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Shauna-Kay Dennis Resume PDF

Shauna-Kay Dennis is a highly organized and hard-working individual seeking a responsible position to gain practical experience. She has over 7 years of experience in customer service and debt collection roles. Her most recent role was as a Debt Collector at Sutherland Global Limited where she contacted customers, informed them of overdue bills, advised on payment options, and negotiated payment plans. She is proficient in English and has strong interpersonal, leadership, organizational, and problem-solving skills.

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Shauna Kay Dennis
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75 views2 pages

Shauna-Kay Dennis Resume PDF

Shauna-Kay Dennis is a highly organized and hard-working individual seeking a responsible position to gain practical experience. She has over 7 years of experience in customer service and debt collection roles. Her most recent role was as a Debt Collector at Sutherland Global Limited where she contacted customers, informed them of overdue bills, advised on payment options, and negotiated payment plans. She is proficient in English and has strong interpersonal, leadership, organizational, and problem-solving skills.

Uploaded by

Shauna Kay Dennis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Shauna-Kay Dennis

PROFESSIONAL SUMMARY

A highly organized and hard-working individual looking for a responsible


position to gain practical experience. To make use of my interpersonal skills
to achieve the goals of a company that focuses on customer satisfaction and
customer experience. Professional and ready to deliver excellence, timeliness
Contact and keen attention to detail.

Phone EXPERIENCE
(876) 328-4275
Sutherland Global Limited | 2021 - 2023
Email
Debt Collector
[email protected] Contacting customers and informing them of their overdue bills.
Advising customers on their payment options and methods of
Address
payments. Negotiating suitable payment plans and maintaining
Duxes District
Point Hill P.O customer payment records.
St.Catherine Writing final notice warnings to customers when payments are not
Jamaica being made.
Instituting legal action when customers fail to pay their debt.
Responding to customer queries and locating customers using
Skills credit bureau information, background checks, loan documents and
other paperwork or databases.
Great Interpersonal
Skills Leadership
Ibex Global | 2017-2020
Organizational
People Skills
Customer Service Representative
Customer Service Answering customers and assisting with their inquires. Advising
Collaboration Problem- customers on their solutions to their problems.
Solving Creativity Responded promptly to customer inquiries.
Acknowledged and resolved customer complaints.
Processed orders, forms, applications and requests.
Language

English Hinduja Global Solutions (HGS) |2016-2017)


Customer Service Representative
References
Maintained a positive, empathetic and professional attitude
Upon request toward customers at all times.
Responded promptly to customer inquiries.
Communicated with customers through various channels.
Acknowledged and resolved customer complaints.
Processed orders, forms, applications and requests.
Alorica Solutions Limited | 2015-2016
Customer Service Representative
Maintained a positive, empathetic and professional attitude toward customers
at all times. Responded promptly to customer inquiries.
Acknowledged and resolved customer complaints.
Processed orders, forms, applications and requests.

EDUCATION

Career Advancement Programme | 2013- 2014


Jonathan Grant High School | 2008 - 2013
Qualifications
Business Administration Certificate Level 2
5 CSEC Subjects
Social Studies 2
English Language 2
Mathematics 3
Integrated Science 2
Religious Education 3

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