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Banner Java Issues

This document provides instructions for resolving banner issues related to Java. It describes how to uninstall existing Java versions on Windows 7, Vista and XP. It then explains how to install the latest version of Java 6 and verify the installation. Finally, it notes that having Java 7 installed can prevent using the tab key in Banner, so Java 7 should be uninstalled in favor of Java 6.

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KAMRUDDIN SAIFI
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27 views5 pages

Banner Java Issues

This document provides instructions for resolving banner issues related to Java. It describes how to uninstall existing Java versions on Windows 7, Vista and XP. It then explains how to install the latest version of Java 6 and verify the installation. Finally, it notes that having Java 7 installed can prevent using the tab key in Banner, so Java 7 should be uninstalled in favor of Java 6.

Uploaded by

KAMRUDDIN SAIFI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Banner Java Issues

1. Banner Keeps Crashing


If you find that you keep getting kicked out of banner with one of the following (or
similar) messages, you probably should uninstall and reinstall Java.
2. Uninstalling Java
Windows 7 and Vista - Uninstall Programs
1. Close any open programs you may have running, especially your web browse

2. Click Start
3. Select Control Panel

4. Select Programs

5. Click Programs and Features


6. Select the Java program(s) you want to uninstall by clicking on it, and then click
the Uninstall button. There may be more than one Java program on your computer.
You may need administrator privileges to remove programs.

Windows XP - Uninstall Programs


1. Close any open programs you may have running, especially your web browse
2. Click Start
3. Select Control Panel

4. Click the Add/Remove Programs control panel icon

5. The Add/Remove control panel displays a list of software on your system, including any
Java software products that are on your computer. Select each one that you want to
uninstall by clicking on it, and then click the Remove button.
3. Installing Java 6
1. Open Internet Explorer
2. Go to this site to install a new version of Java 6:
http://www.java.com/en/download/manual_v6.jsp
At the time of this document creation, the latest version was Version 6, Update 37.
Do not install JAVA 7.

Windows 7 and Vista


Install both the Windows (32-bit) and the Windows (64-bit) versions
Follow the prompts to install Java, agreeing with the license information if asked.
Windows XP
Install either the Windows Online or Windows Offline version.
Follow the prompts to install Java, agreeing with the license information if asked.

3. After installation is complete (Windows XP, Windows7 and Vista), restart your browser
and go to http://www.java.com/en/download/installed.jsp to verify that that Java has
been installed correctly.

4. Can’t Use Tab Key in Banner


If you find that you can’t use the Tab key to move from field to field when you logon to
Banner and when you are in Banner, it’s probably because you have Java7 installed on
your computer. Unfortunately with Java7, using any software with an Oracle platform
(like Banner), you will be unable to use the Tab key. We recommend uninstalling Java 7
and installing the latest version of Java 6 instead. (See instructions above.)

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