UNIVERSITI TEKNOLOGI MARA
AKADEMI PENGAJIAN BAHASA
Code : EWC 662
Course : ENGLISH FOR BUSINESS CORRESPONDENCE
Level : DEGREE
Credit Unit : 2
Contact Hours : 2
Part : FINAL YEAR
Course Status : Non Core
(Core/Non Core)
Prerequisite : ELC501 / ELC590
WRITTEN ASSIGNMENT (25%)
PAIR WORK
PART A.
Find a sample of Poorly Written Business Correspondence.
Write a paragraph of 100-150 words describing the mistakes discovered in the selected poorly
business correspondence. The description should focus on the attributes of good values and
attitudes which are not displayed in the selected poorly written business correspondence.
Students’ description should include;
ORGANISATION= Comment on whether the writer uses the correct and complete form for a
business letter.
CONTENT= Comment on whether each part is complete and correct. Comment also if the writer
briefly but clearly states the purpose of the letter. The body contains courteous, formal language
and all the details that the audience will need. There are no extraneous details
LANGUAGE = Comment on whether there are few or no errors in mechanics, usage, grammar,
or spelling.
PART B
Rewrite the letter to display the attributes of good values and attitudes in business
correspondence.
Please refer to the following scoring guidelines.
1
SCORING GUIDELINE (LECTURER)
PART A - DESCRIPTION
A successful description should have the following:
Organisation
2 marks The description is well-organised which includes comments on the letter format
1 mark The description is poorly organised and does not include thorough comments
on letter format
Content
3-4 marks The description is well written and contains comments on the purpose of the
letter, the tone of the writer, use of formal language, and details.
1-2 mark(s) The description is poorly written and does not contain comments on purpose of
the letter, the tone of the writer, use of formal language, and details.
Language
4 marks Conveys message very effectively. Excellent control of grammatical
structures, use of language functions and choice of words.
3 marks Conveys message effectively. Good control of grammatical structures, use of
language functions and choice of words.
2 marks Conveys message with some difficulty. Fair control of grammatical structures,
use of language functions and choice of words.
1 mark Conveys message with great difficulty and almost incomprehensible. Poor
control of tenses, use of grammatical structures, use of language functions and
choice of words.
2
SCORING GUIDELINE (LECTURER)
PART B - LETTER
Format/ Organisation: 1 mark
Content: 7 marks
Language: 7 marks
Format
The letter should have the following:
Sender’s address
Date
Receiver’s name and address
Subject line
Salutation
Complimentary close
Signature block (signature, name and designation if required)
Parts of business letter which include proper introduction, central section and closing
Deduct ½ mark if any one item is missing or wrong. Do not award any mark if more than one item
is missing or wrong.
Content
6 - 7 marks Main points are very clear, with excellent support, examples and explanations
which will help achieve the objective of the letter fully.
4 - 5 marks Main points are fairly well-developed with generally relevant support, examples
and explanations which will help to achieve the objective of the letter fairly well.
2 - 3 marks Main points are not fully developed, few examples and explanations to support
ideas. Does not achieve the objective of the letter fully.
0 - 1 mark Does not understand question/ task. Main points are undeveloped, poor
reasoning, out of point. Does not achieve the objective of the letter at all.
Language
6 - 7 marks Conveys message very effectively. Excellent control of grammatical
structures, use of language functions of business correspondence and choice
of words.
4 - 5 marks Conveys message effectively. Good control of grammatical structures, use of
language functions of business correspondence and choice of words.
2 - 3 marks Conveys message with some difficulty. Fair control of grammatical structures,
use of language functions of business correspondence and choice of words.
0 - 1 mark Conveys message with great difficulty and almost incomprehensible. Poor
control of tenses, use of grammatical structures, use of language functions of
business correspondence and choice of words.
