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01 - CHCCCS015 - Provide Individualised Support - Ageing v1.1.v1.0

Here are some key points about ensuring clients are aware of their rights and the complaints procedure: Rights: - Right to dignity and respect - Right to privacy and confidentiality - Right to freedom from abuse and neglect - Right to make their own decisions or have decisions made on their behalf - Right to receive full information about their care and support options - Right to pursue interests and activities of their choice - Right to access personal and medical records - Right to complain without fear of retaliation - Right to be supported by an advocate of their choice - Right to pursue legal and other remedies for violations of rights Complaints procedure: - Clients have the right to express dissatisfaction with

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Pradhiksha Arul
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0% found this document useful (0 votes)
208 views26 pages

01 - CHCCCS015 - Provide Individualised Support - Ageing v1.1.v1.0

Here are some key points about ensuring clients are aware of their rights and the complaints procedure: Rights: - Right to dignity and respect - Right to privacy and confidentiality - Right to freedom from abuse and neglect - Right to make their own decisions or have decisions made on their behalf - Right to receive full information about their care and support options - Right to pursue interests and activities of their choice - Right to access personal and medical records - Right to complain without fear of retaliation - Right to be supported by an advocate of their choice - Right to pursue legal and other remedies for violations of rights Complaints procedure: - Clients have the right to express dissatisfaction with

Uploaded by

Pradhiksha Arul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assessment

Assessment
Assessment Task
As a part of your studies you will be required to complete a range of
assessments associated with this unit of study.

In order to complete this unit of study, undertake the following assessment tasks
as directed by the trainer/assessor:

Part 1: Knowledge Assessment

To complete the unit requirements, you must be able to demonstrate essential


knowledge required to effectively complete tasks outlined in elements and
performance criteria of this unit, manage tasks and manage contingencies in the
context of the work role. This includes knowledge of:
 rationale and processes underpinning individualised support planning and
delivery:
o basic principles of person-centred practice, strengths-based practice and
active support
o documentation and reporting requirements
 roles and responsibilities of different people and the communication between
them:
o carers and family
o person being supported
o health professionals
o individual workers
o supervisors
 service delivery models in the relevant sector
 legal and ethical requirements and how these are applied in an organisation
and individual practice, including:
o privacy, confidentiality and disclosure
o duty of care
o dignity of risk
o human rights
o discrimination
o mandatory reporting
o work role boundaries – responsibilities and limitations
 factors that affect people requiring support
 practices that support skill maintenance and development
 indicators of unmet needs and ways of responding
 risk management considerations and ways to respond to identified risks
Your assessment, to confirm the above requirements, will occur in two sections:
Section 1: Complete the knowledge questionnaire contained within this
study guide – commencing on page 59.
Section 2: Complete the short answer/research questions contained within
this study guide – page 77.

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CHCCCS015: Provide individualised support Version 1
Assessment

Part 2: Performance Assessment

You need to complete a performance based assessment to verify your ability to


complete tasks outlined in elements and performance criteria of this unit,
manage tasks and manage contingencies in the context of the job role. There
must be evidence that the candidate has:
 used individualised plans as the basis for the support of 3 individuals
Your assessment, to confirm the above requirements, will occur in a third
section:
Section 3: To satisfy the above requirements you are to undertake a Major
Project as shown on page 79.

You should use this study guide together with external resources such as the
internet and library as a guide to structuring your answers/responses.

All documents are to be packaged and emailed to:

[email protected]

or

Mail to:

Assessments

Level 1, 38 Gawler Place


Adelaide, South Australia 5000

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CHCCCS015: Provide individualised support Version 1
Assessment

Knowledge Assessment Questionnaire

Student Name: Pathum Kavishka Weerakkody Weerakkody Appuhamilage


First Name Surname/Family Name

Questionnaire completion date: 19 / 02/ 2023.

Unit: CHCCCS015 - Provide individualised support

Facilitator:

Instructions:

The questions posed within this questionnaire are extracted from the subject matter contained
within this study guide. In many instances the answer to the question is contained within the
study guide with the exception where the subject matter relates to a process and/or procedure
specific to a workplace. In such instance your facilitator will provide you with additional
information (which may include additional notes) enabling you to provide answers.

It is essential that in providing an answer to a question that you do so in your own words.

Do not copy text out of the study guide unless the question specifically asks for such.

If insufficient space is provided for you to answer a question – insert additional pages ensuring
that the question number is written on the top of the page.

The purpose of this questionnaire is to determine if you have developed the essential
knowledge and skills necessary to lead a workplace team, where the use of critical knowledge
and underpinning skill are essential in the furtherance of your skill development.

You may use your study guide and/or other reference material provided by your Facilitator in
finding answers to questions.

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Question 1:
Provide a general summary of your role as a carer.
Explain how an individualised care plan will assist you in providing the
support needs of an individual without overstepping your role
boundaries.

It is my responsibility as a caretaker to support those who require help with daily living
activities. In order to analyse their needs and create a personalised care plan that satisfies
their unique requirements, I will work closely with the person. This care plan will explain the
assistance offered, allowing me to render the required assistance and support without going
beyond the bounds of my duty. I can modify the care plan to meet the individual`s unique
demands by taking into account their wants, preferences, and lifestyle. This will make it
possible for me to offer the finest service in a respectful and safe manner.

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Question 2:
Who is involved in the writing of an individualised care plan?
What input is sought from the individual in care?
Why is it important that you confirm the content of the care plan with
the individual, family or health professionals/advisers?

Depending on the individual's unique needs and healthcare environment, a team of


professionals, including a nurse, social worker, and doctor, often creates a personalized care
plan. Each step of the process requires the involvement of the care recipient as they should
be the primary decision maker in the care plan. This may involve expressing preferences or
ideas about the specific care they receive, the goals that should be covered, and the types of
interventions and treatments they are open to. It is important to confirm the content of the
care plan with client or other needed personal to guarantee that the plan satisfies all of the
individual's requirements and takes into account any outside factors that might have an
impact on the plan. Confirmation also enables the plan to be changed if necessary, ensuring
the greatest care is provided for the client.

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Question 3:
Why is it essential to ensure that your clients are aware of their rights?
Outline the rights that your clients have. (List ten or more points.)

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Assessment

Question 4:
It is important to ensure that your clients are aware of the complaints
procedure. Summarise the complaints procedure that must be
informed to clients.

Question 5:
What range of support services can be incorporated into an individual
support plan?

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Assessment

Question 6:
What is the primary purpose of an individualised support plan?

Question 7:
How is the content of an individualised support plan determined – who
can contribute?

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Question 8:
Why is it essential for an individual receiving support to have complete
trust in the person(s) providing such support?

Question 9:
Where an individual receiving support asks for support in an activity
that is not contained within the care plan – what action/response must
you apply?

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Assessment

Question 10:
Provide examples of five (5) pieces of equipment that may be required
to provide the support for the individual.
For each piece of equipment what action will you take before
providing/supporting such equipment for use with the client?

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CHCCCS015: Provide individualised support Version 1
Assessment

Question 11:
Where a client’s family is involved with care provision, why is it
important to maintain continual exchange of information as related to
the client care?

Question 12:
1.What is duty of care?
2.What is dignity of risk?
3.An elderly client is adamant that they want to continue to make their
own meals rather than have a worker come in to do it. They have an
unsteady hand and have previously burnt and cut themselves. You
know that it is unsafe for them to continue making their own meals but
need to respect their wishes. What would you do? How would you
balance the duty of care requirements with the dignity of risk
requirements?

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Question 13:
1. Identify three potential workplace hazards.
2.What could happen if these hazards went unnoticed or unreported?
3.How could you rectify these hazards?

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Question 14:
What differentiates a clean environment from a comfortable
environment? Provide three (3) examples of each.

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Question 15
Dignity and Privacy are two essential needs of all individuals receiving
support/care.
Provide five (5) examples of where activities with a client requires the
preservation of dignity and privacy and describe how you can facilitate
such?

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CHCCCS015: Provide individualised support Version 1
Assessment

Question 16:
Provide three (3) examples of engagement with a client where you are
not able to provide the support requested? For each example identify
who you will engage to provide the support requested?

Question 17:
As a support person to a client, how can you monitor your activities to
ensure that the client is receiving the best possible support?

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CHCCCS015: Provide individualised support Version 1
Assessment

Question 18:
Continual support of a client over an extended period of time may
result in changes to the support plan or more intense support provision
for a client. Whose responsibility is it to inform appropriate persons of
changing circumstance that might need a care plan review? What is
your role in such a review?

Question 19:
In reviewing an individual’s support plan, why is it important to discuss
such review with the client?

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CHCCCS015: Provide individualised support Version 1
Assessment

Question 20:
Summarise the key points that are included within a policy statement
as associated with a client personal care. In other words what
restrictions apply in you discussing with others particular information
about your client?

Question 21:
Explain ‘mandatory reporting’. Provide three (3) examples where
mandatory reporting is required?

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Assessment

Question 22:
Give five examples of situations of potential or actual risk andexplain
how you would respond.

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Assessment

Question 23:
What action is to be taken where additional needs are identified
through the day-to-day support provided to a client?

Question 24:
Why is it critically important to maintain accurate documentation
associated with client support provision and to maintain such
information in a safe and secure place?

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CHCCCS015: Provide individualised support Version 1
Assessment

Activity 1 Short answer questions

Answer the following questions, citing example(s) where appropriate. Sufficient answers to
questions in this section would likely require 2-3 paragraphs / 150-300 words per question.

1. Which practices can you undertake to ensure that you maintain and develop your own
work skills? Name at least two and explain the process you would follow.

2. Describe the roles and responsibilities of each of the following groups in providing
support to a client:
 Carers and family
 Person being supported
 Health professionals
 Individual workers
 Supervisors.

Activity 2: Research questions


Answer the following questions by conducting appropriate research. In providing information
from another source please insert a reference identifying the source.
Sufficient answers to questions in this section would likely require 8-10 paragraphs / 600-750
words per question.

Conduct research and source and summarise three differing individual support/care plans?
Identify the commonality between each. Where present summarise the differentiation
between the plans and why?

Copies of the sourced plans are to be attached.

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Major Assessment Activity


Within an operational care environment or an environment that simulates actual operational
conditions undertake the following tasks, ensuring compliance with legislative and regulatory
provisions, work environment practices and responding to circumstances as they arise;

TASK 1:
Access the support plans for three (3) individuals and familiarise with the nature of support
required.
TASK 2:
Provide support to three (3) individuals based on the information provided/gained from each
support plan.

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