shown in Figure 6.3:

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 Suntrio Plus Series

Graph Setting Run-Info About

Country 1 Power
Australia Please set 0 W
Australia grid country
Belgium E-Today
Barzil
Demmark
0.00 kWh
Finland
France E-Total
Luxembourg 0.00 kWh
Netherland
T-Today
0.0 h

T-Total
0.0 h

Init Grid Compliance 15-06-09 15：47

Figure 6.3 Set the country

Please press the "ENT" button, LCD will show the countries for option.
Users can press " " or" " to select the correct country and press "ENT"
button to confirm the selection.

Note: The configuration of the country of usage must be set before inverter
starts to run for its first time, otherwise the inverter will not operate
correctly.If users can not locate the corresponding country, please abort the
setting and contact the after sales for confirmation.
6.2.2 State
If the country has been set the LCD shows the machine type when the
inverter is started up, then it automatically displays the inverter operation
status: Initialization, Normal,Wait, Fault or Update.
Data name Explanation
Initialization Initialization of the system
Normal The inverter in normal (function) operation
Wait The inverter in stand-by state
Fault A fault occurs during operation
Update The state of updating firmware

Turn on the AC switch, the LCD begins to count seconds backwards, after
this, the inverter begins to connect the grid.

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 Suntrio Plus Series

6.2.3 LCD Menu

Main Menu

Graph Setting Run-Info About ◄+ENT

E-Today Communicate Set AC-Parameters Self test

E-Month Language & Time DC-Parameters

E-Year Grid Compliance Error-Records

E-Total Clear Errors Module Inform

Exit Clear Energy Exit

LCD Setting

Factory Reset

Change Password

PV Mode Setting

Exit

Figure 6.4 LCD menu

6.2.4 Settings of General Parameters of the Inverter
LCD Display Operation Steps
1. Settings of figures
In the main LCD interface,
Graph Setting Run-Info About
E-Today
press “ENT” button to enter
Power
Graph Set

kWE-Month
10.8
1230W into the selection of
E-Year
9.6
E-Total
8.4
E-Today “Figure”, press▼or ▲to
Exit 11.33 kWh
7.2
E-Total
select. The LCD displays
6.0
4.8 14.35 kWh daily, monthly, yearly and
3.6
T-Today
2.4 1.7 h
gross generating capacity.
1.2
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

2. Settings of System Parameter

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 Suntrio Plus Series

1. In the main LCD

interface, press “ENT”
Graph Setting Run-Info About
Communicate Set
Power
button, then press ▶ to
kW Language & Time
1230W
10.8 Grid Compliance
9.6 Clear Errors E-Today
8.4 Clear Energy 11.33 kWh enter into “Setting”.
7.2 LCD Setting
6.0 Factory Reset E-Total
Change Password 14.35 kWh
4.8
Exit
3.6
T-Today
2.4 1.7 h
1.2
Communicate Set

0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

2. Press ENT to enter into”

Graph Setting Run-Info About
Communication Settings”.
Power
0 W Press ▼and▲to set the
WiFi address： 1
E-Today
0.00 kWh
communication address of
E-Total
Wi-Fi and RS485. The Fault
RS 485 address： 1
0.00 kWh
address is 1.
T-Today
0.0 h
Ok Return
T-Total
0.0 h

Normal Communicate Set 15-06-09 15：47

Graph Setting Run-Info About

1. In the main LCD
Communicate Set
Power interface, press “ENT”
kW Language & Time
1230W
10.8
9.6
Grid Compliance
Clear Errors E-Today
button, then press ▶ to
8.4 Clear Energy 11.33 kWh
7.2 LCD Setting enter into “Setting”.
6.0 Factory Reset E-Total
Change Password 14.35 kWh
4.8
Exit
3.6
T-Today
2.4 1.7 h
1.2
Language & Time

0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

About
2. Press▼and then press
Graph Setting Run-Info

Power
ENT to enter into
Language： English 0 W
“Language & Time”.
Date： 09/23/2015
E-Today
0.00 kWh Press▲and ▼to set the
Time： 13:23:56
E-Total language, date and time.
0.00 kWh

T-Today
0.0 h
Ok Return
T-Total
0.0 h

Normal Language & Time 15-06-09 15：47

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 Suntrio Plus Series

Graph Setting Run-Info About

1. In the main LCD
Communicate Set
Power
interface, press “ENT”
kW Language &Time
1230W
10.8
9.6
Grid Compliance
Clear Errors
button, then press ▶ to
E-Today
8.4 Clear Energy
7.2 LCD Setting
11.33 kWh
enter into “Setting”.
6.0 Factory Reset E-Total
Change Password 14.35 kWh
4.8
Exit
3.6
T-Today
2.4 1.7 h
Grid Compliance

1.2
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About

2. Press▼and then press
Power
ENT to enter password and
Verify
1230W
enter into country setting.
Please enter E-Today
11.33 kWh Attention: Please contact
0 0 0 0 0 0
E-Total SAJ if you need password.
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal E-today 11.33 kWh 15-07-09 15：47

3. Press▲and▼to select
Graph Setting Run-Info About

Country 1 Currently Power

country,
Australia
Australia
Germany 0 W
Then click OK to save the
Belgium E-Today
Barzil
Demmark
0.00 kWh changes.
Finland
France E-Total
Luxembourg 0.00 kWh
Netherland
T-Today
0.0 h
Return
T-Total
0.0 h

Normal Grid Compliance 15-06-09 15：47

Clear Errors

Graph Setting Run-Info About

1. In the main LCD
Communicate Set
Power interface, press “ENT”
kW Language &Time
1230W
10.8
9.6
Grid Compliance
Clear Errors
E-Today
button, then press ▶ to
8.4 Clear Energy 11.33 kWh
7.2 LCD Setting enter into “Setting”.
6.0 Factory Reset E-Total
Change Password 14.35 kWh
4.8
Exit
3.6
T-Today
2.4 1.7 h
1.2
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

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 Suntrio Plus Series

2. Press▼and then press

Graph Setting Run-Info About

Power
ENT to enter into “Clear
1230W
Fault Records”, click OK or
Attention : If you click the button “Ok”, all E-Today
the Error records saved in the inverter will be 11.33 kWh return back.
deleted permanently!
E-Total
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Clear Errors 15-07-09 15：47

1. In the main LCD

Graph Setting Run-Info About

Communicate Set
interface, press “ENT”
Power
button, then press ▶ to
Language &Time
Clear Energy

kW 1230W
10.8 Grid Compliance
9.6
Clear Errors E-Today
8.4 Clear Energy 11.33 kWh enter into “Setting”.
7.2 LCD Setting
6.0 Factory Reset E-Total
4.8 Change Password 14.35 kWh
Exit
3.6
T-Today
2.4 1.7 h
1.2
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

2. Press▼and then press

Graph Setting Run-Info About

Power
ENT to enter into “Clear
1230W
Energy”, click OK or return
Attention : If you click the button “Ok”, all E-Today
the generated energy data such E-Today,E-
Total,E-Month saved in the inverter will be
11.33 kWh back.
deleted permanently!
E-Total
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Clear Energy 15-07-09 15：47

Setting

1. In the main LCD

Graph Setting Run-Info About

Communicate Set Power

interface,
kW
10.8
Language &Time
Grid Compliance
1230W
press “ENT” button, then
9.6
Clear Errors E-Today
8.4
7.2
Clear Energy
LCD Setting
11.33 kWh press ▶ to enter into
Factory Reset E-Total
“Setting”.
6.0
4.8 Change Password 14.35 kWh
Exit
3.6
T-Today
2.4 1.7 h
1.2
T-Total
LCD

0
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

- 32 -
 Suntrio Plus Series

2. Press▼and then press

Graph Setting Run-Info About

Power
ENT to enter into “Display
1230W
Settings”, and then press
▲and▼to change the
E-Today
LCD Backlight Time-out : 11.33 kWh

30 Seconds E-Total sleep time of LCD, click OK

14.35 kWh

T-Today
or return back.
1.7 h
Ok Cancel
T-Total
4.6 h

Normal LCD Setting 15-07-09 15：47

Graph Setting Run-Info About

1. In the main LCD
Communicate Set Power
interface, press “ENT”
kW Language &Time
button, then press ▶ to
1230W
10.8 Grid Compliance
9.6
Clear Errors E-Today
8.4
7.2
Clear Energy
LCD Setting
11.33 kWh
enter into “Setting”.
6.0 Factory Reset E-Total
4.8 Change Password 14.35 kWh
Exit
3.6
T-Today
2.4 1.7 h
1.2
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About

2. Press▼and then press
Power
ENT to enter password,
Verify
1230W
and then enter into Factory
Please enter E-Today
11.33 kWh Settings.
0 0 0 0 0 0
E-Total Attention: Please contact
14.35 kWh
SAJ if you need password.
T-Today
1.7 h
Ok Cancel
T-Total
Factory Reset

4.6 h

Normal E-today 11.33 kWh 15-07-09 15：47

3. Click OK to save the

Graph Setting Run-Info About

Power
changes.
1230W
Attention ：If you click the button “Ok”,
all generated energy data and error records saved in E-Today
inverter will be deleted permanently! The password 11.33 kWh
and grid compliance etc. will be reset to factory
setting.
E-Total
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Factory Reset 15-07-09 15：47

- 33 -
 Suntrio Plus Series

1. In the main LCD

Graph Setting Run-Info About
Communicate Set Power
interface, press “ENT”
kW Language & Time 1230W
10.8
9.6
Grid Compliance
Clear Error E-Today
button, then press ▶ to
8.4 Clear Energy
enter into “Setting”.
11.33 kWh
7.2 LCD Setting
6.0 Factory Reset E-Total
Change Password 14.35 kWh
4.8
Exit
3.6
T-today
2.4 1.7 h
1.2
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h
Change Password

Normal E-Today 11.33 kWh 15-07-09 15：47

Graph Setting Run-Info About

Power
2. Press▼and then press
Verify
1230W
ENT to enter password,
Please enter E-Today
11.33 kWh and then enter into Reset
0 0 0 0 0 0
E-Total Password.
14.35 kWh

T-Today
Attention: Please contact
Ok Cancel
1.7 h
SAJ if you need password.
T-Total
4.6 h

Normal E-today 11.33 kWh 15-07-09 15：47

About
3. Enter the new password
Graph Setting Run-Info

Power
and click OK to save the
1230W
change.
Please enter the new password : E-Today
11.33 kWh

E-Total
0 0 0 0 0 0
14.35 kWh

T-Today
1.7 h
Ok Cancel
T-Total
4.6 h

Normal Chang Password 15-07-09 15：47

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 Suntrio Plus Series

6.2.5 Inquiry of Parameters of Inverter

1. Inquiry of Operating Parameters
Graph Setting Run-Info About
1. In the main LCD interface,
AC-Parameters
DC-Parameters
Power press “ENT” button, then press ▶
kW 1230W
Error-Records
to enter into “Parameters”.
10.8
9.6 Exit E-Today
8.4
11.33 kWh
7.2
E-total
6.0
4.8 14.35 kWh 2. Press ENT to enter into
3.6
T-Toady “Run-Info”, then press ▼or▲to
2.4 1.7 h
1.2 select the needed
0 T-Total
3 5 7 9 11 13 15 17 19 21h 4.6 h parameters,press ENT to enter
Normal E-Today 11.33 kWh 15-07-09 15：47
and to check the parameters.
2. Inquiry of the Information of Inverter
1. In the main LCD interface,
Graph Setting Run-Info About

Power
press “ENT” button, then press ▶
kW
10.8
9.6
1230W
to enter into “About”.
E-today
8.4
11.33 kWh
7.2
6.0 E-Total 2. Press ENT to enter into
14.35 kWh
“About” to check the equipment
4.8
3.6
T-Today
2.4 1.7 h type, series number, machine
1.2
T-Total
0
3 5 7 9 11 13 15 17 19 21h 4.6 h
code, software version of display
Normal E-Today 11.33 kWh 15-07-09 15：47 panel, mainframe version of the
control panel and the settings of
country.

6.2.6 Self test of the Inverter

LCD Display Operation Steps
Self test

- 35 -
 Suntrio Plus Series

Press “◄”and“ENT” at the

same time to enter Self

Graph Setting Run-Info About

Ovp（59.S2）test Power
Test.
Ovp10（59.S1）test 1230W

Uvp（27.S1）test E-Today Note:1.This setting only

11.33 kWh
Uvp2（27.S2）test
Self test

E-Total
Ofp（81>.S1）test
14.35 kWh
appears when the grid
Ofp2（81>.S2）test
T-Today
Ufp（81<.S1）test 1.7 h compliance selects Italy.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h
2.This setting shall be
Normal E-Today 11.33 kWh 18-11-09 15：47

operated when the inverter

is under normal

grid-connected state.

About
1. Select “Ovp (59.S2) test”;
Graph Setting Run-Info

Power
press “ENT” button to enter
<Ovp（59.S2）test>
1230W
into setting.
E-Today
11.33 kWh
Start Test E-Total
14.35 kWh
View Results
Over-voltage protection test

T-Today
Return 1.7 h

T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Graph Setting Run-Info About

2.Select “Start Test”; press
Power
“ENT” button to start test.
1230W
<Ovp（59.S2）test>
E-Today
11.33 kWh
Testting，please wait. . .
E-Total
14.35 kWh

T-Today
Return 1.7 h

T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

- 36 -
 Suntrio Plus Series

Graph Setting Run-Info About 3.When Self-Test is

Power
<Ovp（59.S2）results> 1230W completed, results will pop up
Vt：264.5V E-Today
Vs：221.8V 11.33 kWh automatically. You can also
Vo：221.3V E-Total
It：200 ms 14.35 kWh select “View Results” and
To：188 ms
T-Today
18/11/09 15：23 Pass 1.7 h press “ENT” to see the results.
T-Total
Next Return
4.6 h Note: Select “NEXT” and press
Normal E-Today 11.33 kWh 18-11-09 15：47
“ENT”, you can see the results

of other testing items.

Press “▼” button, select
Over-voltage protection test

Graph Setting Run-Info About

Ovp（59.S2）test Power “Ovp10（59.S1）test” and

of average voltage

1230W
Ovp10（59.S1）test press “ENT” button to enter
Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
Ofp（81>.S1）test E-Total Note: Follow the operation
14.35 kWh
Ofp2（81>.S2）test
T-Today
steps in item 1 to start test
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Graph Setting Run-Info About

Press “▼” button, select
Under-voltage protection

Ovp（59.S2）test Power “Uvp（27.S1）test” and

1230W
Ovp10（59.S1）test press “ENT” button to enter
Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
test

Ofp（81>.S1）test E-Total Note: Follow the operation

14.35 kWh
Ofp2（81>.S2）test
T-Today
steps in item 1 to start test
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

- 37 -
 Suntrio Plus Series

Graph Setting Run-Info About

Press “▼” button, select
Secondary under-voltage

Ovp（59.S2）test Power “Uvp2（27.S2）test” and

1230W
Ovp10（59.S1）test
press “ENT” button to enter
protection test

Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
Ofp（81>.S1）test E-Total
14.35 kWh
Note: Follow the operation
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h
and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Press “▼” button, select

Over-frequency protection

Graph Setting Run-Info About

Ovp（59.S2）test Power
“Ufp（81>.S1）test” and
press “ENT” button to enter
Ovp10（59.S1）test 1230W

Uvp（27.S1）test E-Today
Uvp2（27.S2）test
11.33 kWh into setting.
test

Ofp（81>.S1）test E-Total Note: Follow the operation

14.35 kWh
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Press “▼” button, select

Graph Setting Run-Info About
Secondary over-frequency

“Ufp2（81>.S2）test” and
Ovp（59.S2）test Power
Ovp10（59.S1）test 1230W press “ENT” button to enter
protection test

Uvp（27.S1）test E-Today
11.33 kWh
into setting.
Uvp2（27.S2）test
E-Total
Note: Follow the operation
Ofp（81>.S1）test
14.35 kWh
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Press “▼” button, select

Graph Setting Run-Info About

Ovp（59.S2）test Power
“Ufp（81<.S1）test” and
Under-frequency

Ovp10（59.S1）test 1230W
press “ENT” button to enter
protection test

Uvp（27.S1）test E-Today
11.33 kWh into setting.
Uvp2（27.S2）test
Ofp（81>.S1）test E-Total Note: Follow the operation
14.35 kWh
Ofp2（81>.S2）test steps in item 1 to start test
T-Today
Ufp（81<.S1）test 1.7 h and view results.
Ufp2（81<.S2）test
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

- 38 -
 Suntrio Plus Series

Graph Setting Run-Info About

Press “▼” button, select
Ovp（59.S2）test Power “Ufp2（81<.S2）test” and
1230W
Ovp10（59.S1）test
press “ENT” button to enter
under-frequency
protection test

Uvp（27.S1）test E-Today
Secondary

Uvp2（27.S2）test
11.33 kWh into setting.
Ofp（81>.S1）test E-Total
14.35 kWh
Note: Follow the operation
Ofp2（81>.S2）test
T-Today
steps in item 1 to start test
Ufp（81<.S1）test 1.7 h
Ufp2（81<.S2）test
and view results.
Return T-Total
ALL test 4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

Press “▼” button, select

“ALL test” and press “ENT”

Graph Setting Run-Info About
button to enter into setting.
Ovp（59.S2）test Power
Ovp10（59.S1）test 1230W
Note:1. The detection
Uvp（27.S1）test E-Today
11.33 kWh operation is the same as
Uvp2（27.S2）test
All test

Ofp（81>.S1）test E-Total the item 1.

14.35 kWh
Ofp2（81>.S2）test
Ufp（81<.S1）test
T-Today 2.“All test” is starting from
1.7 h
Ufp2（81<.S2）test
T-Total
ALL test
Return
4.6 h
the item 1 to item 8 of the
Normal E-Today 11.33 kWh 18-11-09 15：47
autotest.
3. When test is completed,
results will be viewed from
item 1.
Attention:
1. If any item is not tested, results will be as below:

Graph Setting Run-Info About

Power
1230W
<Ovp（59.S2）test>
E-Today
11.33 kWh
No Result！
E-Total
14.35 kWh

T-Today
1.7 h
Next Return
T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

2. If any item fails the test, results will be as below:

- 39 -
 Suntrio Plus Series

Graph Setting Run-Info About

Power
1230W
<Ovp（59.S2）test>
E-Today
11.33 kWh
Test failed！
E-Total
14.35 kWh

T-Today
1.7 h
Next Return
T-Total
4.6 h

Normal E-Today 11.33 kWh 18-11-09 15：47

- 40 -
 Suntrio Plus Series

6.3 Monitoring Operation

The equipment is equipped with a RS232 and a RS485 interface, and the
RS232 interface can be connected to Wi-Fi module, Ethernet module,
GPRS module which can be used in the monitoring of the operation status.
① The equipment can be connected to local internet via a Wi-Fi
module and the Wi-Fi web server which is embedded in the machine;
following this, the operational status of the inverter can be monitored.
② By connecting the Internet through Wi-Fi module and uploading
the inverter data to the server, users can monitor the operational information
of the inverter by web version web portal or mobile APP (please download
the mobile APP from SAJ official website) remotely.
③ The equipment can be connected to local internet via Ethernet
module and the Wi-Fi web server which is embedded in the machine;
following this, the operational status of the inverter can be monitored.
④ By connecting the Internet through Ethernet module and uploading
the inverter data to the server, users can monitor the operational information
of the inverter by web version web portal or mobile APP (please download
the mobile APP from SAJ official website) remotely.
⑤ By connecting the Internet through GPRS module and uploading
inverter data to the server, users can monitor the operational information of
the inverter by web version web portal or mobile APP (please download the
mobile APP from SAJ official website) remotely.
Users can apply a Modbus protocol through RS485 together with a SAJ
Logger to monitor the data of the inverter. For detailed operation please
refer to the SAJ Logger User Manual.

- 41 -
 Suntrio Plus Series

Chapter 7 Fault Code and Troubleshooting

LCD displays Fault codes as shown in the table below:

Error Code Explanation
01 Relay Error Master
02 Storer Error Master
03 High Temperature Master
04 Low Temperature Master
05 Lost Interior Communication Master
06 GFCI Devices Error Master
07 DCI Devices Error Master
08 Current Sensor Master
09/11/13 L1/L2/L3 Voltage High Master
10/12/14 L1/L2L3 Voltage Low Master
15/16/17 L1/L2/L3 Average Voltage of 10 minutes High Master
18/20/22 L1/L2/L3 Frequency High Master
19/21/23 L1/L2/L3 Frequency Low Master
24/25/26 L1/L2/L3 Grid Lost Error Master
27 GFCI Error Master
28/29/30 L1/L2/L3 DCI Error Master
31 Insulation Error Master
32 Bus Voltage Unbalance Master
33 Bus Voltage High Master
34 Bus Voltage Low Master
35/36/37 L1/L2/L3 Current High Master
38 Bus Voltage High Of Hardware Master
39/40 PV1/PV2 Current High of Hardware Master
41/42/43 L1/L2/L3 Current High of Hardware of Grid Master
45/46/47/48 Fan 1/2/3/4 Error Master
50 Lost interior communication Slave
51/52/53 L1/L2/L3 Data Consistency of Voltage Error Slave
54/55/56 L1/L2/L3 Data Consistency of Frequency Error Slave

- 42 -
 Suntrio Plus Series

57 Data Consistency of GFCI Slave

58/59/60 L1/L2/L3 Data Consistency of DCI Slave
61/63/65 L1/L2/L3 Grid Voltage High Slave
62/64/66 L1/L2/L3 Grid Voltage Low Slave
67/69/71 L1/L2/L3 Frequency High Slave
68/70/72 L1/L2/L3 Frequency Low Slave
73/74/75 L1/L2/L3 No Grid Error Slave
76/77 PV1 /PV2 Voltage High Slave
78/79 PV1/PV2 current High Slave
81 Lost Communication Between Display board & Control board
Master
Table7.1 Error code

General troubleshooting methods for inverter are as follows:

Error Troubleshooting
If this error occurs frequently, please contact your distributor or
Relay Error
phone SAJ.
If this error occurs frequently, please contact your distributor or
Storer Error
phone SAJ.
Check whether the radiator is blocked, whether the inverter is in
Temperature High
too high or too low temperature, if the above mentioned are in
Error
normal, please contact your distributor or phone SAJ.
If this error occurs frequently, please contact your distributor or
GFCI Device Error
phone SAJ.
If this error occurs frequently, please contact your distributor or
DCI Device Error
phone SAJ.
Current Sensor If this error occurs frequently, please contact your distributor or
Error phone SAJ.
·Check the connection between the inverter and the grid.
·Check the settings of the on-grid standards of the inverter.
·If the volt of the grid is higher than the volt regulated by local
grid, please inquire the local grid workers whether they can
AC Voltage Error adjust the volt at the feed point or change the value of the
regulated volt.
·If the voltage of the grid is in regulated range as allowed and
LCD still in this error, please contact your distributor or phone
SAJ.

- 43 -
 Suntrio Plus Series

Check the set of country and check the frequency of the local
Frequency Error grid, if the above mentioned are in normal, please contact your
distributor or phone SAJ.
Check the connection status between the AC side of the
No Grid Error inverter and the grid, if the above mentioned are in normal,
please contact your distributor or phone SAJ.
Check the insulation resistance of the positive side and
negative side of the solar panel; check whether the inverter is in
GFCI Error wet environment; check the grounding of the inverter. If the
above mentioned are in normal, please contact your distributor
or phone SAJ.
If this error exists always, please contact your distributor or
DCI Error
phone SAJ.
Check the insulation resistance of the positive side and
negative side of the solar panel; check whether the inverter is in
wet environment; check whether the grounding of the inverter is
ISO Error
loose or not. If the above mentioned are in normal, please
contact your distributor or phone SAJ.
Check the connection status between the inverter and the grid
and test whether the volt of the grid is stable or not, if the above
Current High
mentioned are in normal, please contact your distributor or
phone SAJ.
Check the settings of the solar panel. SAJ’s system design
Bus Voltage High software can help you.If the above mentioned are in normal,
please contact your distributor or phone SAJ.
If this error exists always, please contact your distributor or
PV Current High
phone SAJ.
Check the settings of the solar panel. SAJ’s system design
PV Voltage Fault software can help you. If the above mentioned are in normal,
please contact your distributor or phone SAJ.
Check the connection of communication cables between control
Lost
board and display board. If the above mentioned are in normal,
Communication
please contact your distributor or phone SAJ.
Table 7.2 Troubleshooting

- 44 -
 Suntrio Plus Series

Chapter 8 Recycling and Disposal

This device should not be disposed as residential waste. An Inverter that

has reached the end of its life and is not required is to be returned to your
dealer or you must find an approved collection and recycling facility in your
area.

- 45 -
 Suntrio Plus Series

Chapter 9 Guarantee Service

Please refer to the warranty card.

- 46 -
 Suntrio Plus Series

Chapter 10 Contact SAJ

Guangzhou Sanjing Electric Co., Ltd.

SAJ Innovation Park, No.9, Lizhishan Road, Guangzhou Science City,

Guangdong, P.R.China.

Postcode: 510663

Web: http: //www.saj-electric.com

Technical Support & Service

Tel: +86 20 6660 8588

Fax: +86 20 6660 8589

E-mail: [email protected]

International Sales

Tel: 86-20-66608618/66608619/66608588/66600086

Fax: 020-66608589

E-mail: [email protected]

Domestic Sales

Tel: 020-66600058/66608588

Fax: 020-66608589

- 47 -
 Suntrio Plus Series

SAJ Warranty Policy

Standard Warranty Period

Guangzhou Sanjing Electric, Co., Ltd (“SAJ”) grants a standard warranty

period of 66 months (5.5 years) for the Sununo-TL Series inverters &
Suntrio-TL Series inverters and Sununo Plus Series inverters & Suntrio Plus
Series inverters, starting from the date of shipment from SAJ factory or 60
months (5 years) starting from the date of purchased invoice marked
(whichever is longer).

Extension of Warranty

The purchaser of SAJ inverters (Sununo-TL Series inverters & Suntrio-TL

Series inverters and Sununo Plus Series inverters & Suntrio Plus Series
inverters) should extend the warranty period in 18 months from the date of
settlement or 30 months from the date of shipment from SAJ by providing the
serial number of the unit and purchased receipt (whichever is shorter). You
can purchase the warranty extension for 10 years, 15 years, 20 years or 25
years but do not apply the extension beyond the specified date, or else your
application will be unacceptable. Please refer to the Warranty Extension
Order Form for more details.

Once the purchase of the warranty extension goes into effect, SAJ will send
the warranty extension certificate to the customer for confirming the
extended warranty period.

Warranty Conditions
If your inverter gets fault and requires troubleshooting, please contact your
distributor or dealer directly. Alternatively, feedback briefly to SAJ service
hotline for logging and send your warranty card to our service department by
fax/email to process the warranty claim.

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 Suntrio Plus Series

During the Warranty Period, SAJ covers all costs for replacing any product or
parts of the product proved to be defective in design or manufacture. To
claim the warranty under the warranty policy of SAJ, you need to supply us
with the following information and documentation regarding the faulty
inverter:

1.Product Model No.(e.g. Suntrio Plus 8K) and serial number

(e.g.13020G1141EN00014).

2. Copy of the invoice and warranty certificate of the inverter.

3. Copy of the installation report and installation date.

4.Error message on LCD screen (if available) or any information which would
be helpful to determine the defect

5.Detailed information about the entire system (modules, circuits, etc.).

6.Documentation of previous claims/exchanges (if applicable).

After receiving above information, SAJ will decide how to proceed the
service

1.Repaired by SAJ factory, or SAJ authorized service center overhaul.

2.Repaired on-site by SAJ Service Center.

3. Offer a replacement device of equivalent value according to model and

age.

In the case of an exchange, the remaining portion of the original warranty

period will be transferred to the replacement device. You will not receive a
new certificate, as your entitlement is documented at SAJ.

If the inverter needs to be replaced following assessment, SAJ will send a

replacement unit immediately. The defective inverter should be sent back to
the closest SAJ Service Center by packing in its original package if possible.

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 Suntrio Plus Series

Service after warranty expiration

If the inverters for maintenance are out of warranty, SAJ charges an on-site
service fee, parts, labor cost and logistic fee to end-user. Detailed standard
refers to the listed table.

Return Factory
Item On-site Maintenance
Maintenance
Without parts Labor + Logistic fee Labor + On-site
replacement (to & from SAJ) attendance fee
With parts Labor + Parts + logistic fee Labor + On-site
replacement (to & from SAJ) attendance fee + Parts

■ On-site attendance fee: Cost of travel and time for the technician in
attending on-site.

■ Parts: Cost of replacement parts (including any shipping/admin fee that

may apply).

■ Labor: Labor time fee charged for the technician, who is repairing,
maintaining, installing (hardware or software) and debugging the faulty
product.

■ Logistic fee: Cost of delivery, tariff and other derived expense when
defective products are sent from user to SAJ or/and repaired products are
sent from SAJ to user.

Exclusion of Liability

Any defect caused by the following circumstances will not be covered by the
manufacturer’s warranty (the Dealers or Distributors are responsible and

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 Suntrio Plus Series

authorized by SAJ for the following investigation):

◆ “Warranty Card” not being sent back to Distributor/Dealer or SAJ;

◆ Product modified, parts replaced or attempt to maintain;

◆ Changes, or attempted repairs and erasing of series number or seals by

non SAJ technician;

◆ Incorrect installation or commissioning;

◆ Failure to comply with the safety regulations (VDE standards, etc.);

◆ The inverter has been improperly stored and damaged while being stored
by the Dealer or the end user;

◆ Transport damage (including scratch caused by movement

inside packaging during shipping).A Claim should be made directly to
shipping company/insurance Company as soon as the container/packaging
is unloaded and such damage is identified;

◆ Failure to follow any / all of the user manual, the installation guide and the
maintenance regulations;

◆ Improper use or misuse of the inverter;

◆ Insufficient ventilation of the inverter;

◆ Influence of foreign objects and force majeure (lightning, grid overvoltage,

severe weather, fire, etc.)

◆ For further information on SAJ warranty regulation and reliability, please

visit our website: www.saj-electric.com.

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 Suntrio Plus Series

Warranty Card

The installer should fill in the second form while installing the inverter. For
warranty claim, please complete the below forms and send this page to SAJ
attached with the Customer’s invoice.

For Customer to fill in

Name:

City: Country: Zip:

Tel: Fax: E-mail:

Information on Device
Device type: Serial No.(S/N):

Invoice No: Commissioning date::

Fault time:

Error message (Display reading):

Brief fault description & photo:

Signature: Date:

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 Suntrio Plus Series

For Installer to fill in

Modules Used:

Modules Per String: No. of String:

Installation Company: Contractor License Number:

Company:

City: Country: Zip:

Tel: Fax: E-mail:

Signature: Date:

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 Suntrio Plus Series

Guangzhou Sanjing Electric CO., LTD.

ADD: SAJ Innovation Park, No.9, Lizhishan Road, Science City,

Guangzhou High-tech Zone, Guangdong, P.R.China
Zip: 510663 Tel: +86 20 6660 8588 Fax: 020-6660 8589
Web: http: //www.saj-electric.com

Edition No. V0.0

*Due to the continuous improvement of products, technical parameters in this manual are
modified without prior notice. - 54 -