TABEL REVIEW JURNAL RELEVAN
AUTHOR/
NO. JUDUL METODE HASIL KESIMPULAN TAHUN
PENULIS
1. Patients’ MaryJoy The inclusion Out of 396 patients, Patients were satisfied 2020
satisfaction Umoke1 , criteria included 156 (39.4%) were male with the quality of care.
with quality of Prince patients who must and 240 (60.6%) were However, satisfaction
care in general Christian have come for an females. Most patients was highest with
hospitals in Ifeanachor outpatient clinic in a were 18–39years (233 empathy and lowest with
Ebonyi State, Umoke2, general hospital (58.8%)), had tangibility. Thus,
Nigeria, using Ignatius O within the period, 18 secondary education managers should focus
SERVQUAL Nwimo3 , years and above and (139 (35.1%)), married their quality
theory Chioma must have given (221 (55.8%)), earned improvement efforts on
Adaora consent to areas of the neat
Nwalieji1, participate while appearance of health
Rosemary N exclusion criteria workers, waiting
Onwe 4, included patients facilities for attendants
Nwafor below 18years, and patients, and
Emmanuel inpatients, and those hygienic conditions at
Ifeanyi 5 who refuse to give the hospital. Also,
and Agbaje consent to biannual assessment of
Samson participate in the patients’ satisfaction
Olaoluwa2 study should be done and the
results generated use
judiciously to provide a
platform for health
sector reform.
2. Patients’ Bolarinde We measured All satisfaction Our findings suggest 2018
Satisfaction Joseph patients’ satisfaction domains tested were high satisfaction of care
With Care Lawal, using structured scored at at public hospitals in
From Nigerian MHM1,2, questionnaire, and “intermediate-positive Abuja Nigeria. Patients
Federal Schadrac C Cronbach a was used levels” except for the satisfaction survey
Capital Agbla, to assess consistency “feeling being valued should be integrated into
Territory’s MSc1,3, in item responses. A and appreciated as hospital management
Public Queen multivariate mixed- patients” domain that planning and
Secondary Nkeiruka effects linear scored the least positive administration as part of
Hospitals: A Bola-Lawal, regression was fitted response level. On the quality improvement
Cross- BMLS1,4, to identify factors overall, respondents
Sectional Muhammed influencing the rated the hospitals at
Study O Afolabi, overall satisfaction. high satisfaction level.
PhD3 , and There was a significant
Elvis Ihaji, positive association
PhD5 between patients’
satisfaction and careful
listening of care
providers; patients’
perception of being
valued and appreciated
by the hospital staff (P
¼ .003 and P ¼ .001,
respectively).
3. Does Abasianam A total of 166 There were more males Significant variations 2022
Insurance Uduak, insured and 166 (54.8%) among the exist in the time spent
Status MSc1 , uninsured insured and more and level of satisfaction
Influence David Hart, ambulatory adult females (53.0%) among with time spent by
Outpatient MSc1 , and patients seeking the uninsured, but the insured and uninsured
Flow? Cross- Daprim outpatient services difference was not ambulatory patients.
Sectional Samuel were recruited by statistically significant Findings call for
Comparison of Ogaji, PhD systematic random (P=.153). There were improving efficiency in
Insured and sampling and significant differences patient flow
Uninsured followed through in mean total idle time management especially
Patients in a their consultation at during outpatient visits for uninsured patients
Tertiary the outpatient clinic. (md=65.7 min; 95% attending outpatient
Hospital in Descriptive and CI: 69.1, 162.8; P clinics in public
Nigeria inferential statistics < .001) and total time hospitals.
were conducted spent (md=106.6 min;
using the Statistical 95% CI: 204.8, 211.8;
Package for Social P < .001) in favor of
Science (version insured patients. The
20.0) at a 5% alpha time spent during the
level and power of consultation was not
80% significantly different
(md=0.8 min; 95% CI:
0.2, 1.7; P=.107). The
insured patients were
significantly more
satisfied with the time
spent waiting for
nurses’ and doctors’
attention (P < .001).
4. Level of Nebsu A facility-based A total of 398 patients Overall patients’ 2020
Patient Asamrew,1 cross-sectional study were participated in the satisfaction is lower than
Satisfaction Abduilhafiz was conducted from study, yielding a other studies in the
with Inpatient A. Endris , 2 November 25th to response rate of 100%. nation. A great
Services and and Musse December 20th, A total of 46.2% (95% opportunity is there to
Its Tadesse2 2015, using 398 CI: 41.2%–51.1%) improve patient’s
Determinants: randomly selected patients were satisfied satisfaction level if the
A Study of a patients. Ethical by the services they service quality is
Specialized clearance was received in the hospital. improved around the
Hospital in obtained from the Patient and health care time of patient and
Ethiopia Jimma University provider interaction health care provider
research review and general facility interaction and facility
board, and verbal amenity-related amenity services.
consent was also domains were found to Besides, improving the
received from the explain 96.4% of the health literacy of service
study participants variability in the net providers and devising a
during data overall satisfaction strategy to routinely
collection time. A score. Good quality assess satisfaction level
pretested structured services provided by of patients in the facility
interview hospital physicians, is critical.
questionnaire was availability of
used to collect data laboratory and
from study radiology services, pain
participants. +e management services,
collected data were and inpatient pharmacy
handled by using services of the hospital
SPSS statistical had positive influences
software.
5. Patients’ Olabisi A cross-sectional Out of 199 patients that A high percentage of the 2021
satisfaction Olamide study was conducted participated, 51.3% patients were satisfied
with Deji-Dada over four months rated the reception at with the overall service
emergency a , Samuel among patients the Emergency Centre in our Emergency
care services Ayokunle admitted into the as very good while the Centre while some other
in a University Dada b,* , Emergency Centre speed of pain control areas require
Teaching Johnson of the hospital. was rated as excellent improvement.
Hospital in Dare Systematic sampling by only 9.0% of the
South-West, Ogunlusi c , method was used by participants. The time
Nigeria Olusoji trained personnel to surgical intervention
Abidemi who collected the was rated very good
Solomon data from the and excellent by 57.3%
participants using a and 9.5% respectively.
pre-tested structured Comparable value was
questionnaire. obtained by both nurses
and doctors on the
overall attitude across
the 5 scoring domains.
Overall, 90.5% of
participants were
satisfied with the
services and
experiences at the
Emergency Centre of
the hospital, however,
suggested areas of
improvement include
employment of more
staff by 51.8%,
provision of more
equipment by 41.2%,
and 27.6% requested
for availability of more
facilities.
6. Satisfaction and Tesgera Institution based The overall patient’s The satisfaction level of 2021
associated Begize cross-sectional study satisfaction towards patients admitted to Pawie
factors towards Aga1 , was conducted among inpatient health care General Hospitals was
inpatient health Yohannes adult patients admitted services at Pawie General low. Admission ward and
care services Mulu to Pawie General Hospital was 60.8% with perceived privacy assured
among adult Ferede1 , Hospital. A systematic 95% CI (55.4, 65.9). were factors significantly
patients at Enyew random sampling Factors like admission associated with patient
Pawie General Getaneh technique was ward [AOR = 2.60; 95% satisfaction among patients
Hospital, West Mekonen employed to recruit CI (1.34, 5.03)] and admitted to Pawie General
Ethiopia 334 participants and a privacy [AOR = 12.5; Hospital.
structured interviewer- 95% C I (2.89, 54.1)]
administered were significantly
questionnaire was associated with patient’s
used to collect data. satisfaction.
Data were entered into
Epi Data version 3.1,
analyzed using SPSS
version 23, and
presented in tables and
graphs.
7. Effect and Hai-Jun Jin, On the basis of the The satisfaction score of Precision valuation 2021
satisfaction of An-Lan implementation of a patients increased from reservation registration
outpatient Cheng, Jin- conventional 91.33 to 96.27 (t = -8.62, significantly shortened
services by Yan Qian, appointment system, P < 0.001), and the outpatient waiting times
precision Li-Mei Lin, more reasonable time satisfaction score of and improve the
valuation Huan-Mei intervals were set for medical staff increased satisfaction of not only
reservation Tang different doctors by from 90.51 to 96.04 (t = - patients but also medical
registration evaluating the actual 10.50, P < 0.001). The staff. This approach played
capacity of each consultation waiting time an important role in
doctor to receive of patients was negatively improving outpatient
patients, and correlated with their services, provided a model
appointment times satisfaction scores (γ = - that is supported by
were made more 0.89, P < 0.001). relevant evidence and
accurate through could continuously
intervention. The improve the quality of
change in consultation management. Precision
waiting time of valuation reservation
patients was then registration is worth
compared promoting and applying in
the clinic.
8. Hubungan Ahmad Jenis penelitian yang Hasil penelitian Berdasarkan fakta dan 2022
Waktu Tunggu Zainul1 , digunakan dalam menunjukkan bahwa teori dapat disimpulkan
Pelayanan Dan Fathia1, penelitian ini adalah variabel bebas dan bahwa adanya pengukuran
Sikap Fanny1 analitik observasional variabel terikat memiliki kepuasan pasien sangat
Karyawan dengan rancangan hubungan yang nyata diperlukan untuk
Dengan penelitian cross dengan nilai sig. F mengetahui faktor - faktor
Kepuasan sectional. Populasi change sebesar 0,000 < yang harus ditingkatkan
Pasien Rawat pada penelitian ini 0,05. Derajat keeratan agar kepuasan pasien dapat
Jalan Di Rumah adalah seluruh pasien pada variabel waktu dicapai. Salah satu faktor
Sakit rawat jalan di Rumah tunggu pelayanan dan yang harus diperhatikan
Bhayangkara Sakit Bhayangkara sikap karyawan dengan oleh Rumah Sakit
Wahyu Tutuko Wahyu Tutuko kepuasan pasien rawat Bhayangkara Wahyu
Bojonegoro Bojonegoro sejumlah jalan di Rumah Sakit Tutuko adalah waktu
1.328 pasien. Sampel Bhayangkara Wahyu tunggu pelayanan dan
yang digunakan dalam Tutuko Bojonegoro sikap karyawan.
penelitian ini adalah terdapat pada kategori
89 responden dengan sedang.
teknik accindental
sampling. Alat ukur
yang digunakan pada
penelitian adalah
observasi dan
kuesioner.
9. Waktu Tunggu 1) Nur Jenis penelitian Rerata waktu tunggu Adanya hubungan antara 2017
Pelayanan Laeliyah deskriptif dengan pelayanan pasien di rawat waktu tunggu pelayanan
Rawat Jalan Heru Subekti pendekatan kuantitatif, jalan RSUD Kabupaten pasien di rawat jalan
dengan dan rancangan cross Indramayu selama 70,18 dengan kepuasan pasien
Kepuasan sectional. Teknik menit dan sebagian besar terhadap pelayanan
Pasien sampel yang kategori waktu lama (> dirawat jalan RSUD
Terhadap digunakan yaitu 60 menit). Tingkat Kabupaten Indramayu,
Pelayanan di purposive sampling. kepuasan dalam kategori dengan hasil nilai p=0,042
Rawat Jalan Instrumen penelitian cukup puas, berdasarkan atau nilai korelasi chi-
RSUD ini antara lain lima dimensi kualitas squarehitung=4,135.
Kabupaten kuesioner, check list mutu pelayanan
Indramayu observasi, dan didapatkan pada dimensi
penilaian observasi tangibles, responsiveness,
waktu. Analisis data assurance, dan emphaty
menggunakan analisis dalam kategori cukup
univariat dan analisis puas sedangkan pada
bivariat dengan uji dimensi reliability dalam
chi-square kategori puas.
