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Digicommerce enables manufacturer, wholesaler,

distributor and retailer for on-boarding online
marketplaces and support end to end on backend
operations. We handhold clients through the
process and set them on the high road to success.
It gives us pride, satisfaction and inspiration to see
our clients prosper through our collaborative
success. 5000 Active Customers, 200Mn$ GMV
Agenda

Meet the Team Future Strategy

Business Insights Phase 1 Phase 2 OAS Dashboard

Business Insights - Current Model

Silver
Gold & Exclusive Defined 20% of potential customers/sellers in Silver
Defined 10% of potential customers/sellers in Gold & Category and their support model is defined
Exclusive Category and their support model is defined accordingly.
accordingly.

Bronze
30% of the potential customers/sellers are Start up
lying under Bronze Category and their 40% of the customers/sellers are defined in a
support model is defined accordingly. start up Category and filtration needs to be
done according to their potential.
Business Insights - Current Model Cont.

Gold & Exclusive Silver Bronze Start up

Sellers Ratio 10% Sellers Ratio 20% Sellers Ratio 30% Sellers Ratio 40%

CP – 50 Sellers CP – 75 Sellers CP – 100 Sellers CP – 150 Sellers

SM – 1 CP SM – 1 CP SM – 1 CP SM – 1 CP

CP – Client Partner SM – Service Manager

• E2E Deliverables
• Escalation Handling
• SPOC for Sellers • Revenue Growth (GMV)
• FCR – 50% + Case Log • Customer Relationship
• AHT – 10 Minutes/Call
• Competitive Analysis
• Account Management & Promotion
Transition Process

1 Week 1 Week 3 Weeks

Mode of Interaction
• Over the call
• Any desk Shift Hours
• Video Conferences • 8 Hrs. Working + 1 Hr. Break
Meet The Team – Phase I
Ravi Singh
(Project Head)
(13+3 FTE)

Acquisition Quality Check Registration Listing Audit Client Servicing Development Support
(5 FTE) (1+1 FTE) (1+1 FTE) (1 + 1 FTE) (1 FTE) (1 FTE) (1 FTE) (2 FTE)

Alka HR
Md. Kafeel Geeta Sharma Nazish Pooja Pankaj (Dedicated)

Admin
Pooja Dey 1 TBH 1 TBH 1 TBH Kasim (Shared)

Rashmi

Mallika

Shared Sales
Team
Expansion Plan - Phase 1 (OND)
Town of Export Preferred Onboarding
State Product Category Resources
Excellence Location Month

Ghaziabad UP Home Furnishings & Household Textiles, Pashmina

Shawl, Woolen Shawl, Scarve, Stole, Plumbering
products 1 High September

Gurugram UP Automotive Parts, Home Furnishings, Handicrafts,

Woven Garments, Gems 2 High September

Faridabad UP Garments, Home Furnishings & Household Textiles,

Pashmina Shawl, Woolen Shawl, Scarve, Stole,
Plumbering products 1 High September

Indore Madhya Pradesh Yarns, Home Furnishings, Textiles, Cotton Products 2 High
September

Panipat & Sonipat Haryana Home Furnishings & Household Textiles, Blanket 1 High
September

Engineering and Mechanical Goods, Surgical,

Ludhiana Punjab Woollen Knitwear, Automotive, Agriculture 1 High
Machinery, Hand Tools, Garden Tools
September

Sports Product, Engineering and Mechanical Goods,

Jalandhar Punjab Surgical, Woollen Knitwear, Automotive, Agriculture 1 High
Machinery
September

Surat Gujarat Gems, Jewellery& Textiles, Home Furnishings 2 High

September
Expansion Plan - Phase 2 (JFM)
Town of Export State Product Category Resources Preferred Onboarding
Excellence Location Month

Jaipur Rajasthan Handicrafts,Textile, Home Furnishings & Gems 2 High December

Bhilwara, Rajasthan Marble, Granite, Natural Stones, Handicrafts, 1 High December

Makrana/Kishan Ganj Textiles & Gems

Jodhpur Rajasthan Handicraft & Handlooms 1 High December

Barmer Rajasthan Handicraft & Handlooms 1 High December
Kekhra Uttar Pradesh Handicraft & Handlooms 1 High December
Kanpur Uttar Pradesh Leather Products 1 High December
Lucknow Uttar Pradesh Clothing & Embroidary 1 High December
Agra, Mathura and Uttar Pradesh Leather Products, Glass Artwares and Bath 2 High December
Firozabad Products
Saharanpur Uttar Pradesh Handicrafts 1 High December
Muradabad Uttar Pradesh Brass Items 1 High December
Ahmedabad Gujarat Gems, Jewellery & Textiles 1 High December
Kanoor Kerala Home Furnishings & Household Textiles 1 Medium December

Alleppey Kerala Coir Products, Home Furnishings 1 Medium December

Bhiwandi Maharashtra Home Furnishings & Household Textiles 1 Medium December

Kolhapur Maharashtra Home Furnishings & Household Textiles 1 Medium December

Tirupur Tamil Nadu Home Furnishings & Household Textiles 1 High December

Karur Tamil Nadu Home Furnishings & Household Textiles 1 High December

Madurai Tamil Nadu Home Furnishings & Household Textiles 1 Medium December

Ambur Tamil Nadu Leather Products 1 Medium December

Agartala Tripura Bamboo Cane & Other Handicrafts, Handlooms 1 High December
Task List for Automation
Resource Allocation
Customer Performance Dashboard
Employee Performance Tracker
QCC Report
THANK YOU

Propriety and Confidential. Do not distribute.