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Introduction of Quality

Quality refers to a product meeting customer needs and leading to customer satisfaction. It is defined by conforming to requirements, having zero defects, and satisfying customer needs and expectations as they change. Quality control maintains manufacturing standards by ensuring finished products are defect-free and meet specifications, while quality assurance systematically monitors all production aspects to ensure standards are met. Quality control is reactive and product-focused, while quality assurance is proactive and process-focused. Both work together under quality management to continuously improve products and processes.

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37 views6 pages

Introduction of Quality

Quality refers to a product meeting customer needs and leading to customer satisfaction. It is defined by conforming to requirements, having zero defects, and satisfying customer needs and expectations as they change. Quality control maintains manufacturing standards by ensuring finished products are defect-free and meet specifications, while quality assurance systematically monitors all production aspects to ensure standards are met. Quality control is reactive and product-focused, while quality assurance is proactive and process-focused. Both work together under quality management to continuously improve products and processes.

Uploaded by

silvia rizki
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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An Introduction of

Quality
Oleh Kunto Antariksa, AT., MM.
What is the quality meaning ?

• Quality, according to Juran ( 1904), means that a product meets customer needs
leading to customer satisfaction, and quality also means all of the activities in
which a business engages in, to ensure that the product meets customer needs.
• Crosby’s ( 1979 ) thinking was consistently characterised by four absolutes: The
definition of quality is conformance to requirements. The system of quality is
prevention. The performance standard is zero defects. The measurement of
quality is the price of non-conformance.
• Deming’ s ( 1982) ; Quality is defined by the satisfaction of the customers.
Customers’ needs and expectations are always changing, thus definition of
quality also changes. It is very important that the management team is able to
adapt and respond to the changes in expectations and needs of the customers.
• The ISO 8402-1986 standard defines quality as: “The totality of features and
characteristics of a product or service that bears its ability to satisfy stated or
implied needs.”
Quality Control meaning
• QC is a system in manufacturing of maintaining
standards. Here, the focus is on the finished product,
i.e., making sure it is defect-free and meets
specifications and standards.
• While QC focuses on what happens after the producer
makes the product, QC focuses on what happens
before completion.
• Quality control (QC) is a process through which a
business seeks to ensure that product quality is
maintained or improved.
• Quality control involves testing units and determining
if they are within the specifications for the final
product.
Quality Assurance
• Quality Assurance is a program for the systematic
monitoring of all aspects of production, a project, or a
service. The aim is to make sure that the producer and
what the producer makes meet the required
standards.
• Quality Assurance is managing of every stage of a
production process to make certain that the goods
being produced are of the intended standard.
• The QA team operates proactively. They seek to
uncover and address the sources of quality problems,
such as human error or a business using the wrong
materials. Whereas the QC team is reactive, checking
the product for mistakes or components not built to
specification.
Quality Control vs Quality Assurance
Managing
Quality
Process

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