Scribd
Upload
93 views7 pages

Gruh - Registration Process

This document provides instructions for customers to register and login to an online portal to view loan account details and make payments. It outlines the registration process which requires entering a customer ID, KYC ID, date of birth and mobile number. It then describes how to login using the customer ID, password and OTP sent to the registered mobile number. The portal home page is shown which displays outstanding loan details. Finally, it explains how customers can make EMI or pre-EMI payments by selecting their account, entering an amount and initiating an online payment.

Uploaded by

Dattatri S.G
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
93 views7 pages

Gruh - Registration Process

This document provides instructions for customers to register and login to an online portal to view loan account details and make payments. It outlines the registration process which requires entering a customer ID, KYC ID, date of birth and mobile number. It then describes how to login using the customer ID, password and OTP sent to the registered mobile number. The portal home page is shown which displays outstanding loan details. Finally, it explains how customers can make EMI or pre-EMI payments by selecting their account, entering an amount and initiating an online payment.

Uploaded by

Dattatri S.G
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

Online Repayment Manual

2223

User Manual
Online Repayment Manual

Bandhan Bank – GRUH Home Loans


Page 1 of 7
03/03/2023
Online Repayment Manual

Contents
1. Preface ................................................................................................................................. 3
2. Registration on Customer portal ......................................................................................... 3
3. Login to Customer Portal ..................................................................................................... 4
3. Customer Portal lending page ............................................................................................. 6
4. Payment of EMI/PEMI ......................................................................................................... 7

Page 2 of 7
Online Repayment Manual

1. Preface
Customer Portal is portal where customer can login and check their loan account
details and also pay outstanding if any on the portal itself.

2. Registration on Customer portal


As per below mentioned screen after opening customer portal, click on register here
and it will prompt screen as mentioned below.

User need to capture either customer ID or loan account No, One KYC ID number,
Date of birth and registered mobile number to create ID on customer portal. After
clicking on register button Customer ID and Password will be sent on customers’
register mobile number.
Page 3 of 7
Online Repayment Manual

3. Login to Customer Portal


For first time login user can directly login through customer ID and password available.
Click on Get OTP and system will send OTP on register mobile number for login

To change password, User have to select forgot password after clicking, forgot
password, page will appear as below & have to capture customer Id & select GET OTP.
An OTP will be provided on your registered mobile number & pressing the Login button
you will be redirected to the home screen.

Page 4 of 7
Online Repayment Manual

After receiving OTP, system will allow to change password as below screen. & after
capturing password system will pop up as success as below screen which Means
password has been successfully changed

After change password, page will reopen as below. Now user need to capture
customer ID & Password and click on GET OTP

Page 5 of 7
Online Repayment Manual

3. Customer Portal lending page


On entering ID password and received OTP customer portal Page will open as below.

Following fields appear under outstanding details tab:

a) Total O/s amount: Total O/s amount of the selected loan A/c

b) EMI/Pre-EMI paid upto: Last date when installment is paid

c) EMI Outstanding: Total Emi O/s including current month’s EMI

d) Pre-EMI Outstanding: Total Pre-EMI O/s including current month’s Pre-EMI

e) Overdue interest: Additional Interest on O/s installment amount till calendar date

f) Outstanding charges: All o/s charges including cheque/ECS bounce charges

Page 6 of 7
Online Repayment Manual

4. Payment of EMI/PEMI
As mentioned below customer can check for payment of EMI/PEMI. User can check
for his/her multiple account through dropdown menu. Here, after entering amount
as per customer discretion and clicking on online payment he/she can initiate
payment.

By clicking on online payment user will be redirected to payment gateway portal and
depending upon payment mode selected he/she can make payment.

Note:

 Payment is A/c specific. If you want to make payment against two loan A/cs,
you have to make payment towards one A/c followed by payment towards the
other A/c.
 You can make another payment even when amount paid by you is pending for
clearance.
 Total O/s amount of all A/cs is the sum of O/s amounts of all live loan A/cs

Page 7 of 7

You might also like