5/6/23, 9:56 PM 5th Module Assessment

Dashboard / My courses / Conflict Resolution and Management (BS602)-Semester II

/ Module V: Conflict Resolution & Management / 5th Module Assessment

Question 1

Not yet answered

Marked out of 1.00

In Kenneth Thomas and Ralph Kilmann Strategy Model model, accommodating means ?

Select one:
a. Problem Solving
b. Trying to include others
c. Withdrawal
d. Side stepping a conflict
Clear my choice

Question 2

Not yet answered

Marked out of 1.00

The negatives of Conflict are?

Select one:
a. Animosity
b. Bitterness
c. Loss of productivity
d. All of the options
Clear my choice

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5/6/23, 9:56 PM 5th Module Assessment

Question 3

Not yet answered

Marked out of 1.00

A positive conflict between Sales & Marketing Teams can result in?

Select one:
a. Better consumer communication
b. Market share gains
c. Enhancement of creativity
d. All of the options
Clear my choice

Question 4

Not yet answered

Marked out of 1.00

Positive conflict results in ?

A. Better outcomes
B. Different points of views
C. Better creativity

Select one:
a. All A,B,C
b. Only A & C
c. Only B & C
d. Only A & B
Clear my choice

Question 5

Not yet answered

Marked out of 1.00

When someone uses authority to push a decision, it is?

Select one:
a. Reconciliation
b. Withdrawal
c. Forcing
d. Accommodating
Clear my choice 

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5/6/23, 9:56 PM 5th Module Assessment

Question 6

Not yet answered

Marked out of 1.00

Allowing emotions to take over can result in?

Select one:
a. Breakdown in communication
b. Parties moving away from the discussion table
c. Being seen an unprofessional
d. All of the options
Clear my choice

Question 7

Not yet answered

Marked out of 1.00

Addressing matters in private is a powerful resolution tool since?

A. It provides dignity & respect
B. Helps the other person open up
C. Eliminates the involvement of bystanders

Select one:
a. Only A & B
b. Only A & C
c. Only B & C
d. All A,B,C
Clear my choice

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5/6/23, 9:56 PM 5th Module Assessment

Question 8

Not yet answered

Marked out of 1.00

BATNA kicks when?

A. There is a buyer
B. There is a seller
C. There is an intent to negotiate

Select one:
a. All A,B,C
b. Only A & C
c. Only B & C
d. Only A & B
Clear my choice

Question 9

Not yet answered

Marked out of 1.00

A mediator in an Online Conflict Resolution is an?

Select one:
a. Involved party
b. Directly related to one of the parties
c. Third party
d. None of the options
Clear my choice

Question 10

Not yet answered

Marked out of 1.00

Organization stresses can be both internal & external. This Statement is ?

Select one:
a. TRUE
b. FALSE
c. Partially True
d. CANT SAY
Clear my choice 

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5/6/23, 9:56 PM 5th Module Assessment

Question 11

Not yet answered

Marked out of 2.00

Staying positive is a powerful resolution tool since?

A. It calms the other person
B. Helps one get away from stress & anxiety
C. Reduces the possibility of other person becoming aggressive

Select one:
a. All A,B,C
b. Only A & B
c. Only B & C
d. Only A
Clear my choice

Question 12

Not yet answered

Marked out of 2.00

In Kenneth Thomas and Ralph Kilmann Strategy Model model, collaborating means means ?

Select one:
a. Finding a mutually acceptable solution
b. Withdrawal
c. C. Side stepping a conflict
d. Trying to include others
Clear my choice

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5/6/23, 9:56 PM 5th Module Assessment

Question 13

Not yet answered

Marked out of 2.00

Addressing matters in private is a powerful resolution tool since?

A. It provides dignity & respect
 B. Helps the other person open up
C. Eliminates the involvement of bystanders

Select one:
a. Only A
b. Only A & B
c. All A,B,C
d. Only B & C
Clear my choice

Question 14

Not yet answered

Marked out of 2.00

A sellers WATNA is?

A. How much low can he go on transaction
B. How much high can he go on transaction

Select one:
a. Only A
b. Only B
c. Both A & B
d. None of the options
Clear my choice

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5/6/23, 9:56 PM 5th Module Assessment

Question 15

Not yet answered

Marked out of 4.00

BATNA is a ?
A. Conflict management tool
B. A negotiation tool
C. A business transaction tool

Select one:
a. Only A & B
b. All A , B & C
c. Only B & C
d. Only A & C
Clear my choice

Question 16

Not yet answered

Marked out of 4.00

Online Conflict Resolution is important in modern day context because?

A. Disputing parties could be remotely located
B. People cant travel all the time
C. The mediator / arbitrator may not be in the same location as the disputing parties

Select one:
a. Only A
b. Only A & B
c. Only B & C
d. All A,B,C
Clear my choice

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5/6/23, 9:56 PM 5th Module Assessment

Question 17

Not yet answered

Marked out of 4.00

WATNA is a ?
A. Conflict management tool
B. A negotiation tool
C. A business transaction tool

Select one:
a. Only A
b. Only A & B
c. Only B & C
d. All A,B,C
Clear my choice

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