Task 1: First-aid arrangements

Because of the recent accident, the current store manager has decided to review the first-aid
arrangements in the store.

What should be considered so that first-aid needs are realistic and proportionate for all workers?

1.There was no a professional first aid provided at the store, a first aider must be appointed
immediately.

2.There was no first aid box therefore, the store manager must provide all workers with a first aid kit
facility.

3.The workers was not trained regarding to first aid so the workers must be trained about it.

4.The manager must make sure that all first aid equipment are placed in well known place.

5.There is no emergency room to treat the injured worker emergency room should be allocated, which
should be easily accessible from all locations.

6.First aiders should also be trained to treat slip and trip accidents as the store encounter frequent slip
and trip accidents.

7.As the store usually employs temporary workers, a proper training program must be introduced to
train these workers.

8.The store is two floored, first aid facility must be provided on both floors.

9.As trip accidents often occur at the store resulting in leg and foot injuries, Stretchers and Wheelchairs
should be made available.

10. After using First Aid equipment, they must be replaced by a new one.

11.First Aider should be hired after checking his competence, experience, relevant documentation, and
certificates.

12.Instruction on using a first aid kit must be mounted on the wall.

Task 2: Management failures and control measures

(a)Based on the scenario only, what management failures could have contributed to this accident?

1.The manager is not aware of his health and safety responsibility. He didn’t supervise the work of the
workers.

2.The management introduced no proper dress code due to which workers wore fashionable footwear
such as heeled shoes, which also contributed to the accident.

3.The management failure is that no risk assessment is carried out for two years.

4.There was no record keeping of previous accidents or near misses.

5.There is no training for the workers about carrying out work professionally.
6.Management is only concerned with satisfying their customers and don’t keep them waiting. No
attention is provided to the health and safety of workers.

7.No health and safety policy and written documents were present, which was a big failure in
management.

8.No Personal Protective Equipment and first aid facilities were provided to the workers.

9.There was no attention of the management about the previous accidents or workload on the workers.

(b) The store manager decides to hold an emergency meeting with all workers.

1.Proper shoes should be provided instead of heeled shoes to the workers.

2.PPE should be provided to all the workers, which may protect the workers from getting a severe injury.

3.New workers can be introduced so that the load on each worker is decreased.

4.The workload of workers is reduced as it results in fatigue.

5.Housekeeping is improved as it created mess and chances of trips were there.

6.second handrail must be introduced to the steps.

(c)What long-term administrative control measures could the employer carry out to help avoid a
repeat of this accident?

1.There was no safe system of work, he must develop a safe system of work so the workers work safely
or properly.

2.There was no proper supervision results in accident so the workers are properly supervised.

3.Lack of training and instructions resulted in the accident; therefore, they must be provided.

4.They could change the location of the warehouse from the top floor, thus reducing the exposure of
the workers to the hazards.

5.Proper risk assessments must be introduced as it was absent at the store.

6 Accidents must be recorded or investigate properly so there will be less chance of accidents in future.

Task 3: Reporting the accident

(a) Why must this recent accident be reported by the employer to the competent authority?

1.It is the legal requirement to report it to the top management and external authorities.

2.The root causes can be properly investigated, and the issue can be addressed.

3.It will show the competence of management and helps promote a positive health and safety culture.

4.It will prevent the accidents from occurring again.

5.It will show that management is concerned with workers’ safety.

1.If the previous near misses at the store had been investigated properly, the immediate causes could
have been identified.

2.If the previous near-misses at the store had been investigated properly, the root causes could have
been identified.

3.All the risks and hazards at the store which had the protentional to cause harm could have been
removed.

4.The investigation also provides data that can be used to determine trends and patterns of the
accidents and near misses.

5.If the previous near-misses at the store were investigated, the health and safety culture of the store
would have improved.

6.If the previous near-misses were investigated, it would have boosted the morale of workers at the
store.

7.It is also the legal requirement to investigate an incident.

8 Investigation of near misses help to remove the risks and hazards at the store.

Task 4: Role and responsibility of the manager

(a) Comment on the effectiveness of the current store manager’s role and responsibilities in
relation to health and safety management.

1.It was the responsibility of the manager to conduct a risk assessment.

2.It was his responsibility to develop a safety policy and implement it.

3.To provide PPE and a proper dress code to the workers is responsibility of the manager.

4.He is also a responsible to provide provide proper training to the workers.

5.He is responsible to male sure that the first aid facilities were present.

6.His responsibility was to investigate accidents properly and near misses; however, no investigation
occurred at the store.

7.His responsibility was to follow safety rules himself and make an example for his juniors.

8.It was his responsibility to consult the workers regarding safety.

9.It was his responsibility to establish a safe work system recorded in writing.

(b)How can the health and safety competence of the current store manager be improved?

1.The competence of the manager can be improved by the receiving proper training regarding the
investigation of an accident.

2.By receiving proper training regarding how to conduct a risk assessment.

Task 5: Induction training

1.Workers didn’t know about emergency procedures in store so i will include it in training.

2.Workers were unaware of hazards, risks, and their controls in the store.

3.There was no culture of reporting incidents and accidents in the store.

4.Training regarding Safe movement inside the store will also be included.

5.As no consultation of workers took place at the store, training will also include consultation
arrangements.

6.No risk assessment has been carried out in the store for 2 years, so training will also include
Introduction to risk assessment procedure.

7.All the workers should be trained according to their work and their responsibilities.

8.It should also include information about the location of first aid equipment.

9.A safe system of work and safe practices must be properly addressed in training.

Task 6: Morality in managing health and safety

1.In store, more attention was given to sales and customer satisfaction rather than workers’ health
and safety.

2.Workers tend to fetch multiple boxes of shoes in one trip to save time and energy, risking their
safety and others, which was morally wrong.

3.It’s manager responsibility to check health and safety arrangements but he spend most of his time
at counter.

4.It was the job requirement of the manager to be well aware of health and safety but he was
unaware and transferred his work to me.

5.There was no formal induction training program to train recruits to risk their morally wrong lives.

6.There was no culture of decomentation as record keeping of incident and near misses.

7.The manager replied that he would check the risk assessment when he had a morally wrong time,
even on my advice.

8.There is no first aid facility at the store, which is the moral responsibility of the manager to
provide.

9.The emergency room’s presence was also the manager’s moral responsibility, which was also not
present.

10.It was the manager’s moral responsibility to provide proper training to the workers about
carrying out the work properly. However, no training was provided.
 Task 7: Determining organisational factors positively influencing behaviour at work

(a)Based on the scenario only, what organisational factors might have negatively influenced health
and safety behaviour at the store?

1.There was no health and safety culture at the store; thus, both the manager and the workers were
unaware of their safety responsibilities.

2.The management didn’t show any commitment and leadership regarding safety at the store.

3.The communication was very poor, and health and safety messages were not conveyed to workers
properly.

4.No proper training regarding health and safety was provided to the workers at the store.

5.Work patterns were not well defined. The workers’ workload was huge, resulting in confusion and
poor performance.

(b)Based on the scenario only, what individual human factors might have negatively influenced the
behaviour of the injured worker?

1.The worker was not competent, he was not properly trained, and lacked of knowledge about work.

2.The worker’s attitude was very unserious towards the job. He was wearing heeled shoes.

3.He didn’t properly perceive the threat associated with his job because he didn’t receive proper
training. Also, he was in a hurry.