6 – 10 November 2016

Barcelona, Spain
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Beyond Bimodal:
Toward a Sustainable Digital
Business Model

Jenny Beresford

CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other
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express written permission of Gartner, Inc. or its affiliates. © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
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The Challenges

1. Are we there yet? Bimodal today.

2. Where are we going? Hyperagility.
3. How can we sustain the pace? Beyond bimodal.

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Are we there yet?
Bimodal, today.

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Bimodal Helps Deal With Uncertainty in a Complex World

Mode 1 is
predictable, Mode 2 is
improving and exploratory,
renovating in more experimenting to
well-understood areas. solve new problems.

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Phases of the Bimodal Journey

Start Scale Synthesize

Project Bimodal: Enterprise Bimodal: Bimodal Business:
 Forge Mode 2  Evolve Mode 1  Transfer beyond IT
 Two modes independent  Two modes collaborate  Synthesis never
"done"
 Focus on learning  Focus on common
practices  Focus on culture

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Bimodal Today Is Scaling in One Direction

1. Two Modes, One Team.

2. Two Modes, One Toolbox.
3. Atomic Units.
4. Product Not Project.
5. Architecture Is the New Black.

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1. Two Modes, One Team

One Strategy

One Organization

One Culture

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2. Two Modes, One Toolbox
Enterprise Agility
Standard Toolbox
Servant Leaders
DevOps
Self-Organizing Teams

Agile Governance Lean Startup

Agile Funding
Design Thinking
Adaptive Sourcing
Innovation Management
Agile Delivery
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3. Atomic Units

Hub and Spoke teams

CEO + CIO Product Owner + 2 x sprint teams

Design Thinking Flow

Sprint team + Specialists

Ideas/Test/Repeat
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4. Product Not Project

Product C

Product B

Product A

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5. Architecture is the New Black

Renovate the Core. From City Planning to Simple Rules,

Guidelines to Guardrails.

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Scaling Bimodal: To Do

 Focus on one strategy, one

organization, one culture. Layout your bimodal
 Ensure IT is a trailblazer and scaling roadmap for the
incubator for ideas. next 12 months.
 Evolve from a project to a
product organization.

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Where are we going?
Hyperagility.

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 2000 2016 2030
Commercial Disrupted, 1- to 2-

Market

Global
Enterprise

C2C
Disrupters Adaptive

Connected
Local
Internet (Dotcom) Year Plans

Platforms
Strategy Scenarios

Volatile
Linear
Stable,

Chain
Value
Exostructure
Ecosystem Blockchain Economic Mesh
5-Year Plans
Central Authority Deregulated Distributed
Political

Regulation
Citizen-
Responsive Digital,
Services
Nanny Analog, Citizen-State Open,
Control
State Paper-Based Distributed Citizen-Centric

Gender/Age,
Command Tech Tech-Centred Creative
Hard-Wired

International
Specialists

Capability IT Naives Hybrid

Adaptive,
and Control Savvy Technologists
People

Staff
Male, Local, Diverse, Global,

Open
Mixed
Talent
T-Shaped
Leaders Baby Boomers Millenials
On-Premises Corporate (PC, Citizen Integrated Hybrid
Technology

Hardware

Package or
Hybrid-Cloud

Everything
Is Content
In-House,
Devices or Bureau BlackBerry) (iPhone, iPad) Cloud/s Ultramobile
Custom-
Closed,

Islands SaaS, IaaS,

Source
Network IoT
Self-Healing IoE
Made

Open
Content
Systems (LAN, WAN) PaaS, Apps Self-Learning
IP

ROI-Venture
Waterfall Enterprise Hybrid Strategic
Governance

Portfolio
Case, ROI

IT PMO Agile

Data Flow
Hybrid BC
Business

Project SDLC PMO Waterfall-Agile Portfolio

Border
Cross-
Funding Data Corruption Cyberattack Venture
#GartnerSYM Risk
(Y2K)
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The Digital Technology Platform: Hyperagility is Here
--
--
Ecosystems --

Customer Intelligence Information

Things

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What's the Persona of a (Hyperagile) Digital Business?

1. Surprises consumers, partners, markets … the world

2. Delights your customers and your people
3. Moves fast and learns fast
4. Agile at heart
5. Excess imagination and courage

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Digital Surprises: Didi Chuxing (DiDi)

Vs.

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Digital Delights: Lane Crawford

Right Image Source: Lane Crawford – Head Office HK

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Digital Moves Fast: Pokémon Go

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Digital Learns Fast: Zalando

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Digital is Agile at Heart: New Model in Technology &
Engineering (NMiTE) University

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Digital has Excess Imagination and Courage:
Alibaba Group

Jack Ma and other founders 1989. Source: www.alibabagroup.com

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Toward Hyperagility: To Do

 As a team, scan regularly for digital

leaders and startup practices. Experiment with
hyperagile practices in
 Choose a new practice and try it, in your own team.
your team, every month.
 Learn, unlearn and adapt.
 Cascade what you've learnt to peers
and across the business.

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Where to now?
Beyond bimodal.

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 Think Like
a Futurist

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Beyond Bimodal: Megatrends

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 The New Urbanism: Community

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Post-Holacracy:
Trying to Team

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My Precious: Hunting for Humans

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Invisible Horizons: Act Like a Pioneer

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The New CIO: Lead Like an Optimist

Cartographer Collaborator Educator Attractor Orchestrator Entrepreneur

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Beyond Bimodal: To Do

 Think Like a Futurist. Imagine your future IT.

 Act Like a Pioneer. Write it down, today.
 Lead Like an Optimist. Share it.
Start.

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Recommended Gartner Research

 Dispel the Myths of Bimodal to Succeed With Digital Transformation

Simon Mingay and Mary Mesaglio (G00310228)
 Leading Into the Learning Curve as Your Digital Business Matures
Patrick Meehan, Bruce Robertson and Others (G00313538)
 Digital Humanism Requires an Agile Culture
Leigh McMullen, Bard Papegaaij and Patrick Meehan (G00276735)
 Evolve the Digital Leadership Platform: How to Do an Agile IT
Strategy Sprint
Jenny Beresford (G00295756)

For more information, stop by Gartner Research Zone.

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 Check out sessions you missed or watch
your favorite sessions again.
Recapture all the "aha" moments for an
entire year, on your own or with your team.

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