IMRAD
IMRAD
ACCENTURE-EASTWOOD
ABSTRACT
how work-life balance within employees can lead to greater productivity and a
sampling method for the data gathering process, as this allowed the researcher
to gather relevant respondents for the chosen topic. This study explored how
Eastwood branch are with the current programs aimed to promote work-life
balance among the employees. Analysis of the data gathered have revealed that
the employees of this particular department and company are satisfied with their
work and life balance, further revealing that this has significant effects to their job
performance.
INTRODUCTION
leadership that caught the interest of many researchers. This concept tackles a
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engaged employees are seen to show more passion for their work and they
display stronger connection to the organization they belong to (Robbins & Judge,
2013). People in all organizations, whether profit or non-profit, play heavy roles
and their involvement are essential in order for the organization to thrive.
and life outside one’s job is hard and the fast-paced changes under the business
landscape does not make it easier. With the drastic changes comes the growing
complicated need for connectivity through technology and social media, making
it harder to separate work from personal life. People are required by business
now to produce much better results in quantity along with quality. This causes
employees to spend more of their time in the workplace, further limiting the time
spent at home.
within the organization will lead to employees feeling like there is a very limited
allotted for them to execute tasks involved in the scope of their work (Walter,
and personal life is not only important for a person’s well-being and personal
This study aims to determine if there is an existing work-life balance among the
1. The level of satisfaction of employees with their current working hours and
work-life balance;
2. The frequency of times the employees had to work on vacation and during
weekends;
3. The employees’ satisfaction with their resting hours on an average work night
organization;
7. The employees’ opinion on how the company can promote superior work-life
balance.
equally divide their time and between work and the other aspects of life that are
as important. This includes making time for family and friends, hobbies for
personal growth, and self-care as well. Businesses attract better applicants and
also reduce conflict between existing employees when they practice work-life
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People are perceived to be more engaged when they feel that they are in
control over their work life and schedule (Bhattacharyya, 2017). Employees may
be seen to have a greater ability to focus on their jobs when they can organize
and perform tasks in the work place and in their personal lives as well. This
means that they have a better hold of their time, therefore planning tasks can be
With that being said, work-life balance programs are necessary in order to
promote comfort within the arena of work. The lack of work-life balance may give
rise to conflicts that can affect the employees’ personal and professional lives.
This is why employers should promote healthy work lives in order for the
people spend a great deal of their time doing work-related activities, they often
build a feeling of neglecting the other components of their life that are as
important. This will eventually result to stress and unhappiness. Existing literature
shows that this is why employers strive hard to provide employees with the right
environments where the employees can experience the balance of work and life
(Wood et al., 2020). This will then bring out organizational-level outcomes and
retaining workers. A study conducted by Deery and Jago (2015) shows that
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is also positively related with supervisor support and job autonomy (Alegre et al.,
2016). Increased level of burnout is rooted from employee stress and this further
results into a lower productivity at work along with a higher potential to acquire
health-related problems. This will force them to be absent from work, with
METHODOLOGY
In this study, the researcher utilized the Qualitative method of research. This
the world or the environment they are in. Having to use a qualitative approach,
and relations of social life (Crossman, 2020). Experience-based answers are best
The respondents of this research study are employees under the project
interviewed that were purposely selected to participate in the study. Because this
is a qualitative study, the researcher only needed eleven respondents who are
within criteria to participate. Purposive sampling entails the researcher using their
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employees of different age groups who have been serving the company for
different lengths of time were asked for their insights regarding the existing
years old. 3 are aged below 30 years old. Only 1 employee have been serving
the company for less than a year. 4 of the employees have been with the
company for 11-20 years. 6 have been with them for 1-10 years. In line with their
Procedure
researcher asked permission from the team leader, who is a relative, to conduct
the interview process with other employees. Full consent was given by each
respondent. The whole interview process took place through Zoom, an online
information given by the respondent to assure all answers gathered are accurate.
Seven out of the eleven interviewed employees stated that they are satisfied
with their current working hours along with their work-life balance. Three are in
the middle, not fully satisfied yet not dissatisfied, and only one is dissatisfied, who
is respondent 8. Most of those who are satisfied with their working hours are the
single ones, five out of seven of them. Existing researches show that work and
family life are interconnected, and higher workloads can therefore cause harm to
marriages, given that these marriages demand for more attention (Lavner and
Clark, 2017). Those who are unmarried tend to be more satisfied with their time
because they do not have heavier responsibilities like married people do,
during weekends
Five out of eleven respondents answered they almost always never had to
work during vacations. Another three answered that they did not have previous
When it comes to weekends and rest days, five of the respondents were sure
that they keep their weekends to themselves. Four said they do enjoy their
weekends, but they still have very little work to get done, things that failed to
accomplish during the weekdays. Two were disappointed to share that they have
to get work done even on weekends. The work-off activities of employees during
their rest days are very crucial as they contribute positively when it comes to
employees recovering their energy levels consumed from their jobs (Jae-Geum
et al., 2020). The more the employees enjoy their weekends alone, the greater it
will positively affect their productivity. A study further reveals that working one or
more Sundays per month means having work-life balance, therefore resulting to
Rolfes, 2011).
night
When it comes to the average resting hours during work nights, seven of the
employees agreed that they are happy with the resting time they get. Three
argued that they were fine but also it could get better and only on was not satisfied
with the rest they get on a daily basis. Job burnout is the decrease of power due
to heavy workload, and can only be avoided with adequate break times for the
and motivated (Korkut et al., 2016). When one is tired, they are less able to
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injuries, aside from having an effect to their work performance (Owens, 2022).
Employees need to be happy and satisfied with the average resting hours they
get in order to perform their best. More than half of the respondents say that they
are satisfied with their leisure time and job performance as well.
Out of the eleven employees interviewed, ten agreed that the company helps
them practice work-life balance. These employees say they have sufficient time
to relax and take care of themselves. These ten employees also undergo physical
exercise and yoga regularly in order to maintain their well-being. However, one
of the respondents do not necessarily agree that they have enough free time.
Again, respondent 8, who is one of the married employees. All of the respondents
did note that the company has existing programs that help them promote work-
life balance in the workplace. There are activities that help them enjoy in the
working environment with the other team members. Existing literature reveals the
sense that employee who exhibit it tend to participate better in programs of the
organization (De Kort, 2016). Those who have justifiable balance within their
work and life in general are less stressed, therefore having the ability to perform
better in the workplace. And when the organization promote policies intended for
this issue, the employees will be motivated to contribute more, increasing their
the organization
When asked about the flexible work schedule, ten of the respondents agreed
that they enjoy the flexible working hours which gives them ample time to do other
things. According to them, this allows them to arrange tasks according to urgency
and still have time to do other chores which justifies their satisfaction. Only one
is not satisfied out of the eleven. According to respondent 8, the flexibility is not
enough to plan the work schedule and also fulfill both personal and family
enough are also the ones who enjoy agree they have free time to do recreational
activities such as yoga and other physical exercises. Common work flexibility type
is working at home (Ray and Pana-Cryan, 2021). This has been implemented by
(2008) concluded that flexibility indeed is directly related to the happiness of the
employees. When employees have control over their schedule, their happiness
level is higher therefore positively affecting their productivity. Employers will then
benefit from this in a sense that the more productive and engaged their workers
are because of the attained flexibility, the more the organization will succeed (Ray
After finding out that most employees do enjoy the flexibility of their working
hours, they were then asked if they are given tasks that are more than what they
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respondents revealed that they are given tasks that they can handle, dismissing
the possibility of having regular burnouts. Three were kind of in the middle. They
revealed that they sometimes feel overwhelmed with the tasks they have been
assigned with, but other times they feel like they can take it on. Only one revealed
that they experience being burnt out multiple times. Respondent 8 also revealed
that this affects their whole mood. They revealed that they feel irritated and easily
gets frustrated most of the time. Chowdury (2018) described burnout as feeling
emotionally and physically overextended. He further revealed in his study that job
burnout is most likely related to the factor of emotional exhaustion and may often
result to work family conflict. It also influences the employees’ productivity as well
as their motivation.
work-life balance.
The respondents revealed that the company has implemented a weekly play
day Friday where the employees are divided into groups and they take turns
planning games that the whole department can participate in. This makes their
Fridays fun and their bond tighter, as they said. This is just one of the many
programs and events of the organization that help lighten the mood in the
have been a huge help in achieving work-life balance within the working
environment as well. Moreover, annual team building outings are done per
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the employees that will promote better physical and mental health. Respondent
10 argued that the company should also schedule less onsite days and provide
a shuttle service for employees that live far. This will be a huge help to have more
Park and Elacqua (2013) have taken note of how hard it is for many
while also dealing with the pressure to address work-life balance in order to
attract employees to work and stay with them. Companies should always review
their employees’ workloads and should offer the employees flexible work
arrangements according to their needs (Tipping et al., 2012). The needs of the
employees tend to be related to their marital status because a married life is more
1. Majority of the employees in this department are satisfied with the work-life
the employees are happy with what they do in the workplace and also what
they can do with the time they have left when not working.
2. Working during vacations almost never occur among the employees, although
some may have experienced this, they agree that they were partly at fault for
setting aside work and catch up during vacations instead. Majority did not
work on weekends as well, but others sometimes do. Those who work on
weekends are the married ones who had less time to focus on work during
3. Majority are also happy with the rest and leisure time they get on a regular
working day. They are satisfied with the sleep they get at night and the free
time they have after the job. Again, the two married respondents were
4. Almost all of the respondents, except one, agree that the company is of help
all. They also love the idea of the company implementing activities that will
help their work-life balance. One, however, is not satisfied with the help the
company is giving.
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the former topic are also the ones who agreed that they have flexible schedule
other personal agendas such as having time for the family, pampering
themselves, maintain physical and mental health, and maintain their social
lives as well. Mostly those who are unmarried are more satisfied with the
amount of time they are left with. This is because they have more control of
their time compared to those who are already married with children. It has
been revealed that married employees tend to have more difficulty when it
6. The employees do not take workload that they are not comfortable with or
they are not capable to do. Ten disagreed when asked if they often feel
burnout. This shows that the company cares about the mental state of the
important role in the organization. Only one employee often feels stressed
when handling workloads and is not able to plan ahead or organize tasks.
7. The employees applaud how the company comes up with various activities
and events to make the atmosphere at the workplace lighter. This creates a
more comfortable working environment and helps tighten the bond between
the employees, especially those who are under one department. The
On the other hand, there is a list of ideas the respondents think will maximize
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them maximize their productivity without sacrificing their personal life. The
respondents, who are a mix of employees working less than a year and
employees staying with the company for ten or more years, agree that this is
one of the reasons why they continuously choose this company over the
years.
Recommendations:
1. The company should hire more employees in order to have more manpower
those who have parental responsibilities. This will also help the employees have
more leisure time and minimize having to work on weekends and during
vacations.
3. A shuttle service would be of big help to those who need to work onsite but live
far from work. Lesser onsite days requirement would also help.
employees along with other activities that will promote physical and mental
health.
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employee-engagement
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LETTER TO RESPONDENTS
Dear Respondents,
___________________
Participant’s signature
Respectfully,
Samantha Jhane Caliste
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RESEARCH INSTRUMENT
1. Are you satisfied with your current working hours and with the level of work-
The respondent
2. How often do you have to work during vacations and during the weekends?
3. Are you satisfied with the current leisure time you get on average work nights
5. Are you satisfied with how flexible your current schedule is?
6. Do you feel burnt out with the workload that you handle? How often do you
7. Does your company initiate programs and events to lighten the work
atmosphere? In your opinion, how might your company attain superior work-life
balance?
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TRANSCRIPT OF INTERVIEWS
RESPONDENT 1:
1. Are you satisfied with your current working hours and with the level of work-life balance
you attain?
Respondent 1 is satisfied with the work-life balance she is able to practice. For her,
it is enough to attain the level of productivity she desires and still make time for doing
other things outside work.
2. How often do you have to work during vacations and during the weekends?
There were times that she is left with no choice but to accomplish some things she
could not squeeze in during work days, but this happens very rarely. She admits that this
is partly her fault for pushing aside some works so she could do other things. Other than
that, all works can be done before taking a vacation or before the weekends come.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
The respondent thinks it could get better but she is not dissatisfied.
5. Are you satisfied with how flexible your current schedule is?
The respondent is very satisfied with how flexible the schedule is. She is able to
attend to her yoga classes, hit the gym, and there was even a time when she enrolled to
violin lessons.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
Not at all. The respondent thinks the company does not let her do work she is not
confident or comfortable to do.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
Yes. The company is not lacking in programs and events to provide work-life
balance
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2. How often do you have to work during vacations and during the weekends?
There are times when the respondent would work even when she is out of the town
with her family and even does it during the weekends.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
The respondent enjoys her leisure time she gets daily but thinks it could improve.
Minimizing and distributing workloads evenly can help with this, she adds.
5. Are you satisfied with how flexible your current schedule is?
The respondent agreed that she has a very flexible work schedule.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
Not to an alarming level. She admitted that it can sometimes be tough but knows
that the challenging part is a natural part of the job.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
Yes, but suggested that the company should lessen the work hours and listen more
to the feedback of all the employees.
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2. How often do you have to work during vacations and during the weekends?
Ever since he started working for Accenture, he never had to work during vacations
and weekends.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
Respondent 3 says he gets enough time for himself on a daily basis. He said he
gets better rest time ever since working for the company.
5. Are you satisfied with how flexible your current schedule is?
He is satisfied with the flexibility of his schedule, still allowing him to enjoy his time
outside work.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
Not at all. According to him, the workload is very mental health-friendly.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
They have events to help with lightening the mood and creating a more friendly
environment but he wishes to have more focus-group activities for those who has
disabilities and are a part of the rainbow community.
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2. How often do you have to work during vacations and during the weekends?
There were instances when she brought her laptop to work during vacations but
these instances were not at all often. She could also keep her weekends work-free to
enjoy time with her family and friends.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
Respondent 4 is satisfied and happy with the leisure time she gets for herself after
her working hours.
5. Are you satisfied with how flexible your current schedule is?
Yes, she is.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
There were times that the workload can be a bit overwhelming but she can still
manage.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
Yes. But she argues that the company should also hire more in order for the
workload to be lighter and more evenly distributed. She stated that they could
have more manpower and this will make a huge difference.
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2. How often do you have to work during vacations and during the weekends?
The respondent is happy that she does not have to work during vacations and
weekends.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
She says that she has enough relaxation time on a day-to-day basis, even during
the busiest days she could still find time to take a break.
5. Are you satisfied with how flexible your current schedule is?
Yes, the respondent is satisfied.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
No, not really.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
Yes, they have a list of activities but she suggests promoting other initiatives
such as Truly Human.
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2. How often do you have to work during vacations and during the weekends?
There were times, though not always, that she needed to do work even when she
is out of town and even on weekends.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
On regular working days, she is happy to have enough time to relax and sometimes
get out of the house.
5. Are you satisfied with how flexible your current schedule is?
She is satisfied but think it could be better if they hire more and have more
manpower in the company.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
Not really. She can manage well, she adds. She has been with the company for
quite some time now that she kind of got in the rhythm.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
It does. She is particularly happy with the team engagement activities that lets her know
her teammates better.
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2. How often do you have to work during vacations and during the weekends?
She said that she almost never had to work on vacations but she could list a couple
of times she did. But she makes sure to keep her weekends to herself to bond with her
family and inner circle.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
She is happy with the amount of time she can keep to herself on weekdays. She
has time to do other hobbies such as cooking for her family, especially when she does
not work onsite.
5. Are you satisfied with how flexible your current schedule is?
She is. She thinks this is one of the best things about Accenture.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
Not at all.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
Yes, it does. They have weekly engagements with other employees to help
keeping the environment light and happy. It promotes team work, she adds.
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2. How often do you have to work during vacations and during the weekends?
There were a lot of times she needed to work during weekends and vacations.
According to her, being a hands-on mom could get in the wat of accomplishing all the
work on weekdays.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
She wishes to have more time outside work and outside family responsibilities.
5. Are you satisfied with how flexible your current schedule is?
It could get better. She said, like the others, that the company should hire more
people to somehow lessen the workload they have to do.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
She often feels exhausted and bunt out, partly because she has kids to attend to
on top of her work responsibilities.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
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2. How often do you have to work during vacations and during the weekends?
She has been working with Accenture for almost 3 years already but she never
had to work on vacations and weekends as well.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
She is pretty much satisfied and happy she still gets to enjoy her social life even
when she is sometimes too preoccupied with work.
5. Are you satisfied with how flexible your current schedule is?
She is. Moreover, she also said that this could be one of the main reasons she will
choose to stay with the company.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
Not at all.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
They have a lot of activities, she says. But she would want to have less onsite
work days because she lives far.
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2. How often do you have to work during vacations and during the weekends?
She never had to work during weekends and vacation, she said. She also makes
sure that the weekends are for family.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
She is happy with the leisure time she gets. She could enjoy the video games she
likes after working hours and this is enough to make her happy.
5. Are you satisfied with how flexible your current schedule is?
She is, but argues that it could get better.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
She felt overwhelmed when she first started working with the company but now
she gets through just fine.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
It does, and she is happy about it but wishes lesser days onsite, just like
respondent 10. She would also be happy if the company would provide a shuttle
service for employees like her who lives far.
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2. How often do you have to work during vacations and during the weekends?
She has been staying with the company for almost 13 years already but there are
only a very few times that she needed to work on weekends and on vacations.
3. Are you satisfied with the current leisure time you get on average work nights and the
amount and quality of work you do every day?
She is. She never had to sacrifice me time during weekdays, she says. She also
joked that this is the reason why she needed to work on weekends.
5. Are you satisfied with how flexible your current schedule is?
She is, but also argues that it could get better with more manpower in the company.
6. Do you feel burnt out with the workload that you handle? How often do you feel this
way?
The workload can sometimes be too much but it is nothing she cannot handle, she
says. It does not affect her mental stability but it challenges her skills as a worker.
7. Does your company initiate programs and events to lighten the work atmosphere? In
your opinion, how might your company attain superior work-life balance?
They have a lot of activities, but she agrees with respondent 3 that they should
have focused-group activities for subgroups.