RESUME

Rakesh Vudugu Email: rak.azure@gmail.com

Hyderabad Mobile: +91 9908867515

CAREER OBJECTIVE

Looking to dedicate myself in an organization which provides opportunities for my creativity and be a contributing
member to the success of the organization.

Summary:

• I am currently working with Infosys Limited as a Senior Consultant-Infrastructure Management.

• Knowledge of Windows Azure Platform services.
• Perform database management responsibilities in Microsoft Azure for Dev, UAT and Production
environments.
• Azure VM Deployments, Operations and Infra maintenance of Azure VMs for Dev, UAT and Production
environments.
• Expertise at managing applications hosted in Windows Azure platform and has experience working on IAAS
VM deployments, Storage Accounts.
• Performance monitoring and taking care of all Vulnerabilities in Azure security center.
• As a part of operations assisting users on multiple access requests from support perspective both in Azure
and SQL(SSMS).
• Adding SQL servers and taking care of publish permission access requests in Power-BI .
• Handling SQL job monitoring for Lighthouse and UDP platforms.
• Based on the requirement creating new pipelines and deploying change scripts shared by development
(Engineering) teams to Azure.
• Publishing data freshness reports and sending SLA notifications on daily basis to a wider range of multiple
teams.
• As part of resource cost optimization snoozing the DEV and UAT servers over the weekend
• Troubleshooting infra related issues and creating bugs and support tickets on daily basis.
• Experience in Backup & Recovery scenarios.
• Providing 24*7 production support on Azure and SQL server administration.
• Good knowledge and understanding of Virtualization.

Technical Skill Set:

Cloud Platform: Microsoft Windows Azure
Domain Knowledge: IT Infrastructure and Life Cycle Management
System: Windows based platforms
Utilities: MS-Office, MS-Excel and Notepad++.

Trainings Attended:

 Cisco Training
 Azure BootCamp training
 AZ900

ACADEMIC PROFILE

Degree/ Examination Period of study School/Institute Board/University

B. TECH (Electronics& JNTU Hyderabad

Sai Spurthi Institute of
communications 2004-08
Engineering) Technology

WORK EXPERIENCE:

Organization Project From To Role

Infosys Limited Microsoft Oct 7 2019 Till date Azure IAAS and Azure SQL Administrator

Mindtree Limited Microsoft July 2018 Sep 2019 Azure IAAS Administrator

Terralogic Software
Solutions Bangalore Master-IT(USA)/Open Silicon Dec 2016 June 2018 Windows IT services
TATA TELESERVICES
LIMITED/TATA
Data Services and Mobility
COMMUNICATIONS Network Engineer (Transmission,Routing
LIMITED Nov 2011 Dec 2016 and Switching)

Responsibilities in Mindtree Ltd

Description:
MICROSOFT AZURE (IAAS): Recruited to Support Microsoft Azure Cloud (IAAS) Platform. IAAS Platform team provides
technical support to global wide Azure Customers. We as a team are responsible to provide L3 technical support for IAAS VMs,
Storage and Platform of Microsoft Azure.

 To assist customers with Azure Resource Manager and Classic portal related issues.

 Troubleshooting remote desktop issues for Windows and Linux Virtual Machines at Platform and Guest OS levels .

 Providing RCA for Unexpected Reboot of VM’s at Host and Guest OS levels.

 Assist and troubleshoot Azure Storage, VM Performance (CPU, Memory, and Network), VM Resize, VM deployment
failures.

 ASM to ARM, On Premise to Cloud, Subscription level migrations.

 Assisting customers on Specialized and Generalized VM deployments, diagnosing VM agents and Extensions related issues.

 Converting unmanaged to Managed VMs.

 Hands-on experience on Azure Classic and ARM deployments using Portal, Power Shell and Git-Hub Templates, Azure File
Share Issues.

 Extensive experience on Managed Disks and conversion of unmanaged to Managed disk, Availability Sets, Scale Sets.

 Coordinating with Azure Internal Teams.

 Providing assistance on VM metrics in portal.

 Assisting users with Storage spaces configuration at Azure Guest OS level, Data migration across storage Accounts and also
from on premise – Azure.

 Training newly on boarded resources to team and also sharing the Knowledge based articles to the team.

 Providing on-call support for resolving the Live Site issues.

 Identifying hardware failure or software related issues, investigating, troubleshooting and escalating to the respective
feature teams.

 Also responsible for troubleshooting Start and Stop issues caused to the Virtual machines due to allocation failures.

 Migrating live application in the Azure cloud.

 Creating the virtual network.

 Creating a Virtual machine from azure gallery also using VHD imported from hyper-v .
 Creating storage account with Blob,Table,queue.

 Managing Azure VM from automation service and scheduler services.

Responsibilities in TERRALOGIC Software Solutions

Client : Master-IT (USA)

Microsoft Azure (IAAS Support):

 To assist customers with Azure Ibiza and Classic Portal related issues

 Troubleshooting Azure Storage and VM performance (CPU, Memory, Network) issues

 Log Bugs regarding Portal and Storage related issues

 Assist and troubleshoot VM deployment failures

 Troubleshooting VM resize Issues

 Assist customers with Azure and GitHub templates

 Troubleshoot Resource group migration issues

 ASM to ARM migrations

 On premise to Cloud Migrations

 Good hands on Resource migration across subscriptions

 Expert in Specialized and Generalized VM deployments

 Hands-on experience in VM deployments using portal and PowerShell

 Advising users on Azure Storage management

 Expertized in converting unmanaged to Managed VMs

 Coordinating with Azure Internal teams.

 Troubleshooting Data disk connectivity issues

 Assisting users with Storage spaces configuration at Azure Guest OS level.

 Troubleshooting & configuring Static IP’s for VIP and DIP.

 Providing assistance on VM Metrics in Portal.

Responsibilities in TATA Teleservices

 Fault Management Rectification & maintenance of telecom networks elements (TATA) all over India.

 Technology Awareness- PDH, SDH, DWDM, Ethernet.

 Fault management of Transmission related faults of TTSL network (Alcatel, ECI, and NEC MW Network).

 Troubleshooting & rectification of all kind of fault related to Network.

 Coordination with FE/customer like Verizon, TCL, BT, Bharathi etc. for circuit delivery during handover.

 Execution of planned activities in the network – Like ring splitting, ring augmentation, Bandwidth augmentation.

 Support to field team during breakdown like localization of fault as well as during planned activities involving transmission
nodes /elements.

 Handling all kind of equipment related faults like card failure, synchronization & management related issues.

 Responsible for all the scheduled Network outages rose due to customer’s requirements.

 Carrying out regular co-ordination with NOC, OSP & RF Field Engineers for preventive & corrective measures during the
implementation & optimization phase.

 Carrying out regular preventive maintenance activities for Transmission, OSP to minimize outages.

 Incident Report and Fault Analysis Report Making on Network Elements.

Responsibilities in TATA Communications Ltd

 Circuit Provisioning/Termination as per planning document and maintenance of relevant data within SLA for TTSL
CDMA/GSM, EBS group, Carrier Business Group (UNINOR, SSTL & VIDEOCON) & POI.

 New node uploading in NMS post installation at site by field implementation team.

 Re-routing the traffic during fiber outages.

 Configuration of L1, L2, and Point to Multipoint ETHERNET circuits for Verizon, TTSL MPLS & IBW customers.

 Circuit Provisioning/Termination as per planning document and maintenance of relevant data within SLA for TTSL
CDMA/GSM, EBS group, Carrier Business Group (UNINOR, SSTL, AT&T & VERIZON) & POI.

 Node integration as per planning inputs received from TX planning team.

 Configuration, integration & management of Network element (MUX, BTS) from Centralized network operation center
(CNOC).

 Latest software up gradations for Network Elements.

 Protection audit, elimination of trail inconsistency and flex.

 Back hall checking, Ring topology checking and traffic monitoring.

 Preventive maintenance of SDH network (protection testing) and bandwidth capacity utilization for access and BB network.

VIOM NETWORKS

Responsibilities in VIOM

 Fault Management Rectification & maintenances of telecom networks elements (TATA) all over India.

 Maintaining healthy Network of Andhra Pradesh consisting of 1200 CDMA, 2026 GSM Cell sites & 1571 UNINOR Site (as on
31-08-10 WTTIL and TTSL (Wireless TT Info Services Ltd.)

 Handling FMC Team with 39 Engineers for monitoring CDMA, GSM & Uninor alarms for TTSL & WTTIL for AP Circle.

 Maintaining CDMS & GSM Infra alarms at a time for WTTIL & TTSL.

 Monitoring Outages and Escalating entire O&M teams.

 Worked as FMC Engineer and Monitor the Power Plant alarms throughout A.P O&M teams.

 Continuously monitoring of alarms of cell sites without any slippage and escalating immediately.

 Monitoring Infra-alarms with different vendors like ECI & Lucent & ZTE & NSN.

 No outages from our end.

 Documentation and Maintaining Power fail data & Daily Breakdown & Outages & NOC reports.

 Preparing Daily/Weekly reports / Monthly Reports and Outage reports.

 Analysing the Problem and Sharing the RFO/RCA.

PERSONAL DETAILS

Name : Rakesh Vudugu

Father’s Name : V. Veerabhadram
Gender : Male
Date of Birth : 17th May, 1987
Marital Status : Married
Languages Known : English, Hindi, Tamil, Kannada and Telugu
Nationality : Indian

DECLARATION

I hereby declare that the information and facts furnished here are true to the best of my knowledge and belief.
(Rakesh Vudugu)